132 results
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Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues ac...
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Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more. Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handli...
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N-able Take Control remote support software designed to help your IT business succeed. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. Learn more about Take Control
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offe...
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Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the indust...
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Atera is the ultimate all-in-one RMM Software for MSPs and IT Pros. Fixed Cost with unlimited devices, Its that simple. Try for free. Learn more about Atera
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), built-in remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows you to pay a fixed monthly cost that includes unlimited devices and endpoint monitoring, offering transparent and predictable pricing. Try 100% free for 30-days. Learn more about Atera
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and manag...
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Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial! Learn more about Kaseya VSA
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently. Learn more about Kaseya VSA
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solut...
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Naverisk is an All-in-One RMM, PSA, and service desk for managed service providers (MSPs) and IT service teams. Learn more about Naverisk
Naverisk is a robust All-in-One IT services platform for MSPs and IT Pros. Naverisk combines RMM, Service Desk, PSA and 100% free Data Protection into a single powerful solution. Our excellent global 24x7 support also means you can get real time help when you need it. Learn more about Naverisk
Naverisk is a robust All-in-One IT services platform for MSPs and IT Pros. Naverisk combines RMM, Service Desk, PSA and 100% free Data Protection into a single powerful solution. Our excellent global 2...
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Splashtop SOS is a cost-effective, best-in-class, attended quick support solution for IT, support, and help desks. Learn more about Splashtop SOS
Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. Securely connect to your users computers and mobile devices with a simple session code or with unattended access. SOS features include: + High-performance remote computer access + Remotely view iOS screens in real-time + Remote into Android devices + Robust security + File transfer + Remote reboot and reconnect + Licensed per technician. Get started with a free trial! Learn more about Splashtop SOS
Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. Securely connect to your users computers and mobile devices with a simple session code or with un...
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ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support...
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ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet co...
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Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities,...
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Pulseway is an award-winning IT management platform that gives you complete control over everything IT. Learn more about Pulseway
Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket. Learn more about Pulseway
Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a...
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NinjaRMM is the easiest, all-in-one remote management and monitoring solution that MSPs and IT professionals love. Learn more about NinjaRMM
NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM
NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices inc...
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Stay one step ahead of any threat with advanced and proactive endpoint security that predicts, detects, and neutralizes vulnerabilities Learn more about Syxsense
Syxsense Secure offers vulnerability scanning, patch management, plus Endpoint Detection and Response (EDR) all in one powerful solution. Syxsense Secure uses artificial intelligence (AI) to help security teams predict and eliminate threats. Experience real-time monitoring for malicious processes, automated device quarantine, and live data for insight into the health of every endpoint across your network. Learn more about Syxsense
Syxsense Secure offers vulnerability scanning, patch management, plus Endpoint Detection and Response (EDR) all in one powerful solution. Syxsense Secure uses artificial intelligence (AI) to help secur...
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RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises. Learn more about RemotePC
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises Learn more about RemotePC
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connec...
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Halp is a conversational ticketing solution for modern teams to capture and resolve internal requests in Slack or Microsoft Teams. Learn more about Halp
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal with request overload, or losing track of requests. Turn to Halp to capture, prioritize, manage, and report on requests from Slack or Microsoft Teams. Its used every day by teams including Adobe, GitHub, Slack, ClassPass, and many more. Its as simple as turning a message into a ticket. Learn more about Halp
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, dea...
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RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera. Learn more about RemoteCall
Enhance your business, from your PCs, mobile devices, websites and apps, with RSUPPORTs revolutionary remote service technology. Our flagship products, RemoteCall WebViewer has been well received and praised by all types of companies, governments, public institutions, manufacturers, as well as from organizations in finance and education, for its impressive speed, reliability, and security. Learn more about RemoteCall
Enhance your business, from your PCs, mobile devices, websites and apps, with RSUPPORTs revolutionary remote service technology. Our flagship products, RemoteCall WebViewer has been well received and p...
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Allows connecting to any PC or server to manage network, device, applications and communicate with clients in real-time.
TeamViewer connects any PC, Server, or device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer provides remote control and online meeting software. Focusing on cloud-based technologies to enable online support, collaborating in real time across the globe, with an expanded product portfolio, including ITBrain (anti-malware), Monitis (website monitoring system), and Blizz (online collaboration).
TeamViewer connects any PC, Server, or device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer provides remote control and online meeting software. Focusing on clou...
