---
description: Page 2 - See the list of the best Customer Journey Mapping Tools for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 2 - Customer Journey Mapping Tools - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software) > [Page 2](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software?page=2)

# Customer Journey Mapping Tools

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> Customer Journey Mapping tools make it possible to visualise and analyse customer experience across all touchpoints and channels.

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## Products

1. [Glassbox](https://www.capterra.com.au/software/157868/glassbox) — 4.9/5 (54 reviews) — Record, replay \& analyse web \& mobile app sessions to understand what customers/visitors do your digital channels and why.
2. [GetFeedback](https://www.capterra.com.au/software/133180/getfeedback) — 4.6/5 (53 reviews) — GetFeedback is the \#1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
3. [Indeemo](https://www.capterra.com.au/software/205445/indeemo) — 4.8/5 (45 reviews) — AI Powered end-to-end Video Research platform for understanding People, Products, Purchases and Experiences, deeper and at scale.
4. [Heap](https://www.capterra.com.au/software/147216/heap) — 4.5/5 (42 reviews) — Heap is the only solution that shows you every action by every user on your product or site, then gives insight on what to fix and how.
5. [INSIDE](https://www.capterra.com.au/software/148963/inside) — 4.6/5 (41 reviews) — Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world.
6. [Pathmonk](https://www.capterra.com.au/software/186258/pathmonk) — 4.7/5 (40 reviews) — AI-powered conversion optimization platform that personalizes website experiences in real-time based on visitor intent.
7. [Feedbackly](https://www.capterra.com.au/software/142140/feedbackly) — 4.2/5 (36 reviews) — All-in-one feedback suite with omnichannel distribution, visual customization, and survey creation through the customer journey.
8. [icomm](https://www.capterra.com.au/software/1055602/icomm) — 4.7/5 (34 reviews) — Unleash the power of MKT automation with icomm: Notifications Hub, Smart Commerce AI, native integrations and strategic support.
9. [WebEngage](https://www.capterra.com.au/software/143401/webengage) — 4.5/5 (32 reviews) — WebEngage is a customer data platform \& marketing automation suite that makes user engagement \& retention simplified.
10. [Leadoo](https://www.capterra.com.au/software/193699/leadoo) — 4.6/5 (29 reviews) — Leadoo, The Conversion Platform provides you with a complete set of tools and essential insights for converting your website visitors.
11. [ActiveTrail](https://www.capterra.com.au/software/135244/activetrail) — 4.4/5 (28 reviews) — ActiveTrail helps map the customer journey, automate interactions, and create personalized experiences for every contact.
12. [Planhat](https://www.capterra.com.au/software/149430/planhat) — 4.6/5 (28 reviews) — Planhat is a customer platform built to give insights, manage workflow and drive customer experience.
13. [LogRocket](https://www.capterra.com.au/software/187552/logrocket) — 4.9/5 (28 reviews) — LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile
14. [Netcore Customer Engagement](https://www.capterra.com.au/software/1013798/netcore-cloud) — 4.5/5 (26 reviews) — A customer journey mapping tool to easily drag and drop and automate even the most complex user journeys across multiple channels.
15. [Engage360](https://www.capterra.com.au/software/159192/browser-push-notifications) — 4.4/5 (23 reviews) — Vizury Engage360 is an AI-driven Omnichannel marketing platform that enables marketers to drive incremental conversions \& conversations
16. [Meiro](https://www.capterra.com.au/software/190554/meiro) — 4.9/5 (22 reviews) — Meiro is an AI-powered Customer Data Platform for Private Installations on Cloud \& On-Premise
17. [Piwik PRO](https://www.capterra.com.au/software/150623/piwik) — 4.6/5 (21 reviews) — Piwik PRO Analytics Suite is an advanced platform that provides a suite of modules centered on data analytics, activation, and privacy.
18. [Pushwoosh](https://www.capterra.com.au/software/163449/pushwoosh) — 4.4/5 (20 reviews) — Map, automate, and optimize customer journeys across channels.
19. [Smaply](https://www.capterra.com.au/software/177161/smaply) — 4.4/5 (20 reviews) — Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients.
20. [XEBO.ai](https://www.capterra.com.au/software/178584/survey2connect) — 4.5/5 (19 reviews) — XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery.
21. [MikMak](https://www.capterra.com.au/software/1020775/mikmak) — 4.7/5 (18 reviews) — MikMak provides eCommerce enablement and analytics software for multichannel brands to convert global customers.
22. [Custellence](https://www.capterra.com.au/software/166696/custellence) — 4.4/5 (17 reviews) — The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience
23. [Zoho PageSense](https://www.capterra.com.au/software/172116/pagesense) — 4.5/5 (17 reviews) — Zoho PageSense, a Conversion Rate Optimization \& Personalization platform, helps businesses make data-driven changes on their website.
24. [Selligent](https://www.capterra.com.au/software/164255/selligent) — 4.6/5 (15 reviews) — Selligent is a multi-channel platform that blends insight and engagement to meet consumers' needs moment by moment.
25. [Userflow](https://www.capterra.com.au/software/219928/userflow) — 4.8/5 (14 reviews) — AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention.

