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Auto Dialer Software

Auto Dialer software automates phone dialling for call centres and sales teams. Auto Dialer services can monitor and record calls, as well as provide reporting and analytics tools for users. Find the best auto dialer software for your organisation in Australia. Read more Read less

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Featured software

IPscape

IPscape

4.9 (8)

Aircall

Aircall

4.3 (425)

CallHub

CallHub

4.4 (137)

JustCall

JustCall

4.2 (210)

Most reviewed software

Explore the products reviewed the most by our users in the Auto Dialer Software category

EngageBay CRM

Talkdesk

GoTo Connect

NICE CXone

Gong.io

Related Categories

Show local products

Local product

IPscape

Local product

This information was sourced from verified user reviews of IPscape

Ease of Use 4.9
Customer Service 5.0
Value for Money 4.6

"Ease of use, change things instantly, self service so no reliance on other departments," Read the full review

Anonymous reviewer

This information was sourced from IPscape

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from IPscape

Who Uses IPscape?

Contact Centres Customer Service Call Centres Service Centres Sales Teams Utilities Retail Web Chat Education

Countries available

Albania, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus , Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Hungary, Iceland, Ireland, Italy, Jamaica, Kazakhstan, Latvia, Lithuania, Malta, Martinique, Mexico, Moldova, Montenegro, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Panama, Poland, Portugal, Puerto Rico, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States and 70 others

Languages

English

Aircall

This information was sourced from verified user reviews of Aircall

Ease of Use 4.5
Customer Service 4.1
Value for Money 4.0

Verified reviewers

"We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our..." Read the full review

Ram

Senior Account Executive in India

This information was sourced from Aircall

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Aircall

Pros:

What I like most about Aircall is how simple the interface is and how easy it is to use. Read more

Cons:

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them. Read more

This information was sourced from Aircall

Who Uses Aircall?

Companies using the phone to conduct business (sales or support) on a daily basis.

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico , Portugal, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Norwegian, Spanish

CallHub

This information was sourced from verified user reviews of CallHub

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.3

Verified reviewers

"Callhub us a great tool for one on one outreach and organizing." Read the full review

Jamie

Action Coordinator in Canada

This information was sourced from CallHub

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of CallHub

Pros:

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot. Read more

Cons:

Vendor banned me from the site. The reason provided was that I ran for state office as a republican. Read more

This information was sourced from CallHub

Who Uses CallHub?

Designed for political campaigns, advocacies, unions, nonprofits, and businesses of all sizes. The only SOC2 and GDPR compliant platform in the...

Countries available

Australia, Canada, United Kingdom, United States

Languages

English, French, Spanish

JustCall

This information was sourced from verified user reviews of JustCall

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.2

Verified reviewers

"We are happy to be onboard and can see many years ahead using JustCall as our VoIP system." Read the full review

Aaron

Business Development Manager in Australia

This information was sourced from JustCall

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of JustCall

Pros:

Easy to use, plenty of features, Setup was very straight forward. Read more

Cons:

At some point there were interruptions due to the network. Also sometimes cut the voice due to the connection. Read more

This information was sourced from JustCall

Who Uses JustCall?

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on...

Countries available

Australia, Brazil, Canada, India, Ireland, Japan, Singapore, United Kingdom, United States

Languages

English

EngageBay CRM

This information was sourced from verified user reviews of EngageBay CRM

Ease of Use 4.5
Customer Service 4.8
Value for Money 4.7

Verified reviewers

"It's developer-friendly - important when you want to customise something like a contact form or..." Read the full review

David

Web Developer in Ireland

This information was sourced from EngageBay CRM

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of EngageBay CRM

Pros:

I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers. Read more

Cons:

NO SMS Function However I have been told this is coming soon. Read more

This information was sourced from EngageBay CRM

Who Uses EngageBay CRM?

Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

English

Talkdesk

This information was sourced from verified user reviews of Talkdesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"overall, my experiences has been exemplary with talkdesk as we're able to integrate this with..." Read the full review

Roman

Entrepreneur in Philippines

This information was sourced from Talkdesk

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Talkdesk

Pros:

Simple to use and their support team is amazing. Read more

Cons:

Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time. Read more

This information was sourced from Talkdesk

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven...

