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IntelligenceBank Reviews

4.7 (77) Write a Review! Australia Local product

About IntelligenceBank

Seamlessly manage brand assets, get faster creative approvals and achieve brand compliance in one intuitive and scalable solution.

Learn more about IntelligenceBank

Pros:

I personally have worked with people from all three of these teams and have never worked with more competent and helpful problem solvers.

Cons:

The IntelligenceBank desktop uploader is tricky to use because it doesn't sync both ways with the system.

IntelligenceBank ratings

Average score

Ease of Use
4.7
Customer Service
4.9
Features
4.6
Value for Money
4.4

Likelihood to recommend

8.6/ 10

IntelligenceBank has an overall rating of 4.7 out 5 stars based on 77 user reviews on Capterra.

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Filter reviews (77)

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Good productivity

4.0 6 years ago

Comments: We use intelligence bank worldwide. Its helpful to share images with clients and suppliers.

Pros:

Intelligence bank is a useful digital asset management tool with good productivity.

Cons:

Intelligence bank have luck of built in integration to retailers.

Zachary
Digital Operations Director in US
Hospitality, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Good Overall Product

4.0 2 years ago

Pros:

Overall, this product has been good for our company. The uptime has been great as I've never had issues with the system being down. Customer service with our account rep has also been good. The product does what it says as advertised for keeping our assets straight.

Cons:

There are a few operational nuances and bugs that have come up with using the software. For example, the uploader can get randomly stuck and wipe out all of your progress, but this has become more stable over time. The approvals section for new assets could use massaging. One of the biggest issues is the view for Assets vs Folders. People have to switch between the two, and it gets confusing to end users when they're not paying attention. Lastly, I wish they did all-inclusive pricing with everyone receiving the same roles to upload with administrative responsibility going to a few select users. When you run a company with 7000+ people, it's hard to justify spending money for individual licenses.

Verified Reviewer
Verified LinkedIn User
Higher Education, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Not so Intelligent Bank

2.0 last year

Pros:

their customer service was actually pretty good. although they were never able to fully solve the issue it was never their fault.

Cons:

way too expensive for what you get and they are always trying to charge you for something else.

Nigel
Principle in Australia
Security & Investigations, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Staying one step ahead in the decision-making process

5.0 4 years ago

Comments: IB initially presented as a solution to a very real need for timely and accurate intelligence dissemination in a kinetic hostile operating environment. We required simultaneous dissemination across a broad range of UI of highly sensitive multi-media in often austere conditions. The inherent non-obtrusive security protocols within IB meant that international clients, Government departments, multi-national Defence organisations, our operations staff and operators on the ground were able to send and receive real-time intelligence and act accordingly.

Pros:

IB is, without doubt, the pre-eminent multi-media document management system in the world. The intuitive UX/UI ensures that I can focus on the task at hand, and not fight the system. This, coupled with the reliable back end tech ensures that the customisable platform is robust to sustain any level of client user group competency and most importantly, is scalable. As a portal owner and direct client of IB, I was most impressed by the company culture in the way that I received, what felt like, a personalised, almost bespoke concierge like, customer service. The team have a genuine interest and buy in to your success.

Cons:

That IB is not a mandated BAU platform throughout industry.

Jason
Jason
Digital Marketing Systems Manager in Australia
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

IntelligenceBank helped us to centralise data and connect consent forms with images

5.0 9 years ago

Comments: The default installation of an IntelligenceBank system is very intuitive and provides an outstanding platform for a company to build from. This has allowed me to think of additional uses for the platform above and beyond what we originally signed up for.

Bill
Design Lead in Australia
Airlines/Aviation, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Brilliant for international brand management

5.0 7 years ago

Pros:

Being an international business, we have different messages for our different markets, so having a way to organise files by country, and control who has access to certain parts of the platform makes admin work easy. We also love the licensing management tool which allow us to keep track of license expiry & renewal dates for our imagery.

Cons:

Not all types of files are displayed in preview mode in IntelligenceBank. Most do, but some files do not.

Aris
Australia
Used the Software for: Not provided
Reviewer Source

Asset Management for the Masses

5.0 8 years ago

Comments: I recommend contacting the company as I did, to find a team receptive to ultra specific, and even out of the mainstream needs. In doing that I discovered a team heavily invested in making this a product for the masses - and could help you create the work flow and asset solution you could have only dreamed of just a couple of years ago.

