---
description: Discover and compare Contact Centre Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Centre Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

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# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Aceyus](https://www.capterra.com.au/software/150303/aceyus) — 5.0/5 (3 reviews) — Aceyus empowers companies to enhance the customer experience through multi-channel reporting, customer journeys and custom dashboards.
2. [VARTA](https://www.capterra.com.au/software/185132/customer-communication-management) — 4.7/5 (3 reviews) — FCI CCM’s VARTA platform offers AI-driven, compliant, and personalized customer communication for banks, driving engagement and growth.
3. [Odigo](https://www.capterra.com.au/software/196966/odigo) — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
4. [ConneXio](https://www.capterra.com.au/software/198603/telesero) — 5.0/5 (3 reviews) — Dialer/CRM/PBX/Workspace Configuration/HR and Employee portals.. 30% below what your paying now. GAURANTEED
5. [Daktela](https://www.capterra.com.au/software/1012554/daktela) — 4.3/5 (3 reviews) — Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.
6. [Dextr](https://www.capterra.com.au/software/1032468/dextr) — 5.0/5 (3 reviews) — Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect, that enhances call center while reducing costs.
7. [HaloCRM](https://www.capterra.com.au/software/1041683/halocrm) — 5.0/5 (3 reviews) — HaloCRM is a cloud-based contact center solution for businesses of all sizes.
8. [Vivocha](https://www.capterra.com.au/software/143056/vivocha) — 4.5/5 (2 reviews) — Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
9. [Intermedia Contact Center](https://www.capterra.com.au/software/203140/intermedia-contact-center) — 4.0/5 (2 reviews) — Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
10. [Audara](https://www.capterra.com.au/software/219842/audara) — 5.0/5 (2 reviews) — AI-Driven Omnichannel Contact Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
11. [Textel](https://www.capterra.com.au/software/1013430/textel) — 4.5/5 (2 reviews) — Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
12. [Trring Me](https://www.capterra.com.au/software/1030612/trring-me) — 3.5/5 (2 reviews) — Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.
13. [insmartbot](https://www.capterra.com.au/software/1032891/inconcert-conversational-bot) — 3.0/5 (2 reviews) — Elevate the customer experience with smart virtual agents
14. [Peopleware](https://www.capterra.com.au/software/152457/Peopleware) — 5.0/5 (1 reviews) — Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work.
15. [Kloudtalk](https://www.capterra.com.au/software/167275/kloudtalk) — 4.0/5 (1 reviews) — A robust cloud-based Business Phone System that helps in streamlining business communication with customers and prospective clients.
16. [Fonvirtual Call Center](https://www.capterra.com.au/software/183354/fonvirtual-call-center) — 3.0/5 (1 reviews) — A Call center software is a telephone system that manages efficiently a big amount of calls online, providing the best customer service
17. [My Country Mobile](https://www.capterra.com.au/software/1082586/My-Country-Mobile) — 5.0/5 (1 reviews) — An all-in-one UCaaS solution with advanced features like AI receptionist, video conferencing, and call analytics. Stay connected global
18. [NobelBiz OMNI+](https://www.capterra.com.au/software/160307/cloud-contact-center) (0 reviews) — Contact Center Technology company. Offering unique carrier-of-carriers network and fully-remote omnichannel software.
19. [HiringBranch](https://www.capterra.com.au/software/173274/learningbranch) (0 reviews) — LearningBranch is an AI-powered pre or post hire assessment and training platform for frontline, customer facing employees.
20. [Uniphore](https://www.capterra.com.au/software/180755/uniphore) (0 reviews) — Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise.
21. [PBXware](https://www.capterra.com.au/software/187684/pbxware) (0 reviews) — Unified Communications \& Collaboration suite with UCaaS, CCaaS, omnichannel, hybrid meetings, geo-redundancy, UC virtualization \& more.
22. [Telecmi](https://www.capterra.com.au/software/191986/telecmi) (0 reviews) — A business phone system for global enterprise communications
23. [Hyro](https://www.capterra.com.au/software/200197/hyro) (0 reviews) — Hyro is a conversational AI plug \& play solution that seamlessly turns complex data into simple dialogue.
