Verizon Connect Reviews

Good tool for scheduling and prospecting

Comments: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Pros:

The prospecting is unlike any I’ve seen out there

Cons:

It is very spendy relative to the features and tools I use

Verizon Connect is excellent

Comments: excellent tracking tool for mobile workforce and equipment

Pros:

helps reduce costs, increase productivity, keep up on vehicle maintenance

Cons:

no signal areas can cause dispatcher confusion

Straight to the Point

Comments: Always a great experience overall, so worth it!

Pros:

It was quick, fast, straight to the point. No Time to wait.

Cons:

It took a hot minute to set up, but once everything was all set up boom it was fast.

Terrible company, customer service & overall awful company

Comments: Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.

Pros:

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Cons:

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Verizon Connect works for us.

Comments: Overall we have been happy with the product. We would recommend it.

Pros:

Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.

Cons:

Would have liked an easier solution to installing the transponder in the vehicle

Swindled and Hood Winked

Comments: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Pros:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

DO NOT BUY VERIZON CONNECT

Comments: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Pros:

Nothing. Do not waste your time on buying this service.

Cons:

It is a horrible service and company to work with. See further details in the next question.

Horrific Customer Service

Comments: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Pros:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Get away from verizon connect

Comments: Terrible

Pros:

Price was competitive initially, but even a penny is too high for non functional products

Cons:

Everything, including product installation, product quality, customer service and technical support

Verison Connect is Relaible and Easy to use

Comments: We have used this to stay connected and aware of locations. We use the recordings for safety and to maintain a trusting relationship.

Pros:

Verizon Connect is relaible and accurate. It is easy to use and stays up to date.

Cons:

NO cons at this time that I can think of.

Verizon Connect

Comments: Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations.

Pros:

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Cons:

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

Great Product

Pros:

Ease of set up and use. We have a small fleet that Verizon helps us track

Cons:

Cost of initial set up was high. We had to wait to get an installer to our location

Verizon lost in the Horizon

Comments: Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this.

Pros:

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Cons:

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.

Oct 23...dont buy this product.

Comments: Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.

Pros:

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Cons:

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad

Comments: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.

Pros:

The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.

Cons:

By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.

Avoid this company.

Comments: Extremely poor. Communication is lacking and no one knows what is actually happening.

Pros:

Initially had great service until an account was signed up.

Cons:

Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.

Product & service

Pros:

[sensitive content hidden] was awesome, great communication, excellent explanations and follow up.

Cons:

Non at the moment, like the product and service.

Customer Abuse - Unethical and illegal business practices

Comments: [sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing

Pros:

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Cons:

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]

Scheduling is very easy with Verizon.

Comments: Other than that, it is very easy to schedule our techs.

Pros:

Easy to navigate and schedule our techs.

Cons:

Would like it when send out the reminder to customers to send the time and address also.

do not sign up with Verizon connect / reveal

Comments: this is the worst business transaction I have ever had and I have been in business for 27 years . I can't believe Verizon has there name associated with this . im ready to even switch my cell phones to t mobil . and I've been with them for 29 years

Pros:

there is nothing I liked about the tracking . they will steal your money . give you the run around . they will not send you new equipment and still bill you . I have been out of contract and they still bill me and take money out of my account .

Cons:

they are thieves . the Service sucks . they will steal your money .

All-In-One Scheduling Tool

Comments: Great experience, it has made scheduling easy.

Pros:

I can pair Verizon Connect with other Verizon products, such as mobile and cable. These all-in-one features make scheduling easy.

Cons:

It was difficult to schedule a training date close to the install date, so we had the product for a while before we were able to use it.

Fleet Managment

Comments: Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.

Pros:

Easy to use and implement into our day to day.

Cons:

No glaring issues with the system. Works as advertised

good product

Pros:

was relatively easy to set up. simple features

Cons:

hard to get support when things don't work

Verizon Connect Fair Review

Pros:

I used Verizon Connect to track a fleet of 35 vehicles. The map is clear to understand. You are able to rename the icons for each vehicle. It was great to use to see the locations for engineer planning and call outs. It was easy to see where there was issues or breakdowns so we could attempt to keep our personnel safe.

Cons:

I did not get a chance to use some of the enhanced features and did not really receive any opportunity from the provider for training on this.

Easy to use

Comments: Verizon Connect is easy to use, operate, and access on multiple platforms. Patients find it easy to use, and see appointment availability.

Pros:

Verizon connect is extremely user friendly. Set up and access on multiple devices make it helpful to see schedules and availability.

Cons:

In the short time we've used it, I dont believe to me many cons.