Pros:

Very customizable user interface. Allows me to create any grouping and subgrouping of categories, or mix and match. I can have assets by clients, project or any other organization method and have several ways or arranging and reorganizing asset. It has aliasing abilities so that files that you would like to show up in several groups aren't requiring a duplication of assets just to maintain organization. I also like the ability to not only download the original "master" asset, but that you can download on-the-fly flattened reference visuals, ie, compressed, cropped, reduced in dimension jpgs, pngs etc...keeping me from having to save a myriad of variants in anticipation of potential needs.

Cons:

It would be nice to be able to track outbound communications, notably, a log of elements and groups of elements I have sent, and to whom, and when. I believe I can see the downloading activity of any particular element, but not a way to confirm that I've actually created and sent a link to assets after that action is completed.

Ashley
Brand Marketing Manager in Australia
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

IntelligenceBank offers excellent software and premium service

5.0 9 years ago

Comments: IntelligenceBank has proven to be a very flexible software platform that has helped us to manage a large number of assets and external users in an effective way. With the expert assistance of the IntelligenceBank team our implementation was smooth and we have been able to integrate IntelligenceBank with external applications to help manage and distribute our assets. We have found the IntelligenceBank team to be highly responsive to our needs and they have custom developed several features in a timely manner for us to achieve our business requirements. I strongly recommend IntelligenceBank software and the IntelligenceBank team for your business process.

Kate
Australia
Banking, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A great solution for external agencies and staff

5.0 9 years ago

Comments: We needed a solution for external agencies and staff to be able to use for accessing the latest versions of collateral and information. The IntelligenceBank DAM allows us to manage data, control access and permissions for a variety of user groups and ensure version control for other information and documents. It has additional modules we have plugged in such as Web2Print which streamlines our collateral delivery to the frontline. It's great software.

Josha
Josha
MD in Australia
Used the Software for: Not provided
Reviewer Source

Great product with a million applications

5.0 10 years ago

Comments: J Marketing uses IntelligenceBank to share media and files that range from images, videos, presentations to our proposals and invoices with our clients. IntelligenceBank is simple and our customers love having all of the information in a single, easy to access place.

Tory
Digital Designer in Australia
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

I love my DAM

5.0 9 years ago

Comments: IntelligenceBank is used for storing assets and linking data to them, such as consent forms, associated events and people. I like that it has provided a single point of truth for my digital assets, helped formalise processes in my organisation and ultimately reduced my workload.

Ruth
Marketing Manager, Segmented Projects in Australia
Used the Software for: Not provided
Reviewer Source

A DAM with lots of features and easy to use

5.0 9 years ago

Comments: IntelligenceBank's DAM is nicely designed and super easy for everyone on our team to use ' including people who are not native English speakers or design savvy. It's really easy to navigate, you can log on and jump straight in to using it, you don't need lengthy instruction workshops. The IntelligenceBank support team are very responsive, so if you do get stuck they are right there to assist. We are a regional airline with offices throughout Asia Pacific. Our biggest challenge has been to share creative work across different offices, and also to educate our team on how to communicate our brand. IntelligenceBank has customisable brand pages which help us educate and collaborate on our brand. If you are using a legacy DAM system that isn't quite right ' don't hesitate to switch. If one tool doesn't work for your team, it doesn't mean another one won't. Getting the team (the end users) involved in the process is a great way to get buy in and drive adoption right from the start.

James
eCommerce Manager in Australia
Used the Software for: Not provided
Reviewer Source

Sensational for asset sharing, collaboration and document version storage

5.0 10 years ago

Comments: Intelligence Bank has been a wonderful service, helping to overcome a number of typical challenges that come with operating in a complex regulated corporate environment. Managing 10 branded website experiences across multiple teams, Intelligence Bank assisted greatly with managing stakeholder feedback, document sharing, agency and IT brief versions, image storage and internal compliance requirements. Intelligence Bank is simple to use, has a wonderful single sign on capability and prompt responses from their support team when required. The service has powerful search functionality and folder structure capability. The service has been an integral part of the department process and acted as the single source of truth for all process documents, briefs to agencies and IT as well as IT anatomy.