Countries available

Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands , New Zealand, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

GoTo Connect

This information was sourced from verified user reviews of GoTo Connect

Ease of Use 4.5
Customer Service 4.6
Value for Money 4.4

Verified reviewers

"I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable..." Read the full review

David

Sales & Marketing Manager in Canada

This information was sourced from GoTo Connect

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of GoTo Connect

Pros:

VOIP cloud based software is easy to use, easy to implement, and allows you to work from anywhere with connectivity. Read more

Cons:

The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it. Read more

This information was sourced from GoTo Connect

Who Uses GoTo Connect?

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

Countries available

Australia, Canada, Germany, Ireland, United Kingdom, United States

Languages

English, French, German, Portuguese, Spanish

NICE CXone

This information was sourced from verified user reviews of NICE CXone

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.0

Verified reviewers

"My team manages a mini call center composed of 5 specialists that that handle incoming calls from..." Read the full review

Irv

Service Provider Manager in US

This information was sourced from NICE CXone

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of NICE CXone

Pros:

It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations. Read more

Cons:

Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts. Read more

This information was sourced from NICE CXone

Who Uses NICE CXone?

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Countries available

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium , Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turks & Caicos Islands, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam and 99 others

Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German , Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese and 13 others

Gong.io

This information was sourced from verified user reviews of Gong.io

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up..." Read the full review

Joey

Account Executive in US

This information was sourced from Gong.io

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Gong.io

Pros:

Integration with Salesforce functionality / capture of follow up, integration of email notification triggering account follow up and updates. Ability to accurately assess call impact. Read more

Cons:

Transcription could be more accurate - currently not sufficient as a stand alone piece of information - requires interpretation and reference to audio. Read more

This information was sourced from Gong.io

Who Uses Gong.io?

The entire revenue team of sales leaders, frontline sales managers, sales enablement, account executives.

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia , Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Malaysia, Maldives, Malta, Martinique, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Yemen, Åland Islands and 143 others

Languages

English

Dialpad

This information was sourced from verified user reviews of Dialpad

Ease of Use 4.4
Customer Service 4.1
Value for Money 4.2

Verified reviewers

"Our experience has been excellent. We have really had nothing negative ever happen with it and I've..." Read the full review

Rick

Owner in US

This information was sourced from Dialpad

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Dialpad

Pros:

Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient. Read more

Cons:

This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Read more

This information was sourced from Dialpad

Who Uses Dialpad?

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Countries available

Australia, Canada, Japan, New Zealand, United Kingdom, United States

Languages

English, Japanese

Agile CRM

This information was sourced from verified user reviews of Agile CRM

Ease of Use 4.0
Customer Service 4.0
Value for Money 4.1

Verified reviewers

"Agile CRM is the most important program within our company. We use it for the purpose of preserving..." Read the full review

Roni

Communications Manager in US

This information was sourced from Agile CRM

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Agile CRM

Pros:

Ease of use, Price, standard integrations are easy to connect and the widespread connectors that support Agile CRM. Read more

Cons:

The inability to cancel despite following their instructions for cancellation to a tee. Read more

This information was sourced from Agile CRM

Who Uses Agile CRM?

Small to medium size businesses that require sales, marketing and service automation

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

English, French, Italian, Portuguese, Russian, Spanish

Ringover

This information was sourced from verified user reviews of Ringover

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"Helps me a great deal get my calls through." Read the full review

Shishir

Enterprise Sales Manager in India

This information was sourced from Ringover

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Ringover

Pros:

But the quality is much better. No complicated pricing plans or VOIP device requirement. Read more

Cons:

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later. Read more

This information was sourced from Ringover

Who Uses Ringover?

Small Businesses Mid-size Enterprises

Countries available

Belgium, Canada, France, Spain, United Kingdom, United States

Languages

English, French, Spanish

Five9

This information was sourced from verified user reviews of Five9

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.1

Verified reviewers

"When I worked at the call center over the web Fivenine was a quickly learnable calling program. It..." Read the full review

Ilan

Graphic Designer in US

This information was sourced from Five9

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Five9

Pros:

The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough. Read more

Cons:

There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol). Read more

This information was sourced from Five9

Who Uses Five9?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from...

