Incident Management Software

"I prefer Jira Service Management because it is very similar to Jira software; If you are familiar..." Read the full review

Lillian

Human Resources Generalist in US

This information was sourced from JIRA Service Management

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of JIRA Service Management

Pros:

Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in. Read more

Cons:

Custom domains, multiple email handing, enhanced portal customization, the basics... all missing. Read more

This information was sourced from JIRA Service Management

Who Uses JIRA Service Management?

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve...

Countries available

Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria , Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States and 43 others

Languages

Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean , Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese and 7 others

Local product

Noggin

4.7 (3)

Local product

This information was sourced from verified user reviews of Noggin

Ease of Use 4.7
Customer Service 3.7
Value for Money 3.0

Verified reviewers

"My state is just barley scratching the surface of its capabilities after years of using the..." Read the full review

Kimberly

Duty Officer in US

This information was sourced from Noggin

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from Noggin

Who Uses Noggin?

Mid to large-size organizations operating in various sectors, who manage risk, work safety, operational security, emergency management, crisis...

Countries available

Australia, Canada, Ireland, New Zealand, United Kingdom, United States

Languages

English

Ideagen Lucidity

4.5 (11)

This information was sourced from verified user reviews of Ideagen Lucidity

Ease of Use 4.4
Customer Service 4.4
Value for Money 4.3

Verified reviewers

"A simply outstanding product and so cost-effective for the functionality it provides. Not really..." Read the full review

Ian

Dierctor in Australia

This information was sourced from Ideagen Lucidity

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Ideagen Lucidity

Pros:

Functionality and willingness to adapt and collaborate to improve the offering. Read more

Cons:

Not a criticism of Lucidity itself, but working in the construction industry, there are still occasions where we come up against the "what's wrong with a paper form" attitude. Read more

This information was sourced from Ideagen Lucidity

Who Uses Ideagen Lucidity?

We help businesses of all shapes and sizes digitise and automate their health and safety processes. Solutions for everyone, regardless of industry or...

Countries available

Australia, Malaysia, New Zealand, United Kingdom, United States

Languages

English

Local product

HSI Donesafe

4.7 (81)

Local product

This information was sourced from verified user reviews of HSI Donesafe

Ease of Use 4.6
Customer Service 4.5
Value for Money 4.7

Verified reviewers

"A team of innovators that listen and spend the time to understand needs, a great and ever evolving..." Read the full review

Michelle

Virtual Safety Manager in Australia

This information was sourced from HSI Donesafe

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of HSI Donesafe

Pros:

User friendly, completely adaptable to suit specific business requirements and extremely well priced. Read more

Cons:

Mobile App is very basic. No manual or training provided from Donesafe for development. Read more

This information was sourced from HSI Donesafe

Who Uses HSI Donesafe?

HSI partners with EHS professionals in mid to enterprise companies, focused on modernizing their EHS processes, enhancing workplace safety, and...

Countries available

Australia, Canada, China, Japan, New Zealand, Singapore, United Kingdom, United States

Languages

Chinese, Czech, English, French, German, Polish, Portuguese, Spanish, Thai, Traditional Chinese

Local product

Safety Champion

4.7 (22)

Local product

This information was sourced from verified user reviews of Safety Champion

Ease of Use 4.7
Customer Service 5.0
Value for Money 4.8

Verified reviewers

"Easy to use. Very friendly customer support who help when I don't understand how features work." Read the full review

Costa

CEO in Australia

This information was sourced from Safety Champion

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Safety Champion

Pros:

From purchase to implementation the Safety Champion team has been helpful and prompt in responding to any query. The software enables us to develop and maintain a robust safety Management System. Read more

Cons:

App - Records of Inspections, Incidents cannot be accessed using the App. Notifications - Hard to set up. Read more

This information was sourced from Safety Champion

Who Uses Safety Champion?

