Call Center Workforce Management Software

This information was sourced from verified user reviews of Dynamics 365

5

3,007

4

Ease of Use 4.1
Customer Service 4.2
Value for Money 4.1

Verified reviewers

+

"Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20..." Read the full review

Mark

Head of Digital in UK

This information was sourced from Dynamics 365

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Dynamics 365

Pros:

I use this software and it’s so easy to use like Microsoft Word, Excel. Another advantage of Dynamics 365 is its flexibility and integration capability. Read more

Cons:

Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app. Read more

This information was sourced from Dynamics 365

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Countries available

Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish and 13 others

Bitrix24

4.2 (930)

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This information was sourced from verified user reviews of Bitrix24

Ease of Use 4.0
Customer Service 4.0
Value for Money 4.2

Verified reviewers

+

"Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to..." Read the full review

Paulo

Finance in Brazil

This information was sourced from Bitrix24

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Bitrix24

Pros:

The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans. Read more

Cons:

Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Read more

This information was sourced from Bitrix24

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish , Thai, Traditional Chinese, Turkish, Vietnamese and 4 others

Salesforce Service Cloud

4.4 (777)

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This information was sourced from verified user reviews of Salesforce Service Cloud

Ease of Use 4.1
Customer Service 4.2
Value for Money 4.1

Verified reviewers

+

"Compared to our previous ticketing system, we now have more intuitive case routing based on..." Read the full review

Laura

Human Resources Generalist in US

This information was sourced from Salesforce Service Cloud

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Salesforce Service Cloud

Pros:

Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases. Read more

Cons:

Sometimes is a little bit confusing on the new front end. Read more

This information was sourced from Salesforce Service Cloud

Who Uses Salesforce Service Cloud?

Businesses in need of service-as-a-software solution for the Communications industry.

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany , India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam and 23 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish , Swedish, Thai, Traditional Chinese and 3 others

Talkdesk

4.5 (727)

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This information was sourced from verified user reviews of Talkdesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

+

"TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk..." Read the full review

Cortney

Billing Specialist in US

This information was sourced from Talkdesk

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Talkdesk

Pros:

Simple to use and their support team is amazing. Read more

Cons:

Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time. Read more

This information was sourced from Talkdesk

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven...

Countries available

Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands , New Zealand, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

CXone Mpower

4.2 (583)

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This information was sourced from verified user reviews of CXone Mpower

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.0

Verified reviewers

+

"implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of..." Read the full review

Tomáš

Social Media Specialist in Czechia

This information was sourced from CXone Mpower

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of CXone Mpower

Pros:

It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations. Read more

Cons:

Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts. Read more

This information was sourced from CXone Mpower

Who Uses CXone Mpower?

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Countries available

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium , Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turks & Caicos Islands, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam and 99 others

Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German , Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese and 13 others

Gong.io

4.8 (545)

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This information was sourced from verified user reviews of Gong.io

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

+

"I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there,..." Read the full review

Nick

Sr. Customer Success Manager in US

This information was sourced from Gong.io

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Gong.io

Pros:

Integration with Salesforce functionality / capture of follow up, integration of email notification triggering account follow up and updates. Ability to accurately assess call impact. Read more

Cons:

Transcription could be more accurate - currently not sufficient as a stand alone piece of information - requires interpretation and reference to audio. Read more

This information was sourced from Gong.io

Who Uses Gong.io?

The entire revenue team of sales leaders, frontline sales managers, sales enablement, account executives.

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia , Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Malaysia, Maldives, Malta, Martinique, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Yemen, Åland Islands and 143 others

Languages

English

Five9

4.2 (470)

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This information was sourced from verified user reviews of Five9

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.0

Verified reviewers

+

"Easy to use and with a great reporting system to keep track of KPIs and time management, and best..." Read the full review

cid

Sales Manager in Honduras

This information was sourced from Five9

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Five9

Pros:

The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough. Read more

Cons:

There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol). Read more

This information was sourced from Five9

Who Uses Five9?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from...

