Average Ratings
-
Overall4/5
-
Ease of Use3/5
-
Customer Service4/5
About OneDesk
OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
Learn more about OneDeskShowing 2 reviews
Bobby K.
-
Overall Rating4/5
-
Ease of Use3/5
-
Features & Functionality4/5
-
Customer Support4/5
-
Value for Money4/5
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 08/05/2017
- Reviewer Source
- Source: GetApp
- Reviewed on 08/05/2017
Rakesh S.
-
Overall Rating4/5
-
Ease of UseUnrated
-
Features & FunctionalityUnrated
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 04/05/2011
"Good solution to combine voice of the customer with product management"
Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros: For a first-time user of the product, I thought support was excellent
- Reviewer Source
- Source: GetApp
- Reviewed on 04/05/2011
