---
description: See the list of the best Chatbot Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatbot Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software)

# Chatbot Software

Canonical: https://www.capterra.com.au/directory/32448/chatbot/software

Page: 1 / 22\
Next: [Next page](https://www.capterra.com.au/directory/32448/chatbot/software?page=2)

> Chatbot software provides automated responses to queries from customers, leads, or other users.

-----

## Products

1. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
2. [Social Intents](https://www.capterra.com.au/software/211547/social-intents) — 4.7/5 (10 reviews) — Engage website visitors instantly through seamless AI chatbot and live chat integrations with Microsoft Teams, Slack, Google Chat.
3. [ChatBot](https://www.capterra.com.au/software/166420/chatbot) — 4.6/5 (66 reviews) — ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.
4. [CoSupport AI](https://www.capterra.com.au/software/1061059/cosupport-ai) — 5.0/5 (10 reviews) — AI support agents that don’t hallucinate, live in 10 mins
5. [Pipedrive](https://www.capterra.com.au/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads.
6. [Writesonic](https://www.capterra.com.au/software/219972/writesonic) — 4.8/5 (2102 reviews) — Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and publish anywhere.
7. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.
8. [Appy Pie](https://www.capterra.com.au/software/140928/appy-pie) — 4.6/5 (1389 reviews) — Appy Pie is an AI App and Website Builder with prompt-based creation plus visual and selection-based editing for easy customization.
9. [Intercom](https://www.capterra.com.au/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
10. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (702 reviews) — Birdeye is a Reputation \& Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, \& grow sales.
11. [Weave](https://www.capterra.com.au/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
12. [Lime Connect](https://www.capterra.com.au/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
13. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI
14. [ExecVision](https://www.capterra.com.au/software/165609/execvision-for-sales) — 4.3/5 (348 reviews) — ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance.
15. [Smartsupp](https://www.capterra.com.au/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Automate customer care processes, increase sales, and boost your conversion rates with our chatbot and AI shopping assistant.
16. [ChatGPT](https://www.capterra.com.au/software/1049484/chatgpt) — 4.4/5 (336 reviews) — ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans.
17. [Celoxis](https://www.capterra.com.au/software/5923/celoxis) — 4.4/5 (327 reviews) — Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results
18. [Wati](https://www.capterra.com.au/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
19. [Drift](https://www.capterra.com.au/software/150371/drift) — 4.5/5 (199 reviews) — Drift is a human-centric, AI-powered buyer engagement platform.
20. [Rocket.Chat](https://www.capterra.com.au/software/161575/rocket-chat) — 4.3/5 (156 reviews) — The world's largest open source communications platform.
21. [Tiledesk](https://www.capterra.com.au/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
22. [contents.ai](https://www.capterra.com.au/software/1039219/contentsai) — 4.6/5 (154 reviews) — Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv\!
23. [Crisp](https://www.capterra.com.au/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
24. [Hiver](https://www.capterra.com.au/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk with smart chatbots that handle routine queries instantly and hand off complex ones to agents.
25. [Gladly](https://www.capterra.com.au/software/156723/gladly) — 4.8/5 (139 reviews) — The AI assistant Sidekick automates chat support with context-aware, on-brand responses—no integrations or dev work required.