24. [Nixxis Digital](https://www.capterra.com.au/software/211980/nixxis-digital) (0 reviews) — Nixxis Digital customers have access to all medias through our all-in-one cloud solution thus increasing your call centre flexibility.
25. [Video Call Center](https://www.capterra.com.au/software/1013368/video-call-center) (0 reviews) — Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)
- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.com.au/directory)

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Textel is laser-focused on solving SMS for the modern contact center with features that make texting a contact center as natural as calling. Textel integrates with CCaaS solutions like NICE CXone, Genesys, and Five9 to let agents handle text messages in their chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bc5d5d1-b9b3-46d5-af57-1ba0737c475d.jpeg","url":"https://www.capterra.com.au/software/1013430/textel","@type":"ListItem"},{"name":"Trring Me","position":12,"description":"Omni solution for all Industries, SMEs and Businesses to manage conversations, queries and promotions across multiple channels like Whatsapp, Instagram, Telegram and Facebook. We provide services like an automated chatbot, bulk messaging, lead conversions, customer data management, integration with CRM, Bulk Messaging, Best in class Live Chat Software for Small Businesses and Auto-Reply Software solutions with multi-agent support, detailed reporting and growth marketing at cost-effective prices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3840db7d-701a-4c67-b0dd-12479b4fef41.jpeg","url":"https://www.capterra.com.au/software/1030612/trring-me","@type":"ListItem"},{"name":"insmartbot","position":13,"description":"GenAI-powered chatbots and virtual agents answer customer questions via voice and chat, reducing wait times and boosting overall team productivity. \n24/7 omnichannel service: It has propriety, NLU AI engines to interpret and answer questions via voice and text on any channel and in any language. \nAgile implementation: Configure it on a no-code interface that hardly requires any training: Insmartbot learns with each conversation to enhance its performance. \nMaximum data privacy: We encrypt conversations and have enterprise agreements with the major LLM providers for greater security. \nConnected to your business: It’s API friendly: it easily integrates with systems like CRM, ERP, and the contact center, as well as knowledge bases. Has native connection to Inconnect. \nReal-time monitoring: Allows you to view Insmartbot conversations to anticipate any deviation and intervene at the opportune time. \nAI-based insights: Facilitates advanced analysis of topics and trends in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8ff6aa5-4b14-4320-8480-768ae196f804.png","url":"https://www.capterra.com.au/software/1032891/inconcert-conversational-bot","@type":"ListItem"},{"name":"Peopleware","position":14,"description":"Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. 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KloudTalk App is available for download on Google Plays and App store.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/843f2f55-3220-49bb-83e7-fb8b5e8f3267.png","url":"https://www.capterra.com.au/software/167275/kloudtalk","@type":"ListItem"},{"name":"Fonvirtual Call Center","position":16,"description":"The call center software is a service hosted in the cloud and diversified locally. It is not necessary for all call center agents to be in one place, as calls are managed from any location. This way, the call center software allows the workforce to operate comfortably and efficiently from separate locations. It integrates an ACD system that distributes incoming calls to agents based on previously configured automatisms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/778d72a7-1306-4af4-bb6d-dab5ae6ac27c.png","url":"https://www.capterra.com.au/software/183354/fonvirtual-call-center","@type":"ListItem"},{"name":"My Country Mobile","position":17,"description":"This UCaaS solution is designed for teams that just want communication to “work” without the usual hassle. You get one platform for calls, video, and messaging, making it easier for everyone to stay on the same page. The setup is simple, the interface is clean, and features like AI-assisted call handling and flexible routing help save time every day.\n Whether your team works from home or across different countries, the system keeps everything running smoothly. With My Country Mobile behind it, you can count on strong reliability, global reach, and the tools you need to support your customers better.