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Meet with anyone on any desktop, browser, mobile, or video device from anywhere in the world.
Cisco Webex is a collaboration platform designed to help businesses of all sizes communicate across teams via audio/video conferencing and screen sharing functionalities. The solution lets employees use on-screen emoticons to express gestures, pin important messages, set up meeting agendas, and more on a unified interface. It also offers filters to remove background noise, translate languages in real-time, change video layouts, and switch from audio calls to video meetings.
Cisco Webex is a collaboration platform designed to help businesses of all sizes communicate across teams via audio/video conferencing and screen sharing functionalities. The solution lets employees us...
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Wrike is an enterprise project management software with templates, time tracking, Gantt charts, Kanban boards, reports, and more.
Wrike is an award-winning project management software trusted by 20,000+ companies worldwide. Create a streamlined digital workplace using custom request forms, Kanban boards, Gantt charts, time tracking, real-time updates, and performance reports all in one place that can be shared company-wide. Integrate Wrike with 400+ applications to automate your everyday processes. Customize workflows and reduce the need for emails, meetings, status updates, and more. Work smarter, not harder with Wrike.
Wrike is an award-winning project management software trusted by 20,000+ companies worldwide. Create a streamlined digital workplace using custom request forms, Kanban boards, Gantt charts, time tracki...
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BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corpor...
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Ridiculously simple screen sharing tool for meetings on the fly. Get everybody on the same page, when they're not in the same room!
join.me is the fastest and easiest way to connect and collaborate. Anyone can share ideas instantly with screen sharing, audio, video, whiteboard and chat. join.me is a personalized meeting experience where users can personalize participant bubbles, URLs, backgrounds and more!
join.me is the fastest and easiest way to connect and collaborate. Anyone can share ideas instantly with screen sharing, audio, video, whiteboard and chat. join.me is a personalized meeting experience ...
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AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 300 million users worldwide, adding another 5 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. We are one of the 50 fastest-growing firms in Germany.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 300 million users worldwide, adding another 5 million every month. The software is...
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A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or...
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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the co...
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Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the f...
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Divi is the most popular WordPress theme in the world and the ultimate visual page builder.
You've never built a WordPress website like this before. Divi is more than just a WordPress theme, it's a completely new website building platform that replaces the standard WordPress post editor with a vastly superior visual editor. It can be enjoyed by design professionals and newcomers alike, giving you the power to create spectacular designs with surprising ease and efficiency.
You've never built a WordPress website like this before. Divi is more than just a WordPress theme, it's a completely new website building platform that replaces the standard WordPress post editor with ...
SecureLink is the leader in vendor privileged access management for highly regulated enterprise organizations and technology vendors.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLinks secure, purpose-built platform. SecureLink is headquartered in Austin, Texas.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000...
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Remote support software you can count on. GoToAssist will be there for you, so you can be there for your customers.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier t...
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Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo...
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Goverlan Reach is a remote IT support solution that eliminates downtime, increases productivity, and empowers IT support pros
Goverlan Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. Goverlan Reach key features include: Remote Control / Unattended access to users machines / Behind-the-scenes systems mgmt / Automated, enterprise-wide inventory reporting, software updates & security patch installs / Automated case notes creation / Monitor Multiple Machines / Active Directory admin and Pswd mgmt
Goverlan Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. Goverlan Reach key fea...
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Tailored cloud environments with data storage, application hosting, cyber security protection, and live support are purpose-built to me
Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.
Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing yo...
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Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and funct...
Upscope co-browsing is one click, no-download, interactive screen sharing for effortlessly supporting even your toughest users.
Onboard and support your users like never before by seeing what they see. Instantly. Upscope cobrowsing is the new zero download interactive screen sharing for effortless onboarding and support: 1. In one click, see what your user sees, without downloads. 2. Use YOUR mouse on THEIR screen to scroll and click for them. 3. Do this instantly from live chat or if they phone in. Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system.
Onboard and support your users like never before by seeing what they see. Instantly. Upscope cobrowsing is the new zero download interactive screen sharing for effortless onboarding and support: 1. I...
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Simple, secure, and powerful, VNC Connect offers instant remote access and support in one app.
VNC Connect is the original, budget-friendly remote desktop software for cloud and offline connectivity. Developed by the makers of one of the best desktop sharing systems, it provides instant remote access and support in one app. Built with security in mind, users love its simplicity and ease of use. With high-speed streaming, and superior image quality, it is platform-independent and one of the most popular Android apps for accessing Windows computers remotely.
