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About DocuSign

DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device with trust and confidence

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Pros:

Integrations and automations with Google suite also helping my business saving time and money. And because is paperless it has a positive effect on the protection of the planet.

Cons:

I worry about the security and how some one maybe able to hack into my account. Since it is an electronic signature it is hard to id if it is my handwriting.

DocuSign ratings

Average score

Ease of Use
4.7
Customer Service
4.5
Features
4.7
Value for Money
4.5

Likelihood to recommend

9.0/10

DocuSign has an overall rating of 4.8 out 5 stars based on 8,474 user reviews on Capterra.

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Nicholas G.
Nicholas G.
Chief Engineer in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Docusign is very easy to use and makes managing contracts very simple.

5.0 last month New

Comments: DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case, it assisted me in resolving the issue of inefficient and time-consuming document workflows in businesses and organizations. Docusign solves the problem of people signing papers without having to print, physically sign, scan, and email them; this method is inconvenient; Docusign handles all of the work for you. DocuSign is one of the few electronic signature solutions that is generally recognized and utilized in numerous sectors and government agencies.

Pros:

Docusign is extremely simple to use, allowing you to just point and click and, if required, effortlessly submit and forward without having to recreate the document being delivered; virtually any agreement can be signed electronically across all business sectors and industries. DocuSign eSignature removes the expenses associated with printing, mailing, and storage agreements; it is also extremely simple to use and secure. With the aid of connectors, we can automate the majority of the human labor. Docusign makes doing business easy with digital contracts that are as good as paper and can be delivered to individuals all over the world.

Cons:

Despite the fact that the method is extremely basic, I had difficulty integrating it with the servicenow application engine, I would also like a nice user manual, the absence of instructions and articles exacerbated my aggravation. I also believe that the possibility to modify forms might be made a bit easier; editing papers and adding new fields may be difficult.

Samara Zuri
Economist and Project Manager in Kenya
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

An easy and secure way to accede to Documents

5.0 4 weeks ago New

Comments: We found that DocuSign is a better way to do the signing process. We find that it simplifies the process and minimize mistakes and gets documents signed with ease. Thanks God we paid for this convenience

Pros:

I have always had an incredible experience with DocuSign. It's intuitive and user-friendly interface make it soo easy to use. DocuSign is the queen of conveniency since it increases efficiency and mobility for it is available in a mobile app and documents ratification can be done wherever whenever. Also it is secure and ensures that docs are safe from tampering through encryption and authentication features

Cons:

DocuSign pricing is Abit expensive for businesses with volumes of documents for signing. Also it is not suitable for all types of documents and use cases

Sean
Energy Consultant in US
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

DocuSign Is essential when dealing with large or even small contracts. with a caliber of professiona

3.0 last month New

Comments: My overall experience is great. It's a company that does everything as advertised Is an industry standard. for many industries. Again, like real estate, energy, medical, even the government as well as others.

Pros:

DocuSign seems to be very easy to use. It's again one of the standards for documents and contracts digitally and electronically sent and signed. and recognized by many industries, including the government and medical, as well as real estate and energy..

Cons:

I don't really have too many cons or actually just only one. I wish their pricing could be a little better. It's affordable, definitely. within small bit small or medium sized business, but it can be a little pricey if you're doing more than 10 or 20 contracts a month.

Tatiana
Customer Service Representative in US
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Favorite Signature Program.

5.0 4 weeks ago New

Comments: Great program and idea, so helpful with getting contracts and other documents signed in real time.

Pros:

The time stamps and verification make it great for legal documents and contracts. Being able to get the signature in real time helps to save time and money.

Cons:

I would like it if a photo was taken of the person signing to help verify that this person signing is who they say they are and not just an email provided.

Yola
ISA Inside Sales in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

DocuSign is a great produyct!!

5.0 last month New

Pros:

Very easy to use and can send from phoneeasily.

Cons:

I liked most of it. The document management wasn't perfect.