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/220bb8f0-de62-4697-83f8-464a55ad9c03.jpeg","url":"https://www.capterra.com.au/software/1082586/My-Country-Mobile","@type":"ListItem"},{"name":"NobelBiz OMNI+","position":18,"description":"An innovative approach to contact centers: from a one-of-a-kind carrier-of-carriers network to a fully remote-capable omnichannel contact center software designed for the age of social media. NobelBiz is a leading contact center as a software company run by people from the industry for the industry. Offering: carrier network, all-in-one software, local caller ID solution, TCPA compliance, and STIR/SHAKEN attestation solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e22976a2-3ce8-4d72-8386-e2b5cf78c5ef.png","url":"https://www.capterra.com.au/software/160307/cloud-contact-center","@type":"ListItem"},{"name":"HiringBranch","position":19,"description":"LearningBranch is an automated conversational-based AI assessment and training platform that helps hire and train employees who will perform. Our situation based evaluations are bias-free and have social cultural, linguistic & international perspectives integrated throughout. In addition, monitor and up-skill your existing hires and create benchmarks on the skills that drive performance. Our platform enables you to replace interviews, increase speed to hire, and increase speed to proficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29ffe71d-7d1f-40fc-b444-e40be1d7cf43.png","url":"https://www.capterra.com.au/software/173274/learningbranch","@type":"ListItem"},{"name":"Uniphore","position":20,"description":"Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/082745b8-7853-4428-9d05-3a8f7eb011f0.png","url":"https://www.capterra.com.au/software/180755/uniphore","@type":"ListItem"},{"name":"PBXware","position":21,"description":"The Bicom Platform is an all-in-one, white label Unified Communications & Collaboration suite for telecom service providers. Our UCaaS Solution was built with 20+ years of experience and partner feedback.\n\nPBXware is our powerful PBX software with advanced communication features, maximum flexibility and scalability, and cost-effective options.\n\nMulti-Tenant PBX allows you to efficiently manage and maintain a diverse customer base from a single installation. \n\nContact Center PBX, our CCaaS solution, prioritizes customer experience, efficiency, and productivity through Omnichannel tools and features, including WhatsApp and FB Messenger integration.\n\ngloCOM is our UC desktop and mobile app that integrates VoIP, video conferencing, hybrid meetings, chat, file sharing, and other collaboration features.\n\nSERVERware is our UC virtualization platform for hosting telephony in the Cloud. Geo-redundancy protects your setup from disasters through separate server replications in distant locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c1df75-9020-48a6-b10c-ac3d46f37d99.png","url":"https://www.capterra.com.au/software/187684/pbxware","@type":"ListItem"},{"name":"Telecmi","position":22,"description":"TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3ae3635-78f6-4958-a06a-a8d3476c6c93.png","url":"https://www.capterra.com.au/software/191986/telecmi","@type":"ListItem"},{"name":"Hyro","position":23,"description":"Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platforms, services, and channels—including contact centers, chat solutions, SMS, and more. \n\nSay goodbye to rigid chatbots and voice assistants running on intent-based flows that constantly break.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eca33252-4533-48e1-b81a-0b0de9e79243.png","url":"https://www.capterra.com.au/software/200197/hyro","@type":"ListItem"},{"name":"Nixxis Digital","position":24,"description":"Nixxis Digital enables you to manage customer inquiries across all existing communication channels, such as Facebook, Messenger, X, WhatsApp, Instagram, Telegram, SMS, Email, and Chat. The possibilities are endless!\n\nWith our Digital solution, you can integrate a chatbot directly on your website to respond to incoming requests in real-time or opt for AI-powered robots. You can also automate the filling and signing of electronic documents. Finally, take advantage of in-depth customer intent analysis to provide personalized responses, whether in writing or via a video call.\n\nGet in touch with our sales team now for a personalized demo of our solution!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a7def5d-bcc8-4e32-80ae-c1c5d8c8eafe.png","url":"https://www.capterra.com.au/software/211980/nixxis-digital","@type":"ListItem"},{"name":"Video Call Center","position":25,"description":"Abylon's VideoCC comes with a fully browser-based simplified end-user interface and a feature rich operator UI with flexible layout, customer and transaction data, dynamic scripts and the fully customizable workflow. The solution can be integrated into existing contact center frameworks or  back-end and archiving system and can be implemented within 3 weeks.\nThe Video Call Center solution comes with multiple, ready-to-use modules for specific use cases (contracting, reporting, AI modules)","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f62588d-9c4d-42fb-ae60-6c6358601eb2.png","url":"https://www.capterra.com.au/software/1013368/video-call-center","@type":"ListItem"}],"numberOfItems":25}
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