---
description: Discover and compare Customer Communications Management Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Communications Management Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Velaro](https://www.capterra.com.au/software/116972/velaro) — 3.9/5 (9 reviews) — Centralize every conversation across channels with AI, automations, and integrations that keep communication clear and connected.
2. [AIO](https://www.capterra.com.au/software/1033128/aio) — 4.9/5 (9 reviews) — Web-based communication platform that helps marketers create campaigns via drag and drop interface, send updates on WhatsApp, and more.
3. [Hona](https://www.capterra.com.au/software/1060976/hona) — 4.1/5 (9 reviews) — Hona is a legal client communication and case management solution that helps users keep clients informed and engaged about legal cases.
4. [Verint Messaging](https://www.capterra.com.au/software/1032791/verint-messaging) — 4.4/5 (8 reviews) — Cloud-based platform that enables businesses to improve personalized communication with customers through instant messaging.
5. [Howazit](https://www.capterra.com.au/software/153612/howazit) — 4.5/5 (6 reviews) — Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback
6. [Knowlarity](https://www.capterra.com.au/software/1022946/knowlarity) — 4.0/5 (5 reviews) — Meet all business communication needs with Knowlarity’s all-in-one Cloud Communication Platform for better CX, ROI \& revenue.
7. [NinjaChat](https://www.capterra.com.au/software/1026964/ninjachat) — 4.6/5 (5 reviews) — NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication
8. [Clerk Chat](https://www.capterra.com.au/software/1063227/clerk-chat) — 4.2/5 (5 reviews) — Conversational messaging for support, sales, \& marketing. Turn your business number into a powerhouse.
9. [ServiceTonic](https://www.capterra.com.au/software/112516/servicetonic) — 4.8/5 (4 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
10. [VoyagerNetz](https://www.capterra.com.au/software/163125/voyagernetz) — 5.0/5 (4 reviews) — A powerful communication platform for better customer and community communication through texting, WhatsApp, Messenger and more.
11. [SleekFlow](https://www.capterra.com.au/software/1014843/sleekflow) — 4.5/5 (4 reviews) — SleekFlow | The AI Suite for Revenue-Driving Conversations
12. [ViaDialog](https://www.capterra.com.au/software/1041646/viaflow) — 5.0/5 (4 reviews) — AI cloud contact center for managing voice, chat, email \& social media. Boost CX with automation, routing \& CRM integration.
13. [ActivEngage](https://www.capterra.com.au/software/155016/activengage) — 5.0/5 (3 reviews) — We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, \& retention.
14. [FCI Customer Communication Management](https://www.capterra.com.au/software/185132/customer-communication-management) — 4.7/5 (3 reviews) — Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, \& deliver all outbound tasks.
15. [CloudContactAI](https://www.capterra.com.au/software/213577/cloudcontactai) — 5.0/5 (3 reviews) — CloudContactAI is an AI-powered communications solution that offers SMS, voice, and email-based customer service solutions.
16. [Support.cc](https://www.capterra.com.au/software/1016244/supportcc) — 5.0/5 (3 reviews) — Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99
17. [Flexio](https://www.capterra.com.au/software/1043455/flexio) — 4.0/5 (3 reviews) — Flexio is a platform that helps businesses improve their relationship with their customers and streamline invoice collection.
18. [Yalt](https://www.capterra.com.au/software/1061945/Yalt) — 5.0/5 (3 reviews) — Manage customer communications with Yalt’s tools for email, SMS, and push notifications—personalized, timely, and effective.
19. [tele-LOOK](https://www.capterra.com.au/software/211107/tele-look) — 4.5/5 (2 reviews) — Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.
20. [EZ BizCom](https://www.capterra.com.au/software/219232/ez-bizcom) — 3.5/5 (2 reviews) — It is a solution integrated into SAP B1 to accelerate and automate the communications sent to customers and vendors.
21. [Trring Me](https://www.capterra.com.au/software/1030612/trring-me) — 3.5/5 (2 reviews) — Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.
22. [Oct8ne](https://www.capterra.com.au/software/1055387/oct8ne) — 5.0/5 (2 reviews) — Oct8ne is the only chat (Live chat, Chatbot \& Messaging) with visual support \& catalog integration to show \& recommend products.
