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Patriot Payroll Reviews

4.8 (3,531) Write a Review!

About Patriot Payroll

Basic Payroll: $17/mo + $4 per employee or contractor. Full Service Payroll with tax filing: $37/mo + $4 per employee or contractor.

Learn more about Patriot Payroll

Pros:

The automation is useful - integration into QuickBooks. Calculations of payroll, automatic handling of tax filing and tax payments are a joy.

Cons:

Frustrating to have a long delay - "bank days" from entering payroll to pay date/direct deposit. Since all electronic transactions, makes no sense that weekends are excluded in that timeframe.

Patriot Payroll ratings

Average score

Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.8

Likelihood to recommend

9.3/ 10

Patriot Payroll has an overall rating of 4.8 out 5 stars based on 3,531 user reviews on Capterra.

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Filter reviews (3,531)

Hadasseh
Hadasseh
Human Resources in Nigeria
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Patriot Payroll

5.0 last year

Comments: My overall experience with Patriot Payroll has been positive. The software streamlines payroll processing, it simplifies tax compliance, and offers user-friendly features. It customer support is reliable, and it's particularly well-suited for small businesses seeking an efficient and cost-effective solution for managing payroll tasks.

Pros:

what I like about patriot payroll, it is time saving, user-friendly, cost effective and Tax compliance

Cons:

I observed Patriot Payroll lacks advanced HR features like performance management and benefits administration, making it primarily suitable for basic payroll needs.

Bethany
CEO in US
Accounting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

So fast and easy!

5.0 2 months ago New

Pros:

I love how simple it is, and that it makes it easy to make sure my taxes are paid on time without hurting my business

Cons:

I don't think I have any complaints about patriot payroll.

Fernando
Administrative in Spain
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot Payroll makes payroll a breeze with its easy setup and user-friendly interface.

3.0 4 months ago

Pros:

I love how simple and straightforward Patriot Payroll is to use. It saves me so much time!

Cons:

I wish Patriot Payroll had more robust reporting features, as the current options are somewhat limited.

Alyssa
Business Manager in US
Computer Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Solid Product with Great Customer Service

4.0 2 months ago New

Comments: It took a fair amount of work to move everything over from our old system, but customer support was always very friendly and easy to get a hold of when I needed them.

Pros:

I like that their customer service is so friendly and easy to get a hold of. Payroll is easy to run once everything is set up. Our state payroll taxes are complicated and Patriot seems to handle them particularly well.

Cons:

The 4-day direct deposit lead time is a little difficult to get used to, especially after using a different program with 2-day direct deposit for 11 years. It can definitely have a bigger impact on our cash-flow. I do wish some of the payroll reports were in the same area as where you run payroll so that I don't have to jump back and forth to get all the information for 941 deposits.

John
President in US
Consumer Electronics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy to use, and not overpriced

5.0 2 weeks ago New

Comments: Easy to deal with, not overpriced. Extremely friendly on boarding team!

Pros:

Ease of use, really straight forward in setting up the on-board team was very gracious

Cons:

Nothing, I think it is "all good" truthfully I have zero complaints

Theresa
president in US
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

President's satisfied with their service

5.0 2 weeks ago New

Comments: Very easy to navigate. would recommend to others.

Pros:

Patriot took a huge burden in filing payroll taxes for me.

Cons:

None that I can think of at this time and don't foresee anything changing.

Christos
Owner in US
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Satisfied Customer

4.0 last month New

Comments: Customer Service is usually quick to help

Pros:

Easy to enter weekly payroll and not have to click out of screens multiple times.

Cons:

Reporting is not very user friendly, wish I could sort by pay weeks for reporting rather than pay date. Not all employees always get paid on the same day.

Chris
NA in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great and Reliable

5.0 2 months ago New

Comments: Fantastic, never had any issues. Have been using over 6 months.

