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Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
The N-able RMM platform is built for both managed service providers and in-house IT professionals who manage complex IT environments-w
The N-able RMM remote monitoring and management platform is designed to make managing, maintaining, and protecting IT assets easy for IT service providers, MSPs, and in-house IT professionals. From a single web-based dashboard, you get access to antivirus, endpoint detection and response, patch management, email protection, and integrated backup, in addition to drag-and-drop automation. In short, RMM is built to provide efficiency and grow as you grow.
The N-able RMM remote monitoring and management platform is designed to make managing, maintaining, and protecting IT assets easy for IT service providers, MSPs, and in-house IT professionals. From a...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Fully-managed ITSM suite that includes ticketing, workflow automation & notification for ITSM professionals.
OTRS is a fully-managed ITSM suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today.
OTRS is a fully-managed ITSM suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Experience the next generation of ITSM. Be the heroes of the organization. Deliver smart and personalized services to knowledge workers
ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning Willow AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide.
ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities,...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
An open source customer support system that organizes, manages and archives incoming support requests.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfillment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications
SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ADManager Plus is a unified Active Directory, Exchange, Skype for Business, G Suite, and Office 365 management and reporting solution.
ADManager Plus is a unified AD, Exchange, Skype for Business, G Suite, and Office 365 management solution to simplify tasks such as provisioning users, cleaning up stale accounts, and managing NTFS and share permissions. It also offers over 150 built-in reports, including reports on inactive user accounts, Office 365 licenses, and users' last logon times. Build a custom workflow for ticketing and compliance, automate AD tasks such as user provisioning and de-provisioning.
ADManager Plus is a unified AD, Exchange, Skype for Business, G Suite, and Office 365 management solution to simplify tasks such as provisioning users, cleaning up stale accounts, and managing NTFS...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
We help clients transform their IT services into streamlined, business-driven workflows with best-practice automation & risk reduction.
Through Onspring's ITIL-designed, no-code, cloud-based ITSM software, you can simplify ticketing activities and service requests, configure automation, assign tasks, priority and approvals, integrate with third-party apps, manage known issues and set SLAs to strategic objectives for optimized end-user experience. Plus, report real-time status to interdependent business units through our dynamic, individualized dashboards. Incident management and problem management solutions included.
Through Onspring's ITIL-designed, no-code, cloud-based ITSM software, you can simplify ticketing activities and service requests, configure automation, assign tasks, priority and approvals, integrate...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk)...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Winner "Editor's Choice" award. Automate contract generation, approvals, reports with suppliers and customers. Trusted by 3+ M users.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology makes it easy to setup and use and the scalable platform supports any approval processes with integrated workflows, email alerts and one-click contract generation. It is fully audit compliant with support for HIPAA, SOX, and CFR21. Start today with a free custom demo.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Customer Support, IT Service Management, Governance and Risk Compliance.
We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days.
A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
From start ups to Enterprise companies, over 20,000 customers trust Cayzu's web based platform with their customer support needs.
Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use. We've created integrations with popular software so you don't have to worry about lost or duplicate efforts. Automate processes, communicate wherever your customers are, customize the experience, reporting on feedback and key metrics. We fit perfect for teams with 10-50 agents. Try for free today!
Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost.
Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version.
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
We call the right person on your team when your site goes down.
Better Uptime is a radically better infrastructure monitoring platform that calls the right person on your team if anything goes wrong. Schedule on-call duties, receive helpful alerts, and collaborate on solving incidents faster than ever. Get a beautiful branded status page on your domain and keep your users informed. Made to fit into your workflow with over 100+ integrations.
Better Uptime is a radically better infrastructure monitoring platform that calls the right person on your team if anything goes wrong. Schedule on-call duties, receive helpful alerts, and collaborate...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
A platform that derives business insights by real-time processing, correlation and intelligent visualization of IT data.
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited.
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
IT service management for mid-size organizations
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
EcholoN as IT Service Software covers all disciplines of ITIL-compliant IT service management. Customizable and expandable.
Made in Germany: our IT Service Software. No matter if it is your internal IT or customers of your product or service. IT Service Management helps you to effectively manage your service processes and service activities, as well as to respond to requests in a personalized and professional manner. The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. Adaptable to your needs & expandable.
Made in Germany: our IT Service Software. No matter if it is your internal IT or customers of your product or service. IT Service Management helps you to effectively manage your service processes...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
AlertOps empowers teams to collaborate in real-time to resolve business-critical incidents faster.
