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About Zoho People

Automate your HR process to maximize your most important asset: your people!

Learn more about Zoho People

Pros:

It is very easy to use and keeps our employee database very easily updated. It has almost a fiully employee cycle from employment do dismissal/resignation.

Cons:

The main issue we faced with this software is the API limitation that has a maximum of 200 record per request.

Zoho People ratings

Average score

Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.2/10

Zoho People has an overall rating of 4.4 out 5 stars based on 241 user reviews on Capterra.

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Filter reviews (241)

Oladipo
Oladipo
Content writer in Nigeria
Verified LinkedIn User
Broadcast Media, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Zoho People Review

5.0 2 years ago

Comments: Excellent

Pros:

Zoho People is a software that offers complete and total HR services for organizations with all its amazing features such as document management, time-off management, employee database management, payroll integration, employee self-service, etc. Zoho people can be used in the various industries that exist all over the world. Industries like I.T. Media/Advertising, Finance, Healthcare, and Education. This software has a free mobile application that easily works on Android and iOS devices. I so much enjoy using Zoho People as it also offers a free trial version for new users who might want to test its capabilities for just 30 days.

Cons:

No single fault is displayed yet, it performs all its functions excellently.

Mashucul
Director in UK
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best feature list for HR software

5.0 5 months ago

Comments: Very good reliable feature rich and great value for money

Pros:

This one application can pretty much do everything you need for people management. Its LMS module alone is worth over $5/month if bought as a separate application from another provider. The app is very responsive and reliable which again is a massive feature as some HR softwares have a web version but not an actual app. Best of all Zoho has a family of products so those other apps are of use to you hen Zoho One which is all their apps is very good value for money

Cons:

Biggest cons are that it is not a HR software in the absolute sense of the word because it has no payroll feature outside of India and although it is feature rich implementation is difficult. Zoho deliberately have poor support so you are forced to use their expensive third party partners who will help set it up to your requirements. I used someone from fiverr which is a lot cheaper but the issue with that is they go AWOL after a few weeks and you have to find someone else

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

As usual with ZoHo - A good idea that's not working out

3.0 5 years ago

Comments: (I ran out of room in the "What did i like least) section.. so I'll continue here) The many many times I contacted support they were very slow to respond, unhelpful, and more than a little condescending... Many times I wound up skipping customer support and contacting the sales representative who was trying to get me to use the software (he was financially motivated to help me) Overall - Zoho People is an unrefined, difficult to use and poorly supported piece of software. I wish it weren't so! But.. alas...

Pros:

There's a lot of conceptual things to like about zoho people - as with most Zoho products out there (And believe me.. I have tried just about all of them) There are a lot of great ideas.. Zoho promises the ability to track time, integrate with Zoho projects, track and measure performance, create employee profiles and in short manage every aspect of your employees. As i'll describe below - these things don't actually pan out the way they should. Since I have to pick one thing I like most about this software (That isn't theoretical) I would say it's ability to (almost) easily integrate with other zoho platforms - notably the various messaging systems

Cons:

Zoho People is like every other Zoho software I have ever used - Too good to be true. What makes most of the zoho software so attractive seems to stem from two things... 1. The price is always fantastic 2. The marketing team is clearly miles ahead of the development team (in other words, it looks better than it is) With specific regard to Zoho people.. to start with, you definitely feel like you need to be a developer to set it up. They have pretty extensive support documentation but it's often out of date - and at least a half dozen times I went to the documentation and found it was missing the specific problem/issue or feature I was trying to figure out. Zoho people uses a lot of labels for things that aren't adequately explained which oftens leaves the user thinking that they are doing one thing.. only to find out they aren't. An easy example is that you can have employees, or users - and sometimes employees are users, but not always.. I wish I could tell you more about it but honestly I have no idea what it means. If you manage to get any pieces of this software set up, you will find that the functionality is more limited than planned. It doesn't integrate well with things like projects and it always seems to be lacking that ONE feature you really needed.. (for me, it was project task time tracking)

Devi dharsana
Technical staff in India
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho People

5.0 3 months ago

Comments: Basically, it is an Online HR

Pros:

the ability to manage the employee details and their attendance are easy in Zoho People, we can also track the employee performance and their is impressive.

