---
description: Discover and compare Knowledge Base Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge Base Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software for Mac](https://www.capterra.com.au/directory/32454/knowledge-base/software)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, or departments. Common features in Knowledge Base Management systems include collaboration tools, workflow management, and document storage. 

Find the best knowledge base platform for your organisation in Australia.

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## Products

1. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
2. [Document360](https://www.capterra.com.au/software/177031/document360) — 4.7/5 (290 reviews) — Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge.
3. [livepro](https://www.capterra.com.au/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
4. [Aha\!](https://www.capterra.com.au/software/144020/aha) — 4.7/5 (561 reviews) — Aha\! Knowledge is the AI-powered product information hub — share all of your documents in a central place.
5. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
6. [monday.com](https://www.capterra.com.au/software/147657/monday-com) — 4.6/5 (5726 reviews) — Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
7. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5058 reviews) — Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.
8. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3663 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
9. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
10. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
11. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
12. [Salesforce Service Cloud](https://www.capterra.com.au/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
13. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
14. [Apptivo](https://www.capterra.com.au/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
15. [SolarWinds Service Desk](https://www.capterra.com.au/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.
16. [Agile CRM](https://www.capterra.com.au/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
17. [SysAid](https://www.capterra.com.au/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
18. [Maximizer CRM](https://www.capterra.com.au/software/154610/maximizer-crm) — 4.1/5 (366 reviews) — Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face.
19. [Clari Copilot](https://www.capterra.com.au/software/194117/wingman) — 4.7/5 (313 reviews) — Clari Copilot, a conversation intelligence tool, helps sales teams with pipeline visibility, actionable insights, \& real-time coaching.
20. [Yonyx](https://www.capterra.com.au/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx outperforms knowledge bases with interactive decision trees, personalized pathways, faster resolution and analytics.
21. [SAP Customer Experience](https://www.capterra.com.au/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
22. [KnowledgeOwl](https://www.capterra.com.au/software/132902/knowledgeowl) — 4.8/5 (236 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
23. [Veloxy](https://www.capterra.com.au/software/148024/veloxy) — 4.8/5 (216 reviews) — Improve Salesforce engagement and keep focus on what drives the pipeline while an AI based Virtual Assistant takes care of everything.
24. [Seismic](https://www.capterra.com.au/software/140225/seismic) — 4.6/5 (215 reviews) — Cloud-based sales enablement platform with content management, learning, coaching, and engagement tools to help teams boost revenue.
25. [Issuetrak](https://www.capterra.com.au/software/16499/issuetrak) — 4.6/5 (205 reviews) — Empower your team and keep customers happy with easy-to-use knowledge base tools. Backed by industry-leading, US-based 24/7 support.