Pros:

reliable and easy to use, never had any issues

Cons:

sometimes a little difficult to find what I am looking for

Abby
Secretary-Treasurer in US
Wholesale, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Patriot Payroll

5.0 3 weeks ago New

Comments: It was a very easy transition a few years ago and has worked seamlessly since then

Pros:

Easy to work with the software and tem support

Cons:

I have no negative response to using this payroll system

Christine
Office Manager in US
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Patriot Payroll

5.0 last week New

Comments: So far its good. No Issues. I have only had it for about 2 months but I like it.

Pros:

It's very easy to use. Everything is clearly layed out. The reports are very nice looking and easy to choose from.

Cons:

I would like to be able to add credit card for direct deposit payments as a back up if the bank account is short at time of drawing payroll.

Patriot Software Response

5 days ago

Hi Christine, Hi [Customer Name], Thanks for the feedback! We understand the need for payment flexibility. While we don't currently offer credit card payments for direct deposit, you can use instant payments or bank wires for next-day or even same-day employee payments. These options might be a good alternative. Here is a help article with more information about this: https://www.patriotsoftware.com/payroll/training/help/wire-instant-payment-for-direct-deposit/

Ashley
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The BEST payroll software ever!

5.0 4 months ago

Comments: Amazing is really the best word. Even when I just have a simple question because I am unsure of something, they are always so kind and helpful, never making me feel less because my question may be "dumb".

Pros:

Patriot's customer service is HANDS DOWN the BEST customer service I have ever experienced in my life. Every single person I have ever talked to has been helpful and kind! Their software is also super user friendly!

Cons:

I can't really say that I have anything that I dislike. I have run into an issue with one of my client's (based on their service industry), but even with the problem at hand, Patriot has been amazing at coming up with interim solutions while they work on a permanent fix. I dislike the issue, but really can't complain since they are rectifying it!

Warren
General Manager in US
Computer Hardware, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Turn-key Payroll, great support

5.0 5 months ago

Comments: We are a small buisness and Patriot provides payroll processing and reporting without us having to pay an arm and a leg. We dropped Quickbooks to use Patriot and have no regrets.

Pros:

Turn-key payroll, I just have to remember to push the button.

Cons:

I have yet to have any issues. The name of reports are kind of vague but that is a minor issue.

Joni
Office Manager and Controller in US
Individual & Family Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Love it! Very user-friendly

5.0 7 months ago

Comments: Very simple. I have used other payroll services that were much more complex. I love using it.

Pros:

It's Simplicity! Very user-friendly. Good support resources as well.

Cons:

I would like to receive a notice when my tax reports have been uploaded to the site each quarter. I would've also liked more help with the initial setup of my company.

Jennifer
Bookkeeper in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

5 star review

5.0 5 months ago

Comments: 5 star experience and I have used their payroll services for over 4 years now.

Pros:

Customer service is fantastic, I have called and spoken to a representative and also did the online chat. Both of my experiences were great and solved my issues.

Cons:

There is nothing that I would change at this current time.

Danel
Owner and Accountant in US
Accounting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Patriot gets 2 Thumbs Up

5.0 8 months ago

Comments: it has been great. i tried a few different options before patriot and fell in love with patriot. highly recommend.

Pros:

user friendly interface, robust functionality, time saving, customer support, scalability, security.

Cons:

the only thing that i would like to see improve a bit is the timing needed for direct deposit and the time tracking.

Stephen
Director in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Long Time Small Bus Owner Recommending Patriot Payroll

5.0 11 months ago

Comments: A long time user who appreciates the efficiencies it offers. I've felt confident each quarter and end-of-year when taxes have to be paid that I can easily retrieve the necessary data so it can be done right.

Pros:

The support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.

Cons:

They sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).

Lisa
Finance and Compliance Officer in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent software!!

5.0 4 months ago

Comments: Our company has used Patriot payroll for the last five years and love it!! We are adding the accounting services very soon. Their stuff is knowledgeable and always friendly. Patriot has made the process of setting up, reporting, and managing payroll super simple. Don’t look anywhere else for a solution.

