---
description: Discover and compare Contact Centre Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Centre Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

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# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Efficy CRM](https://www.capterra.com.au/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
2. [uContact](https://www.capterra.com.au/software/115213/ucontact) — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
3. [Phonexa](https://www.capterra.com.au/software/156125/phonexa) — 5.0/5 (75 reviews) — Use smart IVR system and other features to show users their caller journeys and generate automated call and agent scoring.
4. [FluentStream](https://www.capterra.com.au/software/138973/fluentstream) — 4.6/5 (71 reviews) — FluentStream: Streamline SMB communication and enhance productivity with cloud calling, analytics, mobile access, and more.
5. [Vonage Contact Center](https://www.capterra.com.au/software/104649/contactworld) — 4.3/5 (70 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
6. [Kavkom](https://www.capterra.com.au/software/140624/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier\!
7. [Zadarma](https://www.capterra.com.au/software/166095/zadarma) — 3.8/5 (67 reviews) — Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets.
8. [AVOXI](https://www.capterra.com.au/software/178939/avoxi-genius) — 4.8/5 (59 reviews) — Manage your call center with the AVOXI Platform to better manage team performance, call routing and the customer experience.
9. [VoIPstudio](https://www.capterra.com.au/software/162502/voipstudio) — 4.7/5 (55 reviews) — International award-winning Cloud PBX service with full Contact Center capabilities, perfect for small and medium-sized businesses.
10. [3CLogic](https://www.capterra.com.au/software/121250/cloud-call-center) — 4.3/5 (49 reviews) — Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees.
11. [Sharpen](https://www.capterra.com.au/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
12. [Soon](https://www.capterra.com.au/software/177084/soon) — 4.6/5 (48 reviews) — Soon optimizes contact center scheduling with AI forecasting, automated shift planning, and tools to enhance team collaboration.
13. [8x8 Contact Center](https://www.capterra.com.au/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
14. [Zoho Voice](https://www.capterra.com.au/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation
15. [Scorebuddy](https://www.capterra.com.au/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
16. [SparkTG VCC](https://www.capterra.com.au/software/137672/ivr) — 4.7/5 (42 reviews) — Virtual contact center software for India — omnichannel voice, WhatsApp \& AI routing, real-time analytics \& CRM integration.
17. [Ultatel Cloud Business Phone System](https://www.capterra.com.au/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) — Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity \& boost ROI.
18. [CloudCall](https://www.capterra.com.au/software/135009/cloudcall) — 4.0/5 (40 reviews) — AI-powered communications platform with deep CRM integration, real-time coaching, and hyperscale AWS infrastructure.
19. [WeKall](https://www.capterra.com.au/software/201461/wekall) — 4.5/5 (39 reviews) — Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost.
20. [Freshcaller](https://www.capterra.com.au/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
21. [MaxContact](https://www.capterra.com.au/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
22. [Aloware](https://www.capterra.com.au/software/179188/aloware) — 4.2/5 (33 reviews) — An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations
23. [BroadVoice Cloud PBX](https://www.capterra.com.au/software/146949/cloud-pbx) — 4.4/5 (30 reviews) — Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat.
24. [NUACOM](https://www.capterra.com.au/software/161267/nuacom) — 4.8/5 (30 reviews) — Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business.
25. [Dialer360](https://www.capterra.com.au/software/159373/dialer360) — 4.7/5 (27 reviews) — A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.

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Next: [Next page](https://www.capterra.com.au/directory/32035/contact-center/deployment-options/mac/software?page=4)

## Related Categories

- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)
- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.com.au/directory)