Tailored to assist organisations of all sizes, Safety Champion is the perfect solution to collaborate across multiple workplaces and teams offering...

Countries available

Australia, Canada, New Zealand, Norfolk Island, Puerto Rico, United States

Languages

English

ManageEngine ServiceDesk Plus

4.4 (219)

This information was sourced from verified user reviews of ManageEngine ServiceDesk Plus

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.3

Verified reviewers

"As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery..." Read the full review

Nicat

Network and network security engineer in Azerbaijan

This information was sourced from ManageEngine ServiceDesk Plus

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of ManageEngine ServiceDesk Plus

Pros:

It has powerful integration capabilities with majority of data source drivers of many platforms. The reporting is suburb, graphical displays and extensive reporting capabilities. Read more

Cons:

Maybe more customization regarding request module, some tabs has no use in our org so we cannot move that. Read more

This information was sourced from ManageEngine ServiceDesk Plus

Who Uses ManageEngine ServiceDesk Plus?

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese , Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish and 8 others

Resolver

4.4 (64)

This information was sourced from verified user reviews of Resolver

Ease of Use 4.4
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"Fantastic software for managing risks effectively." Read the full review

Nedim

Digital Marketing Manager in Serbia

This information was sourced from Resolver

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Resolver

Pros:

Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. Read more

Cons:

Lagging is a huge problem when several people are calling out checks at the same time and I cannot keep up because the program is running so slowly. Read more

This information was sourced from Resolver

Who Uses Resolver?

Resolver is used across a number of industries and business needs including financial institutions, healthcare, academic institutions, manufacturers,...

Countries available

Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda , Brazil, British Virgin Islands, Canada, Cayman Islands, Denmark, Dominica, Dominican Republic, Finland, France, Germany, Greece, Grenada, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, US Virgin Islands, United Kingdom, United States and 42 others

Languages

English

Site24x7

4.7 (285)

This information was sourced from verified user reviews of Site24x7

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.5

Verified reviewers

"What I liked about Site24x7 is its ease of configuration despite the wide range of available tools...." Read the full review

Daniele

Owner in Italy

This information was sourced from Site24x7

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Site24x7

Pros:

Low waiting times in getting technical support from them. Lots of tools and features. Read more

Cons:

As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams. Read more

This information was sourced from Site24x7

Who Uses Site24x7?

Site24x7 is built for small and medium businesses, and caters to job functions that include the business owner/web app administrator, site reliability...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

Chinese, Dutch, English, Finnish, French, Italian, Japanese, Polish, Spanish, Swedish

Case IQ

4.6 (11)

This information was sourced from verified user reviews of Case IQ

Ease of Use 4.5
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"Nowadays every customer query or complaint is attended to promptly" Read the full review

Dennis

Technical Support Analyst in Kenya

This information was sourced from Case IQ

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Case IQ

Pros:

Sight has been customized to perfectly meet our needs to track files. Read more

Cons:

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. Read more

This information was sourced from Case IQ

Who Uses Case IQ?

Case IQ’s global customer base includes small to large businesses across industries such as education, telecommunications, healthcare, non-profit,...

Countries available

Australia, Austria, Belgium, Canada, Finland, France, Germany, Iceland, Ireland, Luxembourg , Netherlands, New Zealand, Norway, Switzerland, United Kingdom, United States and 6 others

Languages

English

Cority

4.3 (101)

This information was sourced from verified user reviews of Cority

Ease of Use 4.0
Customer Service 4.4
Value for Money 4.1

Verified reviewers

"The adaptability and ability to customize layouts and information to what is relevant to us is..." Read the full review

Nicole

OHS Consultant in Canada

This information was sourced from Cority

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Cority

Pros:

User friendly, can easily modify layouts per users' requests. Read more

Cons:

There are some many features that are available that we have no idea about or how to use them. Read more

This information was sourced from Cority

Who Uses Cority?

