---
description: Discover and compare Contact Centre Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Centre Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software for Mac](https://www.capterra.com.au/directory/32035/contact-center/software) > [Page 4](https://www.capterra.com.au/directory/32035/contact-center/software?page=4)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Ytel](https://www.capterra.com.au/software/123451/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
2. [IFS Field Service Management](https://www.capterra.com.au/software/116489/ifs) — 4.5/5 (23 reviews) — IFS Field Service Management is an industry-leading service lifecycle management solution.
3. [Mint Service Desk](https://www.capterra.com.au/software/187044/mint-service-desk) — 4.8/5 (23 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
4. [Natterbox](https://www.capterra.com.au/software/155887/natterbox) — 4.1/5 (22 reviews) — Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce.
5. [Alvaria CX Suite](https://www.capterra.com.au/software/75689/alvaria) — 4.0/5 (21 reviews) — Expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance
6. [Blitzz](https://www.capterra.com.au/software/156773/blitzz) — 4.7/5 (20 reviews) — Blitzz empowers Customer Support, Sales \& Field Service teams with remote video, AR \& AI without an app download.
7. [Dixa](https://www.capterra.com.au/software/159488/dixa) — 4.3/5 (20 reviews) — Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.
8. [Ring.io](https://www.capterra.com.au/software/116709/ringio-virtual-phone-system) — 4.1/5 (19 reviews) — Ringio adds telephony features to your CRM for increased productivity, less manual data entry, and enhanced coaching and analytics.
9. [inconnect](https://www.capterra.com.au/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
10. [Truly](https://www.capterra.com.au/software/175739/truly) — 3.8/5 (19 reviews) — Enterprise voice tool that helps businesses capture call data, host joint conferences, transfer calls, schedule availability, and more.
11. [Cloudya](https://www.capterra.com.au/software/184983/nfon) — 4.0/5 (19 reviews) — Cloudya: Seamless cloud communication with Contact Center features for any device. Boost productivity—access your demo today\!
12. [Sagicc](https://www.capterra.com.au/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
13. [Eloquant](https://www.capterra.com.au/software/1022365/eloquant) — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
14. [Ring4](https://www.capterra.com.au/software/186067/ring4) — 4.1/5 (18 reviews) — Ring4 is a video conferencing and business phone system in the cloud.
15. [Adversus](https://www.capterra.com.au/software/192973/adversus-dialer) — 4.8/5 (18 reviews) — We help modern sales organizations boost KPIs, make better decisions based on insights, and manage contacts more wisely.
16. [VQ Online](https://www.capterra.com.au/software/1019817/vq-online) — 4.7/5 (18 reviews) — An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.
17. [Calilio](https://www.capterra.com.au/software/1060583/calilio) — 4.3/5 (18 reviews) — Calilio is a business phone system designed to modernize your phone system
18. [CallShaper](https://www.capterra.com.au/software/157494/callshaper) — 4.9/5 (16 reviews) — Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more\!
19. [Orcatec](https://www.capterra.com.au/software/119837/orcatec) — 5.0/5 (14 reviews) — All MUST HAVE features gathered in one place to run successful business in service industry.
20. [Dialing Innovations Call Center Application Suite](https://www.capterra.com.au/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
21. [BeInContact](https://www.capterra.com.au/software/1020496/beincontact) — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
22. [Contivio Contact Center](https://www.capterra.com.au/software/130559/contivio-contact-center) — 3.4/5 (13 reviews) — Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
23. [Intalk.io](https://www.capterra.com.au/software/199866/intalk-io) — 4.1/5 (13 reviews) — Omnichannel customer interaction platform with self-service and agent-assisted capabilities to run multiple processes with multi-tenanc
24. [Enghouse eKMS](https://www.capterra.com.au/software/120410/ekms) — 4.2/5 (12 reviews) — eKMS helps your customers and agents quickly and intuitively find the information they need.
