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description: Page 6 - See the list of the best Customer Support Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 6 - Customer Support Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software) > [Page 6](https://www.capterra.com.au/directory/32315/customer-support/software?page=6)

# Customer Support Software

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> Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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## Products

1. [Talla](https://www.capterra.com.au/software/1014974/talla) — 4.7/5 (12 reviews) — AI-powered automation solution for streamlining customer support operations.
2. [Interakt](https://www.capterra.com.au/software/1023144/interakt) — 4.4/5 (12 reviews) — All-in-one WhatsApp Business Platform | Interakt
3. [Answerbase](https://www.capterra.com.au/software/153153/answerbase) — 4.7/5 (11 reviews) — A user-friendly, online Q\&A community that can be customized to any look and feel. We make the tools available for any size community.
4. [SearchUnify](https://www.capterra.com.au/software/168152/searchunify) — 4.5/5 (11 reviews) — Enterprise Agentic AI platform that unifies knowledge and transforms enterprise outcomes to drive higher CSAT
5. [Spotler Engage](https://www.capterra.com.au/software/189060/spotler-engage) — 4.5/5 (11 reviews) — Discover the power of OBI Engage for excellent customer engagement, online customer service and social media management in one tool.
6. [Forethought](https://www.capterra.com.au/software/196175/agatha) — 4.5/5 (11 reviews) — Forethought is the first AI-native platform for enterprise customer experience.
7. [Viewabo](https://www.capterra.com.au/software/1024599/viewabo) — 4.5/5 (11 reviews) — Viewabo enables you to see how customers see problems simply through an SMS link to access their phone's cameras.
8. [Maqsam](https://www.capterra.com.au/software/1068941/Maqsam) — 4.5/5 (11 reviews) — Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
9. [Glance](https://www.capterra.com.au/software/36708/glance-screen-share) — 4.3/5 (10 reviews) — Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web \& mobile.
10. [Richpanel](https://www.capterra.com.au/software/164751/ecommerce-crm) — 4.9/5 (10 reviews) — Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento \& other Ecommerce stores.
11. [Verloop](https://www.capterra.com.au/software/172660/verloop) — 4.7/5 (10 reviews) — Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI
12. [Ruby Receptionists](https://www.capterra.com.au/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services) — 4.2/5 (10 reviews) — Provide your customers or clients with friendly, responsive, and outcome-driven support they can depend on.
13. [Help Lightning](https://www.capterra.com.au/software/200979/help-lightning) — 5.0/5 (10 reviews) — We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help.
14. [LiveCaller](https://www.capterra.com.au/software/209451/livecaller) — 4.8/5 (10 reviews) — LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
15. [Hyversa](https://www.capterra.com.au/software/1041046/goo-chat) — 4.8/5 (10 reviews) — Hyversa: AI chatbot, workflow automation, custom widgets, book meetings, FAQs, and video tutorials for customer service in one platform
16. [Velaro](https://www.capterra.com.au/software/116972/velaro) — 3.9/5 (9 reviews) — Manage every conversation from first contact to resolution with AI chatbots, ticketing, and real-time agent tools.
17. [Prompt.io](https://www.capterra.com.au/software/164777/chatbox) — 4.0/5 (9 reviews) — Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day.
18. [Ticker](https://www.capterra.com.au/software/1033447/ticker) — 4.7/5 (9 reviews) — Omnichannel platform that helps companies to unify and automate communications with chatbots, multiagent, broadcast campaigns and more.
19. [Moveo.AI](https://www.capterra.com.au/software/1035057/mveoai) — 5.0/5 (9 reviews) — Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes.
20. [Surfboard](https://www.capterra.com.au/software/1039354/surfboard) — 4.6/5 (9 reviews) — Surfboard is the simpler, fairer WFM platform for customer support teams
21. [FuseDesk](https://www.capterra.com.au/software/159468/fusedesk) — 4.0/5 (8 reviews) — Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels.
22. [Ochatbot](https://www.capterra.com.au/software/194923/ochatbot) — 4.8/5 (8 reviews) — Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available.
23. [Pypestream](https://www.capterra.com.au/software/205673/pypestream) — 4.8/5 (8 reviews) — Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly.
24. [Zendesk AI](https://www.capterra.com.au/software/1059657/zendesk-ai) — 4.6/5 (8 reviews) — Zendesk AI empowers you to improve productivity, connect authentically with customers, and create exceptional customer experiences.
25. [ServicePRO](https://www.capterra.com.au/software/31608/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.com.au/directory)