Aerospace & Defense, Automotive, Chemical, Construction, Food & Beverage, Government & Public Sector, Healthcare, Manufacturing, Mining & Metals, Oil...

Countries available

Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Belarus , Belgium, Benin, Bhutan, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Canada, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Estonia, Eswatini, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Jersey, Kiribati, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mayotte, Mexico, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Nauru, Netherlands, New Zealand, Niger, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Palau, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Réunion, Samoa, San Marino, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Thailand, Timor-Leste, Togo, Tonga, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States, Vanuatu, Vatican City, Vietnam, Wallis & Futuna, Zimbabwe, Åland Islands and 137 others

Languages

Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch , English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese and 37 others

ecoPortal

4.6 (53)

This information was sourced from verified user reviews of ecoPortal

Ease of Use 4.5
Customer Service 4.6
Value for Money 4.4

Verified reviewers

"We've been able to remove significant administrative workload by moving to this system from paper..." Read the full review

Aston

General Manager Human Resources in New Zealand

This information was sourced from ecoPortal

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of ecoPortal

Pros:

I have used a lot of different software packages over the last 20 years and this one was easy to use and show others how to use in day to day management of health and safety. Read more

Cons:

N/a - the is very little I dislike about this software. Read more

This information was sourced from ecoPortal

Who Uses ecoPortal?

Health and safety leaders—including project managers, CEOs, CIOs, board members or any digital change agent—from medium and large enterprises that...

Countries available

American Samoa, Australia, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru , New Caledonia, New Zealand, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna and 12 others

Languages

English

StatusCast

4.7 (23)

This information was sourced from verified user reviews of StatusCast

Ease of Use 4.6
Customer Service 4.7
Value for Money 4.4

Verified reviewers

"Great to work with both during the initial trial and testing and as we went into deployment and..." Read the full review

Justin

VP Customer Experience in UK

This information was sourced from StatusCast

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of StatusCast

Pros:

I really like its integration potential through the API that it offers. Plus, the documentation of that API is stellar. Read more

Cons:

Since we were able to get most features that we need during the implementation, not a lot of cons. However, moving forward, as StatusCast gets more customers, I am not sure how flexible it will be. Read more

This information was sourced from StatusCast

Who Uses StatusCast?

Global customers that need a method to notify employees and customers about planned or unplanned IT incidents.

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

Local product

WHS Monitor

4.6 (10)

Local product

This information was sourced from verified user reviews of WHS Monitor

Ease of Use 4.5
Customer Service 4.7
Value for Money 4.6

"Very positive and has taken our safety systems to a higher maturer level." Read the full review

Cameron

Group Safety Manager in Australia

This information was sourced from WHS Monitor

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from WHS Monitor

Who Uses WHS Monitor?

WHS Monitor provides industry-agnostic solutions for businesses with an identified need for SaaS for Workplace Health and Safety. WHS Monitor also...

Countries available

Australia

Languages

English

Local product

Stems

4.5 (22)

Local product

This information was sourced from verified user reviews of Stems

Ease of Use 4.3
Customer Service 5.0
Value for Money 4.4

"Stems One and Comply One are great platforms, value for money, and the customer support is second..." Read the full review

Shane

Systems & Compliance Manager in Australia

This information was sourced from Stems

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Stems

Pros:

The auditor loves how we can just bring up all incidents, the investigations and the outcomes/actions from them and it helps us manage our ISO accreditations. Read more

Cons:

A user level interface to import data from other data bases is missing. Read more

This information was sourced from Stems

Who Uses Stems?

Stems is a safety management solution that helps businesses manage Risk & Compliance.

Countries available

Australia

Languages

English

Local product

myosh Safety Management Software

4.4 (5)

Local product

This information was sourced from verified user reviews of myosh Safety Management Software

Ease of Use 4.2
Customer Service 4.8
Value for Money 4.0

"From the moment we implemented myosh it was clear that we had made the right choice for our safety..." Read the full review

Gorana

Director in Australia

This information was sourced from myosh Safety Management Software

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from myosh Safety Management Software

Who Uses myosh Safety Management Software?