Cons:

Chat and call options are not available in Zoho people

Kristy
Recruitment Professional in India
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho- People -Review

5.0 last year

Comments: Overall experience with Zoho is tremendous. Zoho People, which we can firmly refer to as "The HR on your fingers," is the best online application. Outstanding features like Time & Attendance, Employee databases, Leave management, Rewards, etc. make it the best in class. One feature that will make Zoho People stand out is its usability. Everything is quite clear. It is quite comfortable to use, even for a new employee. It also offers good app integration and can adapt to new platforms. It offers an iOS and Android mobile app which enables it's users to use it anytime anywhere.

Pros:

It is a useful tool for managing employees and businesses. It is beneficial to consolidate all of the data and make it accessible to various team members. Having everyone on the same page is incredibly helpful. PMS is fantastic because it replaced our Excel sheets with something useful. There are log-in and log-out notification emails as well as time tracking. makes life a lot simpler for us. It offers time-tracking capabilities like regular attendance, leave, and even Zoho cases that allow us to contact the proper authority in real-time. This might assist in keeping an accurate record of the absentees.

Cons:

This product will be even better after some technical issues are resolved, which I'm still waiting on. As an illustration, their most recent user interface (UI) has a scrolling page issue that makes it impossible for me to perform a vertical scroll without enlarging the browser. In addition, sometimes when I check out, it still indicates that I'm logged in, and other times it hangs and displays a somewhat flaky message saying the site cannot be contacted.

Ana
Ana
Security Architecture Discipline leader in Spain
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

The universal human resources management tool can be used for any purpose.

4.0 last year

Comments: Before using Zoho People for vacation scheduling, our HR department struggled to schedule time off. Since starting to use the tool in the early part of the year, it's been easy to schedule time off. Additionally, the approval process used to take a long time; now it's faster and easier. The system makes it easy to see how many vacation days each team member has left. It also shows which team members are out because of sickness and which have already taken vacation days.

Pros:

Huge features list; no other supplier has as many features for the price. Supplies small and large equipment alike, but can be applied to even larger equipment. No weeks of preparation or long workshops are necessary; you can start using this product immediately. Compared to other suppliers, this is a bargain and has no equal.

Cons:

The vast amount of features in the product makes understanding it very difficult. Additionally, many features of the product are controlled by incorporation, which makes it harder to use. Using this tool eliminates the need for HR to manage vacation requests. The system automates not only the recruitment process, but also new employee onboarding.

David
IT Manager in US
Telecommunications, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zoho Peoples Review

5.0 5 years ago

Comments: It is marginal over all

Pros:

They have a lot of HR related resources pre-configured, time sheet and check-in/out services

Cons:

not able to configure the time sheets to match our payroll cycle, it's only based on a bi-monthly or monthly calendar only. They take over 24 hrs to respond to any assistance needed

Andrew
VP of Operations in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Too many customizable options make it clunky

4.0 9 months ago

Comments: When starting off using Zoho People and contacting customer support, I had thought they were a very small start-up company. I was very surprised later to find out that Zoho is a really big company that has a lot of other tools, which made it even more disappointing that their People tool was not as great as what I had hoped.

Pros:

We only use Zoho to do time off/leave management. It's pretty straightforward for time off/leave management and the basic plan makes it very affordable to just do this one thing.

Cons:

There are so many options to customize things that it was overwhelming and make it hard to set things up. We had wanted to do use it for performance management and timesheets, but we weren't able to set it up in a way that was helpful for us even with the customizations and contacting customer support. Customer support also wasn't as helpful/responsive as I would have hoped.

Mirat
Senior Recruitment in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent HR management Tool and Performance Management Tool

4.0 11 months ago

Pros:

For managing employees and leave requests, I use Zoho, and I'm pleasantly impressed by how simple it is to use. I can always discover important notifications like birthdays, Work anniversaries, Good news, updates from the company. Additionally, if I need it, I can always retrieve the personal details of every employee. Being an all-in-one tool is appealing to me. Everything an employer might possibly need is there. Every department has a tool, including IT, HR, accounts, and team management. We use this portal for Performance management. This tool is excellent for resolving cases of IT, HR, Accounts. We use to for off boarding and on boarding the new hires.

Cons:

Nothing has come to my attention that I would find objectionable. In my organisation, it is used to retain records of all employees and to post goals, HR announcements, policies, and other information. It is perfectly fulfilling its intended function. I just think sometimes it lags while checking out from the application

Verified Reviewer
Verified LinkedIn User
Paper & Forest Products, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

A must-try HR software

4.0 4 months ago

Comments: Zoho People's HR analytics tools can help you to make better decisions about your HR strategies by providing insights into your workforce.

