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About TalentReef

TalentReef is the only talent management platform purpose-built for location-based, high-volume hiring.

Learn more about TalentReef

Pros:

In the beginning, a lot of promises: A talent network to tap into, ease of use - post to multiple job boards, high volume traffic aggregator, full integration into systems.

Cons:

Only cons with this software was that is applicants would forget password and would have to always call costumers services to retrieve it so they could finish online hiring forms.

TalentReef ratings

Average score

Ease of Use
3.5
Customer Service
3.3
Features
3.5
Value for Money
3.5

Likelihood to recommend

6.4/ 10

TalentReef has an overall rating of 3.5 out 5 stars based on 87 user reviews on Capterra.

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Filter reviews (87)

Luke
Luke
General Manager in US
Verified LinkedIn User
Restaurants, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Employee management software for large and small companies

4.0 6 years ago

Comments: Initially used in a larger company and the training process for managers to use effectively was long and confusing. Have a plan to implement and train users thoroughly or it will not be used correctly. Once familiarity is there it is a great tool for a team to use to be on the same page for hiring process where turnover is more frequent

Pros:

Online application process is nice and user friendly. Was a great platform for a small and large business to be able to accept online and mobile applications for employment. Also a great to to onboard staff through the hiring process

Cons:

Set up requires many man hours. You get out if it what you put into it

Casey
Office Manager in US
Media Production, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to Navigate and Beneficial to Both

4.0 6 months ago

Comments: Overall this is a great tool for both parties, and requesting a demo can be helpful if you don't know if it's right for you.

Pros:

This platform is available on mobile as well and is easy to navigate for employers and applicants. I love that you can apply on the go, and the customized job postings.

Cons:

Customer support isn't always the most responsive if you need something and loading times can be frustratingly slow.

Angela
Talent Acquisition Manager in US
Retail, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Regrettable Decision to go with TalentReef

1.0 2 years ago

Comments: It's rough! Ask for a trial or sandbox before signing a contract. Whatever you do, please do not sign a contract without trying it out first. Try the calendar, text, and navigating, and see how user-friendly it is in actual use. Have multiple users provide feedback on the system's use before making a decision to sign the contract.

Pros:

The Indeed integration allows you to customize your budget vs. selecting from a predetermined budget.

Cons:

It has not saved me money or time. They don't offer a sandbox or learning environment. We're being asked to test and train in a live environment. The issues encountered are all discovered in a live environment. We're two months behind schedule as it's not working or functioning in the way it was sold. Their internal implementation team has turned over once. Impressive Kickoff call, but after that, it goes downhill in support, active listening, and addressing real concerns. They will address the low-hanging fruit, they just lack the ability to read the room and address the elephants in the room. Not only are you asked to learn a new ATS, but a project management system, a text, and a calendar application. It's not scalable, it will need to be programmed and templets set up by each individual user. It's been a very difficult road going through the implementation. It's an outdated ATS, they piece together a lot of features, but it doesn't come together as a seamless product. Clunky is the word I would use after using several other ATS providers. Professional recruiters were not considered in the design or layout of the system. Recruiting can be a fun and enjoyable career if you have the right technology, this system takes all my time and effort away from recruiting. Countless hours have been put into testing and troubleshooting their system for them.

Ryan
Ryan
Reflexis Implementation Manager in US
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Very robust talent management software that could use some tweaks to the UI

4.0 7 years ago

Pros:

Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI.

Cons:

The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process.

Adriana
Adriana
Director Of Financial Services in US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

TalentReef is helping me organize our hiring and onboarding process!

5.0 7 years ago

Comments: Organization! When you are constantly hiring new staff, you need a system that keeps all the information and files organized.

Pros:

TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away.

Cons:

The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have.

Morgan
HR Generalist in US
Mining & Metals, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Promises not fulfilled

1.0 5 years ago

Pros:

Managers are easily able to see applicants who apply to multiple positions/locations.

Cons:

The system has very little customization capability. The work flow comes as is, you cannot make any changes. Their customer services is highly lacking. We have open tickets that are more than seven months old that have yet to be resolved. With all of this the greatest issue is the poor EEO tracking. We are required to follow OFCCP regulations and the system cannot support that. The system allows applicants to apply without completing EEO data and talentReef has made no effort to modify the system to improve that. Additionally there is always some glitch with the system. For a few months it was telling managers sorry this page is unavailable when trying to post a new job or review resume attachments. Right now the glitch is saying sorry we cannot complete your request at this time please try again later when attempting to update a candidate's status. There is never a day where things are working well and I don't have to contact our account manager for support.

Verified Reviewer
Verified LinkedIn User
Restaurants, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good for onboarding but leaves more to be desired.

3.0 4 years ago

Comments: We've used it to hire our staff for over 4 years so there's that. It just feels like it should do more for the cost.

Pros:

Onboarding is pretty easy. I think it shows the applicants scoring pretty well and enjoy being able to filter through applicants based on their assessment they take when applying. Easy to also note where we are with their interview process, i.e: "Didnt return contact", "Hired", "In progress", etc.

Cons:

There were times where my boss the administrator had to change or add forms and it didn't feel real user friendly. Also, he couldn't delegate all of it to me because there's no option to do so which is unfortunate.

Verified Reviewer
Verified LinkedIn User
Restaurants, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Talentreef was part of a nationwide rollout for our brand. I am a franchise/local admin for this.