-----

Page: 1 / 22\
Next: [Next page](https://www.capterra.com.au/directory/32448/chatbot/software?page=2)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32448/chatbot/software)
- [All Categories](https://www.capterra.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/32448/chatbot/software> |
| de | <https://www.capterra.com.de/directory/32448/chatbot/software> |
| de-AT | <https://www.capterra.at/directory/32448/chatbot/software> |
| de-CH | <https://www.capterra.ch/directory/32448/chatbot/software> |
| en | <https://www.capterra.com/chatbot-software/> |
| en-AE | <https://www.capterra.ae/directory/32448/chatbot/software> |
| en-AU | <https://www.capterra.com.au/directory/32448/chatbot/software> |
| en-CA | <https://www.capterra.ca/directory/32448/chatbot/software> |
| en-GB | <https://www.capterra.co.uk/directory/32448/chatbot/software> |
| en-IE | <https://www.capterra.ie/directory/32448/chatbot/software> |
| en-IL | <https://www.capterra.co.il/directory/32448/chatbot/software> |
| en-IN | <https://www.capterra.in/directory/32448/chatbot/software> |
| en-NZ | <https://www.capterra.co.nz/directory/32448/chatbot/software> |
| en-SG | <https://www.capterra.com.sg/directory/32448/chatbot/software> |
| en-ZA | <https://www.capterra.co.za/directory/32448/chatbot/software> |
| es | <https://www.capterra.es/directory/32448/chatbot/software> |
| es-AR | <https://www.capterra.com.ar/directory/32448/chatbot/software> |
| es-CL | <https://www.capterra.cl/directory/32448/chatbot/software> |
| es-CO | <https://www.capterra.co/directory/32448/chatbot/software> |
| es-CR | <https://www.capterra.co.cr/directory/32448/chatbot/software> |
| es-DO | <https://www.capterra.do/directory/32448/chatbot/software> |
| es-EC | <https://www.capterra.ec/directory/32448/chatbot/software> |
| es-MX | <https://www.capterra.mx/directory/32448/chatbot/software> |
| es-PA | <https://www.capterra.com.pa/directory/32448/chatbot/software> |
| es-PE | <https://www.capterra.pe/directory/32448/chatbot/software> |
| fi | <https://www.capterra.fi/directory/32448/chatbot/software> |
| fr | <https://www.capterra.fr/directory/32448/chatbot/software> |
| fr-BE | <https://fr.capterra.be/directory/32448/chatbot/software> |
| fr-CA | <https://fr.capterra.ca/directory/32448/chatbot/software> |
| fr-LU | <https://www.capterra.lu/directory/32448/chatbot/software> |
| it | <https://www.capterra.it/directory/32448/chatbot/software> |
| ja | <https://www.capterra.jp/directory/32448/chatbot/software> |
| ko | <https://www.capterra.co.kr/directory/32448/chatbot/software> |
| nb | <https://www.capterra.no/directory/32448/chatbot/software> |
| nl | <https://www.capterra.nl/directory/32448/chatbot/software> |
| nl-BE | <https://www.capterra.be/directory/32448/chatbot/software> |
| pl | <https://www.capterra.pl/directory/32448/chatbot/software> |
| pt | <https://www.capterra.com.br/directory/32448/chatbot/software> |
| pt-PT | <https://www.capterra.pt/directory/32448/chatbot/software> |
| sv | <https://www.capterra.se/directory/32448/chatbot/software> |
| tr | <https://www.capterra.web.tr/directory/32448/chatbot/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Capterra Australia","url":"https://www.capterra.com.au/","@id":"https://www.capterra.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Chatbot Software","description":"See the list of the best Chatbot Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.","url":"https://www.capterra.com.au/directory/32448/chatbot/software","about":{"@id":"https://www.capterra.com.au/directory/32448/chatbot/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.com.au/directory/32448/chatbot/software#breadcrumblist"},"@id":"https://www.capterra.com.au/directory/32448/chatbot/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.capterra.com.au/directory/32448/chatbot/software#itemlist"},"publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"@id":"https://www.capterra.com.au/directory/32448/chatbot/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"https://www.capterra.com.au/directory/32448/chatbot/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Chatbot Software - Comparison &amp; Reviews - Capterra Australia 2026","@context":"https://schema.org","@id":"https://www.capterra.com.au/directory/32448/chatbot/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Text","position":1,"description":"Text App is an AI-powered support and engagement platform that combines live chat, smart ticketing, automation, and an autonomous AI agent in one workspace. \n\nIts core engine, Text Intelligence, learns from your resources and past interactions to resolve routine questions, personalize replies, and escalate when needed. \n\nThe platform supports unified inboxes across chat, email, Messenger, WhatsApp, and, in the future, Shopify, ensuring that every conversation remains in context. \n\nBeyond inbound support, Text App enables proactive engagement through campaigns, visitor tracking, and behavior-triggered outreach. \nThe customer list unifies chats, tickets, purchases, and campaign activity into a single profile, enabling automatic lead generation alongside campaigns and the AI Agent. \n\nText App also supports behavior-based outreach, workflows, GDPR and PCI compliance, SSO, MFA, and audit logs — helping teams automate repetitive tasks, speed up responses, and focus on high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e26edb8c-7026-4898-94a3-abb30ef66b00.jpeg","url":"https://www.capterra.com.au/software/1078275/Text-App","@type":"ListItem"},{"name":"Social Intents","position":2,"description":"AI-Powered Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use. \n\nLaunch powerful, no-code ChatGPT, Gemini, and Claude chatbots with just one click, handling up to 75% of customer interactions. Easily escalate chats to your human team anytime or have your AI agent handle your after-hours customer service.