Pros:

I do like Zoho People's employee self-service portal. It truly stands out by providing employees the autonomy to access their information and carry out tasks autonomously, fostering a sense of ownership that undoubtedly boosts their overall engagement.

Cons:

Zoho People is a good option for businesses that are looking for a basic HR software solution, but it may not be the best choice for businesses that need more advanced features.

Adam
Director of Technology Solutions in Canada
Religious Institutions, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great HRMS for the Money

4.0 4 years ago

Comments: great - has been an excellent step into the HRMS world from our spreadsheets and manual processes. Good support, great price, deep feature set.

Pros:

Very reasonable pricing, with a great depth of features. You can customize everything, build out approvals, workflows, automation and even custom script entire new modules. If you use other products in the Zoho Suite, it has incredible integrations as well. It was a huge step up (but small commitment in terms of cost) from our spreadsheets and manual processes.

Cons:

Complicated to set up - but that is expected given the level of customization, flexibility and functionality involved. HR is a complex thing - setting up HR Software to conform with your policies is too. But this software provides great value. Also, shifts feature was a bit lacking for how we operate, but that was not a critical feature need for us.

Priyabrata
Priyabrata
Java / iOS Developer in India
Verified LinkedIn User
, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Best Online Human Resource software till now in the market, with amazing user interface.

4.0 6 years ago

Comments: Easy to keep track of employees daily working hour record. Very user friendly to create online forums. Even yearly leaves and holidays can be tracked very easily. It saves lots of valuable time for feeling time sheets in a spreadsheets. All these features are done here dynamically.

Pros:

Easy to keep track of employees daily working hour record. Very user friendly to create online forums. Even yearly leaves and holidays can be tracked very easily. It saves lots of valuable time for feeling time sheets in a spreadsheets. All these features are done here dynamically.

Cons:

Zoho people mobile app can be enhanced similar to zoho people web page version. In mobile app still I struggle to find the user details including user's document, marksheets and certificates. Even won't be able to upload documents(Ids like driving licence, office id..etc )in it.

Hadi
Senior Recruitment Team Lead in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho people review

5.0 last year

Comments: It has been a wonderful experience with zoho. Great tool to begin with, it is packed with all the features that we required. The support team was phenomenal, they helped us to implement the system very efficiently

Pros:

The UI and UX of the tool is great. It has all the functionalities that are needed in a system. PMS is great to begin with, it replaced out excel sheets with something efficient. Time tracking and notification emails for logging in and logging out is there. Makes our lives much easier

Cons:

I have not felt the system lacks anything as if now. We compared this tool with ceipal workforce at the time of purchase and zoho is in a different league all together.

chew
HR in Malaysia
Real Estate, 11–50 Employees
Used the Software for: Not provided
Reviewer Source

This software apps is very interesting.

5.0 6 years ago

Comments: Easy to keep tracking staffs record

Pros:

Having relevant data immediately available makes decision-making easy. Good quality hr software allows for a number of relevant areas to be updated simultaneously and can ensure that remember to input useful and important information on all aspects of human resources. Manual record keeping is very time consuming because all related records have to be up dated by hand. Using software to record information can free up staff for higher order functions. Additionally, employee inquiries can take up a lot of a human resource department's (or manager's) time and HR software can provide a self service option for employees to obtain relevant information themselves as well as saving staff time in obtaining it for employees. It can also save time and improve effectiveness for every step of the recruitment and selection process as well as for employee evaluation and training.

Cons:

Very difficult and hard to understand the formatting, do setting or customize what feature that we want.

Prajakta
HR Business Partner in India
, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Great HRMS tool for startups

4.0 5 years ago

Comments: Overall good tool to start your HR functions getting automated for small companies.For larger size companies, this won't be suitable for the end to end HR needs.

Pros:

Zoho People is very user-friendly for the organization who is willing to automate their HR processes for the first time. Onboarding team of Zoho People provides a great 1 to 1 support to make end user comfortable with the functionalities of the software Flexible tool to match your organization's HR processes Covers most of the aspects of HR except payroll

Cons:

Post onboarding of the tool, facing challenges with the support team as every time new engineer will get assigned to you No function available for recruitment management so it won't solve your hiring purpose

Sasa
Sasa
Cloud Consultant in Serbia
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

HR helper and organizer

4.0 5 years ago

Comments: Saved us a lot of time and manual work when it comes to people related HR operations. In the moment where our growth expanded, Zoho People simplified and automated bunch of things we tracked internally in some other tools.