Yin
Student Research Assistant in US
Education Management, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Reliable

5.0 4 weeks ago New

Comments: Docusign helps us spend less time generating, sending, and signing documents.

Pros:

Docusign is used by major companies and I've found it to be reliable as well. It's user friendly and I have no problem finding what I need. It's secure and legally binding.It supports hundreds of integrations. Automation is helpful and accurate, I'm not going back to fix mistakes. I have more time for tasks that can't be automated.

Cons:

I've only needed customer service once but it was hard to get in touch with them. Please improve this!

Jennifer
Senior Manager, Quality Assurance in Canada
Pharmaceuticals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

DocuSign - Easiest way to collaborate internationally.

4.0 last month New

Pros:

DocuSign electronic signature feature is acceptable internationally. In addition, the system makes it easy to label the specific areas that need a signature by labelling them and only allowing those areas to be signed. In addition, DocuSign sends a signed copy of the document to all parties once all signatures are complete.

Cons:

It is not as user friendly to set up an account with DocuSign but once that is done, everything after is much more user friendly.

Ritchie
Producer in US
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I Rate DocuSign Very Highly, But the Cost Prohibits Use

5.0 2 months ago New

Comments: DocuSign makes getting documents signed very easy. Multiple users can use templates and it is a critical part of having a paperless production management workflow.

Pros:

DocuSign makes signing documents very easy and efficient. The templates are easy to create, and use. Forms are scanned for cells to edit, which makes new documents very easy to import and send for signature.

Cons:

The cost of DocuSign makes it hard to use on all projects, so I take it on a project by project basis to determine if we will be using DocuSign to help with our paperwork.

Rilwan
Product Designer in Canada
Media Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best of the best so far

5.0 last month New

Pros:

The first attraction is the design of the platform. It is simple enough to understand what everything means and the tools in place makes it easy to sign on documents.

Cons:

The only con I have will be with the pricing. It is a little high especially the business pro option which is what we use.

Shannel
Shannel
Climate Change Analyst in Kenya
Verified LinkedIn User
Think Tanks, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Taking things digital with DocuSign.

5.0 last month New

Comments: By allowing us to digitize our documents signing work, DocuSign makes our work simple and less tiring. It has helped us reduce the cost we used to spend on printing and moreso allows us to sign contracts from literally anywhere.

Pros:

DocuSign makes it possible for us to sign our documents digitally on our any of our devices by adding an e-signature. It is simple to use and everything in it is so straightforward. It is so secure and allows us to sign even the confidential documents like contracts and other agreements without any security concerns.

Cons:

Am happy to say that i have not found anything to like least about DocuSign since it has never given me any cons.

Aaron
Aaron
Financial Advisor in Canada
Financial Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Revolutionized my Business

5.0 4 years ago

Comments: Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

Pros:

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software would have such an effect on the growth of my business, which requires lots of form filling and client signatures. My original intention was to just get rid of paper (which anyone reading this can agree creates logistical annoyances) and this software was highly referred by some colleagues that work in the real estate and financial services industry. It's the only software that's compliant in our industry/state. The interface and actual use of the software is so incredibly easy and straightforward to use, especially when it comes to labeling required fields and assigning those fields to your client/prospect. I particularly like how DocuSign immediately 'jumps' to the next required field for your client to sign. It makes sure that none of the necessary fields are left blank. An absolute must for business owners and salespersons looking to make their life easier.

Cons:

I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

Soorya
Founder in US
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent agreement and digital signature app

5.0 3 years ago

Comments: Excellent is the only word for this app. Extremely easy to start with, easy to customize, share and get things done ( signature, review or agreements) faster

Pros:

We love DocuSign for it's absolutely ease to create, send, share, remind the agreements that we share with our students and Parents. Its one tool that is the starting point of a relationship of our company with our customers. With ease, our customers can easily review, agree and sign the documents and since they are cloud enabled we can easily keep track of the documents, review for any clauses etc If you work with customers, this is the first investment you should do!

