--- description: Learn more about Simpro price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Simpro Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Electrical Estimating Software](/directory/31535/electrical-estimating/software) > [Simpro](/software/10529/simpro-enterprise) # Simpro Canonical: https://www.capterra.com.au/software/10529/simpro-enterprise Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/10529/simpro-enterprise?page=2) > simPRO is a powerful field management software that helps trade contractors streamline operations to increase profits. \*\*Special : Sign Up in June \& Get 50% Off Implementation > > Verdict: Rated **3.9/5** by 151 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Simpro? Simpro is used by electrical contractors, plumbers, HVAC technicians, security companies, fire protection specialists, and field service trades professionals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 151 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Simpro Software - **Location**: Brisbane, US - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Our pricing is designed to fit your business, tailored to your team size, whether in the office or field, and customized to include the add-ons you need to achieve real results. You can choose monthly or annual billing to align with your budget, so you can focus on delivering profitable projects to grow your business without compromise. Choose from a wide range of Add-Ons and integrations to gain even greater functionality when and where your business needs it. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, Spanish - **Available Countries**: American Samoa, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Dominica and 55 more ## Features - 3D Imaging - Accounting - Alerts/Notifications - Assembly Takeoff - Asset Tracking - Billing & Invoicing - CRM - Calendar Management - Client Tracking - Contact Database - Cost Database - Cost Estimating - Cost Tracking - Customisable Forms - Data Import/Export - Document Management - Document Storage - Drag & Drop - Electronic Payments - Electronic Plans - Electronic Signature - Estimating - Expense Tracking - Facility Scheduling - Financial Management - Forms Creation & Design - Forms Management - Inspection Management - Inventory Control - Inventory Management - Job Management - Maintenance Scheduling - Mobile Access - Mobile Payments - Online Booking - Online Time Clock - Preventive Maintenance - Project Estimating - Project Management - Proposal Generation - Quotes/Estimates - Real-Time Updates - Reminders - Scheduling - Service History - Takeoff - Time Tracking - Work Order Management - Workflow Automation - Workflow Management ... and 67 more features ## Integrations (44 total) - Asana - Certifi - ClockShark - Dropbox Dash for Business - Encircle - EzzyBills - FlatRateNOW - Gmail - Google Calendar - Google Drive - Groundplan - HubSpot CRM - Integration Fox - Lentune - Link4 ... and 29 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electrical Estimating Software](https://www.capterra.com.au/directory/31535/electrical-estimating/software) ## Related Categories - [Field Service Management Software](https://www.capterra.com.au/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.com.au/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.com.au/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.com.au/directory/30673/plumbing/software) - [Contractor Management Software](https://www.capterra.com.au/directory/30853/contractor-management/software) ## Alternatives 1. [Xero](https://www.capterra.com.au/software/169561/xero) — 4.4/5 (3333 reviews) 2. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2081 reviews) 3. [Jobber](https://www.capterra.com.au/software/127994/jobber) — 4.6/5 (1487 reviews) 4. [QuickBooks Enterprise](https://www.capterra.com.au/software/46497/quickbooks-enterprise) — 4.5/5 (20689 reviews) 5. [FreshBooks](https://www.capterra.com.au/software/142390/freshbooks) — 4.5/5 (4529 reviews) ## Reviews ### "Very easy and convenience to use" — 4.0/5 > **Christine** | *28 July 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I started use Simpro since 2021 and crossed three different entities. Very easy and convenience to use. > > **Cons**: The problem is that we could not copy files/jobs from one entity to another entity, only some basic information ----- ### "More than 10 years as a customer—high costs and disappointing support" — 1.0/5 > **Alex** | *6 October 2026* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: We are making progress towards moving away from Simpro. Given our experience, the day we complete that transition will be very satisfying. > > **Cons**: The high ongoing cost and lack of meaningful customer support are our main concerns. At $250 per user licence per month, we expect timely responses and practical assistance when something goes wrong. Instead, requests for help have repeatedly resulted in referrals to external affiliates offering additional paid training, generally requiring a half-day booking. In our experience, direct assistance with form customisation and practical problem-solving has been very limited. Our