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## Related Categories

- [Email Marketing Software](https://www.capterra.com.au/directory/30013/email-marketing/software)
- [Customer Data Platform Software](https://www.capterra.com.au/directory/31334/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Marketing Analytics Software](https://www.capterra.com.au/directory/31018/marketing-analytics/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software)
- [All Categories](https://www.capterra.com.au/directory)

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Create dynamic journeys based on transactional data to make the right recommendations and increase ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dd12ac5-db67-4102-a271-e5ad5dba8ceb.png","url":"https://www.capterra.com.au/software/1013798/netcore-cloud","@type":"ListItem"},{"name":"Engage360","position":15,"description":"Vizury Engage360 is an AI-driven Omnichannel marketing platform that optimizes the potential of each channel & delivers integrated user experiences across connected devices. 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This ensures your data remains compliant, secure, and exactly where it belongs: under your IT team’s control. \n\nAt the same time, Meiro unifies customer data from every touchpoint into a single, real-time view, enabling marketing teams to create personalized, cross-channel experiences that drive customer engagement and lifetime value. With built-in AI tools, marketers can predict behavior, segment audiences intelligently, and automate personalized journeys—without relying on engineering support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dadfbd9e-36a4-4eff-b2d2-d568ca693426.png","url":"https://www.capterra.com.au/software/190554/meiro","@type":"ListItem"},{"name":"Piwik PRO","position":17,"description":"Piwik PRO Analytics Suite is an advanced platform providing a suite of modules centered around analytics that easily connects with other parts of the client’s tech stack.\n\nPiwik PRO Analytics Suite unifies marketing insights, provides a comprehensive view of performance, and facilitates data-driven actions to achieve better results. 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Build personalized experiences across multiple channels, from push notifications and in-app messages to emails, SMS, and WhatsApp.\n\n✔ Create targeted segments based on behavior, demographics, or custom criteria.\n✔ Update user data in real-time: Ensure accurate targeting and personalization.\n✔ Unify user data flows: Integrate with your existing analytics tools.\n✔ Trigger journeys based on events or API calls\n✔ Schedule campaign launches for the optimal time.\n✔ Adjust message timing with dynamic delays.\n✔ Set multiple conversion goals: Track various outcomes to measure campaign success.\n✔ Manage message frequency: Prevent oversaturation and optimize user experience.\n✔ Conduct A/B/n tests: Optimize campaigns based on statistical significance.\n✔ Analyze campaigns and gain insights from detailed statistics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd547ef9-7f91-411f-85a0-c4b2f497c74a.png","url":"https://www.capterra.com.au/software/163449/pushwoosh","@type":"ListItem"},{"name":"Smaply","position":19,"description":"Smaply is a journey mapping & management tool for companies of all sizes who want to improve their customer experience and scale design thinking in their organization. \n\nFlexible and intuitive editor | Smaply AI for quickly generating maps | Opportunities, pain points and solutions | Portfolio graph | Metrics and KPIs | granular user roles | comments on cards | journey map hierarchies | ISO 27001:2022 | SOC2 | GDPR | SSO | hosting on dedicated instance | Coaching & training | real-time collaboration | export functionalities | Journey Performance Indicator","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b553e2d-3533-4eda-85f4-f89f9f838682.png","url":"https://www.capterra.com.au/software/177161/smaply","@type":"ListItem"},{"name":"XEBO.ai","position":20,"description":"XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. XEBO.ai can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows you to collect feedback","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9247d130-660c-4df9-ad18-e2f6aa775477.png","url":"https://www.capterra.com.au/software/178584/survey2connect","@type":"ListItem"},{"name":"MikMak","position":21,"description":"MikMak’s Where to Buy Shoppable Solutions helps multichannel brands across categories, including CPG, Grocery, Alcohol, Beauty, Personal Care, Pet Care, Home Care, Consumer Electronics, Home Appliances, and Toys, drive sales, grow market share, and increase profitability while reducing costs.