---
description: Discover and compare Incident Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Incident Management Software for Windows - Price comparison & Reviews - Capterra Australia 2026
---

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# Incident Management Software

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> Incident Management software, or Incident Reporting software, streamlines reporting on and resolving IT service issues as well as EHS or security incidents in the field and across the organisation. Common features of Incident Management systems include audit trails, real-time notifications, and activity dashboards.

Find the best incident management software for your organisation in Australia.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
2. [HSI Donesafe](https://www.capterra.com.au/software/141558/donesafe) — 4.7/5 (80 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
3. [Safety Champion](https://www.capterra.com.au/software/150512/safety-champion) — 4.8/5 (28 reviews) — Simplify Incident Management with efficient tracking, compliance support and secure record storage, enhancing safety in your business.
4. [WHS Monitor](https://www.capterra.com.au/software/175260/whs-monitor) — 4.6/5 (11 reviews) — WHS Monitor is a modular, cloud-based Work Health and Safety compliance management software. Trusted by over 2500+ businesses\!
5. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
6. [VelocityEHS](https://www.capterra.com.au/software/119952/ehs-management-software) — 4.4/5 (85 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
7. [Dashpivot](https://www.capterra.com.au/software/178010/dashpivot) — 4.7/5 (75 reviews) — Flexible, user-friendly incident management software enabling companies in the industries to improve how they capture, track and actions incidents.
8. [Site24x7](https://www.capterra.com.au/software/168192/site24x7) — 4.7/5 (344 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
9. [SafetyCulture](https://www.capterra.com.au/software/141080/iauditor) — 4.6/5 (253 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
10. [Sentrient](https://www.capterra.com.au/software/158723/workplace-compliance-system) — 4.7/5 (10 reviews) — Intelligent Incident Management and Reporting Software
11. [VisiumKMS](https://www.capterra.com.au/software/145168/visiumkms) — 4.4/5 (13 reviews) — VisiumKMS automates incident management business processes.
12. [GoAudits](https://www.capterra.com.au/software/191777/goaudits) — 4.8/5 (144 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
13. [ecoPortal](https://www.capterra.com.au/software/121927/ecoportal) — 4.6/5 (53 reviews) — ecoPortal keeps safety simple, so your people can actively participate in creating safer workplaces.
14. [Workday HCM](https://www.capterra.com.au/software/66908/workday-hcm) — 4.5/5 (1734 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
15. [Salesforce Service Cloud](https://www.capterra.com.au/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
16. [SolarWinds Service Desk](https://www.capterra.com.au/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
17. [Datadog](https://www.capterra.com.au/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
18. [Splunk Enterprise](https://www.capterra.com.au/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
19. [Pirani](https://www.capterra.com.au/software/196959/pirani) — 4.5/5 (203 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
20. [New Relic](https://www.capterra.com.au/software/118128/new-relic) — 4.5/5 (195 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
21. [Vivantio](https://www.capterra.com.au/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
22. [Zoho Creator](https://www.capterra.com.au/software/211755/zoho-creator) — 4.3/5 (169 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
23. [AlertMedia](https://www.capterra.com.au/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
24. [xMatters](https://www.capterra.com.au/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
25. [EcoOnline](https://www.capterra.com.au/software/127198/ecompliance-safety-software) — 4.6/5 (123 reviews) — An easy-to-use, mobile-first solution to help employees and contractors report near misses, incidents, injuries, and equipment damage.

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## Related Categories

- [EHS Management Software](https://www.capterra.com.au/directory/10015/ehs-management/software)
- [Quality Management Systems](https://www.capterra.com.au/directory/30099/quality-management/software)
- [Risk Management Software](https://www.capterra.com.au/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.com.au/directory/31299/safety-management/software)
- [Audit Software](https://www.capterra.com.au/directory/30664/audit/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.com.au/directory)

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Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.au/software/136189/salesforce","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":16,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":17,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.com.au/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":18,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.com.au/software/94317/splunk","@type":"ListItem"},{"name":"Pirani","position":19,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.com.au/software/196959/pirani","@type":"ListItem"},{"name":"New Relic","position":20,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.com.au/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":21,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.com.au/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":22,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.com.au/software/211755/zoho-creator","@type":"ListItem"},{"name":"AlertMedia","position":23,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. AlertMedia delivers fast, reliable, multichannel emergency communication—making it easy to reach employees in seconds across text, voice, email, mobile app, and desktop alerts. With a modern interface that works seamlessly across devices, teams can communicate clearly and maintain control during high-pressure situations.\n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.com.au/software/176123/alertmedia-mass-notification","@type":"ListItem"},{"name":"xMatters","position":24,"description":"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems.\n\nThe xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.com.au/software/116750/xmatters","@type":"ListItem"},{"name":"EcoOnline","position":25,"description":"EcoOnline's Incident Management & Reporting Software enables your frontline to recognize possible risks and hazards on-site, creating a safer workplace. With our robust incident management software, employees can instantly report near misses, incidents, injuries, and property and equipment damage easily through our mobile app. Increase participation by giving frontline employees an incident reporting app, while giving safety leaders powerful incident management and tracking tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef9c2a3a-3ab7-4d7f-b427-b52bc05e29ff.png","url":"https://www.capterra.com.au/software/127198/ecompliance-safety-software","@type":"ListItem"}],"numberOfItems":25}
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