VNC Connect is the original, budget-friendly remote desktop software for cloud and offline connectivity. Developed by the makers of one of the best desktop sharing systems, it provides instant remote a...
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A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 10 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price lea...
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Remotely support your clients' computers and use remote access to assist end users. Manage computers from practically any device.
Splashtop Remote Support is a powerful remote support software solution for managed service providers (MSPs) and IT. Use Splashtop to remotely manage Windows and Mac computers, and unattended anytime access to remotely support end-users, with a solution that is fast, secure, reliable, and at an unbeatable price (save up to 80% compared to other comparable remote support solutions). Get started with a free trial! + Includes free quick support tool to provide on-demand support
Splashtop Remote Support is a powerful remote support software solution for managed service providers (MSPs) and IT. Use Splashtop to remotely manage Windows and Mac computers, and unattended anytime a...
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Free remote desktop access and control
MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and easy deployment features.
MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and ea...
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End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) wi...
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An event management platform for golf events, including corporate and charity outings, memorial tournaments, and fundraisers.
Everything you need to host a safe and successful traditional or virtual golf event, including custom event websites for online registration, live scoring and online leaderboards, digital sponsorships, and more. Through GolfStatus.org, we make our technology available to qualifying nonprofit organizations at no cost.
Everything you need to host a safe and successful traditional or virtual golf event, including custom event websites for online registration, live scoring and online leaderboards, digital sponsorships,...
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Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with ...
Mikogo is a free screen sharing solution with built-in VoIP for online meetings, web presentations, web conferencing and sales demos.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings. The software allows up to 25 people to share screen content simultaneously and offers a wide range of interactive tools and unique features. As the presenter, anything you see your meeting participants will see. Mikogo includes the award-winning HTML Viewer that allows participants to join from within a web browser on any computer or mobile device - no downloads, 100% browser-based.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings. The software allows up to 25 people to share screen content simultaneously and offers a wide rang...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channe...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed ...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
TurboMeeting is a video and web conferencing server delivered in hardware. Try it free. Starting at $795 one time.
TurboMeeting is a video and web conferencing and live streaming server delivered in hardware. Free audio conferencing service is included. You own it. You control it. It is the most cost-effective, secure, and reliable on-premise online conferencing solution. Established in 2005, the company, R-HUB, has served over 4 million TurboMeeting users. Try it free. Starting at $795 one time.
TurboMeeting is a video and web conferencing and live streaming server delivered in hardware. Free audio conferencing service is included. You own it. You control it. It is the most cost-effective, sec...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, li...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Award-winning remote control - support and monitor critical systems, servers and IT users in any location - from any device.
For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for secure remote control and access of multi-platform computers in any location. Without the need for a third-party service or ongoing subscription costs, it's the perfect tool of choice for any IT team.
For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configur...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires ...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms....
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Industrial AR remote expert assistance, digital work instructions, IoT data overlays - optimized for low bandwidth environments.
Onsight is an augmented reality platform built for industrial enterprises and deployed in 120+ countries. Optimized for difficult bandwidth environments, frontline workers expedite decisions securely using remote expert assistance, digital work instructions, IoT data overlays, and AI cognitive services. Onsight integrates with back-office systems and runs on a broad range of devices - from wearables to smartphones and computers.
Onsight is an augmented reality platform built for industrial enterprises and deployed in 120+ countries. Optimized for difficult bandwidth environments, frontline workers expedite decisions securely...
  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing

Remote Support Software Buyers Guide

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service: By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilise call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools: Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support: Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organisation, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organisation's operation.

Typical features of remote support software

  • Remote access/control: Allows support staff to control client screens remotely.
  • Screen sharing: Shares the current view of a client's screen with other remote users.
  • Real-time chat: Allows users to chat with remote clients and other users.
  • File sharing: Transfers files between remote devices during support sessions.
  • Session recording: Records active support and chat sessions for auditing and training.
  • Diagnostic tools: Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs remote access: Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organisation's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns: Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g. HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration: Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service: AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect within the next few years, expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support: Employers and employees are increasingly seeing the benefits of working remotely. As a result, the coming years will see more and more companies of all sizes shifting to a decentralised workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.