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CMDB Software
CMDB, or Configuration Management Database software, is a repository of data about IT assets.
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"From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now..."
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Geraldo
Senior Manager, IT Infrastructure and Cloud Operatioons in Canada
This information was sourced from Device42
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of Device42
Pros:
Within weeks of deploying and ingesting data we are making smarter IT decisions.
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Cons:
Although I understand why it's this way, it is annoying not having the ability to drop to a command prompt on the main system or the remote collectors.
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This information was sourced from Device42
Who Uses Device42?
Ideal for organizations that need a single source of truth from one data center to multiple datacenters, and those that have hybrid IT, including...
Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland
, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
and 13 others
Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Mexico, Paraguay
, Peru, Portugal, South Africa, Spain, United Arab Emirates, United Kingdom, United States, Uruguay
and 8 others
"Very easy and straight forward implementation. We did it without any assistance just by following..."
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Irfan
Saudi Arabia
This information was sourced from Canfigure
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of Canfigure
Pros:
The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
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Cons:
With any highly customizeable system, you run the risk of making things too complicated.
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This information was sourced from Canfigure
Who Uses Canfigure?
Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to...
Australia, Canada, Denmark, France, Germany, Hong Kong SAR China, Indonesia, Ireland, Italy, Malaysia
, Mexico, New Zealand, Norway, Singapore, South Africa, Spain, Sweden, United Kingdom, United States
and 9 others
Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czechia
, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, Venezuela
and 38 others
Languages
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
"It's useful for monitoring progress and coordinating the many tasks that have been delegated. In..."
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Laura
Human Resources Generalist in US
This information was sourced from JIRA Service Management
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of JIRA Service Management
Pros:
Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in.
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Cons:
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
Read more
This information was sourced from JIRA Service Management
Who Uses JIRA Service Management?
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve...
"For IT issue management, change management, and software purchase approvals, we utilize SWSD. Users..."
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Shayla
Human Resources Specialist in US
This information was sourced from SolarWinds Service Desk
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of SolarWinds Service Desk
Pros:
This is very easy to use and all of the information is very efficient to find.
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Cons:
The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the announcement.
Read more
This information was sourced from SolarWinds Service Desk
Who Uses SolarWinds Service Desk?
Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal...
"Our distributed crew was able to get together and focus on a single source of information. Now that..."
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Lillian
Human Resources Generalist in US
This information was sourced from ServiceNow
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of ServiceNow
Pros:
This is a good way to submit tickets and to track cases.
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Cons:
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times.
Read more
This information was sourced from ServiceNow
Who Uses ServiceNow?
ITSM space. This includes growing organizations of all sizes, in any industry.
"Every Day use uses little machine resources so other applications can run at the same time.
compati..."
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Anonymous reviewer
This information was sourced from Vivantio
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of Vivantio
Pros:
Cloud based application and ability to access everywhere.
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Cons:
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
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This information was sourced from Vivantio
Who Uses Vivantio?
Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.
"Nover done this kind of nice work in my life and I did a lot in ICT functions.
But daily working..."
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Peter
Topdesk Administration in Netherlands
This information was sourced from TOPdesk
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of TOPdesk
Pros:
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
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Cons:
We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
Read more
This information was sourced from TOPdesk
Who Uses TOPdesk?
TOPdesk is a service management platform for IT service desks at organisations with 250-5000 employees. The tool is easy to expand to other service...
"Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is..."
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Beth
Sr. Office Coordinator in US
This information was sourced from Alloy Navigator
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of Alloy Navigator
Pros:
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
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Cons:
There is not enough sync customization that can be manipulated or adjusted for AD sync.
Read more
This information was sourced from Alloy Navigator
Who Uses Alloy Navigator?
Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system,...
"Our Change Management process was over-hauled and we now have the tools in place to track/manage..."
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David
Help Desk Supervisor in US
This information was sourced from ChangeGear
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of ChangeGear
Pros:
The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users.
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Cons:
Email connector service has broke at least 3 times and its currently been down for a week. Now we cannot close or edit tickets so its nearly impossible to track our work.
Read more
This information was sourced from ChangeGear
Who Uses ChangeGear?
ChangeGear is a robust, enterprise solution for service and support management. We serve customers around the globe across healthcare, technology,...
Bangladesh, Congo - Kinshasa, India, Indonesia, Kenya, Kuwait, Malaysia, Nepal, Nigeria, Oman
, Philippines, Rwanda, Saudi Arabia, Singapore, South Africa, Sri Lanka, Tanzania, Thailand
and 8 others
"We have been using this software from years now and it has helped a lot to keep track of assets..."
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Raju
IT Engineer in India
This information was sourced from GLPi
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of GLPi
Pros:
Integrates well with RSS feeds for real time updates.
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Cons:
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
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This information was sourced from GLPi
Who Uses GLPi?
GLPI can be use from small to very large organizations
"Qualys helps companies discover, design, diagonoze,defend and monitor their business assets and..."
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Gaurav
Lead Security Consultant in US
This information was sourced from Qualys Cloud Platform
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of Qualys Cloud Platform
Pros:
Free online training with labs aids in understanding the product. Easy deployment of agents on both Windows and Linux endpoints.