Pros:

Simple interface, easy to use, and knowledgeable personnel when calling to get help.

Cons:

Cannot schedule a recurring payroll or multiple weeks at a time.

Charles
Owner in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Switch now to Patriots

5.0 5 months ago

Comments: My overall experience has been that Patriots is an easy system to learn and questions can be answered in a timely manner.

Pros:

I enjoy that it is user friendly and easy to add a new employee.

Cons:

I wish that it had GPS tracking on employees for their location when clocking in.

Linda
Manager in US
Airlines/Aviation, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best out of three companies

5.0 5 months ago

Comments: Customer service is great! I’ve used three companies … left Patriot for a cheaper price and learned the hard way that you get what you pay for and came back to Patriot. The other company (1st out of 3) had horrible customer service.

Pros:

Ease of use. They reply promptly with any questions and work to make sure I understand resolution

Cons:

Some interactive details could be tweaked but I’ve seen many improvements already.

Cynthia
Finance Manager in US
Religious Institutions, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Excellent Customer Support

5.0 5 months ago

Comments: Excellent. I've talked to customer support several times and they have been just that supportive and helpful and clear and concise in their statements. The ease in talking with knowledgeable support staff is worth the move from Quickbooks alone!

Pros:

Reports are clearer and more professional in appearance than Paychex

Cons:

No clear deadlines for my payroll schedule. I would love to see a "due date" for completing the payroll on my Dashboard, as well as a "payroll accepted" on my dashboard. I'm never completely sure that everything has been done correctly

Erika
President in US
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Patriot Software is Excellent for small business

5.0 last year

Comments: I am so glad I chose Patriot software. I have already recommended it to another small business that uses it. I am lucky I choose it.

Pros:

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons:

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Patriot Software Response

last year

Thanks for the terrific review Ericka! We hope to have you as a life-long customer!

Rachel
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best Payroll System Available

5.0 6 months ago

Comments: Top notch, very reliable payroll system, excellent support team!

Pros:

Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.

Cons:

Nothing comes to mind, I love Patriot Payroll!

Michelle
Bookkeeper in US
Restaurants, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot is Affordable Convenience

5.0 3 months ago

Comments: Extremely happy with the service they provide for the monthly fees. Nice to have a service that won't crush you in fees.

Pros:

I like the user-friendliness of this product. You do not have to have much payroll experience to be able to use this product. If there is something you can not figure out, the customer service rep will help quickly and efficiently. It is definitely a good value for the amount they charge. I would recommend to anyone looking for a company that won't break the bank.

Cons:

There are some functions that are not available with this software, which can be done with other companies. Sometimes that is agitating knowing something can be done if we were with another company. But I guess there will be some things missing at such an affordable monthly price point. You have to weigh your options. Also, since they service every state, sometimes I question their advice for my state - specifically. So, a little extra research may need to be done on your part. But like I said, it is still a great value.

Joseph
Owner in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great, Affordable, and easy to use online payroll services

5.0 7 months ago

Comments: Have just had a great experience overall.

Pros:

I like the ease of completing payroll on a weekly basis. They take care of all the direct deposit funds and tax compliance items that I do not have to worry about. They also have an on-line portal for the employees to view their W-4's and get their W-2's at the end of the year.

Cons:

They have taken care of most of the Cons by continuously updating payroll functionality. For example, if i had to make an hourly rate change (raise), and had started payroll already, I would have to cancel the payroll to make a change and start over. Now, this can be done right from the payroll page by clicking on their name and the adjustment is saved without affecting the payroll I am working on.

Amanda
Office Administrator in US
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Patriot Software

5.0 4 months ago

Comments: We're very satisfies with Patriot Payroll and hope to continue using this service.

Pros:

The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.

Cons:

At times there are over-payment on tax assessments for NJ.