23. [CX Genie](https://www.capterra.com.au/software/1069278/CX-Genie) — 4.0/5 (2 reviews) — CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
24. [Brand Embassy](https://www.capterra.com.au/software/143200/brand-embassy) — 5.0/5 (1 reviews) — Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution.
25. [OnePgr](https://www.capterra.com.au/software/201484/onepgr-for-sales) — 5.0/5 (1 reviews) — Next generation Sales Engagement Platform to drive leads with email sequencer, parallel dialer, task management, \& sales video meetings

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.com.au/directory/30842/sms-marketing/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.com.au/directory)

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With Viadialog, you can deploy intelligent chatbots, automate repetitive tasks, monitor performance in real time, and integrate seamlessly with your CRM. Scalable, GDPR-compliant, and fully cloud-based, Viadialog is ideal for companies looking to modernize their contact center with AI while keeping a human touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.capterra.com.au/software/1041646/viaflow","@type":"ListItem"},{"name":"ActivEngage","position":13,"description":"ActivEngage has helped generate more than $15 billion in automotive sales and is one of the most award-winning automotive digital services companies. In 2007, ActivEngage revolutionized the automotive industry by introducing the first managed live chat service for car dealerships. 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It also offers data analytics to help businesses track customer engagement, as well as advanced features such as message personalization and automated replies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03c05d53-1e35-4fab-9d40-96471ce79e21.png","url":"https://www.capterra.com.au/software/213577/cloudcontactai","@type":"ListItem"},{"name":"Support.cc","position":16,"description":"Support.cc by 500apps is an all-in-one help desk ticketing system that provides your customers with faster and more helpful support. You can manage tickets, track the status of their queries, and provide an inbuilt knowledge base to take care of all your customers' needs with little effort. It helps provide customer service, enhance productivity, increase customer satisfaction, and save time and money. Subscribers have access to 50 apps for $14.99 per month plus a 14-day free trail.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.capterra.com.au/software/1016244/supportcc","@type":"ListItem"},{"name":"Flexio","position":17,"description":"Flexio is an intuitive collection system that improves your relationship with your customers.  This solution helps you send effective messages, avoid misunderstandings, and streamline communication with your customers.\n\nWith Flexio, businesses can reduce manual intervention by utilizing our customer collection solution, which enables automated collection emails. We support your accounts receivable workflow and ensure timely receipt of your funds.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd69701f-6f21-4ebf-a2aa-25519f9c7bc7.jpeg","url":"https://www.capterra.com.au/software/1043455/flexio","@type":"ListItem"},{"name":"Yalt","position":18,"description":"Streamline Your Customer Communications with Yalt\n\nEffective communication is the cornerstone of strong customer relationships. Yalt provides a powerful Customer Communications Management platform that enables businesses to connect with their audience through personalized email marketing, SMS campaigns, and push notifications.\n\nOur intuitive tools help you deliver the right message at the right time, whether you're announcing a new promotion, sharing loyalty updates, or engaging with customers through tailored content. With Yalt, you can enhance engagement, build trust, and ensure your customers always feel valued.\n\nTransform how you manage customer interactions with Yalt—your partner in communication excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99fd543-8605-468b-90bd-b669c5e9a9a6.jpeg","url":"https://www.capterra.com.au/software/1061945/Yalt","@type":"ListItem"},{"name":"tele-LOOK","position":19,"description":"tele-LOOK is a cloud-based software designed for efficient customer service, technical support, and maintenance. It enables companies to solve complex issues faster by connecting experts directly with customers or field technicians via video call—no app download or installation required.\n\nThe solution lowers entry barriers for visual remote support, offering a permanently free basic version and flexible license models that scale with your business.\n\nKey Features & Benefits:\n\nInteractive Troubleshooting: Use screensharing, whiteboard, screenshots, and annotation tools to visually guide users through technical drawings or fixes.