---
description: Learn more about ShiftCare price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ShiftCare Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Home Health Care Software](/directory/10036/home-health-care/software) > [ShiftCare](/software/1016141/shiftcare)

# ShiftCare

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> ShiftCare is an intuitive NDIS management software that simplifies rostering, invoicing, and client care, cutting admin time by up to 90% and boosting provider efficiency.
> 
> Verdict: Rated **4.6/5** by 145 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ShiftCare?

ShiftCare serves NDIS disability \& aged care providers and support workers across Australia. We help teams manage client care, streamline operations, and reduce admin, making it easier to deliver quality support while growing your business.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 145 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ShiftCare

## Commercial Context

- **Starting Price**: USD 8.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Alerts/Notifications
- Appointment Management
- Assessment Management
- Automated Scheduling
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Care Plan Management
- Case Management
- Charting
- Claims Management
- Client Database
- Client Management
- Communication Management
- Compliance Management
- Contact Management
- Customisable Forms
- Document Management
- Employee Management
- Faculty/Staff Management
- HIPAA Compliant
- Incident Management
- Lead Management
- Medical Billing
- Medical History Records
- Medication History
- Messaging/Shift Dispatching
- Mobile Access
- Online Scheduling
- Overtime Calculation
- Patient Communications
- Patient Management
- Patient Records Management
- Payroll Management
- Point of Care System
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Scheduling
- Self Service Portal
- Shift Scheduling
- Shift Swapping
- Skills Tracking
- Staff Management
- Third-Party Integrations
- Vacation/Leave Tracking

... and 2 more features

## Integrations (11 total)

- ADP GlobalView Payroll
- Employment Hero
- Google Calendar
- HubSpot CRM
- MYOB Business
- PARADIGM
- Paychex Flex
- QuickBooks Online
- QuickBooks Payroll
- Viventium Software
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Home Health Care Software](https://www.capterra.com.au/directory/10036/home-health-care/software)

## Related Categories

- [Home Health Care Software](https://www.capterra.com.au/directory/10036/home-health-care/software)
- [Home Care Software](https://www.capterra.com.au/directory/30812/home-care/software)
- [Healthcare CRM Software](https://www.capterra.com.au/directory/30976/healthcare-crm/software)
- [Patient Case Management Software](https://www.capterra.com.au/directory/30590/patient-case-management/software)
- [Medical Booking Software](https://www.capterra.com.au/directory/30027/medical-scheduling/software)

## Alternatives

1. [Google Calendar](https://www.capterra.com.au/software/213340/google-calendar) — 4.8/5 (4190 reviews)
2. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5298 reviews)
3. [Calendly](https://www.capterra.com.au/software/148036/calendly) — 4.7/5 (4120 reviews)
4. [splose](https://www.capterra.com.au/software/1023072/splose) — 4.6/5 (28 reviews)
5. [StoriiCare](https://www.capterra.com.au/software/163319/storiicare) — 4.8/5 (49 reviews)

## Reviews

### "Best move we made as a business\!" — 5.0/5

> **Kylie** | *29 April 2025* | Individual & Family Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use. The program is built in a way that anyone can navigate.  The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication.
> 
> **Cons**: Could do with more data availability and a few tweaks to make the workflow faster
> 
> Wonderful\!  Answers are prompt whenever there is a question or issue.  If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts

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### "Good but could be better" — 3.0/5

> **Julia** | *29 April 2025* | Individual & Family Services | Recommendation rating: 5.0/10
> 
> **Pros**: Mostly easy to roster and capture client info. It's reasonably intuitive.
> 
> **Cons**: I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF.
> 
> Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work.

-----

### "ShiftCare Review" — 5.0/5

> **Scott** | *18 May 2025* | Individual & Family Services | Recommendation rating: 10.0/10
> 
> **Pros**: ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond.
> 
> **Cons**: There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful.
> 
> The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive.

-----

### "Shift Care review." — 3.0/5

> **Gerry** | *1 May 2025* | Nonprofit Organization Management | Recommendation rating: 5.0/10
> 
> **Pros**: Sending SMS through it.
Self explanatory system.
> 
> **Cons**: Character limit on SMS
No pop-up option for important information when clicking into a client profile.
Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans.
Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems.
> 
> Yeah, it's an ok system. 
Could be more straight forward - have to click too many buttons to do something which is annoying.

-----

### "Office Manager/Compliance" — 3.0/5

> **Kim** | *28 April 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use instruction videos
constant updates and real time notifications of updates
> 
> **Cons**: unable to put in plan dates in main page where the NDIS number goes
unable to fully colour code the scheduler
> 
> Mostly I find ShiftCare a great tool to use 
New updates are really good

-----

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1016141/shiftcare)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/233684/ShiftCare/> |
| en-AE | <https://www.capterra.ae/software/1016141/shiftcare> |
| en-AU | <https://www.capterra.com.au/software/1016141/shiftcare> |
| en-CA | <https://www.capterra.ca/software/1016141/shiftcare> |
| en-GB | <https://www.capterra.co.uk/software/1016141/shiftcare> |
| en-IE | <https://www.capterra.ie/software/1016141/shiftcare> |
| en-IL | <https://www.capterra.co.il/software/1016141/shiftcare> |
| en-IN | <https://www.capterra.in/software/1016141/shiftcare> |
| en-NZ | <https://www.capterra.co.nz/software/1016141/shiftcare> |
| en-SG | <https://www.capterra.com.sg/software/1016141/shiftcare> |
| en-ZA | <https://www.capterra.co.za/software/1016141/shiftcare> |
| fr | <https://www.capterra.fr/software/1016141/shiftcare> |
| fr-BE | <https://fr.capterra.be/software/1016141/shiftcare> |
| fr-CA | <https://fr.capterra.ca/software/1016141/shiftcare> |
| fr-LU | <https://www.capterra.lu/software/1016141/shiftcare> |

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