--- description: Learn more about Vocalcom Hermes360 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vocalcom Hermes360 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Vocalcom Hermes360](/software/1022651/vocalcom-hermes360) # Vocalcom Hermes360 Canonical: https://www.capterra.com.au/software/1022651/vocalcom-hermes360 Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1022651/vocalcom-hermes360?page=2) > Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service. > > Verdict: Rated **4.9/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vocalcom Hermes360? Customer experience and marketing professionals ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 17 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vocalcom - **Location**: Paris, France - **Founded**: 1995 ## Commercial Context - **Pricing Details**: Please contact Vocalcom directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, European Portuguese, French, Portuguese, Spanish - **Available Countries**: Algeria, Angola, Argentina, Australia, Austria, Bahrain, Belgium, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad and 101 more ## Features - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Caller ID - Campaign Management - Chatbot - Computer Telephony Integration - Contact Management - Customizable Templates - Dashboard - Email Management - IVR - Inbound Call Center - Interaction Tracking - Live Chat - Multi-Channel Communication - Outbound Call Center - Predictive Dialer - Quality Management - Queue Management - Reporting & Statistics - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text Analysis - Text to Speech - Voice Mail ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software) - [Telemarketing Software](https://www.capterra.com.au/directory/31034/telemarketing/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Alternatives 1. 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[PhoneBurner](https://www.capterra.com.au/software/134672/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "for me it is the best program to manage telesales" — 5.0/5 > **david** | *3 June 2018* | Recommendation rating: 9.0/10 > > **Pros**: Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. > > **Cons**: I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users > > acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence ----- ### "Simply, effortless technology" — 5.0/5 > **Mims** | *10 July 2015* | Information Technology & Services > > **Pros**: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience > > **Cons**: Looking forward to deploying the new webRTC feature in the next couple of months\! > > dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support. ----- ### "great and easy to use contact center solution" — 4.0/5 > **eric** | *3 May 2013* > > **Pros**: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour \! ) and to use by my team > > **Cons**: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions > > I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation ----- ### "Strong Partnership with Vocalom" — 5.0/5 > **Rob** | *3 June 2015* | Telecommunications > > We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux. ----- ### "User Friendly , Easy to Use , excellent functionality." — 5.0/5 > **Yves** | *24 March 2016* > > Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up\!\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1022651/vocalcom-hermes360?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1022651/vocalcom-hermes360) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data