--- description: Learn more about Bitrix24 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/31101/business-phone-systems/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.com.au/software/113540/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.capterra.com.au/software/113540/bitrix24?page=2) > Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. > > Verdict: Rated **4.2/5** by 987 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 987 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 15-day free trial is available, and a free plan for starter business tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Attendee Management - Automated Routing - Capacity Management - Click Tracking - Communication Management - Content Publishing Options - Dashboard - Data Storage Management - Document Capture - Donation Management - Donor Management - Employee Scheduling - Expense Tracking - Feedback Management - For Insurance Industry - For Religious Organizations - For Salons and Spas - Forms Creation & Design - KPI Monitoring - Labor Forecasting - List Management - Marketing Automation - Mass Texting - Member Database - Membership Management - Multi-Campaign - Multi-Channel Data Collection - Multi-User Collaboration - Pre-built Templates - Price and Cost Calculations - Prioritization - Private Network - Process Modeling & Designing - Process/Workflow Automation - Product Configurator - Project Planning/Scheduling - Project Tracking - Quotes/Estimates - Real Time Editing - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Reporting/Project Tracking - Resource Scheduling - Sales Activity Management - Scheduling - Support Ticket Management - Time Tracking - Visual Analytics - Workflow Configuration ... and 277 more features ## Integrations (89 total) - 3CX - Albato - Alegra - Apache OpenOffice - Asana - Asterisk - Authorize.Net Connector - Base - Box - CallGear - ChatArchitect - ChatHub - ClickSend - Docusign - Dropbox Business ... and 74 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) - [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software) - [Professional Services Automation Software](https://www.capterra.com.au/directory/16/professional-services-automation/software) - [Meeting Software](https://www.capterra.com.au/directory/30802/meeting/software) - [IT Ticketing Systems Software](https://www.capterra.com.au/directory/32623/it-ticketing-systems-software/software) ## Alternatives 1. [monday.com](https://www.capterra.com.au/software/147657/monday-com) — 4.6/5 (5738 reviews) 2. [Asana](https://www.capterra.com.au/software/120550/asana-pm) — 4.5/5 (13555 reviews) 3. [Jira](https://www.capterra.com.au/software/19319/jira) — 4.4/5 (15336 reviews) 4. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5817 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18771 reviews) ## Reviews ### "Try it - you'll like it\!" — 5.0/5 > **Teresa** | *27 August 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Customisable, relatively easily with support from notes and bitrix chat support. > > **Cons**: Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand. > > Very good. Relatively easy to use and customise for our business. ----- ### "Keeping everything in the same place; tasks, tools and teams." — 4.0/5 > **Connor** | *28 October 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned. > > **Cons**: It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work. > > Proven game changer tool for empowering team meetings to be more productive and professional. ----- ### "Bitrix24 is a All-in-One CRM platform that delivers" — 5.0/5 > **Remy** | *3 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. > > **Cons**: Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. > > It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR \& Employee Communications - Sales Management - Automations - Project Management - Website \& Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. ----- ### "Terrible experience that only gets worse" — 2.0/5 > **Larissa** | *23 September 2025* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. > > **Cons**: I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. ----- ### "Bitrix4 for CRM\!" — 5.0/5 > **Shenella** | *24 January 2026* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: Centralized point for all CRM and communication workflows. Keeps it all on one place at a good price \! Extensive options available for customization which helps make the software really a part of the business\! Offers great tools for take management. > > **Cons**: Initial set up takes time as it is not an easy software to use at first. Customer support is not that great and it can take days to solve issues within the software. > > The software took some getting used to as it is a little complicated to learn at first. However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows. ----- Page: 1 / 41\ Next: [Next page](https://www.capterra.com.au/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data