Cons:

We are in a per seater plan, and would have liked to have payment plan enabled for the pay-per-seat plan as well. Currently its only for business pro plans and onwards. That being said, it does not affect our business or sales process and collections. Just good to have feature for paid users as well

Samuel
Samuel
Quality Assurance Engineer in Nigeria
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The finest of electronic signatures Without difficulty and paper

5.0 last year

Comments: Utilizing DocuSign has been amazing in every way. Without having to bother about printing, it's nice to be able to quickly email contracts and agreements. DocuSign's secure signing system also enables electronic signatures. I frequently use it since DocuSign has made it so simple and quick to review and sign the multiple agreements files and contract papers we must give to our clients. It also saves us a ton of time and protects the environment by avoiding the use of a pen and paper. DocuSign is a tool that I absolutely enjoy using.

Pros:

I have the ability to communicate legally binding papers to anybody, anywhere. They don't require that I see them in person or access my business computer at the workplace. Anywhere you want! Make adjustments using templates and save them for later use. It's quite practical to utilize some third-party apps with Docusign. The security and ease of usage are excellent for use with legal documentation.

Cons:

The commercial version of DocuSign is more expensive than the alternatives, and I didn't utilize it until the business collaborated with them to make it available to all outside salespeople. For the essential functions of electronically signing a document via a touchscreen or smart device, there are less expensive and free apps available. DocuSign can also be difficult to use because of a function for setting up signatures that takes a long time and isn't truly essential, but you don't immediately realize it.

Pawan
Manager Admin & Facility in India
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

"The best user friendly Digital signature verifier Software in the industry."

4.0 11 months ago

Comments: Overall, DocuSign is a widely-used and well-regarded electronic signature and digital transaction management software. It is known for its ease of use, streamlined document signing process, security and compliance, and integrations with other software. These features make it a popular choice for individuals and organisations of all sizes, who need to manage a high volume of documents on a regular basis.Users appreciate the software's ability to automate and streamline the document signing process, saving time and effort compared to traditional methods. DocuSign's security features, such as encryption and authentication, also provide peace of mind for users handling sensitive and confidential documents.

Pros:

One of the most highly-regarded features of DocuSign is its ease of use. The software is designed to be intuitive and user-friendly, making it easy for users to navigate and perform tasks. This makes it accessible for individuals and organizations of all sizes and technical abilities.Another feature that users appreciate is DocuSign's ability to streamline the document signing process. With the software, users can easily send documents for signature, track the progress of the signing process, and receive completed documents all within the same platform. This can save a significant amount of time and effort compared to traditional methods of sending, signing, and returning paper documents.DocuSign also offers a high level of security for its users. The software uses encryption and authentication to ensure that only authorised users can access and sign documents. Additionally, DocuSign is compliant with various global and industry-specific regulations, making it a reliable choice for organisations that need to comply with strict data security and privacy laws.Lastly, DocuSign offers a wide range of integrations with other software and systems, such as Salesforce, Microsoft Office, and Google Drive, which allows users to easily access and manage their documents from within their existing workflows. This makes it an efficient solution for businesses and organisations that need to manage a high volume of documents on a regular basis.Overall, DocuSign is widely liked for it

Cons:

While DocuSign is a widely-used and well-regarded electronic signature and digital transaction management software, there are a few potential disadvantages to consider.One disadvantage of DocuSign is its cost. The software is a subscription-based service, and the cost can be high for organizations that need to use the software on a regular basis. Additionally, some advanced features and integrations may require additional fees.Another potential disadvantage is that DocuSign is a cloud-based service, which means that it requires an internet connection to function. This can be an issue for organisations that operate in areas with limited or unreliable internet access.Some users also report that DocuSign's user interface can be confusing and difficult to navigate at times, particularly for those who are not familiar with electronic signature software.Lastly, DocuSign may not be suitable for all types of documents and use cases. For example, it may not be able to handle highly-sensitive or confidential documents that require a high level of security.It's worth noting that these disadvantages may vary depending on the specific needs and use cases of an organisation. It's always a good idea to thoroughly evaluate the software and its capabilities before making a decision.