25. [VIS Centralino in Cloud](https://www.capterra.com.au/software/1048937/vis) — 4.7/5 (12 reviews) — VIS, integrated with the Cisco CUCM platform, is the ideal solution for companies that want to use innovative technologies.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)
- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.com.au/directory)

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Automations with AI\nImplement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).\nEasy integration with your company’s CRM, ERP, and other information systems.\n\n3. Supervision and data analysis\nSupervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.\nOur cloud platform collects data and measurements that allow companies to constantly improve their management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.capterra.com.au/software/217309/sagicc","@type":"ListItem"},{"name":"Eloquant","position":13,"description":"Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC).\nVoice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.capterra.com.au/software/1022365/eloquant","@type":"ListItem"},{"name":"Ring4","position":14,"description":"Ring4 provides companies and individuals with video conferencing and a phone system in the cloud. \nThe Ring4 smart numbers work on any iOS or Android devices and can be managed via the Admin Console.\nRing4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording.\nRing4 starts at $9.99/month/line.\nThe Ring4 video meetings works on every device from the browser with no software install, with a simple link.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51a0a8b0-9481-417f-8a6d-18ea0811c630.png","url":"https://www.capterra.com.au/software/186067/ring4","@type":"ListItem"},{"name":"Adversus","position":15,"description":"Adversus is a Danish software company founded in 2015 and headquartered in Aarhus, Denmark. We build cloud-based outbound sales software for teams that rely on the phone as a primary revenue channel. Our platform supports over 20 million calls every month across more than 150 countries.\n\nAdversus gives sales teams the tools to run structured outbound calling operations at scale. Core features include automated and power dialing, real-time campaign dashboards, call recording, live agent monitoring, built-in compliance controls, and flexible CRM integrations. Managers get a live view of what every rep is doing, how campaigns are converting, and where performance is lagging, all from a single platform.\n\nOutbound sales teams typically lose productivity to manual dialing, inconsistent rep activity, and limited visibility into what is actually happening on the floor. Adversus solves this by automating the parts of the workflow that slow reps down while giving managers the oversight they need","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51412d1-10ac-488c-a1a2-c1fe25b958ba.png","url":"https://www.capterra.com.au/software/192973/adversus-dialer","@type":"ListItem"},{"name":"VQ Online","position":16,"description":"VQ Online is a web-based quality assurance platform used to improve contact center team performance.  Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors.  VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts.  Also provides support for QA assignment and tracking.  Hosted in a SOC Type II environment in N.A.\n\nAn unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge.  Flat rate pricing is available for larger centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b32f392-9df8-4cf5-ad1a-ad7ca6aefa21.jpeg","url":"https://www.capterra.com.au/software/1019817/vq-online","@type":"ListItem"},{"name":"Calilio","position":17,"description":"Calilio is a AI powered cloud phone system offering virtual numbers in 100+ countries since 2023. Its user-friendly dashboard and unified callbox let users text, call, send voicemails, chat, and share images from one window. Standard Plans start at $15/month ($12 annually) for features like a web/app dialer, call filters, history, blocking, and forwarding. Premium Plan and Customizable Enterprise plans are also available. Calilio’s AI-powered tools include sentiment analysis, call summaries, and transcriptions. Sentiment analysis identifies client emotions—positive, neutral, or negative while summaries and transcriptions simplify reviewing call purposes and outcomes, boosting efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c2d4ec-1d0c-4daa-853a-9854f8117bf3.jpeg","url":"https://www.capterra.com.au/software/1060583/calilio","@type":"ListItem"},{"name":"CallShaper","position":18,"description":"CallShaper is designed to empower outbound and inbound contact centers with 5+ agents. Our solutions are ideal for businesses making and receiving calls to and from USA and Canada.  