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Cons:
It can't perform credentialed based scans for external or public facing IP’s. Does Not support URL based vulnerability scans for application.
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This information was sourced from Qualys Cloud Platform
"I have a lot of IT equipment and really needed to organise things, so I knew where everything was...."
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Sayma
Writer in UK
This information was sourced from Aptien
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of Aptien
Pros:
Simplicity, uniformity and clarity of the environment.
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Cons:
Option to dump my data from app, just for my personal backup. Some companies have this rule in their security regulation.
Read more
This information was sourced from Aptien
Who Uses Aptien?
Since Aptien is so flexible, it is suitable for any type of business. Typically SMBs use it as an ERP, large companies supports back office processes...
"We have reduced the stress and time spent on compliance follow-ups significantly"
Read the full review
Michael
IT Manager in Sweden
This information was sourced from vScope
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of vScope
Pros:
It is fast to work with and easy when you learn a few basic quirks and tricks.
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Cons:
Sometimes I struggle with the more advance filtering options, maybe beacuse there are a lot you can do, and I seldom have time to give it enough time to really understand it.
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This information was sourced from vScope
Who Uses vScope?
vScope is tailored for businesses of all sizes in need of robust IT Inventory software for On-prem, Cloud, and hybrid environments. For companies in...
"Good so far. We have not yet explored its full functionality but will utilise the reporting..."
Read the full review
Lauren
Sales & Marketing Manager in UK
This information was sourced from ServoDesk
IT Asset Management
API
License Management
Change Management
Device Auto Discovery
Configuration Management
Data Visualization
Relationship Mapping
This information was sourced from verified user reviews of ServoDesk
Pros:
We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company.
Read more
Cons:
Nothing so far as all problems we've had have been addressed quickly.
Read more
This information was sourced from ServoDesk
Who Uses ServoDesk?
ServoDesk, enables dynamic businesses to grow by facilitating centralised service; Enterprise Service Management (ESM). Start with one department...
Configuration management database (CMDB) software
allows organisations to track IT assets and see how these assets are related to one another. CMDB software solutions help manage IT inventory and software licensing, calculate return on investment (ROI), standardise methods for change control, and monitor IT metrics.
The benefits of CMDB software
Logistical control:
By creating a central repository of all IT assets and their interdependencies, companies can readily measure and analyse the effects that a change in one system will have on other related systems. Hardware and software specifications are tracked to facilitate the rapid deployment of either new system implementations or upgrades.
Licensing compliance:
CMDB software is specifically designed to track the quantity and types of licences for software assets in an organisation. In doing so, organisations can effectively comply with licensing structures for currently deployed technologies and predict the cost of additional licences.
Accurate ROI calculations:
By analysing usage metrics, CMDB software allows businesses to more effectively calculate the ROI of their hardware and software investments.
Typical features of CMDB software
Change management:
Ensures the use of standardised methods and procedures for handling changes in IT infrastructure.
Configuration management:
Establishes the accurate configuration of an IT asset based on design and operational specifications; ensures IT assets perform consistently to meet desired benchmarks.
Asset management:
Enables users to track and manage IT inventory.
Device auto discovery:
Periodically scans the network and executes predefined actions upon discovery.
License management:
Tracks and organises the number of licences available to (or potentially required by) the organisation.
Performance monitoring:
Monitors and measures relevant metrics to assess the performance of IT resources.
Knowledge management:
Systematically manages knowledge assets for the purpose of creating value and meeting tactical and strategic requirements.
Capterra's
CMDB directory
lets you filter by feature(s) to view only options that meet your business needs, which can help you narrow your software shortlist.
Considerations when purchasing CMDB software
Overall cost vs day-to-day operational costs:
Whereas IT Asset Management (ITAM) software is used to track and project an IT asset's cost over its life cycle (mostly for accounting purposes), CMDB software focuses on the day-to-day operation of an organisation's IT configuration—mainly how changes in the operating environment will affect other systems. Some products offer functionality for both ITAM and CMDB. A clear prioritisation of long-term IT goals will help you select an appropriate product for your organisation.
Auto discovery:
While most CMDB programmes contain fields for recording version numbers of software used by an organisation, some go a step further by proactively searching an organisation's infrastructure for out-of-date versions, and then performing upgrades automatically to ensure that versions match the desired configuration scheme. Auto discovery will also detect the presence of illegal or unlicensed software on the organisation's IT infrastructure.
Relevant CMDB software trends
CMDB software will increasingly depend on artificial intelligence (AI) and machine learning to automate version control:
AI will continue to further automate the CMDB space. AI will not only track and compare IT configuration information across a business, but it will also use algorithms to determine and implement the optimal configuration schema without user input. Considering that 68% of small businesses will adopt AI in some respect over the next years, even the smallest of businesses will need CMDB with AI to stay competitive.
Fines levied for the use of unlicensed software can be crippling for small businesses:
The Business Software Alliance (BSA) does not discriminate between small businesses and large enterprises when it comes to penalising software licence infractions. In some cases, the BSA has levied fines of up to USD 150,000 for copyright infringement, and that trend is likely to continue. When you protect your organisation with the auto discovery technology of a CMDB suite, you avoid steep fines.
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