---
description: Learn more about Playbooks price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Playbooks Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Playbooks](/software/1018019/playbooks)

# Playbooks

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> We help sales people close MORE and BIGGER deals by incorporating Artificial Intelligence into the way they work
> 
> Verdict: Rated **3.5/5** by 35 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Playbooks?

Inside sales teams who sell into B2B. Data-driven sales organizations looking for sales automation, AI, predictive analytics, cadence tools, and rep visibility to sell more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 35 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 3.4/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Aurea
- **Founded**: 2001

## Commercial Context

- **Starting Price**: USD 99.00
- **Pricing Details**: InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, China, India, Mexico, United Kingdom, United States

## Features

- AI/Machine Learning
- Auto-Dialer
- Business Process Automation
- CRM
- Calendar Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Transfer
- Campaign Management
- Communication Management
- Contact Management
- Data Discovery
- Email Management
- Email Marketing
- Engagement Tracking
- Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Modeling & Simulation
- Performance Management
- Performance Metrics
- Predictive Analytics
- Prioritization
- Prospecting Tools
- Reporting/Analytics
- Sales Pipeline Management
- Sales Reports
- Video Support
- Workflow Management

## Integrations (3 total)

- Gmail
- Microsoft Outlook
- Salesforce Sales Cloud

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Lead Management Software](https://www.capterra.com.au/directory/30017/lead-management/software)

## Related Categories

- [Lead Management Software](https://www.capterra.com.au/directory/30017/lead-management/software)
- [Sales Engagement Software](https://www.capterra.com.au/directory/32195/sales-engagement-platform/software)
- [Sales Force Automation Software](https://www.capterra.com.au/directory/12/sales-force-automation/software)
- [Sales Content Management Software](https://www.capterra.com.au/directory/32395/sales-content-management/software)
- [Predictive Lead Scoring Software](https://www.capterra.com.au/directory/32276/predictive-lead-scoring/software)

## Alternatives

1. [Outreach](https://www.capterra.com.au/software/159318/outreach) — 4.4/5 (308 reviews)
2. [Lusha](https://www.capterra.com.au/software/198383/lusha) — 4.0/5 (397 reviews)
3. [Pipedrive](https://www.capterra.com.au/software/132666/pipedrive) — 4.5/5 (3042 reviews)
4. [Vanillasoft](https://www.capterra.com.au/software/27609/vanillasoft) — 4.6/5 (233 reviews)
5. [Wingmate](https://www.capterra.com.au/software/194762/wingmate) — 4.6/5 (100 reviews)

## Reviews

### "great for sales" — 5.0/5

> **Sage** | *1 December 2018* | Medical Devices | Recommendation rating: 9.0/10
> 
> **Pros**: We use this for selling medical devices and it is so handy when you might not have caught something when on the phone call. It also makes it super easy to play calls back and listen for QA.
> 
> **Cons**: The lag time it takes for the call's to appear, although I don't think that is the company's fault.

-----

### "InsideSales.com Review" — 4.0/5

> **Verified Reviewer** | *1 June 2019* | E-Learning | Recommendation rating: 9.0/10
> 
> **Pros**: - Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view
> 
> **Cons**: - Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard
> 
> Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.

-----

### "Good if it works, terrible if it doesn't" — 3.0/5

> **Mihai** | *3 July 2019* | Marketing & Advertising | Recommendation rating: 1.0/10
> 
> **Pros**: I liked that it was easy to use and train users.
> 
> **Cons**: Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.
> 
> One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally,  a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.

-----

### "Best Platform Ever" — 5.0/5

> **Verified Reviewer** | *12 April 2022* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: I like most that it auto dials either local or my number. It helps me be productive during the day telling me when I should make the next call or send the next email. It syncs up with salesforce so no need to enter my notes twice. It also makes the next followup call for me\!
> 
> **Cons**: It is technology so sometimes it does go down, but they do have the support to bring it back up fast\!
> 
> I don't know what I would do without playbooks. This product is crucial for a sales organization. If you are not using it you are doing yourself a disservice.

-----

### "Super fantastico pipeline management tool" — 5.0/5

> **Verified Reviewer** | *6 December 2018* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: InsideSales.com is one of my favorite tools to use to manage our sales pipeline with all the features you need to manage, track, follow up, and contact leads. Plus they have a gamification feature for sales teams\!
> 
> **Cons**: While InsideSales.com is a fantastic tool, it requires integration with a well known CRM which is costly and frustrating to be honest with all the other fantastic, but smaller CRM companies available.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1018019/playbooks)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/235575/Playbooks/> |
| en-AE | <https://www.capterra.ae/software/1018019/playbooks> |
| en-AU | <https://www.capterra.com.au/software/1018019/playbooks> |
| en-CA | <https://www.capterra.ca/software/1018019/playbooks> |
| en-GB | <https://www.capterra.co.uk/software/1018019/playbooks> |
| en-IE | <https://www.capterra.ie/software/1018019/playbooks> |
| en-IL | <https://www.capterra.co.il/software/1018019/playbooks> |
| en-IN | <https://www.capterra.in/software/1018019/playbooks> |
| en-NZ | <https://www.capterra.co.nz/software/1018019/playbooks> |
| en-SG | <https://www.capterra.com.sg/software/1018019/playbooks> |
| en-ZA | <https://www.capterra.co.za/software/1018019/playbooks> |

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