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description: Page 35 - See the list of the best Conversational AI Platforms for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 35 - Conversational AI Platforms - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software) > [Page 35](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software?page=35)

# Conversational AI Platforms

Canonical: https://www.capterra.com.au/directory/31596/conversational-ai-platform/software

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> Conversational AI Platforms help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.

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## Products

1. [PolicyLift](https://www.capterra.com.au/software/1097421/PolicyLift) (0 reviews) — PolicyLift is a cloud-based insurance agency software that uses AI to streamline workflows from lead generation to policy binding.
2. [Elba](https://www.capterra.com.au/software/1097567/Elba) (0 reviews) — Elba by Kolsetu is an AI platform that automates customer interactions and workflows across voice, messaging, and digital channels.
3. [inFlow EngageAI](https://www.capterra.com.au/software/1097606/inFlow-EngageAI) (0 reviews) — AI-powered omnichannel platform automating customer support, sales, and WhatsApp engagement across 40+ channels and 130+ languages.
4. [instantKOM](https://www.capterra.com.au/software/1097645/instantKOM) (0 reviews) — Conversational AI platform that enables businesses to manage chats, automate bots, and send newsletters via WhatsApp, SMS, and Signal.
5. [Therapy-Chats.com](https://www.capterra.com.au/software/1097809/Therapy-Chats-com) (0 reviews) — AI-based therapy solution that offers relationship advice and stress relief tools, promoting emotional wellness effectively.
6. [Atendio](https://www.capterra.com.au/software/1097911/Atendio) (0 reviews) — AI chatbot platform that helps businesses automate customer service interactions on WhatsApp, Instagram, Facebook, and TikTok.
7. [Callex](https://www.capterra.com.au/software/1097920/Callex) (0 reviews) — AI-based call center solution that provides omnichannel support for voice, chat, email, SMS, and WhatsApp on a unified interface.
8. [Callbeat](https://www.capterra.com.au/software/1098029/Callbeat) (0 reviews) — AI-powered voice bots and smart IVR for LATAM SMEs. Automate inbound call routing and customer service without adding human headcount.
9. [Sarvam](https://www.capterra.com.au/software/1098097/Sarvam) (0 reviews) — Samvaad is Sarvam's conversational agent platform, built to turn every customer interaction into a measurable business outcome. Whether
10. [TheChattyAI](https://www.capterra.com.au/software/1098188/TheChattyAI) (0 reviews) — AI-based receptionist solution that helps answer calls, book appointments, and handle tasks for home service businesses.
11. [HandwerksHeld](https://www.capterra.com.au/software/1098264/HandwerksHeld) (0 reviews) — AI-based lead management solution that helps German trade businesses automate customer inquiries via WhatsApp on a unified interface.
12. [Aiello AI Call Agent](https://www.capterra.com.au/software/1098282/Aiello-AI-Call-Agent) (0 reviews) — Conversational AI solution that helps businesses automatically answer calls and manage customer inquiries in multiple languages.
13. [MikroMES](https://www.capterra.com.au/software/1098367/MikroMES) (0 reviews) — MikroMES is manufacturing execution software that uses AI and modular apps to optimize and streamline production operations.
14. [TalkLuna](https://www.capterra.com.au/software/1098457/TalkLuna) (0 reviews) — TalkLuna is an AI answering service that handles business calls around the clock, books appointments, and captures leads.
15. [Open](https://www.capterra.com.au/software/1098622/Open) (0 reviews) — AI-based customer support solution that helps businesses automate tickets across chat, email, voice, and social media channels.
16. [MissedCalls](https://www.capterra.com.au/software/1098664/MissedCalls) (0 reviews) — Call capturing tool that helps trade businesses recover missed calls, automate follow-ups, and manage interactions via SMS and email.
17. [RestoCall AI](https://www.capterra.com.au/software/1098682/RestoCall-AI) (0 reviews) — French AI voice assistant for restaurants. Answers calls 24/7, takes reservations and Click \& Collect orders.
18. [Solwees](https://www.capterra.com.au/software/1098758/Solwees) (0 reviews) — Solwees is AI software that automates appointment scheduling through calls, WhatsApp, and email for restaurants and salons.
19. [Sacflow](https://www.capterra.com.au/software/1098770/Sacflow) (0 reviews) — AI-based customer interaction management solution that automates and centralizes communications across multiple channels.