current formatting issue has remained unresolved for almost three months, despite repeated contact and acknowledgement from Simpro. The lack of follow-through, unanswered requests for a timeframe and continued sales contact have left us with little confidence in the support provided. > > We have used Simpro for more than 10 years and currently pay more than $250 per user licence per month. Unfortunately, our experience with customer support has repeatedly fallen well short of what we expect from a platform at this price. A recent forms and proposal-formatting issue demonstrates our frustration. We first reported it on 15 July 2026, and it was escalated to \[sensitive content hidden\] on 24 July, who acknowledged the problem. We followed up on 2 and 4 September, including an example showing the faults in our forms. On 7 September, we were advised that a fix was awaiting quality assurance approval. We emailed again on 21 September requesting a resolution timeframe. As of 7 October, that email remains unanswered and the issue continues to affect our ability to provide professionally formatted proposals to clients. Meanwhile, we have received two sales calls promoting payment-system add-ons and have been advised of a 15% increase in our monthly subscription fee. This has been particularly frustrating while an acknowledged problem affecting our business remains unresolved. We are now making progress towards moving away from Simpro. After more than a decade, our decision reflects the ongoing gap between the subscription cost and the practical support we receive. ----- ### "Stay well away" — 1.0/5 > **Ben** | *5 August 2026* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: There was honestly nothing I liked about Simpro. The best part of the entire experience was when our binding contract finally ended and we were able to leave. That was the only positive outcome. Based on our experience, I wouldn't recommend Simpro to others. > > **Cons**: What I liked least about Simpro was the complete lack of support and communication. Whenever we needed help, it was difficult to get clear answers or meaningful assistance. The training materials and videos were poor, and the trainers didn't appear to have the practical knowledge needed to answer real-world questions. We found the system clunky, difficult to use, and not what we were led to expect. Based on our experience, I would not recommend Simpro to anyone looking for a reliable business management system. > > My overall experience with Simpro was extremely disappointing. It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. The customer support was poor, and getting meaningful assistance when we needed it was difficult. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. When we asked to end our contract early because the system wasn't meeting our needs, we were simply told that we had to pay out the remainder of the contract. We felt our concerns were dismissed rather than addressed, which made an already frustrating experience even more disappointing. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. We also found ourselves locked into a contract for a system that didn't meet the expectations set during the sales process, which only added to the frustration. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. ----- ### "Monopolistic and extortionate behaviour" — 1.0/5 > **Michael** | *10 February 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: That it was founded in Brisbane and was once local QLD company. Unfortunately the Pro was flexibility of users (adding or subtracting licences to suit the staff fluctuations of business) but they are removing this option with minimum users and lock-in contracts. > > **Cons**: Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity. The alternative option is the threat of a ‘12% (subject to change)’ per annum increase. Extortionate approach. Bought out key competitor AroFlo and now playing this monopolistic card. SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards ----- ### "Good Product but appalling customer service. Huge price increases and no accountability." — 2.0/5 > **Tricia** | *21 September 2026* | Business Supplies & Equipment | Recommendation rating: 0.0/10 > > **Pros**: Simpro is a great business tool for scheduling, managing stock, invoicing but the appalling customer service and exorbitant price increases are making it a no go for small business. . > > **Cons**: Simpro has increased prices outrageously over the past few years. This year 15% alone\!\!\! They have over committed themselves and are now on a money grab trying to force "lightening" on the customers when its performance is poor. They make changes to the back end that cripple emailing out from the system then take 3 days to resolve. Cistomer service is appaling. > > Such a good system but have been waiting 15 years for changes that allegedly were happening and never have happened. Outrageous price increases ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/10529/simpro-enterprise?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/10529/simpro-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data