Filter reviews (21)
ASAP Rent Response
4 years ago
Thank's for the review M. Mandal !
ASAP Rent the Best Vehicle Rental Management Platform in the Industry with Great Service !
Comments: 'I have to say whenever we call or email the ASAP Rent help desk I find them immediately helpful and understanding of the business need/impact. They invariable deal with issues immediately and all seem genuinely nice, very knowledgeable people that want to help. For example I have just spoken to the help desk about a report that wasn't working as it should. In 10 minutes they had identified the problem and fixed it. Other companies have support teams with untrained/inexperienced people on the front line with script led fixes that take you through a time consuming, unnecessary process that don't address the issue before you are finally passed on to a trained professional. With ASAP Rent we get straight on to the trained professional first time, this is a real strength. Also for an additional fee we've been adding credit car processing with Chips & Nips and complete interface to our accounting system. It's just works great ! It worth the investment and very Time Savvy ! Please pass on my thanks to ASAP support team and keep up the great work'
We have been using the ASAP Rent Application for more than two years. We are very happy with the features and the development / Support team that has helped us to meet our needs. The best characteristic of ASAP Rent management is they know the car rental business. As far as usability is concerned it is very user-friendly and new users can learn very quickly. However, it covers major aspects of car rental business. Fleet management, Rate management, Long term, Short term, Leasing management, Credit card processing and Accounting interface
None at all
ASAP Rent Software Response
5 years ago
Our tech support team at ASAP Rent really appreciate your comment and are encouraged to continue to better serve our clientele worldwide. Thank you!
Not a lot of Bang for the Buck
Comments: This is a company with 1980's graphics that likes to tell you what you need. You need exactly what they have and the way that they have it. Unfortunately, what they have sounds good in their marketing material, but really doesn't cut it. For example, they will promise an online booking engine, but it doesn't take credit cards. They will promise an quickbooks back end, but they don't tell you that the back end is you making a manual journal entry yourself. The list goes on and on. You can add to it some very poor customer service skills and lack of contact to make your journey a little bit more miserable. I wish you the best of luck with choosing a company, but remember, with ASAPRent, they will promise a lot of services that are later described as "For an additional fee".
They give a good presentation and sales pitch.
Don't expect it to be flexible, intuitive, or even functional.
ASAP Rent Software Response
5 years ago
Steve Larson started Oudoor Rentals in summer 2016 with a business model that simply did not work. He never had a rental business location, nether had a web site or went through the required training sessions, never worked with our software or called in to get support. At the end of the summer when realized that his project did not work he asked for a reimbursement that we refused and threaten us to input a bad review.
With ASAP Rent we get straight on to the trained professional first time, this is a real strength.
Comments: ASAP Rent system has made a terrific difference to our business - we save hours not having to manually arrange bookings and write out agreements and the invoices go directly out to our accounts software package. A great bonus is the ability of the package to remind us of when a service or repair is due - helping us to keep a firm hold on our fleet. The support we have received from ASAP Rent has been faultless and very reassuring. One of the best decisions we have made
I have to say whenever we call or email the ASAP Rent help desk I find them immediately helpful and understanding of the business need/impact. They invariable deal with issues immediately and all seem genuinely nice, very knowledgeable people that want to help. For example I have just spoken to the help desk about a request in 10 minutes they had identified the problem and fixed it. Other companies have support teams with untrained/inexperienced people on the front line with script led fixes that take you through a time consuming, an unnecessary process that doesn't address the issue before you are finally passed on to a trained professional. With ASAP Rent we get straight on to the trained professional first time, this is a real strength. Please pass on my thanks to your support team. Keep up the great work
ASAP Rent Implementation was Practical, Fast and Efficient
Comments: ASAP Rent is definitely the Best software in the car dealership industry
"Implementation was practical, fast and efficient. The technical training is excellent, all our doubts and questions were clarified and answered to our satisfaction. The entire system was installed remotely in a single day and the response times of the Support Department have been excellent. With this software we have improved our response times, streamlined the administrative process and it definitely helped us make the process of construction equipment rental efficient and effective. It substantially reduced the workload of the Department of Revenue, by dramatically streamlining billing tasks and subsequent recovery. We have received excellent feedback from our customers since ASAP Rent was implemented. Prior to billing the monthly closing took an average of 1 to 2 weeks. After finishing the month with ASAP Rent we carry billing out exactly the last day of each month, thus achieving better performance in the subsequent accounting period. Our fleet of rental equipment is now in good condition thanks to the Preventive Maintenance module. I highly recommend ASAP Rent software, it is an excellent and cost-effective solution. Practical, rapid implementation, with effective training and excellent technical support, constantly updating and especially at a very reasonable price."
