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description: Page 7 - See the list of the best Conversational AI Platforms for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 7 - Conversational AI Platforms - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software) > [Page 7](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software?page=7)

# Conversational AI Platforms

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> Conversational AI Platforms help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.

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## Products

1. [LoyJoy](https://www.capterra.com.au/software/1026654/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is a Conversational AI platform for Enterprise customers that turns business processes into beautiful conversations
2. [SAS Viya](https://www.capterra.com.au/software/1043140/sas-viya) — 4.4/5 (12 reviews) — SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure.
3. [STAN AI](https://www.capterra.com.au/software/1052246/stan-ai) — 5.0/5 (12 reviews) — STAN AI is a virtual assistant designed to help property managers respond to homeowner inquiries, service requests, and bookings.
4. [CausalFunnel](https://www.capterra.com.au/software/1062383/causalfunnel) — 5.0/5 (12 reviews) — CausalFunnel increases site conversion by custom AI models such as personas and AI shop assistants.
5. [CXMEngine](https://www.capterra.com.au/software/175876/relay) — 4.4/5 (11 reviews) — OvationCXM connects your entire ecosystem to create the customer journeys you need, using the services and partners you already have.
6. [HumanFirst](https://www.capterra.com.au/software/183859/humanfirst) — 4.9/5 (11 reviews) — HumanFirst is a solution to curate, build, and continuously improve NLU training datasets in a data-driven and streamlined way.
7. [Forethought](https://www.capterra.com.au/software/196175/agatha) — 4.5/5 (11 reviews) — Forethought is the first AI-native platform for enterprise customer experience.
8. [Smart Tribune](https://www.capterra.com.au/software/203139/smart-tribune) — 4.4/5 (11 reviews) — Deploy Smart Bot across all of the conversational channels to provide customers them instant, automated support whenever needed.
9. [Avaya Experience Platform](https://www.capterra.com.au/software/212871/aura-call-center-elite) — 4.7/5 (11 reviews) — Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints.
10. [Capturi](https://www.capterra.com.au/software/216651/capturi) — 4.8/5 (11 reviews) — Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights.
11. [DontGo](https://www.capterra.com.au/software/152787/dontgo) — 4.4/5 (10 reviews) — DontGo's patented technology reinvents Chat by utilizing AI to solve how companies convert their web visitors into customers.
12. [Verloop](https://www.capterra.com.au/software/172660/verloop) — 4.7/5 (10 reviews) — Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI
13. [Ruby Receptionists](https://www.capterra.com.au/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services) — 4.2/5 (10 reviews) — Save time, capture opportunities, and delight your callers 24/7 with the \#1 virtual receptionist team for small businesses.
14. [Enterprise Bot](https://www.capterra.com.au/software/188017/chatbot2go) — 4.5/5 (10 reviews) — Our proprietary Conversational AI Platform comes as a suite of AI virtual assistants and process automation tools that work together.
15. [Tilde.AI](https://www.capterra.com.au/software/196919/tilde-ai) — 4.3/5 (10 reviews) — Multilingual virtual assistant platform with cutting edge natural language understanding for customer support.
16. [Social Intents](https://www.capterra.com.au/software/211547/social-intents) — 4.7/5 (10 reviews) — AI-powered live chat and chatbots to talk to your customers right from Microsoft Teams, Slack, Google Chat, WhatsApp and SMS.
17. [Target First](https://www.capterra.com.au/software/212607/target-first) — 4.2/5 (10 reviews) — Get in touch with your visitors and customers 24/7, Live or Messaging with our unified intelligent customer relationship solution.
18. [Dowork.ai](https://www.capterra.com.au/software/1017315/doworkai) — 4.4/5 (10 reviews) — Dowork.ai is a project estimation and tracking solution for agencies and companies that need to deliver projects on time and on budget.
19. [Inxide](https://www.capterra.com.au/software/1019488/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way
20. [watsonx Assistant](https://www.capterra.com.au/software/1026166/ibm-watson-assistant) — 4.4/5 (10 reviews) — AI-powered virtual assistant that helps with automating customer support, sales and marketing, and answering FAQs.
21. [Livserv](https://www.capterra.com.au/software/1042512/livserv) — 4.5/5 (10 reviews) — AI chatbot platform for lead generation, customer engagement, and sales automation across website and WhatsApp.
22. [HiperMe\!](https://www.capterra.com.au/software/1050688/hiperme) — 4.8/5 (10 reviews) — Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place.
23. [VINSI](https://www.capterra.com.au/software/1097305/VINSI) — 5.0/5 (10 reviews) — AI-powered platform unifying voice agents, CRM, automation, ticketing, QA \& analytics into one connected business ecosystem.
24. [Velaro](https://www.capterra.com.au/software/116972/velaro) — 3.9/5 (9 reviews) — AI-driven conversations that blend automation, workflows, and live agent support across channels.
25. [Centralpoint](https://www.capterra.com.au/software/161470/centralpoint) — 4.6/5 (9 reviews) — People are not looking for answers to questions..they are instead looking for Questions guiding them to the right one