Nick
Clinical Director in US
Mental Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Bridging the Gap Between a Traditional and a Modern Workplace

5.0 2 years ago

Comments: When I was hired on, one of my primary tasks was to develop a way to take four separate facilities with their own unique filing systems and their own administrative procedures that were rooted business practices from the 1960s, and transform them into a single company run from a centralized office with all data storage to be accomplished via the cloud. We designed the infrastructures of the various sites, implemented multilevel reporting systems, and began determining what needs we had for file transfer and storage, and how to accomplish obtaining staff and client signatures on the inordinate number of daily forms required for our operations to be successful. Being able to securely sign documents electronically, have them authenticated and time stamped, then routed to the correct recipient was a feature that we did not know we needed and did not completely believe that we wanted it. Because of the vast array of
Options on DocuSign, we soon realized that if we familiarized ourselves with its capabilities, we could quickly determine the best way to choose the software and hardware that we would be installing at each site. This was a tremendous blessing in disguise for me. We projected that between meetings with consultants and contractors, staff members, and executive staff, it would take us 7-10 days to develop the system we would ultimately use. By becoming familiar with the DocuSign training literature, our team was able to develop and place orders before the end of day

Pros:

When I took the position of Clinical Director at this inpatient substance abuse treatment facility, I was presented with the unenviable task of taking four separate and distinct facilities--located across three counties--and streamlining their processes, allowing all executive and administrative functions to be handled at a single office. Near the very top of my list of potential hurdles was deploying a strategy to have all paperwork sent to and processed by our central office within 48 hours. Prior to deploying DocuSign, this project was a nightmare for all involved. Some staff sent in paperwork via e-mail without the necessary signatures or time stamps. Some staff printed out hundreds upon hundreds of pieces of paper, gathered the required signatures, then physically drove the documents to our central office. We were watching time and money disappear due to inefficiency. With DocuSign, these problems disappeared nearly overnight. Staff receive alerts to inform them of the necessary paperwork they must attend to, and they can immediately access the information, verify it, and digitally sign it. A process that cost our company multiple hours a week and resulted in countless missing or incorrect documents was radically transformed into a model of efficiency simply by utilizing DocuSign.

Cons:

I firmly believe that for organizations that are currently using some sort of digital file management system, there would be absolutely no difficulty in integrating DocuSign with their current business practices. Our company was at a disadvantage initially because we were not only implementing DocuSign but also making a full transition from traditional filing cabinets and folders to a cloud based system. Attempting to determine the best and most efficient ways to integrate DocuSign with the other software we were simultaneously rolling out was a challenge. Luckily, DocuSign had ready-made instructions that walked us through the implementation step by step.

Deirdre
Administrative Coordinator in US
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Notifications

4.0 3 years ago

Comments: Overall, I like DocuSign. I've used Adobe for the majority of my career. However, DocuSign has many features that Adobe does not have. I find it to be user-friendly, and so far, have not had any particular issues.

Pros:

The software has a lot of great features. One of my favorites, for instance, is how easy it is to correct an error. For instance, if I forget to attach a document, I can go back and attach it without having to start all over again with the set up process. Same thing can be said if I need to add a recipient. I can go back and correct the setup and the recipient, determine if they will receive a copy of the document or will be signing. I will then at the moment, just click "re-send" and be done with it. After the recipient views and/or sign the document, I will get a notification. Another feature I like, is the fact that you do not need to upload documents. You can drag and drop it. You can also send bulk envelopes and share envelopes between DocuSign users. With DocuSign, you can also get a history of your transaction, which is great. It shows when the envelope was created, sent, viewed, completed, re-sent, corrected and more.

Cons:

You do not receive a notification once a document has been sent as you would with Adobe. However, it is possible if you do the following. For the signing order, enter a #1 for you or other person and select "CC Receives a Copy." Doing so enables that person to receive a notice that the document has been sent. You will continue and enter a #1 as well for the signee. If there is a second signee, you would enter a #2.