Safety is important in all industries, no matter where business is conducted. myosh has been designed with the versatility to cater for all...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Zambia, Åland Islands and 203 others

Languages

Chinese, English, French, Japanese, Spanish

Local product

SafetyCulture

4.6 (207)

Local product

This information was sourced from verified user reviews of SafetyCulture

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.5

Verified reviewers

"Awesome Awesome Awesome" Read the full review

Caroline

WHS Advisor in Australia

This information was sourced from SafetyCulture

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of SafetyCulture

Pros:

It is easy to use and very customizable. The reports that are generated are great for field guys and management alike. Read more

Cons:

There are a few little bugs that show negative values on answers and findings. Read more

This information was sourced from SafetyCulture

Who Uses SafetyCulture?

Designed for businesses in construction, manufacturing, hospitality, and other industries, it allows frontline teams to capture real-time data and...

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Mexico , New Zealand, Spain, United Kingdom, United States and 4 others

Languages

Chinese, Dutch, English, French, German, Japanese, Portuguese, Spanish

VisiumKMS

4.3 (12)

This information was sourced from verified user reviews of VisiumKMS

Ease of Use 4.1
Customer Service 4.5
Value for Money 4.1

"We have been using VisiumKMS for 9 years and have had no major issues. Their product, customer..." Read the full review

Justin

PSM Specialist in US

This information was sourced from VisiumKMS

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of VisiumKMS

Pros:

After sales service is excellent. KMS team is open to ideas which will help their customers and their support team quickly respond to queries. Read more

Cons:

Inability to completely remove certain fields. This makes some of the workflows look untidy. Read more

This information was sourced from VisiumKMS

Who Uses VisiumKMS?

VisiumKMS multi-purpose applications serve the world's best organizations in manufacturing, oil & gas, chemicals, food & beverage, pharmaceuticals,...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 220 others

Languages

Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch , English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese and 37 others

Workday HCM

4.5 (1,581)

This information was sourced from verified user reviews of Workday HCM

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.3

Verified reviewers

"Post-sandbox testing, Workday can update and release software. This sandbox environment allows me..." Read the full review

Sarah

System Administrator in US

This information was sourced from Workday HCM

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Workday HCM

Pros:

It also is useful to keep track of pay as well as money being taken out for insurance and taxes. Read more

Cons:

Their expensive user training courses are absolutely appalling for adult learners - 4 days in a classroom flicking through a 500 page bound workbook, anyone. Read more

This information was sourced from Workday HCM

Who Uses Workday HCM?

Workday HCM is designed for businesses of all sizes to help their organization's people practices in the rapidly changing world of HR. Workday serves...

Countries available

Australia, Canada, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Malaysia , Mexico, Netherlands, Norway, South Africa, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States and 10 others

Languages

Dutch, English, French, German, Italian, Japanese, Spanish

Salesforce Service Cloud

4.4 (788)

This information was sourced from verified user reviews of Salesforce Service Cloud

Ease of Use 4.1
Customer Service 4.2
Value for Money 4.2

Verified reviewers

"It's a win-win for both your business and your customers. Customer service has been boosted as a..." Read the full review

Kelly

Design Engineering Manager in US

This information was sourced from Salesforce Service Cloud

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Salesforce Service Cloud

Pros:

Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases. Read more

Cons:

Sometimes is a little bit confusing on the new front end. Read more

This information was sourced from Salesforce Service Cloud

Who Uses Salesforce Service Cloud?

Businesses in need of service-as-a-software solution for the Communications industry.