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Companies can create chatbots in few minutes, send broadcast campaigns of marketing or sales, and manage and centralize its communications of many users under unique account.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de8f1cf5-499a-45aa-80c8-bb4fe832318e.jpeg","url":"https://www.capterra.com.au/software/1033447/ticker","@type":"ListItem"},{"name":"Moveo.AI","position":19,"description":"Moveo.AI is a Conversational AI platform that empowers enterprises to handle the toughest conversations with goal-oriented AI agents, enhancing efficiency, customer experience, and financial performance.\n\nTrusted by global brands across banking, financial services, insurance, debt collection, healthcare, and education, Moveo.AI operates internationally with teams in New York, Athens, and São Paulo. Whether it’s streamlining debt and billing collections, supporting and scaling customer service teams, or increasing product adoption at scale, Moveo.AI powers the toughest conversations driven by financial outcomes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/319d504f-91f4-415f-911a-1352c87df64e.jpeg","url":"https://www.capterra.com.au/software/1035057/mveoai","@type":"ListItem"},{"name":"Surfboard","position":20,"description":"Generate efficient, SLA-hitting shift and activity schedules in minutes, powered by integrated forecasting and reporting. Without sacrificing the happiness of your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9457ac8-a5b7-49e9-8152-8abb22336b30.png","url":"https://www.capterra.com.au/software/1039354/surfboard","@type":"ListItem"},{"name":"FuseDesk","position":21,"description":"Win more raving fans with the only helpdesk youll ever need.\nFuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundredand beyond! \nFuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more.\nFree up more time with easy to use templates and workflow automation.\nKeep customers smiling with reports that help predict what keeps them happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/686bb408-fe09-4c13-a331-24536dfb05c1.png","url":"https://www.capterra.com.au/software/159468/fusedesk","@type":"ListItem"},{"name":"Ochatbot","position":22,"description":"Ochatbot is an AI chatbot for ecommerce, support, and lead generation. The proprietary AI combines scripted intent-based AI and generative AI allowing a hallucination free experience. \n\nOchatbots ecommerce features include product recommendations, upsell-cross-sell, order tracking, abandoned cart, and more. It is not uncommon for 1 out of 4 shoppers that engage with Ochatbot to make a purchase.\n\nThe conversational AI engages prospects and shoppers at the right time during the sales or support journey.\n\nThere are Free versions and Pro versions. No programming is required. \n\nEasy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04a90968-aae3-4945-b60a-5caf09646700.png","url":"https://www.capterra.com.au/software/194923/ochatbot","@type":"ListItem"},{"name":"Pypestream","position":23,"description":"Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly, on any channel, at any time. Pypestream’s platform resolves up to 90% of inquiries without human interaction and offers 24/7 customer service at a much lower cost than traditional contact centers. Unlike other tools, Pypestream’s solution is built by a team of experts in just weeks, no IT resources required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08ae44b2-6a5f-4eb9-9ec8-708f1d3abd97.png","url":"https://www.capterra.com.au/software/205673/pypestream","@type":"ListItem"},{"name":"Zendesk AI","position":24,"description":"Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control.\n\nDesigned for CX leaders, Zendesk AI empowers you to radically improve productivity and efficiency, connect more authentically with your customers and create exceptional customer experiences. \n\nZendesk AI automates your customer experiences and ensures fast, accurate, and personalized customer interactions to reduce the burden on your service teams. Optimize service operations with Zendesk AI and helps admins spot issues and implement improvements, so they can streamline processes, reduce costs, and maintain high quality service as they scale. Zendesk AI assists agents to solve issues faster with proactive context, suggestions and next best actions, reducing resolution times more than 20% and enhancing overall service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37694-d4a9-460c-9212-92228c5e05c7.png","url":"https://www.capterra.com.au/software/1059657/zendesk-ai","@type":"ListItem"},{"name":"ServicePRO","position":25,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.capterra.com.au/software/31608/servicepro","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/32315/customer-support/software?page=6#itemlist","numberOfItems":25}
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