Leah
Director in US
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Very flexible DAM

5.0 7 years ago

Pros:

Customizable, lots of good sharing and collaborating features at a great price. The support team are amazing.

Cons:

I wish you didn't have to pay for custom URL's.

Susanna
Brand Identity Manager in Australia
Used the Software for: Not provided
Reviewer Source

Great DAM That Truly Helps Us Manage Our Brand

5.0 9 years ago

Comments: National Australia Bank has thousands of staff and external agency partners who need to understand the nuances of our brand. IntelligenceBank helps us showcase our brand guidelines, makes it easy to download our brand assets and truly explain our brand to our internal stakeholders and external agency partners. IntelligenceBank is great because it can be configured to represent our brand. The account management staff are amazing and very responsive. They are proactive and they always come up with the perfect solutions to our requirements.

Jeff
President in Canada
Used the Software for: Not provided
Reviewer Source

Excellent DAM, Excellent Service

5.0 10 years ago

Comments: After wading through many different DAM companies, we chose IntelligenceBank for its simplicity and extensive functionality. IntelligenceBank has saved us lots of time by helping us to manage our image library and share images to our partners and clients. It's easy to use and we were able to customize both the layout and design to our requirements and brand - which is what we love the most. The level of service and attention to our needs during the initial period was nothing short of exceptional.

Christopher
Director of Marketing in Canada
Used the Software for: Not provided
Reviewer Source

Fantastic DAM

5.0 10 years ago

Comments: We use IntelligenceBank for all of our product and marketing assets, and to manage our creative process. Now all staff can access relevant assets anytime, anywhere and request creative changes through the platform - this has made our life easier and added tremendous efficiency to our process. The staff at IntelligenceBank are very accessible and helped guide us through the launch.

Mark
Australia
Used the Software for: Not provided
Reviewer Source

It's easy to use and makes sharing of assets simple.

4.0 10 years ago

Comments: The interface is intuitive, really easy to use and makes sharing simple. With just a little thinking time and tweaking of settings it's turned into a really powerful database for our very unique organisation. One we intend to invest in the platform further and make the most of all of the features available. It's a already a great asset to your business.

Glenn
Artwork Manager in Australia
Used the Software for: Not provided
Reviewer Source

Great for managing, sharing and administering our digital assets

5.0 10 years ago

Comments: We looked at lots of DAM systems and the Intelligencebank solution was best for our company in terms of ease of use, scalability and pricing. Having all our brand assets, photographs and artwork in the one place is fantastic, especially as our staff are spread our all over the country. Highly recommended.

Kadie
Founder in Australia
Used the Software for: Not provided
Reviewer Source

Streamlining process improves outcomes

5.0 10 years ago

Comments: General Media uses IntelligenceBank to share creative with our clients. Their tools allow us to streamline a process that saves ours and our clients' time, which is key to the success of our marketing strategies. I can highly recommend IntelligenceBank.

Leigh
Managing Director in Australia
Used the Software for: Not provided
Reviewer Source

Great experience with IntelligenceBank!

5.0 10 years ago

Comments: eStore Logistics uses IntelligenceBank Marketing to manage branding, client artwork and internal creative resources. IntelligenceBank is intuitive and has great workflow and version control functionality.

Doug
Director in Australia
Used the Software for: Not provided
Reviewer Source

Intelligence Bank Is Simple

5.0 10 years ago

Comments: IntelligenceBank DAM is a great and simple tool that helps us to communicate with our clients and contractors. It saves us time by allowing us to easily share files.

Patrick
Webmaster in Australia
Used the Software for: Not provided
Reviewer Source

Great for managing our web content

5.0 10 years ago

Comments: We use this DAM software to manage our web assets across our different sites. The software is easy to use and the support team always very helpful. Cheers, Pat

Paul
Founder in Australia
Used the Software for: Not provided
Reviewer Source

IntelligenceBank is a very smart asset for any business.

4.0 10 years ago

Comments: IntelligenceBank is intuitively designed and helps brands manage the consistency of their communications in a way that promotes uptake and usage.

Joe
Director in Australia
Used the Software for: Not provided
Reviewer Source

Great Product!

5.0 10 years ago

Comments: IntelligenceBank helps us to keep our clients branding consistent and up to date. All around a great product.