---
description: Discover and compare Customer Support Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Support Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

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# Customer Support Software

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> Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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## Products

1. [ConSol CM/Customer Service](https://www.capterra.com.au/software/199650/consol-cm-customer-servicce) — 5.0/5 (3 reviews) — The web-based solution ConSol CM / Customer Service makes your employees' work easier and offers your customers optimal service.
2. [Blue Note Systems](https://www.capterra.com.au/software/204951/blue-note-systems) — 4.3/5 (3 reviews) — Blue Note Systems is a cloud-based CRM software that helps publishers, trainers, and managers handle customer relations.
3. [Support.cc](https://www.capterra.com.au/software/1016244/supportcc) — 5.0/5 (3 reviews) — Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99
4. [Unthread](https://www.capterra.com.au/software/1070214/Unthread) — 5.0/5 (3 reviews) — Unthread is an agentic service management in Slack.
5. [Evly](https://www.capterra.com.au/software/1077956/Evly) — 5.0/5 (3 reviews) — Evly is an AI-powered conversational assistant, designed to automate support interactions for businesses across various industries.
6. [Pluno](https://www.capterra.com.au/software/1084862/Pluno) — 5.0/5 (3 reviews) — AI support agent that resolves tickets in Zendesk, Intercom, and Salesforce using past tickets plus Jira/Slack context.
7. [UserEcho](https://www.capterra.com.au/software/165235/userecho) — 4.5/5 (2 reviews) — An online customer support software with helpdesk, forum, knowledge base, and live chat features.
8. [tele-LOOK](https://www.capterra.com.au/software/211107/tele-look) — 4.5/5 (2 reviews) — Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.
9. [Textel](https://www.capterra.com.au/software/1013430/textel) — 4.5/5 (2 reviews) — Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
10. [CX Genie](https://www.capterra.com.au/software/1069278/CX-Genie) — 4.0/5 (2 reviews) — A no-code, AI-powered platform to automate, manage, and streamline customer support, reducing response times and boosting satisfaction
11. [Tender Support](https://www.capterra.com.au/software/120649/tender-support) — 4.0/5 (1 reviews) — Tender Support is a cloud-based help desk, knowledge base, and forum software that helps businesses extend customer service.
12. [Brand Embassy](https://www.capterra.com.au/software/143200/brand-embassy) — 5.0/5 (1 reviews) — Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution.
13. [Aranda](https://www.capterra.com.au/software/200943/aranda-service-desk) — 5.0/5 (1 reviews) — Aranda Software is an IT service management software system that helps companies optimize IT processes and infrastructure.
14. [CallerDesk](https://www.capterra.com.au/software/1023020/callerdesk) — 5.0/5 (1 reviews) — Callerdesk is a cloud voice communication platform which helps Businesses to setup Virtual Call centre all over the world for enabling
15. [ChatLingual](https://www.capterra.com.au/software/1030839/chatlingual) — 4.0/5 (1 reviews) — ChatLingual’s multilingual customer support software offers real-time customer interactions in 100+ languages for global enterprises.
16. [Tribe CRM](https://www.capterra.com.au/software/1070915/Tribe-CRM) — 5.0/5 (1 reviews) — Tribe is a composable CRM for European businesses. Resolve issues faster and keep every customer interaction connected.
17. [OMQ](https://www.capterra.com.au/software/149788/omq-self-service) (0 reviews) — OMQ developed customer service software with AI to simplify customer communication for companies.
18. [Agent.ai](https://www.capterra.com.au/software/156437/agent-ai) (0 reviews) — Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.
19. [Roundesk](https://www.capterra.com.au/software/220154/roundesk) (0 reviews) — An agile, efficient, modern and highly automated platform offering your customers and employees business solutions.
20. [Chat360](https://www.capterra.com.au/software/1031581/chat360) (0 reviews) — Chat360 is a conversational AI chatbot builder software for WhatsApp, Facebook Messenger, Instagram, and websites.
21. [SOGEDES.X](https://www.capterra.com.au/software/1032935/sogedesx) (0 reviews) — User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience\!
22. [Grypp](https://www.capterra.com.au/software/1033880/grypp) (0 reviews) — Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally.
23. [Sirius](https://www.capterra.com.au/software/1034936/sirius) (0 reviews) — Deliver exceptional service and drive business growth with our platform that transforms your customer support
24. [Cordless](https://www.capterra.com.au/software/1042908/cordless) (0 reviews) — Modern telephony for customer support teams. Ready to use in minutes. Improve phone support for your customers and your agents
25. [OneTone.ai](https://www.capterra.com.au/software/1049351/onetone-ai) (0 reviews) — Replace manual supervision of your CS agents with OneTone.ai Automated Supervisor.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.com.au/directory)