One of the best decisions we have made
I have to say whenever we call or email the ASAP Rent helpdesk I find them immediately helpful and they invariably deal with issues immediately and all seem genuinely nice, very knowledgeable people that want to help.
The software is reliable and the service is great with a support team at ASAP Rent that really knows the rental business and able to guide us properly.
Citadelle Chevrolet has been using ASAP Rent since the past 5 years, initially as a one branch system with 30 vehicles. The system then and now is so solid and user-friendly and all the rental process is fast and efficient, without any worries. The Day-to-Day operations are streamlined with the use of the Daily Diary system allowing staff to see what the situation is at any time, helping with the vehicle utilization, deliveries and pick-up's with the graphical planning schedule and dashboard is just great. ASAP Rent is saving us time and money. We would recommend ASAP Rent to any company, big or small
ASAP Rent Now Endorsed by Practicar and Rent-A-Wreck
ASAP Rent, an Award-Winning software provider for the rental car industry, has been endorsed by Rent-A-Wreck Car & Truck Rentals and PractiCar Car & Truck Rentals.
ASAP Rent will be providing its cloud-based car rental management software to Practicar and Rent-A-Wreck locations in Canada.
We feel ASAP Rent software services are a vital asset in helping our franchisees grow their business, said Joseph Donaldson, manager, revenue & NMA for Practicar Systems Inc.
With its simple yet sophisticated interface, ASAP Rent provides a number of benefits that help pave the way for success in the rental car market. ASAP Rent is quick and simple to navigate,
making it easy for customers to make online reservations helping to drive business for our franchisees. Rent-A-Wreck and Practicar are involved in car rental, car sales and leasing of used vehicles at 45 locations across Canada. ASAP Rent is in the process of launching its new cloud-based software version in HTML 5, including a complete mobile suite of responsive applications, according to the company. To speed up its development and release cycle, ASAP Rent signed a long-term agreement with a software development partner.
This partnership gives ASAP Rent access to a team of more than 55 certified software developers.
''The benefits of ASAP Rent system are being seen in our day to day operations...''
Comments: We have been using ASAP Rent since March 2010 after the previous software we were using, suffered important weakness in the overall process. Following extensive research our choice of vehicle rental software was narrowed down to two and following online presentation with both developers we decided to choose ASAP Rent. Particularly impressive about ASAP Rent was the can do attitude of the team there. This has proven to be a wise choice by our company as already the benefits of the system are being seen in our day to day operations, in particular the monthly recurrent billing feature. Monthly billing of our accounts customers used to take close to half a day, now this is carried out overnight by the system and processed automatically. We can only speak positively about the ASAP Rent software and recommend it strongly to any car rental
ASAP Rent Support Team has been amaizing
Comments: I've been with ASAP Rent for the past 7 years and extremely satisfied since the beginning. The product is simple and incredible. It's everything I was looking for in a rental program and it continues to improve with each new update. I even had part of my rental contract customized to fit the needs of my company and I was pleased that this program can accommodate me and not the other way around. The support team has been amazing for me. They are very knowledgeable in their product and how to resolve any issue in a timely and professional manner. I think customer service speaks volumes about a company. ASAP Rent Cloud-Based Software is the BEST! They continue to be more and do more in order to assure you'll have the BEST software product on the market!
Wow!! What an Improvement.
I rated ASAP as great software but service that sucked in September 2013.
That was then. There has been a 100% turn around since then.
Today, I rate ASAP Rent at 5-Stars for Best Software & Service.
Growing pains happen in any business, its how we deal with them that matters. ASAP now has Great Customer Service. They not only listen, but appreciate and respond to customer needs and concerns.
ASAP, in my opinion, now has not only the Best Software, but Top-Notch Customer Service to go with it. They are improving and adapting every day.
