17 years helping Australian businesses choose better software
RMM Software
Remote Monitoring and Management or RMM software is widely used by managed service providers to perform monitoring, maintenance, and troubleshooting for their clients' IT systems.
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Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Indonesia, Ireland
, Israel, Italy, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States
and 19 others
Languages
Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian
, Spanish, Swedish
and 2 others
"Using Site24x7 is fantastic. Monitoring of services is much easier."
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peter
IT Asset,Configuration Manager, Service Catalog and Knowledge Manager in Ghana
This information was sourced from Site24x7
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of Site24x7
Pros:
Low waiting times in getting technical support from them. Lots of tools and features.
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Cons:
As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams.
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This information was sourced from Site24x7
Who Uses Site24x7?
Site24x7 is built for small and medium businesses, and caters to job functions that include the business owner/web app administrator, site reliability...
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France
, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States
and 19 others
"The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment..."
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John
Systems Engineer in US
This information was sourced from Pulseway
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of Pulseway
Pros:
Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary.
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Cons:
Some missing features when we started to use but it has evolved a lot.
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This information was sourced from Pulseway
Who Uses Pulseway?
Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring...
Australia, Brazil, Canada, Costa Rica, Denmark, Finland, France, Germany, Greece, Iceland
, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States
and 12 others
"Nlyte has revolutionized my day to day work and made communications and simple data requests so..."
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Jared
Data Center Supervisor in US
This information was sourced from Nlyte DCIM
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of Nlyte DCIM
Pros:
I am quite happy with the nlyte product, even if to use it at its best, there is an need for an efficient organization of people who keep everything up to date.
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Cons:
The user interface must be written from the point of view of a naive first time user.
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This information was sourced from Nlyte DCIM
Who Uses Nlyte DCIM?
100 - 100,000 rack data centers and global hybrid infrastructures, across enterprise, colocation provider, and federal installations.
"I consider Solarwinds RMM a powerful software for managing IT Services which combines a set of..."
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Richard
Project Manager in Venezuela
This information was sourced from N-sight
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of N-sight
Pros:
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
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Cons:
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
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This information was sourced from N-sight
Who Uses N-sight?
Managed Service Providers and in-house IT Professionals who need to get up and running quickly and securely. N-able N-sight RMM is designed for...
Antigua & Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Canada
, Costa Rica, Czechia, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany, Greenland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, South Africa, Spain, Sweden, Switzerland, US Virgin Islands, United Kingdom, United States
and 31 others
"I have had excellent experience with TeamViewer, easy to use, allows me smooth access to devices..."
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Kuben
Technical Manager in South Africa
This information was sourced from TeamViewer Remote
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of TeamViewer Remote
Pros:
The greatest feature is the ease of access to support customers remotely. There was prerequisites to integrate with our existing platform, it was seemless.
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Cons:
It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.
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This information was sourced from TeamViewer Remote
Who Uses TeamViewer Remote?
Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitizatio...
"Really pleased and happy to have switched to Jibble. It makes doing payroll so much easier."
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Kristy L.
Partner in US
This information was sourced from Jibble
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of Jibble
Pros:
A cool feature is also that it warns you when staff reaches overtime and you can just the schedule. In the long run this app will save you money.
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Cons:
The flexibility of the software is limited in addressing some of our specific needs however there is no other software we can compare it to. The limitation of customizability has been our main issue.
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This information was sourced from Jibble
Who Uses Jibble?
Construction, manufacturing, retail, healthcare, F&B, education, startups, agencies, and companies with field employees, as well as office-based and...
"Stops a lot of malware sites. Blocks malware popups and does not slow down the computer"
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Natan
Coder in Spain
This information was sourced from ESET Endpoint Security
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of ESET Endpoint Security
Pros:
Ease of use, quick installation, frequent database update, integrate seamlessly.
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Cons:
The disadvantages it has are: it analyzes a few files (zip, ace, rar), the options it has been limited. Sometimes has problems detecting compressed programs; some files do not disinfect them.
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This information was sourced from ESET Endpoint Security
Who Uses ESET Endpoint Security?
ESET Endpoint Security offers a cloud-based and on-premises application for any size company that requires comprehensive protection for their devices.
"Everything has been great. The product is good and the price rocks."
Read the full review
Schuyler
Owner in US
This information was sourced from Zoho Assist
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of Zoho Assist
Pros:
Browser integration and Linux support are top features for us. Unattended also is a key feature for us.