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No coding, no long implementations, no consultant dependency.\n\nKey features include customer self-service portal, ticket creation and tracking, automated responses and notifications, unified customer view across sales, marketing and service, AI-powered sentiment analysis, and native European integrations with GDPR compliance built in.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5746018-f849-4b24-baf3-2895fbd6c4e3.jpeg","url":"https://www.capterra.com.au/software/1070915/Tribe-CRM","@type":"ListItem"},{"name":"OMQ","position":17,"description":"NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries.\n\nOMQ is an AI-based customer service software.\nOMQ develops intelligent systems that automatically respond to customer service requests. All products and communication channels are controlled by your own intelligent knowledge database. Currently, there are 5 products and 3 modules to efficiently optimize your customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e0de7c6-be70-42b8-aef9-7221cc80c6c4.png","url":"https://www.capterra.com.au/software/149788/omq-self-service","@type":"ListItem"},{"name":"Agent.ai","position":18,"description":"Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive.  Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11be3945-4236-402a-a5c2-0315aed220cd.png","url":"https://www.capterra.com.au/software/156437/agent-ai","@type":"ListItem"},{"name":"Roundesk","position":19,"description":"An agile, efficient, modern and highly automated platform offering your customers and employees business solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027cb8ea-e12f-46e0-9450-5a9707141b8b.png","url":"https://www.capterra.com.au/software/220154/roundesk","@type":"ListItem"},{"name":"Chat360","position":20,"description":"Chat360 is a multichannel conversational AI chatbot builder software. The no-code platform enables businesses to create AI-powered chatbots for various platforms like WhatsApp, Facebook Messenger, Instagram, and websites. It aims to help companies enhance customer engagement, lead generation, sales, and support through personalized conversations across preferred messaging channels. Key features include omnichannel deployment, conversational flows, broadcast, and engagement tools to optimize the customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f933a398-f3aa-4481-bc84-568adf1661e8.jpeg","url":"https://www.capterra.com.au/software/1031581/chat360","@type":"ListItem"},{"name":"SOGEDES.X","position":21,"description":"SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. X stands for Experience: customers are delighted across channels and the customer relationship can be managed easily and effectively.\n\nAdvantages: \nEasy to use, intuitive interface, fast onboarding, clear contact information and support through automation, comprehensive routing settings and drag-and-drop functions, DSGVO-compliant data storage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8c4468d-f763-4502-97dd-31675d680005.jpeg","url":"https://www.capterra.com.au/software/1032935/sogedesx","@type":"ListItem"},{"name":"Grypp","position":22,"description":"Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally. \n\nBringing interactive digital capability to everyday conversations, Grypp enables contact center agents to combine voice, visuals & interaction to better serve and sell more. As a result, agents improve the customer experience while decreasing costs and increasing revenues.\n\nGrypp offers a rich feature set that can benefit every industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b62f1916-e3de-4915-aff5-dda88bddbe53.jpeg","url":"https://www.capterra.com.au/software/1033880/grypp","@type":"ListItem"},{"name":"Sirius","position":23,"description":"Our cutting-edge chatbot is designed for customer support. With 24/7 availability and instant response times, Sirius can handle a high volume of customer interactions, reducing wait times and increasing customer satisfaction. Its knowledge base is constantly updated to ensure the most accurate and up-to-date information is provided to customers. Its ability to integrate with your existing systems and support multiple languages makes it a versatile solution for any business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ae417a1-60ac-4af7-9eba-45c8d15168fb.jpeg","url":"https://www.capterra.com.au/software/1034936/sirius","@type":"ListItem"},{"name":"Cordless","position":24,"description":"Modern telephony for customer support teams.\n\nReady to use in minutes. \n\nImprove phone support for your customers and your agents through automatic call recording, transcription, tagging and sentiment analysis.\n\nGet immediate, actionable insight into your customer support function without having to listen to hours and hours of calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b343a438-c349-47c7-a37e-993bcc24685c.png","url":"https://www.capterra.com.au/software/1042908/cordless","@type":"ListItem"},{"name":"OneTone.ai","position":25,"description":"Hypergrowth companies such as Bonami, Twisto, Kiwi.com, EXPANDO global, Sanasport and many others are using OneTone.ai Automated Supervisor to monitor 100% of their customer communications and to identify issues leading to customer & revenue losses.\n\nOneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications.\n\nExplore more at www.OneTone.ai www.OneTone.ai","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2b88c27-0a22-4e0e-8438-8680a7e777dd.jpeg","url":"https://www.capterra.com.au/software/1049351/onetone-ai","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/32315/customer-support/deployment-options/mac/software?page=4#itemlist","numberOfItems":25}
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