Pros:

Feature-set that we use complements our HR needs. Zoho People simplifies the most of the people organization, vacation and holiday tracking, leave and remote work management.

Cons:

User experience could be improved, but recently they introduced new UI which I am checking atm, so hopefully this will be better.

Veronica
HR Manager in Romania
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good product to start automating processes in your company

3.0 3 years ago

Comments: ok platform for the value.

Pros:

Implementing Zoho People helped us automate some of the processes, such as leave requests, birthday celebrations, annual reviews reminders. I appreciate very much the flexibility of the platform, it is very customisable and supports particularities for various types of companies.

Cons:

I had a tiny language barrier while implementing the platform. I can't think of anything else.

Angie
Ejecutivo de cuentas de marketing y ventas in Mexico
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Zoho People is a very simple and flexible HR platform that covers employee management operations

5.0 6 years ago

Comments: it's very easy to go in and create online forms, and customize sections specific to your company.

Pros:

flexibility, ease of use, functionality and of course security of our data. Zoho People has an all in one solution from new hire to termination with room for customization

Cons:

As with all software, there are many areas to improve. Zoho People team has been working hard to do just this as demand arise

Shadab
Analyst in India
Verified LinkedIn User
Logistics & Supply Chain, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

A good HR management software but can be improved.

5.0 5 years ago

Pros:

I am using this HR management software with my current organization. It is very helpful and easy to use in regards to log my daily attendance, leave application and other HR related activities. It is easily integrated with other softwares which my organization uses. It is also very cost effective based on the features it provides.

Cons:

The UI can be enhanced and sometimes it does lag while using certain features. This is my only recommendation to the Zoho team to work upon.

David
President in US
Financial Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Customer Support is non existent

4.0 4 years ago

Comments: Very, very, very disappointed in the customer support at Zoho People. We tried calling customer support and got a voicemail. I have sent emails and no response. If the interface was more user friendly I would not have to call them. Coming from WIW the customer service was amazing. Now we don't even get a response.

Pros:

Tons of features that some of the other time tracking programs don't have

Cons:

Not the most user friendly. Then on top of that you are lucky to get anyone to respond to customer support inquiries.

hassan
UI/UX Designer in Egypt
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

functional with poor stability

3.0 5 years ago

Comments: i think the code need refactor and more work in performance

Pros:

zoho people integrated with other zoho product so i can start chat on zoho people and continue the chat on zoho cliq, have many feature so i can do alomst any thing

Cons:

almost each time i try to check in or check out i have to make sure the action is done because many time it's fail and there is no feedback or error displayed. the performance need improves

Nabeel
recruitment specialist in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Good HR, time management and leave tracking tool

4.0 last year

Comments: It is good, interface is user friendly, you can easily see if anyone is on leave or working today

Pros:

You are easily able to view your leave balance, easily tract the time during the day, easily apply for leaves

Cons:

Performance management is a little bit hectic. there are a lot of steps to follow and few ratings can be automated which ae done manually

Verified Reviewer
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very good company tool for attendance of employees

5.0 last year

Comments: Overall this is a great tool to have for our company in order to organize all of our time and schedule.

Pros:

I like that it has a lot of features and they are easy to use for tracking time and attendance.

Cons:

Not much that I don't like, Just there are so many same buttons that can actually be clicked accidentally and affect the time tracking.

Tabeen
Quality Assurance Auditor in India
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great Tool

5.0 last year

Pros:

Employee management, attendance tracking, and performance management are some of the most efficient features in Zoho People. The product is very impactful and its integration with our current business process was very easy.

Cons:

Nothing that I can think of. The tool is extremely easy to use.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Small businesses still need HR Apps

4.0 7 years ago

Comments: With Zoho People we can keep track of company leave time, log training hours, qualifications, request reimbursement for out of pocket expenses, everything we used to do with countless spreadsheets. We are a small business but it save a lot of time to have everything on Zoho

Pros:

No more dealing with spreadsheets, set up People and keep all the information from each year online at your fingertips.

Cons:

You do have to build all of the forms yourself unless can make do with the pre-fab ones. It's not hard work but don't expect a ready made template when you have company specific forms you want to use.