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Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.capterra.com.au/software/145658/sharpen","@type":"ListItem"},{"name":"Soon","position":12,"description":"Soon is an AI-powered workforce management platform built to optimize contact center operations. Its advanced forecasting capabilities analyze historical data to predict staffing needs, ensuring your contact center is always prepared for fluctuations in call volume. The automated shift planning feature enables managers to efficiently allocate resources, minimizing scheduling gaps and errors. Agents can easily swap shifts, request time off, and view their schedules through an intuitive interface, enhancing collaboration and satisfaction. Seamless integrations with tools like Google Calendar and Microsoft Outlook keep schedules synchronized across platforms. Comprehensive analytics provide actionable insights into agent performance and coverage trends, helping managers make data-driven decisions. Ideal for contact centers of all sizes, Soon adapts to your specific needs, ensuring flexibility, scalability, and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4bda1af8-2b98-4656-a993-666778d76b4c.png","url":"https://www.capterra.com.au/software/177084/soon","@type":"ListItem"},{"name":"8x8 Contact Center","position":13,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.com.au/software/161523/contactnow","@type":"ListItem"},{"name":"Zoho Voice","position":14,"description":"Zoho Voice is an online business telephony and contact center solution for businesses of all sizes with key features to elevate your business operations.\n - Advanced Calling and Routing: IVR, Messaging, and Voicemail services.\n - Premium features: Power dialer, Call monitoring, and Queue performance metrics.\n - Granular Visibility to calls at both the team and agent levels via detailed Call Analytics and Dashboards.\n - Seamless Integrations with Zoho Apps for better customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.capterra.com.au/software/1029158/zoho-voice","@type":"ListItem"},{"name":"Scorebuddy","position":15,"description":"Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. \n\nScorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.capterra.com.au/software/124360/scorebuddy","@type":"ListItem"},{"name":"SparkTG VCC","position":16,"description":"SparkTG is a cloud-based virtual contact center software platform that unifies voice, WhatsApp, and digital communication channels into a single agent interface. Replace costly on-premise infrastructure with a hosted solution that deploys in under 48 hours.\n\nInbound features: multi-level IVR, ACD, skill-based and language-based routing, queue management, and scheduled callbacks. Outbound features: auto dialer, predictive dialer, campaign manager, and lead tracking. WhatsApp Business API integration enables agents to handle messaging alongside calls from one dashboard.\n\nAdvanced capabilities: real-time supervisor wallboard, agent performance analytics, AI call scoring, sentiment analysis, automated call recording, number masking, toll-free numbers, and CRM integration (Salesforce, Zoho, Freshdesk).\n\nTRAI-compliant. 99.9% uptime SLA. Transparent usage-based pricing. Trusted by enterprises in healthcare, BFSI, e-commerce, real estate, and education across India.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.capterra.com.au/software/137672/ivr","@type":"ListItem"},{"name":"Ultatel Cloud Business Phone System","position":17,"description":"Ultatel's cloud contact center revolutionizes business communications with omnichannel capabilities, AI-powered tools to boost productivity, and seamless CRM integrations for a unified experience. \n\nOur platform supports unlimited calls, video meetings, Fax, SMS or chat messages. It includes over 50 advanced features, like Call Routing, ACD, Call Recording, AI Call Analytics, Quality Scoring, and Automated Summaries. These tools simplify workflows and improve customer engagement.\n\nTrusted by businesses of all sizes, Ultatel’s scalable and customizable solutions adapt to your unique needs, enabling effortless growth and operational efficiency. With industry-leading 24/7 support and a transparent pricing model, we ensure clarity and value every step of the way. Empower your team to deliver exceptional customer experiences, anywhere and anytime, with cutting-edge cloud technology.\n\nExplore Ultatel today and discover why we’re celebrated as a Gartner Category Leader and G2 Momentum Leader!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12e63107-bc37-41ff-818d-ae2dfd5b94e4.jpeg","url":"https://www.capterra.com.au/software/215555/clarity-business-phone-system","@type":"ListItem"},{"name":"CloudCall","position":18,"description":"CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.\n\nUnlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.capterra.com.au/software/135009/cloudcall","@type":"ListItem"},{"name":"WeKall","position":19,"description":"WeKall is a Spanish-language business phone company in the cloud, which seeks to increase your sales, in addition to improving your customer service. This professional telephone system is available for all types of companies, from micro to large companies, delivering the highest quality standards offered by the industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/291a49b3-8449-492b-86e0-abf0fc82f2cc.png","url":"https://www.capterra.com.au/software/201461/wekall","@type":"ListItem"},{"name":"Freshcaller","position":20,"description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.capterra.com.au/software/165078/freshcaller","@type":"ListItem"},{"name":"MaxContact","position":21,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.capterra.com.au/software/156506/maxcontact","@type":"ListItem"},{"name":"Aloware","position":22,"description":"Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df1b546f-7354-4a0e-9444-ffab489819b9.png","url":"https://www.capterra.com.au/software/179188/aloware","@type":"ListItem"},{"name":"BroadVoice Cloud PBX","position":23,"description":"Broadvoice provides modern communication systems for more meaningful connections.\n\nCommunicate, collaborate and grow with Broadvoice’s business communications cloud platform, including phone, SMS, video, and chat.\n\nOur suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/704dd5f0-bf77-49f8-9f12-ff2905472826.png","url":"https://www.capterra.com.au/software/146949/cloud-pbx","@type":"ListItem"},{"name":"NUACOM","position":24,"description":"The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.capterra.com.au/software/161267/nuacom","@type":"ListItem"},{"name":"Dialer360","position":25,"description":"Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, , Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eac12ec4-c130-4e11-b933-cc7b2864f70e.png","url":"https://www.capterra.com.au/software/159373/dialer360","@type":"ListItem"}],"numberOfItems":25}
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