---
description: Page 5 - See the list of the best Customer Support Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 5 - Customer Support Software - Comparison & Reviews - Capterra Australia 2026
---

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# Customer Support Software

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> Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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## Products

1. [Reecall](https://www.capterra.com.au/software/1019895/reecall) — 4.8/5 (18 reviews) — Automated customer service software for teams to improve information-sharing and customer support and service.
2. [Idiomatic](https://www.capterra.com.au/software/1020027/idiomatic) — 4.7/5 (18 reviews) — Idiomatic provides instant Voice of Customer within minutes. Any help desk, any survey, any feedback, any scale. Try for free today\!
3. [Next4biz CSM](https://www.capterra.com.au/software/134078/mi4biz) — 4.7/5 (17 reviews) — Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
4. [YDEA](https://www.capterra.com.au/software/202364/ydea) — 4.4/5 (17 reviews) — Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
5. [Korra](https://www.capterra.com.au/software/1021261/korra) — 4.8/5 (17 reviews) — Transforming industrial productivity with AI-driven knowledge management solutions for enhanced efficiency and digital transformation.
6. [Vocalcom Hermes360](https://www.capterra.com.au/software/1022651/vocalcom-hermes360) — 4.9/5 (17 reviews) — Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service.
7. [Apizee](https://www.capterra.com.au/software/196053/apizee) — 4.8/5 (16 reviews) — Live video, screen sharing and co-browsing for more efficient sales and support teams.
8. [Sparkcentral](https://www.capterra.com.au/software/142857/sparkcentral-customer-engagement-platform) — 4.2/5 (15 reviews) — Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
9. [Ada](https://www.capterra.com.au/software/164470/ada-support) — 4.7/5 (15 reviews) — Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across channels
10. [Tiflux](https://www.capterra.com.au/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
11. [Simplify360](https://www.capterra.com.au/software/211771/simplify360) — 4.4/5 (15 reviews) — Digital Customer Experience Platform with embedded AI. Track \& Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease.
12. [xFind](https://www.capterra.com.au/software/1022505/xfind) — 4.5/5 (15 reviews) — AI with Confidence for Support Teams - Supercharge every customer interaction with conversational knowledge
13. [C2](https://www.capterra.com.au/software/135915/c2-atom) — 4.3/5 (14 reviews) — Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration.
14. [ManageEngine SupportCenter Plus](https://www.capterra.com.au/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
15. [Capacity](https://www.capterra.com.au/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
16. [Remote eye](https://www.capterra.com.au/software/1036384/remote-eye) — 4.6/5 (14 reviews) — Remote eye is a remote support software solution based on Smart Glasses, smartphones, tablets and PCs.
17. [Fin](https://www.capterra.com.au/software/1077853/Fin) — 4.6/5 (14 reviews) — Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support.
18. [LeadDesk](https://www.capterra.com.au/software/130134/leaddesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
19. [Surfly](https://www.capterra.com.au/software/159520/surfly) — 4.7/5 (13 reviews) — Fast, simple, and secure co-browsing and collaboration technology. Support customers anywhere along the journey, seamlessly.
20. [RingCentral Engage Digital](https://www.capterra.com.au/software/173380/dimelo-digital-platform) — 4.8/5 (13 reviews) — RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform.
21. [ControlHippo](https://www.capterra.com.au/software/1029621/controlhippo) — 4.5/5 (13 reviews) — Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices and agents.
22. [Enghouse eKMS](https://www.capterra.com.au/software/120410/ekms) — 4.2/5 (12 reviews) — eKMS helps your customers and agents quickly and intuitively find the information they need.
23. [InfoServ](https://www.capterra.com.au/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
24. [easiware](https://www.capterra.com.au/software/164607/easi-crm) — 4.6/5 (12 reviews) — easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator.
25. [Stonly](https://www.capterra.com.au/software/202805/stonly) — 4.3/5 (12 reviews) — Deliver instant, personalized customer support, where and when it’s needed with Stonly.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.com.au/directory)