\n\nSeamless Access: 100% browser-based connection via a simple SMS or email link.\n\nEfficiency: Reduces travel costs and increases first-time fix rates in field service and helpdesks.\n\nSecure & Ready: Ready to use out of the box and fully GDPR-compliant.\n\ntele-LOOK is the ideal solution for SMBs needing immediate, visual support without technical hurdles.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b337d6-929b-4b08-b7c4-314b4c748100.png","url":"https://www.capterra.com.au/software/211107/tele-look","@type":"ListItem"},{"name":"EZ BizCom","position":20,"description":"It is a solution integrated into SAP Business One to accelerate and automate the communications sent to customers and vendors. You can take EZ Bizcoms advantage of the benefits in all the business processes that require it through email or SMS. With this solution, manage your communications automatically, share your clients pending collections, confirm sales orders and shipping dates, among others. This way, youll keep everyone informed continuously, without overload, reducing errors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f23c51e3-b9fc-44f1-973f-2e303a2e3d11.png","url":"https://www.capterra.com.au/software/219232/ez-bizcom","@type":"ListItem"},{"name":"Trring Me","position":21,"description":"Omni solution for all Industries, SMEs and Businesses to manage conversations, queries and promotions across multiple channels like Whatsapp, Instagram, Telegram and Facebook. We provide services like an automated chatbot, bulk messaging, lead conversions, customer data management, integration with CRM, Bulk Messaging, Best in class Live Chat Software for Small Businesses and Auto-Reply Software solutions with multi-agent support, detailed reporting and growth marketing at cost-effective prices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3840db7d-701a-4c67-b0dd-12479b4fef41.jpeg","url":"https://www.capterra.com.au/software/1030612/trring-me","@type":"ListItem"},{"name":"Oct8ne","position":22,"description":"Oct8ne is a chat solution  (Live chat, Chatbot & Messaging) with visual support catalog integration. Oct8ne allows users to show in real time products of their catalog in a shared space - the coviewer - where agent and client can see the same. The agent can also see the product viewed by the customer before opening the chat, and see in real time the product the client is looking at. Add to cart and check out buttons allow the agent to guide throughout the whole purchase process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aadfe48-6b4d-4e03-b064-2ea1d2e5866d.png","url":"https://www.capterra.com.au/software/1055387/oct8ne","@type":"ListItem"},{"name":"CX Genie","position":23,"description":"CX Genie, the AI-powered customer support platform, is designed to manage, automate, streamline, and elevate customer service operations. \n\nCX Genie's Customer Communications Management (CCM) helps you create, personalize, and deliver seamless communications across multiple channels. With powerful chatbot, automated workflows, and real-time analytics, it ensures consistent, targeted messaging that enhances customer engagement and satisfaction. Effortlessly manage all customer interactions for a unified experience.\n\nCX Genie integrates with social media, messaging apps, CRM systems, and more - providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459ffe9-8c10-45a7-881d-3ebf48280a08.webp","url":"https://www.capterra.com.au/software/1069278/CX-Genie","@type":"ListItem"},{"name":"Brand Embassy","position":24,"description":"Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email, and AI-powered Chatbot. Brand Embassy is an implementation and solution partner also for Enterprise usage of channels like WhatsApp business solution or Apple Business Chat. Clients are Telco companies, Banks, eCommerce, and retail. Brand Embassy is a safe, flexible and costs saving solution. Brand Embassy is easy to integrate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0845e4d7-9c8f-4277-8971-aad4549f2200.png","url":"https://www.capterra.com.au/software/143200/brand-embassy","@type":"ListItem"},{"name":"OnePgr","position":25,"description":"Are you a sales professional jumping from tool-to-tool trying to land meetings & convert prospects. If so, OnePgr can help with the following:\n- Automate Outreach with Multi-Channel Sequences\n- Video Introductions & Sharable Slide Shows\n- Sales Call Recordings with Deep Insights\n- Meeting Recordings, Transcription, and Sentiments\n- Meeting Optimization w/ Guided Selling\n- Activity Reporting & Management Dashboard\nGet started: https://onegpr.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a6e1f5c-c4c9-45b3-a1db-33407b910d61.png","url":"https://www.capterra.com.au/software/201484/onepgr-for-sales","@type":"ListItem"}],"numberOfItems":25}
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