---
description: Learn more about Redo price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Redo Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Returns Management Software](/directory/34035/returns-management/software) > [Redo](/software/1071824/Redo)

# Redo

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> Redo is post-purchase management software that enhances customer experience by simplifying returns, order tracking \& customer success.
> 
> Verdict: Rated **4.9/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Redo?

Ecommerce businesses built on Shopify that want to streamline their returns and exchanges for free.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 16 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Redo Tech

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Redo returns is a free software and Redo also covers the cost of your return labels.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United States

## Features

- Alerts/Notifications
- Asset Tracking
- Customer Portal
- Exchange Management
- Label Printing
- Order Tracking
- Refund Management
- Shipping Management

## Integrations (13 total)

- BigCommerce
- Flexport
- Gorgias
- Klaviyo
- NetSuite
- Recharge
- Rise.ai
- Salesforce Commerce Cloud
- ShipHero
- Shopify
- Status
- Tapcart
- Vajro

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Returns Management Software](https://www.capterra.com.au/directory/34035/returns-management/software)

## Alternatives

1. [AfterShip](https://www.capterra.com.au/software/178663/aftership) — 4.9/5 (466 reviews)
2. [ReturnGO](https://www.capterra.com.au/software/1013374/returngo) — 5.0/5 (29 reviews)
3. [Troquecommerce](https://www.capterra.com.au/software/1061295/troquecommerce) — 4.7/5 (11 reviews)
4. [Narvar](https://www.capterra.com.au/software/195787/narvar) — 4.7/5 (58 reviews)
5. [Swap Commerce](https://www.capterra.com.au/software/1062905/swap-commerce) — 5.0/5 (14 reviews)

## Reviews

### "Big Fan of Redo\!" — 5.0/5

> **Hazal** | *11 April 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The user system, the price, the customer service
> 
> **Cons**: Nothing so far - it's been pretty seamless
> 
> They're a young and nimble team who keep up with tech changes, evolve their offering to meet new requests... theyre doing everything right.

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### "Great Value Add for free" — 4.0/5

> **Joseph** | *14 April 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return.
> 
> **Cons**: I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time. 
The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options.
> 
> Our experience has been pretty good. We onboarded with them about 2 years ago. The support tool hasn't changed a whole lot but they keep coming out with new products and features. Everything they put out is pretty good and a fair price. Before our support manager didn't have many check in calls with us but it has gotten a lot better with monthly syncs.

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### "Redo for the win\!" — 5.0/5

> **Candace** | *15 April 2025* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: It makes returns and exchanges easy for our customers. We know use it for customer emails and it integrates with many apps that we use\!
> 
> **Cons**: Platform is still working out some kinks, but the Redo team is quick to respond and listen to feedback about what updates would be helpful to us merchants.
> 
> Great experience - customer service is top tier and listen to our feedback and constantly updating new products that are helpful for many different areas of an e-commerce store.

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### "Raving fan\!" — 5.0/5

> **Gina** | *11 April 2025* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: The ability for customers to self serve and seamlessly walk through the returns, exchange, or warranty process has taken the burden off my team and makes for a much smoother overall customer experience.
> 
> **Cons**: There are occasional bugs that they have to push thru on the back end, but that will happen with any tech platform and they are quick to respond.
> 
> An absolute necessity for an e-commerce company. It takes the burden off internal teams and allows customers the visibility throughout the whole process. The cost benefit is unmatched. The team at Redo is so talented and continue to innovate and really listen to their customers as they continue to iterate and improve.

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### "Willow Boutique Redo Review" — 5.0/5

> **Hannah** | *11 April 2025* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: FREE\! Customer has option to cover their package and return label for a very very small fee. We get some of that fee in the case the package does not make it to the customer. 

TOP NOTCH customer support, i mean i wish every company had their support. will answer within 20 minutes and if they cant find a solution then and there they will build it within their platform to ensure you are satisfied with their product.
> 
> **Cons**: I have nothing to put here. From the outside it seems like a start up tech company but their team is set up for success and so incredibly helpful.
> 
> TOP NOTCH, i cant recommend any other platform. we even switched our shipping management to redo because we love it so much. we are almost completely operating with their platform.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1071824/Redo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025229/Redo/> |
| en-AE | <https://www.capterra.ae/software/1071824/Redo> |
| en-AU | <https://www.capterra.com.au/software/1071824/Redo> |
| en-CA | <https://www.capterra.ca/software/1071824/Redo> |
| en-GB | <https://www.capterra.co.uk/software/1071824/Redo> |
| en-IE | <https://www.capterra.ie/software/1071824/Redo> |
| en-IL | <https://www.capterra.co.il/software/1071824/Redo> |
| en-IN | <https://www.capterra.in/software/1071824/Redo> |
| en-NZ | <https://www.capterra.co.nz/software/1071824/Redo> |
| en-SG | <https://www.capterra.com.sg/software/1071824/Redo> |
| en-ZA | <https://www.capterra.co.za/software/1071824/Redo> |

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