\n\n\nOffer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.capterra.com.au/software/211547/social-intents","@type":"ListItem"},{"name":"ChatBot","position":3,"description":"Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19ec8545-36db-4cfe-9ec7-ce030e9ab87b.png","url":"https://www.capterra.com.au/software/166420/chatbot","@type":"ListItem"},{"name":"CoSupport AI","position":4,"description":"CoSupport Customer is an autonomous AI chatbot built on your company's data that handles all support requests independently. \n\nBased in unique AI models ensemble that includes an LLM CoSupport Customer delivers answers focused on your clients` issues. \n\nCoSupport Customer is available across all channels your customer use – email, website chats, and social media. Freeing up your customer service team to focus on more complex issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c459785b-73c0-455e-8974-3c753e24dc76.jpeg","url":"https://www.capterra.com.au/software/1061059/cosupport-ai","@type":"ListItem"},{"name":"Pipedrive","position":5,"description":"Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.com.au/software/132666/pipedrive","@type":"ListItem"},{"name":"Writesonic","position":6,"description":"Writesonic is an AI-powered writing platform with a mission to empower everyone in the world to create any form of content 10X faster. It's like Canva for writing, with tools that simplify the process of creating, editing, and publishing SEO-optimized articles, blog posts, ads, landing pages, eCommerce product descriptions, social media posts, and many other forms of content.\n\nOur customers love us, as evidenced by the 10,000+ 5-star reviews on G2, TrustPilot, and Capterra.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6037ba4-52a5-4dd6-9098-b4d358362423.jpeg","url":"https://www.capterra.com.au/software/219972/writesonic","@type":"ListItem"},{"name":"LiveAgent","position":7,"description":"LiveAgent, a cloud-based Help Desk Software with 200+ integrations and cutting-edge AI capabilities, revolutionizes customer communication with its intelligent chatbot features. Key functionalities include social media integration, unlimited ticket history, real-time chatbot interactions, and seamless automation.\n\nTrusted by global brands like BMW, Yamaha, and Huawei, LiveAgent supports over 150M users worldwide in delivering exceptional customer service.\n\nGet started with a free 1-month trial—no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"ListItem"},{"name":"Appy Pie","position":8,"description":"Appy Pie’s AI App Builder and AI Website Builder combine AI-assisted creation with hands-on visual editing to help users build and refine digital products without coding.\n\nYou can generate an initial app or website layout simply with a prompt. From there, the project can be expanded and adjusted as requirements evolve.\n\nAppy Pie also supports selection-based editing: you can click on any element, such as text, a button, or a section, and then prompt the AI to update it. For example, you can change wording, replace images, adjust colors, or modify how a specific element appears, while the rest of the design remains unchanged.\n\nVisual drag-and-drop editing is available alongside AI, and changes stay consistent across both methods. This hybrid approach makes it practical to build, customize, and continuously improve apps and websites with a mix of AI generation and direct control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e2ff2ceb-2a6f-49f6-8486-5728a830bf3d.png","url":"https://www.capterra.com.au/software/140928/appy-pie","@type":"ListItem"},{"name":"Intercom","position":9,"description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.com.au/software/134347/intercom","@type":"ListItem"},{"name":"Birdeye","position":10,"description":"Live Chat - Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.\n\nChat Bot - Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.\n\nAI Tools - Send better quality messages with the help of an AI-writing assistant that can generate tailored responses from scratch or rephrase your replies to ensure they're on-brand, empathetic, and consistent.\n\nResponse Templates - Craft response templates for common questions and send templated requests for reviews, referrals, and more.\n\nSmart Inbox - Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.\n\nTeam Assignments - Assign conversations to a team or individual.\n\nWebforms - Capture website leads and route them to your Birdeye Inbox for follow up.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.capterra.com.au/software/152997/birdeye","@type":"ListItem"},{"name":"Weave","position":11,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.com.au/software/141842/weave","@type":"ListItem"},{"name":"Lime Connect","position":12,"description":"Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. \n\nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n\nAll messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.\n\nAdditional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.com.au/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":13,"description":"Tidio is a customer support chatbot platform featuring Flows (rules-based chatbot automation), and Lyro (an AI agent for customer service).\n\nAutomate your client interactions through Flows with a simple visual chatbot builder. Define what-if rules to answer frequently asked questions, generate leads, and keep your customers engaged.\n\nResolve up to 64% of all incoming tickets with the Lyro AI agent for customer service. This easy to use no-code conversational AI learns from your knowledge base and FAQs, and provides truthful responses in natural, human language.\n\nIntegrate with Zendesk, Hubspot, Salesforce, Shopify, WordPress, and more, to streamline your customer communication.\n\nConnect Facebook, Instagram, and WhatsApp, and put your messaging on autopilot. No-code, plug and play.\n\nFree 7-day trial available, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.com.au/software/144040/tidio-chat","@type":"ListItem"},{"name":"ExecVision","position":14,"description":"ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your sales, support, success, marketing, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don't do you any good when they're stuck in a dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58777348-1c95-4135-9671-544912f3dd97.png","url":"https://www.capterra.com.au/software/165609/execvision-for-sales","@type":"ListItem"},{"name":"Smartsupp","position":15,"description":"Don't work harder, work smarter. Smartsupp's chatbot and AI shopping assistant allows you to reply instantly to messages from your website visitors, suggest and upsell products, provide customer service, and more, all without even breaking a sweat. \n\nAutomate customer care processes to help save your online business loads of time, money, and resources, all while increasing sales and boosting your conversion rates. Don’t know how to set up a chatbot? No problem! Smartsupp offers chatbot templates to help you get started.