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description: Page 3 - See the list of the best Customer Journey Mapping Tools for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 3 - Customer Journey Mapping Tools - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software) > [Page 3](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software?page=3)

# Customer Journey Mapping Tools

Canonical: https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software

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> Customer Journey Mapping tools make it possible to visualise and analyse customer experience across all touchpoints and channels.

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## Products

1. [Vistaly](https://www.capterra.com.au/software/1061659/vistaly) — 4.9/5 (14 reviews) — Vistaly is a customer discovery and prioritization platform for creating evidence-based roadmaps for high-performing teams.
2. [Intouch Insight CX Platform](https://www.capterra.com.au/software/160959/intouch-insight) — 4.3/5 (12 reviews) — The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations.
3. [Salesforce for Retail](https://www.capterra.com.au/software/216905/salesforce-retail-crm) — 4.5/5 (12 reviews) — Power retail success in store and online.
4. [riyo.ai](https://www.capterra.com.au/software/1021984/traek) — 4.7/5 (12 reviews) — riyo.ai is a comprehensive analytics tool designed to help businesses analyze website performance and optimize conversion rates.
5. [Sailthru](https://www.capterra.com.au/software/155116/sailthru-customer-retention-cloud) — 3.9/5 (11 reviews) — Marketing personalization platform with omnichannel data collection, customer profiles building, and analytics.
6. [CXMEngine](https://www.capterra.com.au/software/175876/relay) — 4.4/5 (11 reviews) — OvationCXM connects your entire ecosystem to create the customer journeys you need, using the services and partners you already have.
7. [Avion](https://www.capterra.com.au/software/178906/avion) — 4.8/5 (11 reviews) — Avion helps product teams reduce risk and break down complexity by building backlogs that are tightly bound to core user journeys.
8. [EasyInsights](https://www.capterra.com.au/software/1020829/easyinsights) — 4.8/5 (11 reviews) — EasyInsights is marketing attribution and data activation platform designed for performance marketers from the ground up.
9. [BlueConic](https://www.capterra.com.au/software/148284/blueconic) — 4.4/5 (10 reviews) — BlueConic is the operating system that puts data into action for marketing and growth doers.
10. [DemandJump](https://www.capterra.com.au/software/154252/demandjump) — 4.6/5 (10 reviews) — With DemandJump you will see what consumers are doing, see what your competitors are doing, and see what you should be doing next.
11. [Apteco Orbit](https://www.capterra.com.au/software/178726/apteco-orbit) — 4.7/5 (10 reviews) — INSIGHT INTO ACTION Online access to your data, insights, and campaigns for everyone who needs it.
12. [Inxide](https://www.capterra.com.au/software/1019488/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way
13. [Apteco FastStats](https://www.capterra.com.au/software/101009/faststats) — 4.8/5 (9 reviews) — INSIGHT INTO ACTION Apteco FastStats® is the first part of your journey to a true understanding of your customers and prospects.
14. [Centralpoint](https://www.capterra.com.au/software/161470/centralpoint) — 4.6/5 (9 reviews) — Centralpoint's recognized by Gartner as a Digital Experience Platform; for learning management, and career development
15. [SAS Customer Intelligence 360](https://www.capterra.com.au/software/78209/sas-customer-intelligence-360) — 4.9/5 (8 reviews) — Activity maps within Customer Intelligence 360 map out tasks, activities, \& engagements that make up a broader customer journey.
16. [Canvanizer](https://www.capterra.com.au/software/178389/canvanizer) — 4.4/5 (8 reviews) — Canvanizer is a cloud-based tool that lets teams create, share, and brainstorm business model canvases and templates to develop ideas.
17. [Brandwise](https://www.capterra.com.au/software/1031612/brandwise) — 4.8/5 (8 reviews) — Brandwise is an enterprise platform for consumer engagement, product digitization and personalized omnichannel campaigns.
18. [Merren](https://www.capterra.com.au/software/1035625/merren) — 4.6/5 (8 reviews) — AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format.
19. [MFour Studio](https://www.capterra.com.au/software/1043645/mfour-studio) — 5.0/5 (8 reviews) — MFour Studio is a vertically integrated platform that provides businesses with survey + real-time app, web, and location consumer data.
20. [Wigzo](https://www.capterra.com.au/software/155948/wigzo) — 4.0/5 (7 reviews) — Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth.
21. [PowerReviews](https://www.capterra.com.au/software/168700/powerreviews) — 3.4/5 (7 reviews) — Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc.
22. [cxomni](https://www.capterra.com.au/software/184137/cx-omni-cxm-cloud) — 4.7/5 (7 reviews) — cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements.
23. [LumisXP](https://www.capterra.com.au/software/1050582/lumisxp) — 4.9/5 (7 reviews) — LumisXP is a platform that creates unique digital experiences with hyper-personalization, offering autonomy to create, edit, and manag
24. [Cinch](https://www.capterra.com.au/software/196019/cinch-marketing) — 4.8/5 (6 reviews) — Cinch is a marketing automation platform—built on an enterprise-level customer data platform.
25. [Growlytics](https://www.capterra.com.au/software/199785/growlytics) — 4.8/5 (6 reviews) — Engage with customers across Email, SMS, Whatsapp, Push notifications, and more with advanced segmentation \& omnichannel user workflows