Laci
Project Manager in US
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

You'll Wish You Started Using DocuSign Years Ago

5.0 4 years ago

Comments: DocuSign was a program that I was introduced to at a previous company. The process my new company used was tedious for both our customers as well as our team as the customer would have print the documents, sign them, and then scan or fax them back to us. The team would have to constantly follow up as customers were not keen to do all of that quickly. Our team also had to hunt down the scans or fax and then make their notes and save them according. I immediately sat down with my C-Suite and told him about Docusign. I was connected with the team which sends the documents to our customers, and they immediately agreed that (if it worked like I said it would) it would help them exponentially. The next day we worked on setting the program up and ran some tests. I don't think they believed me initially when I told them how easy it was going to be. That week we were sending and receiving contracts, CAD drawings, approval documents, etc all from DocuSign. It was any harder than sending them in an email. What the team ended up seeing just in that first week alone, and then consequentially every week after, was that we were receiving the returned documents back much much quicker. Before it could take several days or even weeks to see returns comes in, but once we switched to DocuSign, we were receiving completed items almost always within 24 hours of sending them. It was easy for everyone and made our customers very happy.

Pros:

DocuSign is easy for everyone using it (from our team to our customers) and in a word of complex technology, easy is a breath of fresh air. DocuSign makes sense. It makes tedious processes of hunting for and then signing the signature lines and initial locations page after page effortless. Customers don't have to download, print, scan, or fax. Which is great since fax machines are a dying breed and often a pain point for customers. It's quick to set up, creates a smooth process for everyone involved, but most importantly.... your signed documents are completed and returned at a much higher rate and much much sooner than they would be otherwise. If you send anything requiring a signature, DocuSign will be an investment you'll wish you made years ago.

Cons:

I only wish that more companies knew about DocuSign. In this day and age, to have to go out of my way as a consumer to physically sign anything sent over to me and then send it back from where it came from... is a waste of my time. Time is not anything we can get back so to waste it almost equal to blasphemy in my overly dramatic opinion. So the software is great. My only suggestion would be to increase marketing opportunities and get the software out in front of more people so more and more companies start to use it. Don't stop until using DocuSign becomes an expectation.

Abdessalam
PhD student. Teacher. in Algeria
Civil Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

DocuSign will save you time and make your job easier

4.0 9 months ago

Comments: DocuSign is an extremely useful tool for those who are working remotely, as it allows them to electronically sign various documents without having to worry about access to a printer or scanner. From important leases and medical forms to school paperwork, DocuSign enables users to quickly and easily sign these documents in a matter of minutes, with no need to scan them or attach them as email attachments. DocuSign is the perfect tool for anyone who needs to securely sign documents in a timely manner.

Pros:

I have used DocuSign and I can highly recommend it. It is incredibly easy to integrate documents into the software, which is essential for any deals that cannot be done without a signature. The customer experience is also top-notch, as there is no guesswork involved when signing a document. Furthermore, the comments section on each document has proven to be invaluable for getting contracts or paperwork returned from clients. Being able to see who has questions, comments or feedback is a major help and allows us to quickly identify and address any issues. All in all, DocuSign has proved to be a fantastic platform that I would recommend to anyone looking for a reliable and straightforward signing solution.

Cons:

The only drawback to DocuSign is that you cannot access all features during the 30-day free trial. While it would be ideal to be able to try out the features offered in the paid plans during this period, the $10 monthly plan is a good option for those who are still determining if the features are helpful. Additionally, there are plenty of free tutorials available to help users get the most out of their DocuSign experience and decide if the paid plans are right for their needs.

Trevor
Asst. Director TPED in US
Government Administration, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The Most Popular Digital Signature Platform

4.0 2 years ago

Comments: DocuSign is used to contact clients that are isolated or quarantined for medical reasons, to get documents signed. The audit trail and authentication tools are helpful. It would be impossible to navigate the current professional climate without a digital signature platform, and DocuSign is the most popular. I would recommend shopping around and taking advantage of free trials before settling on one product.

