---
description: Learn more about WaitWell price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WaitWell Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Waitlist Software](/directory/31495/waitlist/software) > [WaitWell](/software/1018455/waitwell)

# WaitWell

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> WaitWell is a scalable, configurable queue \& scheduling solution that streamlines service, boosts efficiency, and enhances service.
> 
> Verdict: Rated **4.9/5** by 84 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses WaitWell?

Enterprise-ready solution for healthcare, government, education, retail, and hospitality-scaling service delivery across complex, high-volume organizations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 84 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: WaitWell

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Usage Based
- **Pricing Details**: Starting at $29/month/location
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, French, German, Spanish, Ukrainian
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more

## Features

- Access Controls/Permissions
- Alerts/Notifications
- Appointment Management
- Automated Scheduling
- Availability Management
- Calendar Management
- Client Database
- Contact Management
- Customer Database
- Customisable Forms
- Digital Signature
- Email Reminders
- Mobile Access
- Online Booking
- Online Payments
- Pre-Registration
- Prioritization
- Public Waitlist
- Queue Management
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reservations Management
- SMS Messaging
- Self Check-In/Check-Out
- Waiting Time Tracking
- Waitlist Status Tracking
- Website Integration
- Wireless Internet Access Control

## Integrations (25 total)

- CharmHealth
- Freshservice
- Google Authenticator
- Google Calendar
- Google Forms
- Google Meet
- Google Sheets
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Service Hub
- Mailchimp
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams

... and 10 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Waitlist Software](https://www.capterra.com.au/directory/31495/waitlist/software)

## Related Categories

- [Waitlist Software](https://www.capterra.com.au/directory/31495/waitlist/software)
- [Visitor Management Systems](https://www.capterra.com.au/directory/10020/visitor-management/software)
- [Appointment Scheduling Software](https://www.capterra.com.au/directory/30757/appointment-scheduling/software)

## Alternatives

1. [Archie](https://www.capterra.com.au/software/1023304/archie) — 4.9/5 (81 reviews)
2. [Vizito](https://www.capterra.com.au/software/147970/vizito) — 4.7/5 (168 reviews)
3. [The Receptionist for iPad](https://www.capterra.com.au/software/133191/the-receptionist-for-ipad) — 4.8/5 (328 reviews)
4. [Swiftlane](https://www.capterra.com.au/software/1021069/swiftlane) — 4.6/5 (88 reviews)
5. [Qminder](https://www.capterra.com.au/software/160462/qminder) — 4.8/5 (93 reviews)

## Reviews

### "WaitWell is an Excellent customer support management and appointment scheduling platform" — 5.0/5

> **Dionne Joy** | *26 December 2025* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow.
- 

-
> 
> **Cons**: WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both.  WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments.
-
> 
> My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend.

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### "Waitwell is a Fantastic Customer Management Solution" — 5.0/5

> **Jonathan** | *26 November 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: The cost is a significant savings from our previous software, the training was fantastic, and the system is easy to use. Our customers find it easy to use as does staff.
> 
> **Cons**: I really can't specifically name a con. We did have a few kinks trying to implement the calendar integration, but that was mostly due to our own IT department. We would like an option for staff to accept/deny the appointments, but it seems like that option is not available.
> 
> We are very happy with Waitwell and don't have any complaints. We use it mostly for managing walk in customers, but it works well for appointments. Staff finds it easy to use and the dashboard is very user friendly.

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### "Great queuing system" — 5.0/5

> **Ramon** | *10 February 2026* | Higher Education | Recommendation rating: 9.0/10
> 
> **Pros**: The transition to WaitWell was seamless, and any issues we experienced were addressed by our account representative in a timely manner. After getting situated and creating the platform and queuing system that met our needs, the system has been successful in managing queues and guest flow. Overall, WaitWell has supported our operations effectively and helped improve organization, efficiency, and the overall experience for both staff and guests.
> 
> **Cons**: One of the main things I liked least about WaitWell was the inconsistency of its queue notification system. At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue. This made it challenging to stay aware of student check-ins and manage appointments efficiently, especially during busy periods. Without reliable notifications, agents often had to manually monitor the system, which reduced productivity and increased the risk of overlooking students who needed assistance. A more dependable and customizable notification feature would greatly improve workflow, response time, and overall service quality for both staff and students.
> 
> Great experience overall. Assistance with technical issues is great, amazing team to support your every need.

-----

### "Reliable, Easy to Use, and Highly Effective" — 5.0/5

> **Jorge** | *29 November 2025* | Airlines/Aviation | Recommendation rating: 10.0/10
> 
> **Pros**: Waitwell has been an invaluable tool for our lounge operation, allowing us to retain passengers during peak periods rather than turning them away. The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations.

From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations.

Overall, I highly recommend Waitwell to any business looking to enhance the customer experience and effectively manage capacity challenges.
> 
> **Cons**: This product has been excellent so far, and I genuinely have no concerns to highlight. It has delivered exactly what we were looking for, and in some cases even exceeded our expectations. Overall, I am extremely satisfied and would confidently recommend it to others.

-----

### "Awesome Que management" — 4.0/5

> **Chance** | *26 November 2025* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell.
> 
> **Cons**: Sometimes there are connectivity issues where people are texting in and it's not placing them in the que.
> 
> We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1018455/waitwell)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/236054/WaitWell/> |
| en-AE | <https://www.capterra.ae/software/1018455/waitwell> |
| en-AU | <https://www.capterra.com.au/software/1018455/waitwell> |
| en-CA | <https://www.capterra.ca/software/1018455/waitwell> |
| en-GB | <https://www.capterra.co.uk/software/1018455/waitwell> |
| en-IE | <https://www.capterra.ie/software/1018455/waitwell> |
| en-IL | <https://www.capterra.co.il/software/1018455/waitwell> |
| en-IN | <https://www.capterra.in/software/1018455/waitwell> |
| en-NZ | <https://www.capterra.co.nz/software/1018455/waitwell> |
| en-SG | <https://www.capterra.com.sg/software/1018455/waitwell> |
| en-ZA | <https://www.capterra.co.za/software/1018455/waitwell> |
| fr | <https://www.capterra.fr/software/1018455/waitwell> |
| fr-BE | <https://fr.capterra.be/software/1018455/waitwell> |
| fr-CA | <https://fr.capterra.ca/software/1018455/waitwell> |
| fr-LU | <https://www.capterra.lu/software/1018455/waitwell> |

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