If you want a program that meets all your daily rental needs and has support to see you through the set-up and ongoing operation, this is your program.
ASAP Rent the Best Car Rental System i ever worked with !
Comments: Within the numerous car rental software i've been working with over the past 20 years, ASAP Rent is very easy to use and extremely customizable. I have used many rental car systems. I personally used to work for a major rental car company. This system is so easy and user friendly. I was able to train my employees to use the system in less than 2 sessions. Everyone here loves the system from my cashiers to the Service agent and General Manager! The other great thing about ASAP Rent, the service is just great, any question we would have or any request is just a phone call away! I recommend ASAP Rent without any doubt !
ASAP Rent is the most user friendly system i have come across...
Comments: I've been in vehicle rental for nearly 20 years now, having used many different systems, from stand alone systems to national networks & dealer management systems. I can honestly say that ASAP Rent is the most user friendly system I have come across. It organises the day to day operation of the business at a glance. So when we decided to start Vcare Car & Truck Rental, ASAP Rent was the only choice for us! Many thanks to ASAP Rent and it's team for the extremely fast set up and efficient way you have dealt with getting us up and running.
ASAP Rent A Leading Edge RV Rental Software for RV Unique Needs !
Comments: ASAP Rent Software's focus is to develop and deliver a complete leading-edge RV Rental Software Solution supported by outstanding after-sales service. These continuous efforts are highlighted by ASAP Rent bundled software features to improve the RV rental businesses process and increase customer satisfaction. A complete software application easy to work with for RV unique needs.
We've been putting our trust in ASAP Rent right from the beginning!
Comments: We've been putting are trust in ASAP Rent Team right from the beginning, when I look at where they are today it makes me very happy. I can see their remarkable tenacity and their constant enthusiasm in wanting to continually improve their application to offer a leading edge cloud-based software dedicated to the vehicle rental and dealerships loaner industry.
BEST LOANER CAR SOFTWARE IN THE INDUSTRY
Comments: The ASAP Rent team always has a solution for everything and it is easy to learn and put into practice, it minimises customer waiting time at the counter while affording excellent follow-up in are multiple dealership's fleet of loaner cars. I strongly recommend ASAP Rent, their split billing for insurance purposes is just tremendous and their service is unparralleled
ASAP Rent is well designed and totally adapted for the car rental industry
Comments: At Budget Car Rental puts the bar very high and we do our best to give our customers the most professional and courteous of service year round in order to insure their loyalty and satisfaction. ASAP Rent does the same thing for their customers. Also, we really enjoy working with the ASAP Rent application. It is well designed and totally adapted.
ASAP Rent Great Software Application
Comments: ASAP Rent team expert have been surpassing themselves over the years with a great application integrated with their Web Reservation System. As we are located in Belgium in Western Europe, we gained important benefits in every way with ASAP Rent a Leading Edge Cloud-based Software dedicated to the vehicle rental industry.
ASAP Rent Team is available at any time
Comments: The ASAP Rent team is available at any time to provide us with great support and recommandations. They always make follow-ups in finding new ways to improve our results and to make our job even easier and at the same time constantly improving their application which is ongoing benefits to us.
These folks have awful customer service. Hard to get in touch with. Training was vague and short.
Nothing that I can think of. Maybe easy to log in and set up? User friendly but hard to get in touch with .
Customer service. Telephone skills ...answering service is automated and get out into a loop of some sort. Not happy refused to give my refund. Claimed had lost my wired for 10 days
ASAP Rent Software Response
4 years ago
Wes McCurry is operating a small used car sales and repair in Huntsville. He never worked with the system and not in title to mention anything about it. He called us and request for a personalized presentation and proceed with payment of the initial fee. After 10 days he asked for a reimbursement and was mentioned to him to read his contract it is very clear there is no reimbursement once the cloud software is delivered and did proceed with the initial training session.
ASAP Rent has great and consistent support
Comments: ASAP Rent Software has helped us achieve certain things in our car rental business division that were necessary for us to grow and ultimately become more profitable. Support has been consistent and we look forward to continuing a working relationship with ASAP Rent.
ASAP Rent Response
4 years ago
Thank you Tarek for your review. We are doing our best to maintain a high standard of service and support to our loyal customers.