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany , India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam and 23 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish , Swedish, Thai, Traditional Chinese and 3 others

Freshservice

4.5 (596)

This information was sourced from verified user reviews of Freshservice

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Great ticket-management tool for our Marketing function. 40+ users." Read the full review

Maria

Global Head of Marketing in Austria

This information was sourced from Freshservice

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Freshservice

Pros:

It was easy to get started and allowed us to integrate into out ERP software to allow tickets from it. Read more

Cons:

I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. Read more

This information was sourced from Freshservice

Who Uses Freshservice?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Countries available

Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czechia , Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, Venezuela and 38 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian , Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese and 6 others

SolarWinds Service Desk

4.6 (575)

This information was sourced from verified user reviews of SolarWinds Service Desk

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"For the most part, Solarwinds Service Desk is utilized for automating incident generation through..." Read the full review

Sarah

System Administrator in US

This information was sourced from SolarWinds Service Desk

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of SolarWinds Service Desk

Pros:

This is very easy to use and all of the information is very efficient to find. Read more

Cons:

The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the announcement. Read more

This information was sourced from SolarWinds Service Desk

Who Uses SolarWinds Service Desk?

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal...

Countries available

Australia, Brazil, Canada, China, Germany, Ireland, Japan, Mexico, United Kingdom, United States

Languages

Chinese, English, French, German, Japanese, Korean, Portuguese, Spanish, Traditional Chinese

Datadog

4.6 (311)

This information was sourced from verified user reviews of Datadog

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.1

Verified reviewers

"It's an intuitive program that provides users with comprehensive records of all recent actions...." Read the full review

Shayla

Human Resources Specialist in US

This information was sourced from Datadog

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Datadog

Pros:

It's expensive but the pricing is easy to understand and keep track of. Read more

Cons:

Filtered tags is very Slow. The integration with another tools is difficult. Read more

This information was sourced from Datadog

Who Uses Datadog?

Datadog is a unified observability and security platform that provides IT, DevOps, and security teams with real-time monitoring, application...

Countries available

Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, Finland, France, Germany , Greece, Hong Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States and 28 others

Languages

English, Japanese

Splunk Enterprise

4.6 (248)

This information was sourced from verified user reviews of Splunk Enterprise

Ease of Use 4.1
Customer Service 4.3
Value for Money 4.3

Verified reviewers

"Splunk is a powerful and useful monitoring tool. Splunk's efficiency is enhanced by the ability to..." Read the full review

Shayla

Human Resources Specialist in US

This information was sourced from Splunk Enterprise

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of Splunk Enterprise

Pros:

When you need to store, correlate, and search large amounts of data, especially System Log data, there is no tool that even comes close to Splunk. It's power and flexibility is amazing. Read more

Cons:

So, first time user it can be difficult to use it. Read more

This information was sourced from Splunk Enterprise

Who Uses Splunk Enterprise?

AI-powered solutions for security and observability that accelerate detection, investigation and response. Supported by an enterprise-class platform...

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, Netherlands , New Zealand, Singapore, United Kingdom, United States and 4 others

Languages

Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish , Traditional Chinese and 1 others

PagerDuty

4.6 (211)

This information was sourced from verified user reviews of PagerDuty

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"PagerDuty helped our product to become highly stable and it ensured high availability to the end..." Read the full review

Monish

senior software engineer in US

This information was sourced from PagerDuty

Safety Incident Management
Status Tracking
On Call Scheduling
Audit Trail
Workflow Management
Ticket Management
Alerts/Notifications
IT Incident Management
Communications Management
Investigation Management
Corrective and Preventive Actions (CAPA)

This information was sourced from verified user reviews of PagerDuty

Pros:

Good features, integration with third party monitoring, customization on monitoring and alerting modes. Read more

Cons:

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Read more

This information was sourced from PagerDuty

Who Uses PagerDuty?

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

Countries available

Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

Languages

English

New Relic

4.5 (189)

This information was sourced from verified user reviews of New Relic

Ease of Use 4.2
Customer Service 4.2
Value for Money 4.0

Verified reviewers