20. [OpenGreet](https://www.capterra.com.au/software/1098775/OpenGreet) (0 reviews) — OpenGreet AI is an AI voice agent platform that automates business calls for sales, support, and customer engagement.
21. [CrafterQ](https://www.capterra.com.au/software/1098789/CrafterQ) (0 reviews) — CrafterQ is a cloud-based tool that helps create website AI agents that answer questions, guide visitors, and convert more customers.
22. [Clerx](https://www.capterra.com.au/software/1098806/Clerx) (0 reviews) — Clerx helps law firms capture, qualify, and follow up with client inquiries across calls, website chat, and text messages 24/7.
23. [Cyberstaff](https://www.capterra.com.au/software/1098843/Cyberstaff) (0 reviews) — Cyberstaff is AI receptionist software that handles customer calls and messages while automating administrative tasks for businesses.
24. [Botias](https://www.capterra.com.au/software/1098887/Botias) (0 reviews) — Botias automates sales, bookings, and support on WhatsApp, Instagram, Messenger, and email for hospitality, clinics, and retail SMBs.
25. [OnDial](https://www.capterra.com.au/software/1098892/OnDial) (0 reviews) — OnDial is an AI voice agent platform that automates phone calls with multilingual support and analytics for businesses.

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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A Copilot feature suggests responses and summarizes chats when manual input is needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a74e8af-0364-4032-b09e-f7e5a21d27aa.jpeg","url":"https://www.capterra.com.au/software/1097911/Atendio","@type":"ListItem"},{"name":"Callex","position":7,"description":"Callex Solutions is a call center solution offering omnichannel support across voice, chat, email, SMS, and WhatsApp. It streamlines operations with intelligent routing, CRM integration, and real-time insights. Built on FreeSWITCH technology, it handles inbound and outbound communications efficiently. Outbound tools include campaign planning, auto dialers, and CRM synchronization for lead generation.\n\nAI features, such as chatbots, smart routing, and scheduling reduce manual tasks while ensuring availability. The platform unifies communication channels into one interface. Analytics provide real-time visibility into agent performance and customer interactions. 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Speaks your customers' language: Natively handles Indian languages and code-mixed conversations, so agents sound natural to every customer, in every region.\n\n2. Works across channels: One agent, deployed seamlessly across voice calls, WhatsApp, and web chat, with consistent context and tone.\n\n3. Plugs into your stack: Connects to CRMs, core banking systems, ERPs, ticketing tools, and internal APIs to fetch information and take action in real time.\n\n4. Goes beyond conversation: Completes transactions, updates records, books appointments, processes requests, and triggers downstream workflows.\n\n5. Delivers actionable insights: Every conversation becomes structured data on customer intent, satisfaction, and outcomes, ready for your analytics and decisioning systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d7dea874-df54-407e-8b69-38e7b69031d7.jpeg","url":"https://www.capterra.com.au/software/1098097/Sarvam","@type":"ListItem"},{"name":"TheChattyAI","position":10,"description":"TheChattyAI is AI voice receptionist solution with three agents managing calls, appointments, and operations. Luna handles English calls, answering in two seconds, identifying emergencies, booking appointments, and syncing schedules to Google Calendar or Cal.com.\n\nLuna discloses its AI identity when asked. Lucy offers the same features for Spanish-speaking callers, seamlessly switching between English and Spanish mid-call. Aria oversees back-office tasks, such as dispatch logistics, job briefings, follow-ups, generating job cards, automating reviews, and sending reminders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfe56e55-7a47-4830-a92e-2299e8495b2b.jpg","url":"https://www.capterra.com.au/software/1098188/TheChattyAI","@type":"ListItem"},{"name":"HandwerksHeld","position":11,"description":"HandwerksHeld is an AI-based lead management solution that automates customer inquiries via WhatsApp. Acting as a virtual assistant, it responds within seconds, gathering key project details like location, photos, urgency, and trade category through conversational interactions—eliminating the need for forms or calls. The German-language bot assigns a quality score to inquiries, helping businesses prioritize serious leads.\n\nA centralized dashboard displays qualified leads with summaries, enabling efficient callbacks. Operators can review bot responses via Telegram during setup, which requires no technical expertise and is completed within 24 hours with personalized support. Hosted on Frankfurt-based servers, the platform ensures GDPR compliance. HandwerksHeld uses a flat subscription model, offering 24/7 availability to capture inquiries beyond business hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1f232d6-3c51-4ced-b50a-845747de8c45.png","url":"https://www.capterra.com.au/software/1098264/HandwerksHeld","@type":"ListItem"},{"name":"Aiello AI Call Agent","position":12,"description":"Aiello AI Call Agent is an AI‑powered voice solution that acts as a smart frontline assistant to transform customer communications. Built on advanced natural language processing and large language models, it engages callers in natural, human‑like conversations across multiple languages—including English, Chinese, Japanese, Bahasa Indonesia, and Korean. With automatic language detection, it ensures that routine inquiries are handled quickly, accurately, and professionally.