Pros:

DocuSign is undoubtedly the most popular digital signature platform. The format is recognizable to most clients, and my IT department doesn't have much issue working with the template library. When DocuSign is properly set up, you are unlikely to experience any notable issues.

Cons:

The design is less than intuitive. My IT department struggles to navigate the administrative tools, and has issues understanding problems that users are having. To resolve issues, users often contact DocuSign IT before contacting our department IT. Thankfully, DocuSign IT is very helpful, and not a lot of time is spent waiting on hold.

Iris
File Review Manager in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Electronic Signing Made Easy

5.0 4 years ago

Comments: Since the first time I used DocuSign back in the early 2000's I was in love. This has definitely allowed me to quickly advance through my roles at GGSIR due to time efficiency. My ability to work quickly and accurately is what staff and agents appreciate about me. Any program that helps me is invaluable.

Pros:

Most simple/efficient digital signing program made thus far! Easy for clients and agents to use. The auto-scrolling function moves you place to sign so no getting lost! The signing envelopes do not require you to login which makes the signing process faster and less stressful. No program has the same level of functionality nor customization that DocuSign offers. This program will shave hours of time off of your schedule as well as professionalize your client interactions and offer submissions.

Cons:

No much! Its hard to nit pick but, the only thing I can say I don't like it that if a client changes their signature they have to create a login for a free account in order undo any changes made to their signature. If (at a minimum) the agent can always correct and reset it that would be great! Otherwise that is officially the only negative I would have to report. Its a pending negative, depends on if there is a solution.

Ricky
Manager, Operatio in US
Pharmaceuticals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

DocuSign - What a Time Saver!

5.0 4 years ago

Comments: Definitely changed the way we do business. It's helped us be more efficient and organized. Before it was a headache to coordinate schedules to obtain physical signatures. Now with DocuSign, signatures are simple and easy to obtain!

Pros:

The convenience of being able to obtain secured signatures using email. We use this software to easily obtain signatures for everything: timesheets, expense reports, contracts, etc. You can easily customize your signature templates to your needs and it's pretty simple. You can add several security measures as well to ensure verify the signer. I would say it's pretty user friendly for the signer because we have a lot of older people we deal with and for the most part they can easily sign and complete. This software integrates with our Cloud Base Storage system Box which make things seamless and convenient.

Cons:

It is a bit pricey. You basically buy "envelopes" in batches to use to send for signatures. "Envelope" is a term DocuSign uses for anytime you send a file(s) to send for signature(s). Once you send an envelope if the signer doesn't sign for whatever reason it still counts as an envelope used. Basically, once you click send for signature an envelope it's used and no refunds. Another thing that is a bit annoying is applying templates if DocuSign software doesn't automatically detect one of your existing signature templates. I feel it requires too many clicks to apply a template manually. There should be a shortcut button somewhere on the main page to save on time.

Oliur
Oliur
Marketing Manager in Bangladesh
Verified LinkedIn User
Computer Networking, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

One of my favorite electronic signature tool that saves time and environment

5.0 2 years ago

Comments: My whole DocuSign experience has been fantastic. I can quickly email agreements and contracts without having to bother about printing or sending them, and they can also be signed electronically using the DocuSign secure signature system, which is fantastic. I use it frequently since we have a lot of agreements files and contract papers to present to our clients and need to examine and sign them, which DocuSIgn has made really straightforward and simple. It also saves us a lot of time and protects the environment by not allowing us to use a pen and paper. DocuSign is one of my favorite tools.

Pros:

DocuSign is my favorite online document signature tool, which I use with all of my clients and team members on a regular basis. We've been using it for a long time and have never had a problem signing documents on the fly since then. My favorite feature is that I can email any scanned copy or pdf to a client or team member and they can sign it digitally without having to print it out. It also has an AI built in that analyzes contracts in real time and provides precise breakdown information. Making agreements and singing them in a completely contactless manner has been nicely implemented here. DocuSign is one of my favorite tools.

