---
description: See the list of the best Incident Management Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Incident Management Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.com.au/directory/31332/incident-management/software)

# Incident Management Software

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> Incident Management software, or Incident Reporting software, streamlines reporting on and resolving IT service issues as well as EHS or security incidents in the field and across the organisation. Common features of Incident Management systems include audit trails, real-time notifications, and activity dashboards.

Find the best incident management software for your organisation in Australia.

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## Products

1. [Noggin](https://www.capterra.com.au/software/150105/noggin) — 4.6/5 (5 reviews) — Next-generation Software for Every Aspect of Incident Management.
2. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
3. [HSI Donesafe](https://www.capterra.com.au/software/141558/donesafe) — 4.7/5 (80 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
4. [myosh Safety Management Software](https://www.capterra.com.au/software/138049/myosh-safety-management-software) — 4.4/5 (5 reviews) — Globally recognised, configurable HSE/EHS platform (50+ modules) with Bowtie/CCM \& AI. ISO 27001 certified.
5. [WHS Monitor](https://www.capterra.com.au/software/175260/whs-monitor) — 4.6/5 (11 reviews) — WHS Monitor is a modular, cloud-based Work Health and Safety compliance management software. Trusted by over 2500+ businesses\!
6. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
7. [VelocityEHS](https://www.capterra.com.au/software/119952/ehs-management-software) — 4.4/5 (85 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
8. [Safety Champion](https://www.capterra.com.au/software/150512/safety-champion) — 4.8/5 (28 reviews) — Simplify Incident Management with efficient tracking, compliance support and secure record storage, enhancing safety in your business.
9. [Dashpivot](https://www.capterra.com.au/software/178010/dashpivot) — 4.7/5 (75 reviews) — Flexible, user-friendly incident management software enabling companies in the industries to improve how they capture, track and actions incidents.
10. [Stems](https://www.capterra.com.au/software/1018549/stemsone) — 4.5/5 (22 reviews) — Stems is an easy to use online Safety \& Compliance management solution that helps manage Incidents, manage outcomes of an Incident.
11. [Site24x7](https://www.capterra.com.au/software/168192/site24x7) — 4.7/5 (344 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
12. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
13. [SafetyCulture](https://www.capterra.com.au/software/141080/iauditor) — 4.6/5 (253 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
14. [Cority](https://www.capterra.com.au/software/102848/ehs-management-software) — 4.4/5 (106 reviews) — Easily record \& report events from any device. Leverage advanced tools to for investigations, find root causes, assign \& track actions.
15. [Sentrient](https://www.capterra.com.au/software/158723/workplace-compliance-system) — 4.7/5 (10 reviews) — Intelligent Incident Management and Reporting Software
16. [VisiumKMS](https://www.capterra.com.au/software/145168/visiumkms) — 4.4/5 (13 reviews) — VisiumKMS automates incident management business processes.
17. [GoAudits](https://www.capterra.com.au/software/191777/goaudits) — 4.8/5 (144 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
18. [DERDACK Enterprise Alert](https://www.capterra.com.au/software/172408/derdack-enterprise-alert) — 4.8/5 (6 reviews) — Automates alert flows, accelerates responses to critical incidents and reduces unexpected downtime by 60%.
19. [SIGNL4](https://www.capterra.com.au/software/173086/signl4) — 4.9/5 (11 reviews) — Mobile Alerting and Anywhere Incident Management for a 10x faster response to critical alerts and incidents
20. [ecoPortal](https://www.capterra.com.au/software/121927/ecoportal) — 4.6/5 (53 reviews) — ecoPortal keeps safety simple, so your people can actively participate in creating safer workplaces.
21. [Workday HCM](https://www.capterra.com.au/software/66908/workday-hcm) — 4.5/5 (1733 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
22. [Salesforce Service Cloud](https://www.capterra.com.au/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
23. [SolarWinds Service Desk](https://www.capterra.com.au/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
24. [Datadog](https://www.capterra.com.au/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
25. [Splunk Enterprise](https://www.capterra.com.au/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.