\n\nBeyond answering FAQs, the platform integrates seamlessly with existing telephony and task management systems to transcribe records, automate ticket creation, and escalate complex requests to live agents. Additionally, the AI Call Agent can guide guests through completing, modifying, or cancelling restaurant reservations. This highly scalable, hardware‑free solution can significantly reduce repetitive workloads for your staff while elevating customer interaction and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e633fc0-da12-44e4-931a-c22588aeaf44.png","url":"https://www.capterra.com.au/software/1098282/Aiello-AI-Call-Agent","@type":"ListItem"},{"name":"MikroMES","position":13,"description":"MikroMES is AI-powered manufacturing execution software for production floors, offering modular applications that work independently with synchronized data. SnapTrack logs downtime, Pace manages production pacing, BinTrack tracks inventory, and RequestRepair streamlines maintenance communication. FabAI, an integrated AI agent, enables natural language interaction with production data, surfacing trends, anomalies, and facilitating conversational event logging and maintenance requests, eliminating complex interfaces. Its cloud-native architecture ensures rapid deployment without servers or IT overhead, while data normalization provides clean, queryable production data. Built-in access controls manage permissions and security. MikroMES integrates with systems like SAP, Oracle, Microsoft, and Salesforce, and its device-agnostic design works on mobile, tablet, and desktop without app downloads. Facilities can deploy modular applications as needed and scale operations over time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/300bcf97-6f4a-4257-916d-2c06c4e0c886.png","url":"https://www.capterra.com.au/software/1098367/MikroMES","@type":"ListItem"},{"name":"TalkLuna","position":14,"description":"TalkLuna is an AI-powered answering service that handles business calls 24/7. Using conversational AI, it engages callers naturally, capturing information, qualifying leads, and booking appointments directly into calendars. Supporting over 30 languages, it instantly detects and responds in the caller's language. \n\nThe platform integrates with CRM systems and scheduling tools, syncing call data and bookings seamlessly. After each call, TalkLuna provides SMS and email summaries detailing caller intent and next steps. \n\nIts smart call transfer feature connects urgent callers to team members in real-time. Call analytics offer insights into trends and sentiment. Businesses can customize call handling rules, including operating hours and routing.\n\nThe system answers calls instantly, transfers callers when needed, sends booking links via SMS, and builds a contact directory from call data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a555652b-aee6-448d-8bc0-4b4aac951fe2.jpg","url":"https://www.capterra.com.au/software/1098457/TalkLuna","@type":"ListItem"},{"name":"Open","position":15,"description":"Open is an AI-based customer support platform that automates ticket handling across chat, email, voice, and social media channels. The system uses a unified AI engine to analyze incoming tickets, determine customer intent, and either resolve inquiries automatically or route them to appropriate teams. The platform's intent analysis evaluates ticket complexity to decide whether to auto-resolve, escalate to human agents, or direct inquiries to specialized teams. The platform integrates with existing helpdesk systems such as Zendesk, HubSpot, Intercom, Salesforce, and Freshdesk. \n\nOpen connects to knowledge bases and APIs to inform responses and execute actions such as processing refunds or updating account information. The platform includes customer insights analytics, which tracks support performance and satisfaction metrics. Knowledge gap detection identifies missing information in support resources, and automated workflows handle multi-step processes across connected systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d941dd7-0fca-4ba4-b210-a0f0a0750ed9.jpg","url":"https://www.capterra.com.au/software/1098622/Open","@type":"ListItem"},{"name":"MissedCalls","position":16,"description":"MissedCalls is a business automation solution designed to recover lost opportunities from unanswered calls and streamline follow-ups. After setup, it operates in the background with minimal management. When calls go unanswered, the system sends an SMS to capture job details and routes leads to the inbox without altering workflows. It automates follow-ups, sending emails to unconverted prospects, requesting Google reviews after job completion, chasing payments post-invoice, and prompting referrals.