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Cons:
Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.
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This information was sourced from Zoho Assist
Who Uses Zoho Assist?
Outsourced IT & MSP Support, IT Support, Customer Help Desks.
"It's useful for monitoring progress and coordinating the many tasks that have been delegated. In..."
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Laura
Human Resources Generalist in US
This information was sourced from JIRA Service Management
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of JIRA Service Management
Pros:
Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in.
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Cons:
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
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This information was sourced from JIRA Service Management
Who Uses JIRA Service Management?
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve...
"We utilize Liquidplanner to oversee different extend demands over the company, this device permits..."
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Jose
Project Manager in US
This information was sourced from LiquidPlanner
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of LiquidPlanner
Pros:
We enjoy the user friendly interface. It's easy to add\move tasks and adjust project plans.
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Cons:
It’s hard for me to only see *only* the projects that I own because i’m on at least one task within every project of the department so every project shows up.
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This information was sourced from LiquidPlanner
Who Uses LiquidPlanner?
Engineering, technology and manufacturing teams use LiquidPlanner’s Planning Intelligence to inform resource alignment, enhance collaboration and...
"I'm very happy, never run in any error and the agent program is constantly updated"
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Richard
Owner in Greece
This information was sourced from ActivTrak
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of ActivTrak
Pros:
Software was easy to use and adapt to. I have not integrated it with other apps.
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Cons:
The interface can be a bit of a maze. Multiple ways of getting to the same page and at the same time sometimes hard to get back to where you have been before.
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This information was sourced from ActivTrak
Who Uses ActivTrak?
Our target market includes any small to large-sized fortune 1000 company with 5-1000+ employees with computers. Ideally, business leader, IT...
This information was sourced from verified user reviews of Jamf Pro
Pros:
Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on.
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Cons:
The Jumpstart fee for macOS management is often a burden that small, independent schools cannot afford.
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This information was sourced from Jamf Pro
Who Uses Jamf Pro?
Jamf is committed to enabling IT to empower end-users and bring the legendary Apple experience to businesses, education institutions and government...
Australia, Austria, Belgium, Brazil, Canada, Colombia, Denmark, Finland, France, Germany
, India, Ireland, Japan, Luxembourg, Netherlands, Norway, South Africa, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
and 12 others
This information was sourced from Remote Desktop Manager
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of Remote Desktop Manager
Pros:
Our IT support team is in a different physical office, so when we need IT support, Remote Desktop Manager allows remote assistance in a straightforward and simple solution.
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Cons:
A lot of disconnection issues and slow load up sometimes which can be annoying to deal with when in a time crunch.
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This information was sourced from Remote Desktop Manager
Who Uses Remote Desktop Manager?
Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for...
"I've used LogMeIn Central to manage user workstations across the networks of two manufacturing..."
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Jeff
ERP Software Implementation Specialist in US
This information was sourced from LogMeIn Central
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of LogMeIn Central
Pros:
It has everything you need to manage your computer remotely. It's very easy to use and it can help you transfer data without the need to log into the other computer and interrupt the user.
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Cons:
There is poor support for Mac. The software for Mac doesn't support chat.
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This information was sourced from LogMeIn Central
Who Uses LogMeIn Central?
Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, and Tech Support organizations.
This information was sourced from verified user reviews of Dameware
Pros:
This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.
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Cons:
What I do not like is that when I keep an organized list of end point machines, it keeps losing my machine names and mixing them up.
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This information was sourced from Dameware
Who Uses Dameware?
Dameware products support IT pros worldwide. Based on their needs, you can choose between DRE, which is perfect for SMB businesses, or DRS, which...
"PRTG brings a lot of value to our organization and it works well to notify our Department immediatel..."
Read the full review
Adam
Service Desk Manager in US
This information was sourced from PRTG
IT Asset Management
Real-time Alerts
Network Monitoring
Deployment Management
Patch Management
Remediation Management
For MSPs
This information was sourced from verified user reviews of PRTG
Pros:
Overall good product and gives needed visibility.
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Cons:
The interface was a little weird to understand at first. However, I had to find how to add users and groups for alerts.
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This information was sourced from PRTG
Who Uses PRTG?
Paessler and PRTG, are two names inseparably associated with award-winning monitoring. PRTG is the ideal solution for small to enterprise infrastructu...
Argentina, Australia, Austria, Belgium, Brazil, Canada, Colombia, Cyprus, Denmark, France
, Germany, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
and 18 others
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