Remote Support Software

Remote Support software helps IT professionals provide remote computer support with tools like screen sharing, text chat, and monitoring. Other features include online meetings and training tools, audio and video recording, and drawing tools. In addition to remote support software, buyers may also be interested in Customer Relationship Management software, Customer Service software, Online CRM software, Knowledge Management software, Call Center software, Help Desk software, Complaint Management software, Issue Tracking software, ITSM software, and Live Chat software.

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Great support and a consistent brand experience shouldn't stop when customers connect with businesses on the go. Zendesk's remote helpdesk software helps companies meet customers, and their expectations, whether they're online, in line, or just waking up. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS. Learn more about Zendesk
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) remote support software designed to help your IT business succeed - at an affordable price. SolarWinds Take Control is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians workflows and your company's budget. Learn more about SolarWinds Take Control Solarwinds® Take Control (formerly SolarWinds® MSP Anywhere) remote support software designed to help your IT business succeed. Learn more about SolarWinds Take Control
Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk RMM & PSA Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk RMM & PSA
Our unique, multipoint remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control viewer uses HTML5 which enables access to any device, inside or outside of your network from a simple browser. No software required. Learn more about Agentless Remote Control Remote control any systems in your organization from any browser without deploying agents. Learn more about Agentless Remote Control
#1 rated remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more. Learn more about FixMe.IT Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT
See for yourself why thousands of MSPs seeking greater profitability and small IT Departments needing to do more with less use Kaseya VSA IT remote support software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Get your demo and see how you can proactively manage and control IT remotely, easily, and efficiently. Learn more about Kaseya VSA Thousands of MSPs and small IT Departments use Kaseya VSA remote support software to manage and automate IT. Get your demo today! Learn more about Kaseya VSA
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support customers or employees. Unlimited users. Major features include remote control, remote desktop sharing, file transfer, recording, audio and video, small meeting, and so on. Starts at $395 one time. No monthly fees. You own it! You control it! Learn more about TurboMeeting R-HUB secure remote support and remote access server is an on-premises solution. Unlimited users. You own it. No monthly fees. Learn more about TurboMeeting
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote support apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution. Learn more about Remote Support Built to power efficient Incident Resolution, our Remote Support software integrates SCCM features into your Service Desk. Learn more about Remote Support
Splashtop Remote Support is a powerful remote support solution for IT pros, MSPs, tech support and helpdesk teams of all sizes. The worlds most successful companies, like Toyota, AT&T and UPS use Splashtop to remotely manage Windows and Mac computers and provide technical support to their employees, customers, or both, with a solution that is fast, secure and reliable. Get started with a free trial! Learn more about Splashtop Remote Support Remotely support your clients' computers and provide them with remote access. Manage your computers from practically any device. Learn more about Splashtop Remote Support
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light Remote Desktop ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light Remote Desktop
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is the world¿s most-loved remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 1.7 billion live TeamViewer IDs that access the world¿s largest and fastest remote connection network.We¿re serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. TeamViewer remote support software lets you connect securely to client computers, access files and applications, and control their desk
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 100 million users worldwide, adding another 5 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. We are one of the 50 fastest-growing firms in Germany. AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share. GoToAssist is now RescueAssist. And it's 2x faster. RescueAssist identifies and solves issues fast with our remote support software.
Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one click, see what your user sees, without downloads. 2. Use your mouse on THEIR screen to click and scroll for them. 3. Do this from your live chat system or when they phone in. Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system. Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users.
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $149/year for 25 PCs, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Unlimited seats for support reps, and unlimited deployments. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today! A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
Goverlan Reach is a remote IT support/ remote access solution for sysadmins, technicians, and engineers. It is designed to streamline IT support and systems management. Goverlan Reach provides: Secure access to your users or machines no matter where they are / Enterprise-class Remote Control / Active Directory administration and Password management / Behind-the-scenes systems management / Software and patch distribution / IT Process Automation / Compliance and security management Goverlan Reach is a remote IT support solution for sysadmins, IT support technicians, and engineers.
NinjaRMM is an all-in-one SaaS IT platform that streamlines remote IT support. Instantly access your client machines through integrated TeamViewer / Splashtop. Both solutions are bundled with Ninja to provide unattended or attended access and supports both Windows and Macs. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. NinjaRMM partners with TeamViewer and Splashtop to provide a seamless experience for remote monitoring and management.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLinks secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. SecureLink is the leader in vendor privileged access management for highly regulated enterprise organizations and technology vendors.
Every day millions of people around the world use VNC Connect to improve the efficiency of their businesses. Flexible and secure, VNC Connect remote access and support software gives organizations the power they need to ¿Connect & take control¿. VNC Connect is screen sharing software that enables you to solve problems, help people and work remotely.
Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure. Automox is a cloud-based patch management platform - modern cyber hygiene to raise the world's security confidence.
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. GWI solutions enable you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