The AlertOps Incident Response Automation and Alert Management Platform includes everything you need to accelerate technology transformations by automating and improving the issue notification, escalation, and the time to resolution process. It is an enterprise ready platform offering comprehensive full-stack visibility, powerful analytics, and automation to power, facilitate, and appropriately scale your response. We do this with real-time data, two-way communications, and advanced automation.
The AlertOps Incident Response Automation and Alert Management Platform includes everything you need to accelerate technology transformations by automating and improving the issue notification,...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
HaloPSA brings everything an MSP needs into one centralised location.
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The platform offers features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation, project management and CRM. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Symphony SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence.
Symphony SummitAI is an enterprise-class solution suite best suited for companies with 1000-100,000 employees, that effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping you to achieve greater levels of responsiveness and productivity. SummitAI uses machine reasoning and codeless workflow based automation to delivers up to 20% annual savings in IT help desk operations, and up to 45% greater total cost of ownership.
Symphony SummitAI is an enterprise-class solution suite best suited for companies with 1000-100,000 employees, that effortlessly brings service and asset management together in one platform with...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
IT Service Management with Project Portfolio Management, ease of Enterprise Service roll-out -- with iPaaS integration & workflow.
TeamDynamix offers IT Service Management (ITSM) with Project Portfolio Management (PPM) on a combined platform together with enterprise integration and workflow via iPaaS - integration platform as a service. This is a codeless platform that can easily expand to Marketing, Facilities, HR and other areas - without any coding or scripting.
TeamDynamix can help improve IT service delivery with support for ITIL, drive better project outcomes and drive digital transformation.
TeamDynamix offers IT Service Management (ITSM) with Project Portfolio Management (PPM) on a combined platform together with enterprise integration and workflow via iPaaS - integration platform as a...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments.
Set your own brand, color and url at our white label plan to give more confidence to your customers.
Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Enterprise-class IT service management application built for multinational
organizations around Service Integration and Management.
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have.
New functionality has been developed this year:
- ITIL V4 compliance by Serview in 19 practices
- Just in Time provisioning
- Agile boards
- mass updates
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by adopting industry best practice. Designed with an easy-to-use interface it enables agents to manage incidents, requests, problems,changes and events rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by adopting industry best practice. Designed with an easy-to-use interface it...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
#1 FOR SCHOOLS, UNIVERSITIES, AND STATE & LOCAL GOVERNMENT. A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For government, K-12, and higher education including universities, colleges, etc. Join hundreds of other government organizations and schools, and TRY IT TODAY FOR FREE!
#1 FOR SCHOOLS, UNIVERSITIES, AND STATE & LOCAL GOVERNMENT. A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
vScope is an IT reporting tool that helps
IT departments to gather their data in one
place and share it in an instance.
vScope is an IT reporting tool that helps IT
departments to gather their information in one
place. The data is automatically updated so that it is relevant and can be shared with stakeholders in an instance. With vScope you can build powerful reports, analyzes and statistics which can be used to ensure a stable and cost efficient delivery of IT. There is also the opportunity to extend with modules for cost allocation, automatic invoice documentation and a comprehensive service catalogue.
vScope is an IT reporting tool that helps IT
departments to gather their information in one
place. The data is automatically updated so that it is relevant and can be shared with stakeholders in an...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Transform your IT service management with a fully integrated ITSM platform that can be configured to your needs.
C2 ATOM is an integrated IT service management software designed for companies seeking to provide quality service delivery. It is also an ITIL certified service center designed to improve your operational efficiency and automate all your incident, problem and request management processes. Provide the best possible user experience with C2 ATOM, an unrivaled, fully automated, bespoke ITSM platform.
C2 ATOM is an integrated IT service management software designed for companies seeking to provide quality service delivery. It is also an ITIL certified service center designed to improve your...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
IT service management solution that provides automation, change management, and practice content to reduce risks and costs.
IT service management solution that provides automation, change management, and practice content to reduce risks and costs.
IT service management solution that provides automation, change management, and practice content to reduce risks and costs.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack - where your team works!
Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.
Need a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office.
Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Deepser is a complete ITSM and ITAM solution developed to optimize support requests, organisational processes and asset management.
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.
Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.
Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
A proven ITSM software with the sophistication to support the most complex ITIL requirements but with easy to use simplicity.
A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ALVAO Asset Management is a user-friendly solution integrated into Microsoft technologies, that detects hardware and software remotely.
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Asset Management software brings you a complete overview of the hardware and software in your entire organisation. Using the latest techniques ALVAO detects hardware and software remotely, saves your technicians from having to travel on-site, even to install software agents per PC. Take stock of your assets and audit your software, easily. With Asset Management you can make sure your hardware and software is effectively utilized.