Countries available

Brazil, United Kingdom, United States

Languages

English, French, German, Polish, Portuguese, Spanish

Kixie PowerCall

4.7 (279)

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This information was sourced from verified user reviews of Kixie PowerCall

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

+

"In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration..." Read the full review

Aman

Researcher in India

This information was sourced from Kixie PowerCall

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Kixie PowerCall

Pros:

The ease for calling people consistently with simple navigation on the caller page. Read more

Cons:

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling. Read more

This information was sourced from Kixie PowerCall

Who Uses Kixie PowerCall?

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

English

Calabrio ONE

4.5 (264)

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This information was sourced from verified user reviews of Calabrio ONE

Ease of Use 4.6
Customer Service 4.5
Value for Money 4.4

Verified reviewers

+

"The ability to review and collect data, in real time and on recording giving us the possibility to..." Read the full review

Alexander

Telesales Supervisor in Mexico

This information was sourced from Calabrio ONE

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Calabrio ONE

Pros:

Ease of use when it comes to recordings and scheduling. Read more

Cons:

Hard to open in the app, not so specific instructions. Read more

This information was sourced from Calabrio ONE

Who Uses Calabrio ONE?

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and...

Countries available

Canada, United Kingdom, United States

Languages

English

Aspect Workforce

4.2 (257)

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This information was sourced from verified user reviews of Aspect Workforce

Ease of Use 3.9
Customer Service 3.9
Value for Money 3.8

Verified reviewers

+

"It's automating and simplifying our daily/weekly/monthly processes. It allows everyone in our..." Read the full review

Collin

Sr WFM Analyst - HR Service Center in US

This information was sourced from Aspect Workforce

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Aspect Workforce

Pros:

The U/I feedback received from the Advisor population has been pretty good; some challenges with regards to swaps but overall solid program. Read more

Cons:

If it get's a problem and we cannot use it which is not very often. Read more

This information was sourced from Aspect Workforce

Who Uses Aspect Workforce?

Contact centers with 200+ agents that want to easily manage their workforce across locations, channels and skills.

Countries available

Afghanistan, Algeria, American Samoa, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh , Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Guam, Guinea, Guinea-Bissau, Guyana, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Réunion, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, St Helena, Sudan, Suriname, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe and 138 others

Languages

Chinese, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese

Genesys Cloud CX

4.4 (241)

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This information was sourced from verified user reviews of Genesys Cloud CX

Ease of Use 4.4
Customer Service 4.0
Value for Money 4.1

Verified reviewers

+

"I'd say it was overall an 8 out of 10. It's important to have call recordings but the use of it was..." Read the full review

Lizandro

Sales Development Specialist in Mexico

This information was sourced from Genesys Cloud CX

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Genesys Cloud CX

Pros:

It provides an all-in-one solution and allows us to connect and communicate with clients and co-workers efficiently anywhere. Genesys Cloud is very dependable and the learning curve is a breeze. Read more

Cons:

Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs. Read more

This information was sourced from Genesys Cloud CX

Who Uses Genesys Cloud CX?

Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.

Countries available

Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica , Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana, Germany, Guyana, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Macao SAR China, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, St. Kitts & Nevis, Suriname, Sweden, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam and 46 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish , Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish and 6 others

RingCentral Contact Center

4.3 (220)

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This information was sourced from verified user reviews of RingCentral Contact Center

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.1

Verified reviewers

+

"I like how it is easy to use for communicating with our client" Read the full review

Charity Mae

Senior Agent in Philippines

This information was sourced from RingCentral Contact Center

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of RingCentral Contact Center

Pros:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch. Read more

Cons:

Sometimes there is a small delay if you are working remotely. Read more

This information was sourced from RingCentral Contact Center

Who Uses RingCentral Contact Center?

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful...

Countries available

Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom , United States and 1 others

Languages

Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese

Nextiva Contact Center

4.5 (112)

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This information was sourced from verified user reviews of Nextiva Contact Center

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.4

Verified reviewers

+

"These two years using nextiva have been really helpful and definetely this virtual tool has..." Read the full review

Paulo

Project Manager in Peru

This information was sourced from Nextiva Contact Center

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Nextiva Contact Center

Pros:

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone. Read more

Cons:

There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens. Read more

This information was sourced from Nextiva Contact Center

Who Uses Nextiva Contact Center?

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee...