\n\n100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.capterra.com.au/software/136251/smartsupp-live-chat","@type":"ListItem"},{"name":"ChatGPT","position":16,"description":"ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans. The software allows users with tasks like writing essays, emails, poems, and code by responding to queries and requests in a manner reminiscent of a human being.\n\nThe AI chatbot uses machine learning and language processing capabilities to produce a conversational speech that sounds human. The language model can extract data and create various written content such as blog posts, social media updates, essays, code, and emails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5747618c-7ace-46db-bd4b-7a35a5aaeb51.png","url":"https://www.capterra.com.au/software/1049484/chatgpt","@type":"ListItem"},{"name":"Celoxis","position":17,"description":"Celoxis is an all-in-one project management tool with deep, built-in capabilities for projects, resources, financials, and processes. Everything works out of the box—no add-ons or automations needed. Our reports and dashboards are the best in the industry—fully customizable and easy to use. Getting started is easy—our experts set everything up with your workflows and data and walk you through exactly how it works. Zero risk. Zero stress. Just results. Yes, and unlike others, it stays fast as your data grows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e99765c-75ea-4a05-98ff-4d9a7288e686.png","url":"https://www.capterra.com.au/software/5923/celoxis","@type":"ListItem"},{"name":"Wati","position":18,"description":"Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.\n\nUnlock Revenue Growth with Wati, your AI co-pilot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.capterra.com.au/software/204314/wati","@type":"ListItem"},{"name":"Drift","position":19,"description":"Drift is a human-centric, AI-powered buyer engagement platform.\n\nA platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.\nA platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience.\n\nDrift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.capterra.com.au/software/150371/drift","@type":"ListItem"},{"name":"Rocket.Chat","position":20,"description":"Rocket.Chat is the world's largest open source communications platform.\n\nBuilt for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations.\n\n12 millions of users in over 150 countries and organizations such as The US Navy, and Credit Suisse trust Rocket.Chat to keep their communications complely private and secure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69b2aa2f-9a1e-42f8-a445-90369f2dc4bc.png","url":"https://www.capterra.com.au/software/161575/rocket-chat","@type":"ListItem"},{"name":"Tiledesk","position":21,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.com.au/software/187541/tiledesk","@type":"ListItem"},{"name":"contents.ai","position":22,"description":"Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv. \n\nThat's exactly what the Contents.ai AI Chatbot offers: an interaction that significantly expands your content creation possibilities.\n\nWith the AI Chat by Contents.ai, you'll finally be able to:\n- Analyze visual content to receive detailed feedback and ideas for improvement.\n- Summarize audio and video content.\n- Extract key information from PDF files.\n- Analyze complex data directly from .csv and .docx files.\n\nNOTE: Our previous Brand and Platform Zulla has now been merged with contents.ai into a new and robust Generative AI Platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c94ae503-16dd-45cd-a9ef-9f5f94eef9c2.jpeg","url":"https://www.capterra.com.au/software/1039219/contentsai","@type":"ListItem"},{"name":"Crisp","position":23,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.com.au/software/151292/crisp","@type":"ListItem"},{"name":"Hiver","position":24,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface.  One of its standout features is the AI-powered chatbot which handles FAQs and ensures your support team doesn't have to intervene to respond to every request.\n\nHiver Chatbots help customers find answers instantly and you can even embed help articles directly in the widget for quick self-service. When needed, they hand off seamlessly to agents. Businesses benefit from 24/7 support availability, ensuring consistent assistance around the clock. \n\nChat analytics provide insights into chat volume, workload, and response times, while post-chat CSAT surveys capture valuable feedback. Transcripts keep a complete record of every conversation for context and knowledge sharing. By automating routine inquiries, Hiver Chatbots improve response times and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.com.au/software/142975/hiver","@type":"ListItem"},{"name":"Gladly","position":25,"description":"Gladly is a Radically Personal Customer Service Platform with a built-in AI assistant called Sidekick that automates routine inquiries and guides customers to resolution across chat, email, SMS, and more. \n\nUnlike traditional bots, Sidekick understands the full customer context—including past conversations and order history—so responses are accurate, on-brand, and helpful. With no need for custom development or third-party integrations, brands can get up and running quickly. \n\nSidekick works hand-in-hand with human agents by handling common questions and seamlessly escalating complex issues with full context. Leading brands like Breeze Airways and Rothy’s trust the platform to deliver efficient, personalized support at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.com.au/software/156723/gladly","@type":"ListItem"}],"numberOfItems":25}
</script>