\n\nA dashboard tracks interactions and lead status for customer engagement visibility. The AI receptionist answers calls 24/7, books appointments, records messages, and transfers calls using a natural Australian voice. Mobile-first landing pages, customized with branding and service details, launch within one business day. Setup involves completing a short form, with login credentials delivered the next day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0098194-8367-40ff-9f84-dc38e77c2562.png","url":"https://www.capterra.com.au/software/1098664/MissedCalls","@type":"ListItem"},{"name":"RestoCall AI","position":17,"description":"RestoCall AI is the French AI voice assistant designed for independent restaurants that miss calls during service. The solution answers every call in less than a second, 24/7, autonomously takes reservations and Click & Collect orders, and synchronizes everything with your point-of-sale software (Zelty, Lightspeed Restaurant, L'Addition). Designed for restaurants receiving 20+ calls per day, RestoCall AI handles an average of 80 to 90% of calls completely autonomously.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96adf5fd-47bc-4df7-b18d-f7e827ba7fb3.png","url":"https://www.capterra.com.au/software/1098682/RestoCall-AI","@type":"ListItem"},{"name":"Solwees","position":18,"description":"Solwees is booking software that automates appointment scheduling and customer communication across multiple channels. The platform operates through phone, WhatsApp, Instagram, and email to convert inquiries into confirmed bookings within integrated calendars.\n\nThe software integrates with tools such as Booksy, Fresha, OpenTable, Stripe, and Google Calendar for booking management. Solwees offers table management, real-time availability checks, and deposit requests through Stripe. A unified inbox consolidates communications and maintains context across channels for transitions between AI and human agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/028d332c-6d9f-4c77-9162-0d234abbbaa9.png","url":"https://www.capterra.com.au/software/1098758/Solwees","@type":"ListItem"},{"name":"Sacflow","position":19,"description":"Sacflow is an omnichannel customer service platform that uses AI to automate and manage interactions across channels like WhatsApp, email, Instagram, and web chat. It consolidates these into one interface, allowing support staff to access complete conversation histories without switching apps. AI agents handle routine tasks such as freight quotations, shipment tracking, and billing, reducing the need for human intervention. The platform integrates with business software via open APIs, connecting with systems like ERP and CRM tools. \n\nSacflow's analytics dashboard tracks service levels, response times, and customer satisfaction. It supports department-based routing and allows multiple agents to manage the same channel. Workflow automation lets teams design chatbots without programming. Automated alerts notify staff of critical events. The platform operates continuously, handling inquiries outside business hours, with proactive monitoring by the vendor's team to improve processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86868283-4b4f-46a3-819d-babd16be5558.jpg","url":"https://www.capterra.com.au/software/1098770/Sacflow","@type":"ListItem"},{"name":"OpenGreet","position":20,"description":"OpenGreet AI is a voice agent platform automating business calls across the Asia-Pacific region. It handles sales, support, scheduling, feedback collection, and lead re-engagement through natural conversations without manual agents. Specializing in regional languages like Singapore English, Bahasa Melayu, and Mandarin, it ensures authentic communication tailored to local speech patterns. The platform features AI voice agents for call management, conversation intelligence for transcripts and insights, and post-call automation for tasks like CRM updates. With response times under one second, it adapts dynamically to customer intent, managing inbound and outbound calls while providing transcripts, summaries, and sentiment detection. Security includes encrypted data, PDPA compliance, and secure cloud infrastructure. Features include branded call identification, batch campaigns, smart routing, and SIP trunking. OpenGreet AI supports voice, chat, and messaging from one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c26ea6c-47c2-4d36-ae2d-0e9555742f65.png","url":"https://www.capterra.com.au/software/1098775/OpenGreet","@type":"ListItem"},{"name":"CrafterQ","position":21,"description":"CrafterQ is a no-code AI agent platform that helps businesses turn websites into interactive, conversational experiences. With CrafterQ, teams can deploy custom AI agents trained on their own website content, documents, FAQs, and knowledge bases to engage visitors in real time, answer questions, recommend relevant content, and guide users toward the next step.\n\nCrafterQ helps convert website traffic into active conversations that support sales, customer service, and content discovery. AI agents can provide 24/7 assistance, resolve common questions, reduce support workload, and help visitors find the information.