We offer robust tools that streamline operations and enhance customer interactions across diverse industries using AI, QA, dynamic scripting, IVR, customized reporting, lead management, dispatching, multiple call handling, omni options, and more. Whether your focus is on sales, customer service, telemarketing, or any other form of customer engagement, CallShaper provides a scalable and efficient platform to meet your evolving needs.\n\nDon't let outdated technology hold your contact center back. Contact us today to discuss the benefits CallShaper can bring to your organization. Discover how our robust solutions can revolutionize your operations, enhance agent productivity, and deliver superior customer experiences. Buy with confidence, knowing you're partnering with a leader committed to your success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3835d790-6351-45aa-b588-eec504048e4f.png","url":"https://www.capterra.com.au/software/157494/callshaper","@type":"ListItem"},{"name":"Orcatec","position":19,"description":"Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries.\n\nEasily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. Stay connected with your team and clients through real-time notifications, gather valuable reviews to boost your reputation, and much more.\n\nFeatures we offer: Dispatching and Scheduling, Estimates and Sales Proposals, Invoicing, Work Order Management, Job Management and Tracking, Field Service CRM, Route and GPS Tracking, Contractor Payroll and Commissions Management, Job Costing and Expenses Tracking, Payments with Credit Card and ACH, Card Reader, Consumer Financing, Calls Tracking and Messaging, Review Management, Advanced Reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/15bc333c-8471-4140-b945-45f0840e704e.png","url":"https://www.capterra.com.au/software/119837/orcatec","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":20,"description":"Dialing Innovations provides hosted services in the call center applications, sip trunking, and hosted phone systems space.  Dialing Innovations has 4000+ customers around the world.   With Dialing Innovations customers see massive reductions in costs and dramatic increases in production.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.capterra.com.au/software/173066/call-center-applications","@type":"ListItem"},{"name":"BeInContact","position":21,"description":"Improve your Customer Experience with BeInContact, our 100% Cloud Omnichannel Call Center software. BeInContact’s design is intuitive and easy to use, offering various features such as AI, IVR, ACD, a predictive dialer system and much more. BeInContact is natively integrated with the main market-leading CRM (SalesForce, Oracle, Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) allowing Sales and Service teams direct and customisable conversations with your customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.capterra.com.au/software/1020496/beincontact","@type":"ListItem"},{"name":"Contivio Contact Center","position":22,"description":"Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68d4250f-fa2c-4a86-9f71-0c5805ba0594.png","url":"https://www.capterra.com.au/software/130559/contivio-contact-center","@type":"ListItem"},{"name":"Intalk.io","position":23,"description":"intalk.io is an omnichannel Platform suited for contact centers.  \n1. Unify all channels – inbound, outbound voice, IVR, email, SMS, chat, social media & messenger\n2. On-premise, hybrid & cloud hosting\n3. In-built AI Chatbot & Ticketing System \n4.  CTI Pop-up and Pre-Integration with Salesforce, Zoho, Freshdesk, Truecaller, WhatsApp Business, etc.\n5. Real-time Reports & Analytics\n\nTrusted by 300+ customers, 12+ business verticals across 15+ countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7518f9b4-c85f-4203-bb7d-5f70881118e1.png","url":"https://www.capterra.com.au/software/199866/intalk-io","@type":"ListItem"},{"name":"Enghouse eKMS","position":24,"description":"eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.capterra.com.au/software/120410/ekms","@type":"ListItem"},{"name":"VIS Centralino in Cloud","position":25,"description":"VIS - Switchboard in Cloud\nLimitless Unified Communication\nThe Switchboard in Cloud VIS, the 2000net cloud telephone system, provides a complete switchboard that makes everything better with a simple and intuitive communication system, which allows you to check and change the main settings of the telephones, IVR, voice mail, etc.\nVirtual switchboard VIS is really simple, and makes your business more profitable, faster, flexible and definitely more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db15f42b-ea1c-476a-aeff-1ee750fc69d3.png","url":"https://www.capterra.com.au/software/1048937/vis","@type":"ListItem"}],"numberOfItems":25}
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