Countries available

United States

Languages

English

Playvox

4.8 (109)

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This information was sourced from verified user reviews of Playvox

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.7

Verified reviewers

+

"I'm totally satisfied with the service." Read the full review

Mohamed

Customer service representative in Egypt

This information was sourced from Playvox

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Playvox

Pros:

The impactful area is: Quality -> already seeing progress in the quality KPIs of team. Read more

Cons:

The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts. Read more

This information was sourced from Playvox

Who Uses Playvox?

Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching,...

Countries available

Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Mexico, Portugal , South Africa, Spain, United Kingdom, United States and 4 others

Languages

English

Insightful

4.7 (96)

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This information was sourced from verified user reviews of Insightful

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.7

Verified reviewers

+

"Very good. It lacks a few features but they price they advertise is the price you pay. No hidden..." Read the full review

Kimberly

Business Owner in US

This information was sourced from Insightful

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Insightful

Pros:

I use daily online tracking, timesheet and activities. The software is easy to use with friendly interface. Read more

Cons:

It is disheartening when the app fails to accurately capture and record work activities, leading to incorrect data and potentially affecting productivity analysis. Read more

This information was sourced from Insightful

Who Uses Insightful?

Insightful isn’t an employee monitoring software—it’s a complete workforce analytics platform that helps businesses drive productivity and optimize...

Countries available

Australia, Brazil, Canada, China, Colombia, Germany, India, Japan, Mexico, Türkiye , United Arab Emirates, United Kingdom, United States and 3 others

Languages

English

Sprinklr

4.2 (85)

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This information was sourced from verified user reviews of Sprinklr

Ease of Use 3.8
Customer Service 4.0
Value for Money 3.9

Verified reviewers

+

"My brand has grown exponentially! I'd be selfish not to appreciate Sprinklr." Read the full review

Rono

Web Developer in Kenya

This information was sourced from Sprinklr

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Sprinklr

Pros:

Easy to integrate all the social media platform in one application and pull out data through out. Read more

Cons:

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Read more

This information was sourced from Sprinklr

Who Uses Sprinklr?

Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website,...

Countries available

Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, India, Italy , Jersey, Luxembourg, Monaco, Netherlands, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States and 15 others

Languages

English, French, German, Portuguese, Spanish

ZIWO

4.7 (85)

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This information was sourced from verified user reviews of ZIWO

Ease of Use 4.6
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"The user-friendly interface and the easy way of using it" Read the full review

Ibrahim

Customer Service Agent in UK

This information was sourced from ZIWO

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of ZIWO

Pros:

Fast creation of the account. More users we have, users are given a discounted rate. Read more

Cons:

I don't like that it does not run in the background. It logs you off if screen goes off. Read more

This information was sourced from ZIWO

Who Uses ZIWO?

The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.

Countries available

Bahrain, Egypt, Iraq, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates

Languages

Arabic, English, French

Assembled

4.7 (62)

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This information was sourced from verified user reviews of Assembled

Ease of Use 4.6
Customer Service 4.9
Value for Money 4.7

Verified reviewers

+

"Assembled evaluates historical data of the number of contacts to make work volume predictions. This..." Read the full review

Irina

Customer Support Manager in Ukraine

This information was sourced from Assembled

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Assembled

Pros:

We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat. Read more

Cons:

It's very usable and fast. I couldn't find anything at fault with this app. Read more

This information was sourced from Assembled

Who Uses Assembled?

Assembled is built for rapidly scaling global support teams. Our customers include Stripe, Autodesk, Brooks Running, Hubspot, Robinhood, and...

Countries available

Canada, United Kingdom, United States

Languages

English

Modjo

4.7 (60)

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This information was sourced from verified user reviews of Modjo

Ease of Use 4.7
Customer Service 4.9
Value for Money 4.4

Verified reviewers

+

"Modjo really helps to grow team performance in terms of quantity and quality. It improves sales-driv..." Read the full review

Anonymous reviewer

This information was sourced from Modjo

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from Modjo

Who Uses Modjo?

Modjo is useful for all companies with business teams such as SDR, BDR, AE, CSM or AM.