\n\nCrafterQ offers analytics to reveal visitor questions, content gaps, and emerging trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/861feb37-73b8-484c-8dab-4e1b9101fbf7.png","url":"https://www.capterra.com.au/software/1098789/CrafterQ","@type":"ListItem"},{"name":"Clerx","position":22,"description":"Clerx is an AI intake and client communication platform built for law firms. It helps firms respond to new and existing client inquiries across phone calls, website chat, and text messages, so fewer opportunities are missed during busy hours, after hours, or peak call periods.\n\nClerx captures caller and visitor details, qualifies potential clients based on firm-specific criteria, answers common questions, routes messages, and helps book consultations. The platform supports English and Spanish, with support for 35+ additional languages, making it especially useful for consumer-facing practices such as immigration, personal injury, family law, estate planning, workers’ compensation, real estate, and plaintiff-side employment law.\n\nClerx offers one-click setup for supported legal practice management and CRM integrations, allowing captured intake data to flow into existing workflows. The software reduces manual intake work, improves responsiveness, and gives attorneys and staff more time t","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a546c2f-f188-4dbc-a5ef-91a465a00eaf.png","url":"https://www.capterra.com.au/software/1098806/Clerx","@type":"ListItem"},{"name":"Cyberstaff","position":23,"description":"Cyberstaff is an AI-driven platform for customer communication and operations management. \n\nIts AI receptionist answers calls 24/7, capturing inquiries and organizing data without manual input. It manages calls when staff are unavailable, understanding intent to book appointments or capture leads. All calls are recorded and transcribed for reference. The platform integrates SMS, WhatsApp, email, and social media into one interface. \n\nIt organizes interactions into a CRM, compiling customer histories, jobs, quotes, and payments with AI-generated summaries. \n\nFeatures include:\n- Calendar integration\n- SMS notifications\n- Call handling including rules based transfers\n- Automated follow-ups. \n\nThe system maintains customer memory for continuity and handles multiple simultaneous calls. \n\nWebsite SMS widgets provide additional customer touchpoints to line businesses' website chats to contacts via Cyberstaff","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d1c5205-5579-46cb-9cb6-aad67a17dd09.png","url":"https://www.capterra.com.au/software/1098843/Cyberstaff","@type":"ListItem"},{"name":"Botias","position":24,"description":"Botias is an AI chatbot platform that automates customer service and sales across WhatsApp, Instagram, Messenger, Telegram, email, and web chat. It handles inquiries, bookings, payments, and quotes using natural language understanding, voice transcription, and image recognition to interpret audio messages, photos, and text in over 50 languages. The platform centralizes every conversation in a unified inbox.\n\nand integrates with Stripe and Mercado Pago for automatic in-chat payments. Botias syncs with calendars and inventory in real time to manage availability and prevent double-bookings. A customizable agent panel lets human staff monitor conversations and take over when needed, with automatic escalation for complex queries. Businesses configure bot behavior using industry-specific templates for hospitality, clinics, fitness studios, events, retail, and professional services. Botias integrates with CRM systems via outbound webhooks and supports GDPR data-deletion requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d761a5d1-4bbb-400e-97bc-20c9a92a24d4.jpg","url":"https://www.capterra.com.au/software/1098887/Botias","@type":"ListItem"},{"name":"OnDial","position":25,"description":"OnDial is an AI voice agent platform that automates phone calls through natural, human-like conversations. It deploys autonomous agents to handle customer interactions 24/7, delivering instant, contextual replies without human intervention. These agents understand intent and ensure seamless communication across multiple calls simultaneously. The system features ultra-low latency, responding in under 500 milliseconds for natural conversation flow. Supporting over 100 languages, OnDial enables global service delivery. Analytics provide insights into call performance and sentiment analysis, while lead qualification scores prospects based on conversation quality. Appointment scheduling allows real-time booking with calendar integration. OnDial ensures enterprise-grade security with GDPR and CCPA compliance. Deployment options include API integration for developers or a no-code platform for business teams, scaling to manage multiple conversations while maintaining consistent quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d134100a-ffb0-4478-82ca-1ce1e8d53672.jpg","url":"https://www.capterra.com.au/software/1098892/OnDial","@type":"ListItem"}],"numberOfItems":25}
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