CloudBerry Remote Assistant is a Windows freeware for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet CloudBerry Remote Assistant is a freeware that allows you to establish a remote connection with your desktop
Remote Access for your PC and Mac from anywhere, even from iPhone or iPad. Support multiple remote computers in real-time. Stay connected with your home or office computer without having to commute. Effortlessly manage your files, transfer data, and print documents remotely. Invite associates to temporarily access your computer to work on presentations, documents, and more in real time. RemotePC is a remote access solution allowing users to access their PC or Macs from anywhere, including from mobile devices.
Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution. Developed for Windows and Mac devices, Remo is the fastest HTML5 remote desktop software on the market. Features include unattended remote connections via web browser, file transfer, reboot to safe mode, and more... Also check out Remo Assist, our one time remote control solution. Ability to elevate to admin and play nicely with Windows UAC. Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution.
Manage and monitor multiple systems simultaneously over a LAN, WAN and the Internet. NetSupport Manager combines secure remote control from a desktop, laptop, tablet or smartphone. Monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly. Provides a single solution for remote support - from a desktop, laptop, tablet or smartphone, monitor multiple systems at once.
Wayk Now is a flexible, easy-to-use and lightweight remote desktop access solution that reduces implementation time and increases security. Wayk Now is an ideal remote desktop access solution that delivers the best of both worlds for IT professionals and executives alike: efficiency, security and control on one side, and affordability and investment protection on the other! Wayk Now is free for personal AND business use! Wayk Now lets you take control of a remote computer, or allow an authorized user to take control of your computer.
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs. A remote desktop software that lets you remotely access LAN PCs and provide remote support over the Internet.
Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere in the world. With the most robust security features on the market, Netop Remote Control provides the access you need without compromising security. Headquartered in Denmark, Netop Solutions A/S is a global software company that develops remote access, screen sharing, and video chat
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms. An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
Remote support tools for remote PC access and remote IT management. Plans for home or office remote PC access, or for remote PC support, with unattended remote access & built-in RMM tools for remote PC assistance. Unattended remote desktop access , remote monitoring & alerts. An affordable Lite-RMM designed by IT people for IT people.
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services and many other features. Classroom management software. Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software.
ScreenMeet is modern, remote support software in the cloud. See and control any device from your browser, instantly. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy way to resolve customers' issues from your browser. In seconds, you can start a session, see the customers' device (Windows, MAC, Android and iOS), use a laser pointer and take over control, if necessary. Finally, remote support that just works. Perfect for SaaS, E-commerce, App and Handset companies Modern, Remote Support in the cloud. The fast and easy way to see and control any device in seconds.
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs. Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording.
Designed for computer technicians & small IT businesses that helps users deliver remote desktop support through firewalls. Designed for computer technicians & small IT businesses that helps users deliver remote desktop support through firewalls.
SnapSupport is a field engineer companion app on mobile and web, that can be used by FSE's(Field Service Engineers/construction teams/Installation Engineers) to collaborate with their in house experts using collaboration tools such as live video, chat and Google Glass. It enables having your best technician in the field every time, by enabling support remotely through the SnapSupport app. SnapSupport is IoT enabled and can be further used for Quality Approvals and assigning tasks. eal time field support application connecting field service engineers to their in house product experts during service appointments.
Z-Billing is a Web-Based Recurring Billing, Invoicing and Support Software.~ ZB is best option if you are looking for: - Subscription Billing Software - Recurring Billing Software - Licence Management Software - WebHosting Billing Software - SaaS application Management - Support Ticket Software - And much, much more! Take a look! ZB is an Affordable Recurring Billing Software for SMB and Also Support Ticket & Invoicing System.
Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Includes fully-integrated security and cloud scalability. 30-day trial available; no credit card required for trial. Inquire about Service Provider pricing. Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS).
Surfly is an advanced co-browsing / web-sharing technology, which makes sharing web-sessions extremely simple. Compared to Teamviewer, Surfly does not require you to download extra software, plugins or any configuration. Surfly can be used as a free service via Surfly.com or it can be integrated into other products (Apps or Websites) to deliver a great online experience for customers. You can use Surfly as a sales, support and presentation tool. Advanced co-browsing solution that allows two or more people to browse the internet at the same time, remotely. No downloads needed.
The augmented support solution is the number one solution for real time support with complex issues. It lets you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen. Augmented support is a cloud based solution that lets you communicate worldwide with voice and video. Every smart device can connect to our server. Cloud based Augmented Reality Solution for providing real time remote technical support in Field Service and Customer Support.
A collaboration and meeting room software for both the Enterprise and the SMB. A collaboration and meeting room software for both the Enterprise and the SMB.
Supremo is a lightweight software to remote control PCs/servers and host Meetings. It doesnt need configuration of router or firewalls and can be installed as a service to perform unattended access. Supremo is designed for unlimited installs on unlimited number of PCs and allows multiple connections just through the exchange of ID and password. It is a secure app thanks to TLS 1.2 cryptographic protocol and can also be customized with your brand/logo. Free for personal use. An easy-to-use remote support and access software that lets you securely connect your smartphone and tablet to PCs and servers.
Direct, real-time connection to every network endpoint. Full and transparent control of target systems with user notification for remote troubleshooting and maintenance. Independent logon to unmanned endpoints. Built-in security for dropped connections. Management and control of servers. Real-time connection to every network endpoint. Full control of unmanned or in-use systems for remote troubleshooting and maintenance.
Enables spontaneous remote maintenance and access to unmanned PCs. Enables spontaneous remote maintenance and access to unmanned PCs.