\n\nWith MikMak Insights, brands gain real-time eCommerce analytics on the channels, campaigns, creatives, and audiences that drive conversions. All performance data is presented in a single, easy-to-use dashboard, enabling fast, informed decision-making across the organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e83ad15e-385d-4008-8761-eac1924bd94e.png","url":"https://www.capterra.com.au/software/1020775/mikmak","@type":"ListItem"},{"name":"Custellence","position":22,"description":"The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: \nOrganize all your customer insights, data, solutions and ideas in one place. \nPresent and share your maps for greater commitment and impact.  \nCollaborate on maps IRL with remote teams for higher efficiency.  \nUpdate and use your maps as change plans by using Custellence's unique status settings","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f87ecd27-a8d9-4342-ad0f-43fe2c42fb5a.png","url":"https://www.capterra.com.au/software/166696/custellence","@type":"ListItem"},{"name":"Zoho PageSense","position":23,"description":"Zoho PageSense is a conversion optimization and personalization platform that helps you optimize your website, personalize pages to suit your target audience and boost your overall conversion rate. With features like Funnel Analysis, Form Analytics, Heatmap, Session Recording, A/B Testing, and Personalization, you can precisely understand what works on your website and causes drop-offs and optimize it for better conversions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97144dca-d0e2-4fc5-9dce-8d2b75965100.png","url":"https://www.capterra.com.au/software/172116/pagesense","@type":"ListItem"},{"name":"Selligent","position":24,"description":"Ready to increase customer lifetime value and boost ROI? Selligent does just that, enabling large, enterprise-level B2C brands to engage consumers across email, mobile, social, web, and print. Built for marketers, our platform is incredibly easy to use for everything from data management to multi-channel communication and behavioral retargeting. Powered by rule-based logic and enhanced with AI/machine learning, we create relevant experiences for individual consumers like never before.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63b52ba6-1631-426c-a84b-669119ce083a.jpeg","url":"https://www.capterra.com.au/software/164255/selligent","@type":"ListItem"},{"name":"Userflow","position":25,"description":"Userflow is an AI-powered product adoption platform that helps customer-obsessed teams turn users into champions. Build and launch personalized, in-app experiences—like product tours, checklists, tooltips, and resource centers—without code.\n\nGuide users from onboarding to adoption with targeted experiences based on behavior and lifecycle stage. Help users discover value faster, adopt key features, and achieve their goals without friction.\n\nWith FlowAI, teams can surface insights, identify friction, and take action instantly. AI-powered assistance helps users get answers, complete tasks, and move forward—right inside your product.\n\nUserflow also enables scalable self-service support through in-app resource centers and AI assistance, reducing support volume while improving the user experience.\n\nMeasure impact with built-in analytics and continuously optimize to drive activation, retention, and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45f586f7-29a6-4247-b402-a5227043c393.png","url":"https://www.capterra.com.au/software/219928/userflow","@type":"ListItem"}],"numberOfItems":25}
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