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## Related Categories

- [Email Marketing Software](https://www.capterra.com.au/directory/30013/email-marketing/software)
- [Customer Data Platform Software](https://www.capterra.com.au/directory/31334/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Marketing Analytics Software](https://www.capterra.com.au/directory/31018/marketing-analytics/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software)
- [All Categories](https://www.capterra.com.au/directory)

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At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale.\nMaya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster. Maya doesn’t replace human researchers; she augments them. Maya is launching in early access and we’d love your feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1aeb3946-8ec2-4164-b1d8-f7a5e3599633.png","url":"https://www.capterra.com.au/software/1035625/merren","@type":"ListItem"},{"name":"MFour Studio","position":19,"description":"MFour Studio is a modern consumer intelligence platform for companies that want to understand their consumers better. Equipped with a next-gen AI survey tool & data analysis products, users can easily gather & analyze survey + behavior data on a single platform.\n\nOur innovative approach unites surveys & behavioral data to provide real-time insights from the largest zero-party consumer panel in the US. With this dataset, businesses can confidently make informed, data-driven decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c79fba2-dfff-4b64-9b20-f2b9207bbab1.png","url":"https://www.capterra.com.au/software/1043645/mfour-studio","@type":"ListItem"},{"name":"Wigzo","position":20,"description":"Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Its powerful automation workflows deliver performance-driven personalization across Email, SMS, WhatsApp, On-site, and Push.  \n\nGrow your subscribers fast, convert them faster, and retain more customers with better CLTV through 1:1 personalization & engagement. Wigzo allows marketers to leverage customer data for powerful segmentation analytics, campaign management, and agile marketing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5cf0b06-a048-4bbd-aa36-cfbf8405f601.png","url":"https://www.capterra.com.au/software/155948/wigzo","@type":"ListItem"},{"name":"PowerReviews","position":21,"description":"Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/54d4c659-424b-4179-a8c0-3b2fce37ca0d.png","url":"https://www.capterra.com.au/software/168700/powerreviews","@type":"ListItem"},{"name":"cxomni","position":22,"description":"cxomni is 𝘁𝗵𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 that helps organizations improve customer experiences through advanced tools and insights. Combining Journey Mapping and Analytics in one tool.\n\n𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀:\n• Advanced and In-Depth Journey Mapping and Management Capabilities\n• AI-Powered Insights: Use Journey AI for sentiment analysis, predictive analytics, and pain-point identification.\n• Real-Time Feedback Integration: Aggregate data from CRM, social media, and other sources\n• Collaboration Tools: Foster cross-departmental alignment\n\n𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀:\n• Enhance customer satisfaction and loyalty through data-driven decisions.\n• Streamline processes with AI automation and actionable recommendations.\n• Achieve measurable growth in KPIs like NPS & CSAT\n\n𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗰𝘅𝗼𝗺𝗻𝗶?\nTrusted by global brands, cxomni provides  a comprehensive framework for managing and optimizing customer experiences with cutting-edge technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a0307be-dcf1-4073-8db8-8d042796b3ac.jpeg","url":"https://www.capterra.com.au/software/184137/cx-omni-cxm-cloud","@type":"ListItem"},{"name":"LumisXP","position":23,"description":"LumisXP is a Digital Experience Platform that offers autonomy and agility to marketing teams on websites, blogs, and landing pages with modern features. Users can create and edit texts with the assistance of AI in seconds, create segmented campaigns, and conduct A/B tests without the need for coding knowledge. Additionally, it includes interactive dashboards to measure results, increasing the chances of conversion on the website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04c78395-35ae-44f7-a765-b86109cbd44a.jpeg","url":"https://www.capterra.com.au/software/1050582/lumisxp","@type":"ListItem"},{"name":"Cinch","position":24,"description":"Cinch is a marketing automation platform—built on an enterprise-level customer data platform. Why does that matter? Because the success of your marketing communications rests on the power of your customer database. If you have outdated or duplicated contacts slowing down your system, it shows in your marketing performance. \n\nBuilt from the ground up to support multi-location businesses, Cinch specializes in local business marketing and data science. With a strong focus on customer retention, Cinch keeps your customers engaged throughout the buying process with robust automated journeys. Choose from a library of industry-specific templates or create a custom masterpiece. \n\nHeadquartered in Draper, Utah, Cinch also offers lighter versions of its software for small-business leaders ready to boost revenue growth via customer retention strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47719da0-933b-48d0-95f3-0a825731c3bb.png","url":"https://www.capterra.com.au/software/196019/cinch-marketing","@type":"ListItem"},{"name":"Growlytics","position":25,"description":"Growlytics helps e-commerce businesses to boost online conversions and substantially increase overall revenue by smart user engagement and retention strategies with the help of omnichannel data-driven Engagement Strategies. \n\nCustomer Retention is 5x cheaper as compared to acquisition and 80% of the revenues are generated from 20% loyal buyers. That's where Growlytics comes into the picture. The main idea is to convert website visitors into loyal repeat buyers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/793be9cc-1b4d-4334-8435-5403a51337a0.png","url":"https://www.capterra.com.au/software/199785/growlytics","@type":"ListItem"}],"numberOfItems":25}
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