OneDesk Reviews

by OneDesk

4/5 (2) Write a Review!

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Average Ratings

Overall

4/5
Ease of Use

3/5
Customer Service

4/5

About OneDesk

OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.

Learn more about OneDesk

Showing 2 reviews

Bobby K.

Statistical Data Analyst

Government Administration, 51-200 Employees

Used the Software for: 1-5 months

Overall Rating

4/5
Ease of Use

3/5
Features & Functionality

4/5
Customer Support

4/5
Value for Money

4/5
Likelihood to Recommend

Unrated

Reviewer Source
Source: GetApp
Reviewed on 08/05/2017

Reviewer Source
Source: GetApp
Reviewed on 08/05/2017

Rakesh S.

Overall Rating

4/5
Ease of Use

Unrated
Features & Functionality

Unrated
Customer Support

Unrated
Value for Money

Unrated
Likelihood to Recommend

Unrated

Reviewer Source
Source: GetApp
Reviewed on 04/05/2011

"Good solution to combine voice of the customer with product management"

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros: For a first-time user of the product, I thought support was excellent

Reviewer Source
Source: GetApp
Reviewed on 04/05/2011