Cons:

Although DocuSign is a wonderful online signing tool, it could use some improvement in document management and organization. I wish there was a way to categorize them by category so I know which file is where and can send it out right away instead of waiting for it to be found. But, aside from that, DocuSign is a fantastic tool that doesn't have any big flaws or bugs. It performs as promised, and I use it to sign all of my agreements, paperwork, and contracts.

Michael
Product Specialist/Analyst in Barbados
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the best in the market

5.0 2 years ago

Comments: This software works well once the setup and testing has been completed. We currently use this software and I would not have a difficulty recommending it once it fits the specific use cases you may have.

Pros:

Docusign is simple. Simple to setup and simple to use. Users do not require a high technical knowledge to use it once the process flows are setup properly and the auditing, etc. ensure that it is possible to see who did what and when. This is especially important for compliance, risk management and legal. Takes the burden off of having to physically have a person or multiple persons sign documents, so very practical.

Cons:

Can be challenging for more complex process flows. We found that some process flows were not a good fit for DocuSign and could prove difficult to setup and test. If you have very complex process flows you may need to look at other enterprise level options or contact support for help.

Brizl
IT in Philippines
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Maximizing Efficiency with DocuSign: A User's Perspective

4.0 10 months ago

Comments: I've learned how useful and convenient DocuSign software is for our contract management process. Nevertheless, while using the software, we discovered some drawbacks and difficulties. The user interface, which can occasionally be perplexing and challenging to navigate, is one problem we have encountered. Some of our team members now have a steeper learning curve as a result of this, and it has also slowed down our workflow. The price of the software can also be quite high, particularly for larger organizations that need multiple licenses. Our budget may be impacted by how quickly this adds up. DocuSign has been a useful tool for us overall, but it's important to be aware of these drawbacks when looking at it as a contract management solution.

Pros:

It's a very effective tool for streamlining our contract management process as an IT user. Compared to conventional paper-based processes, the software's user-friendly interface makes it simple to sign, send, and manage documents electronically, saving us a lot of time and effort. For our remote workers, the ability to sign and send documents from any location, using any device, at any time, is particularly useful.It is a high level of security and adherence to industry standards are two additional key benefits. When using the software, we can be sure that our private documents are safe and protected. We also gain valuable insight into the status of our contracts thanks to the software's robust tracking and reporting features, which also give us more visibility and control over our document management procedures.

Cons:

I've encountered a few issues with the DocuSign software that detract from the overall experience. First off, the software is relatively expensive when compared to other comparable products on the market, which may be out of small businesses' price range. Second, learning how to navigate the software can be challenging and time-consuming. For new users, this may result in frustration and a protracted learning curve. And finally, I've experienced some technical issues, like sporadic bugs and slow loading times, which can interfere with my work and cause me to lose productivity.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for Remote Work!

5.0 2 years ago

Pros:

Fast and reliable signature software. Can prepare and send documents/contracts for others to sign and place ‘sign here’ tab to making signing easy and efficient. It definitely eliminates the hassle of having to print, sign and then scan and return a document. I love that it sends reminders to persons whose signatures are required and you are notified when a document has been signed. It’s mobile friendly, so I can easily access and sign any document from just my phone. It’s easy to use and understand. You can save your signature and apply to any other document when needed. It's been a great help given that I currently work remotely. My job requires a lot of contractual agreements with several other parties, and with DocuSign, this is facilitated with ease, as it allows for multi-signatures as well. It also integrates well with Microsoft and Google.

Cons:

Placing the signature in the respective spot can be difficult. The software was purchased by the company, so it was inexpensive for me, but for others who have to actually pay for it themselves, it may be a bit on the expensive side, especially depending on the size of the company - may be more expensive for smaller sized companies. It needs recipient authentication which could be a bit counterproductive. The signatures can be forged easily.