Countries available

Brazil, United Kingdom, United States

Languages

English, French, German, Polish, Portuguese, Spanish

Twilio

This information was sourced from verified user reviews of Twilio

Ease of Use 4.2
Customer Service 4.1
Value for Money 4.3

Verified reviewers

"In generally, companies of any size may stand to gain a significant amount by putting Twilio's..." Read the full review

Suzi

Project Manager in US

This information was sourced from Twilio

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Twilio

Pros:

The documentation of Twilio APIs is very clear, and the pricing is easily understandable. Their services are reliable and easy to integrate into your own projects. Read more

Cons:

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing. Read more

This information was sourced from Twilio

Who Uses Twilio?

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

Countries available

Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China , Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States and 10 others

Languages

English

Convoso

This information was sourced from verified user reviews of Convoso

Ease of Use 4.7
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Never have to wait long, multiple outbound calls are made at once and waiting is never an issue." Read the full review

Jack

Medicare Advocate in US

This information was sourced from Convoso

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Convoso

Pros:

Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile. Read more

Cons:

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult. Read more

This information was sourced from Convoso

Who Uses Convoso?

Convoso is designed for outbound call centers with 20+ seats, enabling higher productivity and sales. Customers using Convoso have experienced a...

Countries available

Canada, India, Pakistan, Philippines, United States

Languages

English

Kixie PowerCall

This information was sourced from verified user reviews of Kixie PowerCall

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to..." Read the full review

Rowdie Mitch

VP of Business Development / Co-Owner in US

This information was sourced from Kixie PowerCall

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Kixie PowerCall

Pros:

The ease for calling people consistently with simple navigation on the caller page. Read more

Cons:

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling. Read more

This information was sourced from Kixie PowerCall

Who Uses Kixie PowerCall?

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

English

CloudTalk

This information was sourced from verified user reviews of CloudTalk

Ease of Use 4.5
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging..." Read the full review

Béla

Customer Experience Manager in UK

This information was sourced from CloudTalk

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of CloudTalk

Pros:

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Read more

Cons:

Inability to leave comments on a call for posterity. Read more

This information was sourced from CloudTalk

Who Uses CloudTalk?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer...

Countries available

Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus , Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Congo - Brazzaville, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Netherlands, Nicaragua, North Macedonia, Norway, Panama, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States, Vatican City, Åland Islands and 86 others

Languages

Czech, English

VICIdial

This information was sourced from verified user reviews of VICIdial

Ease of Use 4.3
Customer Service 4.6
Value for Money 4.8

Verified reviewers

"It's an inexpensive solution which allows complete management of any outbound campaign. It's fully..." Read the full review

Juan Carlos

Gerente de Servicio al Cliente Online in Mexico

This information was sourced from VICIdial

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of VICIdial

Pros:

It is very simple and easy to understand the interface without any technical knowledge. Read more

Cons:

Front end is in desperate need of coding updates. Read more

This information was sourced from VICIdial

Who Uses VICIdial?

Any company wanting a contact center solution without vendor lock-in.

Countries available

Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands , Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada, Guadeloupe, Guernsey, India, Ireland, Isle of Man, Jamaica, Japan, Jersey, Martinique, Mexico, Montserrat, Nicaragua, Panama, Puerto Rico, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, US Virgin Islands, United Kingdom, United States and 34 others

Languages

Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian , Spanish, Swedish, Traditional Chinese and 3 others

Genesys Cloud CX

This information was sourced from verified user reviews of Genesys Cloud CX

Ease of Use 4.4
Customer Service 4.0
Value for Money 4.1

Verified reviewers

"Genesys Cloud has been amazing for our company since moving across from PureConnect. In this new..." Read the full review

Sam

IT Systems and Telephony Admin in Australia

This information was sourced from Genesys Cloud CX

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Genesys Cloud CX

Pros:

It provides an all-in-one solution and allows us to connect and communicate with clients and co-workers efficiently anywhere. Genesys Cloud is very dependable and the learning curve is a breeze. Read more

Cons:

Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs. Read more

This information was sourced from Genesys Cloud CX

Who Uses Genesys Cloud CX?

Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.

Countries available

Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica , Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana, Germany, Guyana, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Macao SAR China, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, St. Kitts & Nevis, Suriname, Sweden, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam and 46 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish , Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish and 6 others

DialedIn CCaaS

This information was sourced from verified user reviews of DialedIn CCaaS

Ease of Use 4.8
Customer Service 4.8
Value for Money 4.7

Verified reviewers

"Made my call center much more efficeient" Read the full review

Ryan

Director of DefenderCare in US

This information was sourced from DialedIn CCaaS

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of DialedIn CCaaS

Pros:

Chasedata dialer is a very well crafted solution. Read more

Cons:

There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes. Read more

This information was sourced from DialedIn CCaaS

Who Uses DialedIn CCaaS?

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call...

Countries available

Canada, United States

Languages

English

RingCentral Contact Center

This information was sourced from verified user reviews of RingCentral Contact Center

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.1

Verified reviewers

"We have a small office without a live receptionist yet we need to have different call routing for..." Read the full review

Katherine L.

Founding Lawyer in US

This information was sourced from RingCentral Contact Center

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of RingCentral Contact Center

Pros:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch. Read more

Cons:

Sometimes there is a small delay if you are working remotely. Read more

This information was sourced from RingCentral Contact Center

Who Uses RingCentral Contact Center?

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful...

Countries available

Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom , United States and 1 others

Languages

Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese

PhoneBurner

This information was sourced from verified user reviews of PhoneBurner

Ease of Use 4.8
Customer Service 4.8
Value for Money 4.6

Verified reviewers

"We needed a software to quickly be able to dial through our existing database of clients. We were..." Read the full review

Timothy

CTO in US

This information was sourced from PhoneBurner

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of PhoneBurner

Pros:

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. Read more

Cons:

There is a gap in where a call should go if it stalls or doesn't connect. There are not disposition buttons for stalled calls that don't go through. Read more

This information was sourced from PhoneBurner

Who Uses PhoneBurner?

Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live...

Countries available

Canada, United States

Languages

English

Close

This information was sourced from verified user reviews of Close

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.4

Verified reviewers

"Great tool overall to get started for a founder with little sales experience" Read the full review

Akshay

CEO in US

This information was sourced from Close

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Close

Pros:

Ability to set reminders and follow ups. Pipeline UI, similar to salesforce or hubspot. Read more

Cons:

Also, you cannot see which calls cost how much money, it is hard to track back your charges. Read more

This information was sourced from Close

Who Uses Close?

Startups and small to mid-sized businesses. Close is best for scaling sales teams conducting high volume outreach.

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico , Portugal, Spain, United Kingdom, United States and 4 others

Languages

English

Groove

This information was sourced from verified user reviews of Groove

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"I love Groove and have enjoyed using it for the past year and a half! Everything can be found in my..." Read the full review

Jessica

Admissions Counselor in US

This information was sourced from Groove

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of Groove

Pros:

This music app creates a list of music on its own and is very easy to use. Since the app comes with Microsoft, it's easily accessible through the store. Read more

Cons:

This could very likely be an admin problem though not groove. Read more

This information was sourced from Groove

Who Uses Groove?

Chief Sales Officer, SVP/RVP Sales, VP Sales, Chief Revenue Officer, Sales Director, Sales Manager, Sales Operations, Revenue Operations, Sales...

Countries available

United States

Languages

English

CallTools

This information was sourced from verified user reviews of CallTools

Ease of Use 4.8
Customer Service 4.8
Value for Money 4.9

Verified reviewers

"Great to call masive customers at once, and campaings can be assigned to my eployees to make sure..." Read the full review

Anderson

CS in Colombia

This information was sourced from CallTools

Voice Mail
Call Recording
Call Center Management
Call Routing
Predictive Dialer
Caller ID
Computer Telephony Integration
Reporting/Analytics
Campaign Management
Call Monitoring

This information was sourced from verified user reviews of CallTools

Pros:

Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Read more

Cons:

Some times get stuck when many lead are assigned. Read more

This information was sourced from CallTools

Who Uses CallTools?

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to...

Countries available

Canada, United States

Languages

English

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