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## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.com.au/directory/32623/it-ticketing-systems-software/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32454/knowledge-base/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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Then easily navigate your knowledge database with custom statuses, hashtags, and filters to find exactly what you need in seconds.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.capterra.com.au/software/147657/monday-com","@type":"ListItem"},{"name":"Connecteam","position":7,"description":"Centralize your company’s knowledge in Connecteam’s tailor-made knowledge center of policy and procedural expectations for all employees. Grant reserved access to your selected groups of employees and know when each employee has learned and understood the material. Then put them to the test with customizable quizzes. Keep your library organized, secure, and accessible with easy-to-manage folders and subfolders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.capterra.com.au/software/153140/connecteam","@type":"ListItem"},{"name":"Confluence","position":8,"description":"Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. 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Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.au/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.au/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":13,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.au/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":14,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.com.au/software/1011835/apptivo","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":15,"description":"SolarWinds Service Desk transforms institutional knowledge into a powerful self-service engine. Leverage SolarWinds AI—purposefully designed to turn resolved tickets into articles—to keep your library current with minimal effort. Suggested solutions as users search issues or create tickets empowers employees to solve their own issues, which can reduce cost per ticket by up to 15%. With a consumer-grade portal and customizable, dynamic forms, you can gather all the context agents need and free them for high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":16,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.com.au/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":17,"description":"SysAid delivers a robust Knowledge Base platform, enhanced by Agentic AI, that automates the organization and dissemination of critical information. Our AI Agents proactively suggest relevant articles, identify knowledge gaps, and streamline content creation, ensuring your teams and users always find the answers they need quickly. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.au/software/107225/sysaid","@type":"ListItem"},{"name":"Maximizer CRM","position":18,"description":"Maximizer is a CRM solution specifically designed for sales teams. With Maximizer's analytics and insights, teams can effortlessly monitor & achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/62f02345-3554-401c-8a79-90f2dc8edac2.png","url":"https://www.capterra.com.au/software/154610/maximizer-crm","@type":"ListItem"},{"name":"Clari Copilot","position":19,"description":"Clari Copilot turns your revenue team into serial closers by helping them win every revenue-critical moment. \n\nWith Clari Copilot’s conversation intelligence platform, reps and managers have everything they need to compete fiercely, spot revenue leak, and close deals faster. \n\nWith Clari and Clari Copilot coming together, you have everything you need to run revenue on one platform. With Clari Copilot, your conversation data lives right where your sales team works, in Clari.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a872ee6c-cc3c-45a5-a472-fdad869f51d5.png","url":"https://www.capterra.com.au/software/194117/wingman","@type":"ListItem"},{"name":"Yonyx","position":20,"description":"Yonyx offers a superior solution compared to traditional knowledge bases by providing interactive decision trees that guide users through complex processes in a step by step manner. Unlike static knowledge bases, which present information in a linear format, Yonyx allows users a way to navigate personalized pathways based on their specific needs and situations. This interactivity ensures that users receive relevant, tailored guidance, leading to faster problem resolution.\n\nAdditionally, Yonyx supports multimedia elements, such as images, videos, and forms, which enhance user understanding and engagement. In contrast, traditional knowledge bases often rely on text-heavy articles that can be difficult to navigate.\n\nYonyx also captures analytics on user interactions, enabling continuous improvement of support content based on customer interaction data. This helps identify common issues and enhance the decision trees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.com.au/software/130406/agi-self-service","@type":"ListItem"},{"name":"SAP Customer Experience","position":21,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.com.au/software/77372/sap-crm","@type":"ListItem"},{"name":"KnowledgeOwl","position":22,"description":"KnowledgeOwl is a powerful knowledge base platform designed to create exceptional self-service experiences. With AI-forward, customer-first development, we build comprehensive knowledge base software that empowers you to provide instant answers to users while reducing support workload—perfect for both customer-facing help centers and internal knowledge sharing.\n\nKey benefits:\n\n- Intuitive content creation with easy-to-use editing tools\n- Advanced search functionality helps users find answers fast\n- Customizable design to match your brand and user experience\n- Analytics and insights track article performance and user behavior\n\nIdeal for creating help centers, product documentation, troubleshooting guides, and training resources. Whether you're building a public help center to deflect support requests, an internal knowledge repository for team collaboration, or both, KnowledgeOwl delivers the features and flexibility you need to succeed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.com.au/software/132902/knowledgeowl","@type":"ListItem"},{"name":"Veloxy","position":23,"description":"Using AI, Veloxy gets sales teams to engage in Salesforce, log activities and update their pipeline on the go. Sales management get better forecasts and visibility into what (calls, emails, activities, etc) drive sales.\nConnect your Salesforce and Outlook/Office365 or GMail with Veloxy and track emails (single or bulk), activities, leads and contacts, all in one place.\nFocus on productive sales activities, while an AI based Virtual Assistant takes care of everything behind the scene.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/541507c8-0e72-4914-9913-d828c58307e9.png","url":"https://www.capterra.com.au/software/148024/veloxy","@type":"ListItem"},{"name":"Seismic","position":24,"description":"Seismic is a sales enablement platform that enables teams to drive revenue growth. The Seismic enablement cloud offers tools to optimize go-to-market efficiency, buyer experience, and more. The Sales content management module allows teams to control content and share personalized assets. The learning and coaching feature helps onboard and upskill teams. Buyer engagement delivers relevant content across digital channels, fostering deeper customer relationships.\n\nContent automation simplifies marketing material production and personalization. The strategy and planning tools enable teams to plan, execute, and measure their efforts. Enablement intelligence uses data to replicate successful behaviors and content.\n\nSeismic integrates with multiple business applications, unifying an organization's enablement tech stack. The platform equips teams with the skills, content, tools, and insights needed to engage customers and grow revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/557fcaa7-ff7a-4fde-9e94-ace8b4f4595e.jpeg","url":"https://www.capterra.com.au/software/140225/seismic","@type":"ListItem"},{"name":"Issuetrak","position":25,"description":"Watch the efficiency of your problem-solving team skyrocket when you leverage our easy-to-use knowledge base software. With lots of convenient features designed to improve customer service outcomes, you can effectively organize articles, implement privacy controls, and create articles from new issues.\nIssuetrak maximizes the strength of your agents (and your budget) with automation software designed to enhance daily productivity. Relieve the burden of workflow management, task assignments, reporting, and more. You'll also gain better visibility and empower your team with the support they need to keep customers happy.\nSee why major brands like Cintas and Pfizer are already utilizing the power of Issuetrak. Request a free trial or demo today. Cloud and on-premises hosting are also available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.au/software/16499/issuetrak","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/32454/knowledge-base/deployment-options/mac/software#itemlist","numberOfItems":25}
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