by SessionStack

(0 reviews)
With SessionStack's interactive co-browsing, pixel-perfect session replay, error notifications, troubleshooting insights, and reporting tools, you can empower your support team to create the best experience for your customers. Now you can understand exactly what the user did without them saying a word. SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads. Interactive co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform.

by Rise Technologies

(0 reviews)
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient. A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.

by CT-Assist

(0 reviews)
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet. A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.

by Eltima Software

(0 reviews)
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics. Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Cobrowsing software that allows sales and support teams to get on the same page as your customers with one click. Cobrowsing software that allows sales and support teams to get on the same page as your customers with one click.

by DTM Datentechnik Moll

(0 reviews)
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device. Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.

by Digi International

(0 reviews)
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements. Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response times. Server farms can be easily constructed due to remote access sessions for many users. Freeware for private users Please note: After installation, a software key is required. To receive it, please send an e-mail with the subject "Free X11Gate" to [email protected] . The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol.
Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians in troubleshoot Windows, Mac and Linux computers from a central location. Powerfully built tools like advanced remote desktop sharing, remote command prompt, registry, Wake on LAN, remote shutdown, file manager and more enables elite remote assistance and considerably reduces troubleshooting time from days to minutes. Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe

by ITmanager.net

(0 reviews)
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active Directory, Windows Administration, VMware, Hyper-V, Xenserver, Office 365, Google Apps and Microsoft Exchange all support. SSH, Telnet, VNC, RDP, ARD as well. Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone.

by Image Retail Solutions

(0 reviews)
Technical support help-desk software that features system health monitoring, remote access, file transfer, and much more. Technical support help-desk software that features system health monitoring, remote access, file transfer, and much more.

by Vector

(0 reviews)
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises. The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in security-sensitive and mission critical environments. PC-Duo is ideal for secure remote support of conventional PCs, thin client devices and virtualized desktops (VDI) environments. PC-Duo is a secure, fast and reliable Remote Support software solution for security sensitive and mission critical environments.

by Barracuda Networks

(0 reviews)
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting. Managed Workplace is a security-centric remote monitoring and management (RMM) tool.

by pcvisit Software AG

(0 reviews)
IT-Probleme zu lsen wird mit pcvisit Software zur Herzenssache. Unsere Fernsupport-Software ist sicher und hochverfgbar. IT-Probleme zu lösen wird mit pcvisit Software zur Herzenssache. Unsere Fernsupport-Software ist sicher und hochverfügbar.

by LogMeIn

(0 reviews)
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security. Web-based remote access solution that makes it simple and secure to access your computer from anywhere.

by Chatvisor

(0 reviews)
Solution that bolsters company-customer relationships. Solution that bolsters company-customer relationships.