Countries available

Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil , Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Guyana, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Suriname, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, United States, Uruguay, Vatican City, Venezuela, Åland Islands and 66 others

Languages

Danish, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian , Spanish, Swedish and 2 others

TCN

4.5 (55)

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This information was sourced from verified user reviews of TCN

Ease of Use 4.2
Customer Service 4.7
Value for Money 4.5

Verified reviewers

"The ability to work with us and create an IVR payment system with our software and tweak performance..." Read the full review

Matt

Chief Operations Officer and Compliance Officer in US

This information was sourced from TCN

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of TCN

Pros:

The support staff at TCN is amazing and are always available to assist with any problems or issues. Read more

Cons:

Calls coming through to patients as SPAM call. Read more

This information was sourced from TCN

Who Uses TCN?

Contact centers, BPOs, accounts receivable, collection agencies, education, healthcare, utilities, automotive, political, newspaper, customer...

Countries available

Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia , Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, United States, Vatican City, Åland Islands and 48 others

Languages

English, Spanish

Sharpen

4.4 (48)

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This information was sourced from verified user reviews of Sharpen

Ease of Use 4.3
Customer Service 4.5
Value for Money 4.8

Verified reviewers

+

"Very satisfying overall they have corrected issues as they came. They bring Solutions to issues you..." Read the full review

Curtis

IT MANAGER in US

This information was sourced from Sharpen

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Sharpen

Pros:

In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Read more

Cons:

Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly. Read more

This information was sourced from Sharpen

Who Uses Sharpen?

Sharpens client base ranges from small companies (with at least 20 users) to large enterprises. The flexible platform works with companies of any...

Countries available

Australia, Canada, Germany, Mexico, United Kingdom, United States

Languages

English

Call Center Studio

4.5 (48)

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This information was sourced from verified user reviews of Call Center Studio

Ease of Use 4.7
Customer Service 4.8
Value for Money 4.7

Verified reviewers

+

"Overall experience with CCS has been remarkable. I love working with the entire team and will make..." Read the full review

Louis

Vice President in Philippines

This information was sourced from Call Center Studio

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Call Center Studio

Pros:

Software has a user friendly interface. Learning how to administrate all the features is very easy. Read more

Cons:

Connections problems may be the only thing that make my interaction lower. Read more

This information was sourced from Call Center Studio

Who Uses Call Center Studio?

Call Center Studio is perfect for businesses that are seeking effortless scalability and improved efficiency while enhancing CX and AX levels across...

Countries available

Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic , Ecuador, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama, Peru, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States and 20 others

Languages

English

8x8 Contact Center

4.2 (45)

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This information was sourced from verified user reviews of 8x8 Contact Center

Ease of Use 4.4
Customer Service 3.9
Value for Money 4.2

Verified reviewers

"I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need..." Read the full review

Annie

Marketing Manager in US

This information was sourced from 8x8 Contact Center

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of 8x8 Contact Center

Pros:

It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps. Read more

Cons:

What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible. Read more

This information was sourced from 8x8 Contact Center

Who Uses 8x8 Contact Center?

Mid Market and Enterprise Companies who require call center technology.

Countries available

Australia, United Kingdom, United States

Languages

English

Monster VoIP

4.7 (44)

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This information was sourced from verified user reviews of Monster VoIP

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.8

Verified reviewers

"MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues..." Read the full review

Brian M.

CPA / Partner in US

This information was sourced from Monster VoIP

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of Monster VoIP

Pros:

The Salesforce integration makes things more efficient for me with the clic2call and call logging. Read more

Cons:

It can be slow opening and loading. Sometimes this will cause me to click another number on accident. Read more

This information was sourced from Monster VoIP

Who Uses Monster VoIP?

It caters to small businesses, enterprises, contact centers, and call centers seeking an all-in-one business phone system and collaboration solution.

Countries available

United States

Languages

English

MaxContact

4.7 (32)

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This information was sourced from verified user reviews of MaxContact

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.7

Verified reviewers

"Easy to use, whole host of reporting to improve productivity" Read the full review

Sam

Director in UK

This information was sourced from MaxContact

Labor Forecasting
Performance Metrics
For Call Centers
Employee Scheduling
Intraday Management

This information was sourced from verified user reviews of MaxContact

Pros:

Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns. Read more

Cons:

Clunky and difficult to use more complex features. Read more

This information was sourced from MaxContact

Who Uses MaxContact?

MaxContact is a cloud contact centre software provider used by sales, customer service, support and debt collection teams in organisations large &...

Countries available

South Africa, United Kingdom

Languages

English

Call Center Workforce Management Software

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