3.0 7 years ago

Comments: We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy.

Pros:

There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

Cons:

There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

Becca
Becca
Corporate Training Director in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

We use talent reef for our hiring needs at a large restaurant company. We also use it for onboarding

4.0 7 years ago

Comments: We use it for hiring and onboarding. It allows us to simplify the process and spend more time on operations.

Pros:

I like how it simplifies the hiring process for our teams. It allows us to free up time in the stores for guest and team member interaction.

Cons:

It has periodic outages due to updates. This does happen sometimes when our teams need to onboard or hire someone.

Brandon
Brandon
Manager in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Support is very limited.

3.0 7 years ago

Pros:

talentReef looks good. That's as far as I will go in regards to what I like most about this program.

Cons:

Support has been a nightmare. If you have questions on something, don't bother calling them or emailing them as that is a wast of your time.

Jason
Vice President of Operations
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Vice President of Operations

5.0 8 years ago

Comments: I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization. We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of TalentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.

Pros:

*TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people! •The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership. •The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

Cons:

If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

Kathleen
Recruitment Manager
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Recruitment Manager

4.0 8 years ago

Comments: I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

Pros:

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

Cons:

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though! Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

Pamela
HR COORDINATOR in US
Mental Health Care, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

What a great product.

5.0 3 years ago

Comments: Very easy when onboarding new hires. Ever y thing is just a simple touch. If there is any glitches, the support team is always available.

Pros:

The set up process was quick and easy. We had no issues when we went live with Talentreef. Makes my onboarding New Hire's so easy.

Cons:

I am very happy with this product. I am sure others will be too.

Mel
HR Business Partner in US
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Overall a Good product

3.0 7 years ago

Comments: We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Pros:

Our Account Rep is great and responds to things quickly Overall a good product for the price Set up for a franchise environment

Cons:

Could be more user friendly - some steps in the hiring process are not intuitive Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning Some trouble integrating with other systems

Jennifer
Selection Manager in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great Experience

5.0 7 years ago

Comments: We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive.

Pros:

Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

Cons:

There are some features that you are not able to personalize specific to your company. Could be faster.

Karim
Operations Services in US
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great HR and Hiring tool, we use this for our entire organization

5.0 7 years ago

Comments: Great quality applicants and a great software for a good price.
Company exposure
Easier HR process

Pros:

This software is very user friendly and we like that it brings quality applicants to us. we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design

Cons:

their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help.

Jillian
HR Coordinator in US
Food & Beverages, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

talentReef not the best option

2.0 7 years ago

Pros:

talentReef seemed to be a good option at first however, my company quickly realized it was not very user friendly. The field had hard time using the system. However, going from PeopleMatter to this system we did see an increase in applicants.

Cons:

Overall the system is not user friendly as stated above. Also the system has a lot of glitches it needs to fix. I find myself hoping the system is working each day I come in. And when it's not I call our "VIP" line for customer service assistance and they are unable to help me or tell me what the problem is.

Rob
President in US
Used the Software for: 6-12 months
Reviewer Source

Not all that great!

2.0 8 years ago

Pros:

Onboarding electronic paperwork helps streamline the hiring process. Really the only good thing about the program is the electronic onboarding process.

Cons:

System is very cumbersome and not user friendly. If you want any changes to jobs, or to add positions, you must contact customer service, which is not very convenient. There are no email plug-ins, so you must switch between different programs to truly track applicants. We are not done with our year contract, however I am looking for a different program and will most likely cancel early

Mary
Human Resources in US
Retail, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Glad we went with Talentreef program, and we are saving the trees

4.0 7 years ago

Comments: When employees have problems, they call Account Support, and they take care of them right away.

Pros:

Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department

Cons:

Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent.

Kathy
Director of Human Resources in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Happy with talentReef!

5.0 7 years ago

Pros:

Great value and price! The quality of applicants and applicant flow has increased dramatically since we've been using talentReef. The paperless onboarding process is great and definitely keeps us organized and compliant.

Cons:

No cons really. The software is always improving and the staff is always friendly and ready to help.

JANET
Recruiter
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

No Control

3.0 8 years ago

Comments: We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results.

Pros:

I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

Cons:

As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

Jeanne
President in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Complete Waste of Money

1.0 3 years ago

Comments: Abysmal

Pros:

Supposedly pulls candidates from various hiring platforms, although one would think that over a 3 month period more than 4 cadidates would be found for a simple retail sales position

Cons:

No customer service. Even attempting to cancel service was a hassle and drug out, which cost me needless monthly fees.

Sarah
HR
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

HORRIBLE!

1.0 7 years ago

Cons:

This is the worst software platform I have EVER used. Every day there are errors. Pages do not load, permissions for users are changed. It is a horrible software. Stick to what you're good at, recruiting.

Kornelija
HR Manager in US
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Great value!

4.0 7 years ago

Comments: i think the value for the money is very good! Would recommend it.

Pros:

Customer service is top notch! From the sales process, to implementation, to customer support - they are great! They keep in touch long after implementation to make sure everything works right. I love that I have assessments included in the price!

Cons:

I don't like that I have to open a ticket every time I want to create a new position. This makes it a bit slow to post new jobs.

Mike
President in US
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Talent Reef has been a huge benefit to my business. We have experience increased number of applications since our rollout.

5.0 7 years ago

Comments: We are very happy with our decision to go electronic with Talentreef.

Pros:

Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them.

Cons:

We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business.