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## Related Categories

- [EHS Management Software](https://www.capterra.com.au/directory/10015/ehs-management/software)
- [Quality Management Systems](https://www.capterra.com.au/directory/30099/quality-management/software)
- [Risk Management Software](https://www.capterra.com.au/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.com.au/directory/31299/safety-management/software)
- [Audit Software](https://www.capterra.com.au/directory/30664/audit/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.com.au/directory)

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We understand the business process, workflow and all aspects of the incident management process beginning with event identification, analysis, route calls analysis, lessons learned and corrective action, preventive action management.  VisiumKMS Investigator module enables the collection, analysis and identification of root cause and lessons learned and aides in the creation of recommendations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3ac7f9c-e433-4ab7-aa32-1335802704e0.png","url":"https://www.capterra.com.au/software/145168/visiumkms","@type":"ListItem"},{"name":"GoAudits","position":17,"description":"GoAudits is an all-in-one auditing and inspection software that streamlines operations. The mobile app enables remote inspections with custom digital checklists, incorporating photos, annotations, and e-signatures, even offline. It automatically generates branded reports post-inspection, facilitating faster decisions and issue resolution. GoAudits offers task management, automated report distribution, and workflow assignments to boost team accountability. Real-time dashboards display performance metrics and trends, helping monitor quality, safety, and compliance. The platform integrates communication between field teams and management, ensuring clarity in responsibilities. By eliminating manual paperwork and centralizing data, GoAudits enhances operational visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.capterra.com.au/software/191777/goaudits","@type":"ListItem"},{"name":"DERDACK Enterprise Alert","position":18,"description":"DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8badfb3b-6cdb-47f2-a1e3-78a66373ca25.png","url":"https://www.capterra.com.au/software/172408/derdack-enterprise-alert","@type":"ListItem"},{"name":"SIGNL4","position":19,"description":"SIGNL4 is a cloud-based mobile alerting and incident management software designed to notify teams quickly and efficiently during critical incidents. It supports multiple communication channels including push notifications, emails, texts, and voice calls to ensure alerts are received promptly regardless of the recipient's location or activity​.\n\nOne of its standout features is its ability to manage on-call schedules and automate alert escalations, ensuring the right person is notified if the primary contact is unavailable. SIGNL4 integrates seamlessly with various applications and systems, making it highly versatile for IT operations, industrial alarm management, IoT service alerting, and more​.\n\nThe platform also offers real-time alert tracking, enabling teams to see incoming events, responses, and confirmations, which enhances transparency and accountability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cbd93108-da4d-44e1-a9e1-b10b2b9bd9b5.png","url":"https://www.capterra.com.au/software/173086/signl4","@type":"ListItem"},{"name":"ecoPortal","position":20,"description":"ecoPortal is the health and safety engagement software that helps organisations amplify workplace safety. We make it simple for everyone to engage with safety, so leaders can capture the data they need to make the decisions that’ll change the game.\n\nOur unified platform comes with 30+ modules, real-time analytics, automated alerts, and a world-class native mobile app geared towards driving participation in safety from your teams, from anywhere. From best-practice incident and risk management, to contractor and visitor management, audits, inductions, and more, we offer a truly comprehensive suite. Our mission is simple: create engaged safety cultures and healthier environments for all. \n\nLearn more at ecoportal.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c1a7e0e-06ad-42fe-963f-bcff92660d2d.png","url":"https://www.capterra.com.au/software/121927/ecoportal","@type":"ListItem"},{"name":"Workday HCM","position":21,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. Workday provides clean, coherent data and is transparent about its ML models, ensuring human control over final decisions to elevate human capabilities in finance and HR. Workday helps companies unlock engagement by empowering employees and managers with simplified, unified experiences, leading to increased retention and performance. It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.capterra.com.au/software/66908/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":22,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.au/software/136189/salesforce","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":23,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":24,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.com.au/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":25,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.com.au/software/94317/splunk","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/31332/incident-management/software#itemlist","numberOfItems":25}
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