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Learn more about Capacity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.capterra.com.au/software/192480/capacity","@type":"ListItem"},{"name":"Remote eye","position":16,"description":"Remote eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require specialized external knowledge.\n\nRemote Eye is specially designed for Smart Glasses, that allow the operator to complete the freedom to move. 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You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c50e0ce-2212-43b8-b5b2-4566c4688c89.png","url":"https://www.capterra.com.au/software/1077853/Fin","@type":"ListItem"},{"name":"LeadDesk","position":18,"description":"LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.capterra.com.au/software/130134/leaddesk","@type":"ListItem"},{"name":"Surfly","position":19,"description":"Advise, troubleshoot face-to-face, and see what your customers see. Humanize any conversation in real time.\n\nSurfly provides co-browsing and collaboration technology that lets you improve NPS and CSAT by optimizing support journeys, and interacting with customers as if you are sitting side-by-side.\n\nSurfly is easily customized to fit any flow, CRM or CC platform. You can launch co-browsing sessions directly from your site or portal and change look & feel so it matches your branding.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63247e56-e86d-4bc5-8172-7a6088324b34.png","url":"https://www.capterra.com.au/software/159520/surfly","@type":"ListItem"},{"name":"RingCentral Engage Digital","position":20,"description":"Engage Digital best suited for companies with a minimum of 100 employees.\n\nAgents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow.\n\nOver 14.5 million messages coming from various sources (email, chat, messaging...) are categorized & dispatched to customer care agents.\n\nManage all your digital customer care channels through a single platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6afe89f0-4273-47f2-a113-7d9d5f2b3986.png","url":"https://www.capterra.com.au/software/173380/dimelo-digital-platform","@type":"ListItem"},{"name":"ControlHippo","position":21,"description":"ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a98038b0-6ce7-4e2a-a886-62fb1747e3ae.jpeg","url":"https://www.capterra.com.au/software/1029621/controlhippo","@type":"ListItem"},{"name":"Enghouse eKMS","position":22,"description":"eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.capterra.com.au/software/120410/ekms","@type":"ListItem"},{"name":"InfoServ","position":23,"description":"InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities.  The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a258b353-942c-41ad-9d96-c0866cbdaac5.png","url":"https://www.capterra.com.au/software/150329/infoserv","@type":"ListItem"},{"name":"easiware","position":24,"description":"easiware is a pioneer in customer service software that helps organizations transform their customer data into a real performance accelerator. The platform centralizes all customer interactions, contexts, and signals, giving teams a unified view to provide more relevant and personalized responses.\n\nWith integrated AI, easiware guides teams in real time to improve interaction quality and strengthen customer relationships. Combining omnichannel request management, smart data use, and satisfaction monitoring, it turns customer service into a key lever for performance and loyalty.\n\nData is hosted in France on secure infrastructures, certified ISO 27001 and Health Data Hosting (HDS ), and GDPR-compliant, ensuring protection and sovereignty. easiware is also listed by UGAP via SCC.\n\nFinally, easiware is a 100% French solution: its teams, development and support are entirely located in France, guaranteeing proximity, responsiveness and control of digital sovereignty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cd6cda2-7f46-4b94-b244-a46c25e0ebc0.png","url":"https://www.capterra.com.au/software/164607/easi-crm","@type":"ListItem"},{"name":"Stonly","position":25,"description":"Improve your customer experience and eliminate inefficiencies at every touchpoint with better agent guidance and customer self-service. Enable agents to support customers faster and more consistently with powerful agent guides right inside your help desk software, while helping customers self-solve more issues on their own with interactive self-serve help right where they need it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea9c3693-a5f2-41cf-beda-28d7629ad91e.png","url":"https://www.capterra.com.au/software/202805/stonly","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/32315/customer-support/software?page=5#itemlist","numberOfItems":25}
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