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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Easily escalate chats to your human team anytime or have your AI agent handle your after-hours customer service.\n\nOne unified team inbox for website chat, WhatsApp, SMS, and Facebook Messenger messages.  Answer any of these messages right from your inbox in Teams, Slack, and Google Chat.\n\nOffer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.capterra.com.au/software/211547/social-intents","@type":"ListItem"},{"name":"Target First","position":17,"description":"Target First is able to identify your visitors with high potential, and allows you to engage in conversation at the right time 24/7 through the appropriate channel by click to chat, web call back, chatbot, messaging, push marketing or making an appointment.\nThanks to its behavioral targeting engine, you only speak to visitors that interest you.\n\nTarget First is a French company on a human scale, which offers it great flexibility and availability to its customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95e843c0-6e4c-4ddf-80d5-7da1a073d125.png","url":"https://www.capterra.com.au/software/212607/target-first","@type":"ListItem"},{"name":"Dowork.ai","position":18,"description":"Dowork.ai is a project estimation software built both for agencies and enterprises. Start estimating a project on Dowork.ai by adding project details such as phases and tasks. Invite team members to estimate together and share the estimation with external stakeholders through a live one-pager that will be updated in real-time once you make changes to the project. Use Kanban boards, Gantt charts, Jira synchronization, webhooks to streamline the work and effectively track project progress.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5a3b641-9c48-4f60-8076-47dd703b07e2.png","url":"https://www.capterra.com.au/software/1017315/doworkai","@type":"ListItem"},{"name":"Inxide","position":19,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability.\nInxide can track thousands of digital and human interactions every day, making them analyzable in real time through standard or easily configurable reports and KPIs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.capterra.com.au/software/1019488/inx-app","@type":"ListItem"},{"name":"watsonx Assistant","position":20,"description":"IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.\n\nMost chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3de8259b-4899-4ce1-9e7f-ef0028ec2eff.jpeg","url":"https://www.capterra.com.au/software/1026166/ibm-watson-assistant","@type":"ListItem"},{"name":"Livserv","position":21,"description":"Livserv.ai is a conversational AI platform that helps businesses automate customer interactions, generate high-quality leads, and drive sales through intelligent chat automation.\n\nBuilt for modern businesses, Livserv.ai enables organizations to engage website visitors instantly, respond to customer queries in real time, and convert conversations into qualified opportunities without manual intervention. The platform supports automation across multiple touchpoints, including websites and WhatsApp, making it easier to manage and scale customer communication.\n\nLivserv.ai is particularly effective for industries such as real estate, healthcare, education, and service-based businesses where timely engagement plays a critical role in conversions. By automating repetitive tasks like lead capture, qualification, appointment booking, and follow-ups, businesses can significantly improve efficiency and reduce response delays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90667e47-1469-439b-b344-4fec9c25bfcc.jpeg","url":"https://www.capterra.com.au/software/1042512/livserv","@type":"ListItem"},{"name":"HiperMe!","position":22,"description":"HiperMe is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/514d6040-4524-4b08-bd62-111aedf87eb5.jpeg","url":"https://www.capterra.com.au/software/1050688/hiperme","@type":"ListItem"},{"name":"VINSI","position":23,"description":"VINSI is an AI-powered \"business-in-a-box\" platform that replaces disconnected software with one connected ecosystem for communication, operations, automation, customer experience and growth. Built by contact center veterans, VINSI combines AI Voice Agents, CRM, Workflows, Ticketing, Analytics, QA and Automation to help businesses scale faster, reduce costs and improve customer experience.\n\nProducts include VINSI VOICE (AI voice agents, 24/7 inbound/outbound calls), VINSI CRM (leads, pipelines, billing, lifecycle management), VINSI FLOW (workflow automation), VINSI CONNECT (internal communications), VINSI TICKETS (AI-powered support management), VINSI QA (automated call scoring and compliance), VINSI INSIGHTS (business intelligence dashboards) and VINSI ENGAGE (CRM-connected marketing automation).\n\nVINSI integrates with 1,000+ systems including Salesforce, HubSpot and Shopify, serving healthcare, legal, hospitality, retail, BPO and enterprise. One platform. Every tool connected.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d7f7676-fe6d-4212-8403-4125c36dfcfb.png","url":"https://www.capterra.com.au/software/1097305/VINSI","@type":"ListItem"},{"name":"Velaro","position":24,"description":"Combine generative AI chatbots with structured workflows to deliver intelligent, context-aware conversations across every channel. \n\nYou can guide visitors through complex processes, answer open-ended questions with AI, and transition to live agents without losing context. AI agents can be trained on your content, knowledge base, or URLs to reflect your brand and policies. \n\nWhether handling billing inquiries, product guidance, or onboarding, your AI agents maintain accuracy while supporting real-time, multi-channel communication, including live chat, SMS, WhatsApp, Messenger, and voice channels such as IVR, click-to-call, and VoIP into one platform. \n\nCustomers get the information they need right away, and your team can focus on the conversations that matter most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c33f5f-2f34-49c2-8261-e4543753bee7.png","url":"https://www.capterra.com.au/software/116972/velaro","@type":"ListItem"},{"name":"Centralpoint","position":25,"description":"Centralpoint empowers Questions to be presented as user's search (specific keywords, part numbers, or anything)....guiding the user to find the right answer as quickly possible. This is done through automated, scheduled data mining, indexing and aggregation routines against all of your disparate data sources....so it is fresh from the oven at all times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.capterra.com.au/software/161470/centralpoint","@type":"ListItem"}],"numberOfItems":25}
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