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Asset Management software brings you a complete overview of the hardware and software in your entire organisation. Using the latest...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with VIRIMA ITSM.
VIRIMA IT Service Management (ITSM) builds upon VIRIMA's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. VIRIMA ITSM helps IT Operations professionals take control of their IT environments, deliver the services their users need and want, make more informed and insightful decisions, and maximize the business value of their IT investments.
VIRIMA IT Service Management (ITSM) builds upon VIRIMA's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. VIRIMA ITSM helps IT Operations...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure to increase server utilization and workflow.
NetZoom focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with Facility Infrastructure to create the source of truth with an emphasis on capacity analysis and optimizing power, space and cooling to achieve increased server utilization, virtualization and power density to attain desired power usage effectiveness (PUE) and other optimization goals.
NetZoom focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Create interactive, real-time maps of your IT environment offering granular visibility of your application, networks and dependencies
With VNT's Hybrid Application Mapping Software you gain granular visibility of your entire IT environment, mapping your application, networks and dependencies in real-time. Our smart mapping solution is completely platform-agnostic and has limitless use-cases from cloud migration to cost optimization.
Uniquely, VNT works without the need for credentials, and agents. And there's no need for firewalls to be opened.
With VNT's Hybrid Application Mapping Software you gain granular visibility of your entire IT environment, mapping your application, networks and dependencies in real-time. Our smart mapping solution...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ConnectWise Fortify is an advanced cybersecurity solution delivering the managed detection & response protection your clients require.
ConnectWise Fortify, a ConnectWise solution is the advanced cybersecurity solution you need to deliver the managed detection and response protection your clients require. A fully managed solution trusted by over 100,000 IT professionals. Start your demo now!
ConnectWise Fortify, a ConnectWise solution is the advanced cybersecurity solution you need to deliver the managed detection and response protection your clients require. A fully managed solution...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing.
ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing.
ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
Service Desk provides a single point of contact for all in-company requests. The solution providers team gains an overview of workload, clear priorities and improved communication.The Service Desk gives you a clear understanding of how busy your team is and how much effort is spent on various tasks. The software is certified to ITIL process standards under the auspices of Pink Elephant and Axelos. It allows you to deploy fundamental ITIL processes and solutions.
Service Desk provides a single point of contact for all in-company requests. The solution providers team gains an overview of workload, clear priorities and improved communication.The Service Desk...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Deep support for Microsoft Azure. Insight into production environments and middleware. Automatic self healing.
CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform.
IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more.
Microsoft Azure support includes but is not limited to:
- Azure Cloud Services
- Azure Virtual Machines (Windows and Linux)
- stand-alone Windows Server
CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform.
IT administrators are able to gain deep insight into their...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE.
Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one.
AVAILABLE ON PREMISES.
Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types
- dynamic fields
- document templates
and many more.
Mint Service Desk is certified by SERVIEW.
Mint Service Desk is a powerful tool that contains the functionality of the service desk and asset management all in one.
AVAILABLE ON PREMISES.
Key features:
- flexible asset management structure
-...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Manage all your Business Functions with just ONE SOFTWARE. Designed for B2B for Sale, Service, Rental,Repair, AMC of Equipments
Ant My ERP is One Software to manage your entire business process from Sales, Service, Operation, HR, Assets, Inventory till Invoicing. Designed specifically for B2B businesses who are in Sale, Service, Rent, Repair, AMC of the Equipments like IT, AV, Medical, CCTV, POS, ATM, Tea Coffee Vending, DG Set,Telecom Devices, etc. Ant My ERP allows you to stay on top of your business and provides a true and unified picture of Critical, up-to-the minute business information across your organisation.
Ant My ERP is One Software to manage your entire business process from Sales, Service, Operation, HR, Assets, Inventory till Invoicing. Designed specifically for B2B businesses who are in Sale,...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support.
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets.
TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers.
Available On Demand, you can start using this powerful enterprise software suite right away.
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets.
TeamHeadquarters helps your people focus on the...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ITSM application that handles incident, problem, change, service asset & configuration,release, identity & access management processes.
ITSM application that handles incident, problem, change, service asset & configuration, release and identity & access management processes. 15 ITIL4 practices are certified, more are available in the ITSM suite. The application can be extended by other fully integrated applications, such as project management, contract management, risk management and more to serve as comprehensive Enterprise Service Management platform.
ITSM application that handles incident, problem, change, service asset & configuration, release and identity & access management processes. 15 ITIL4 practices are certified, more are available in the...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth strategies. Marval MSM ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.
Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Efecte ITSM allows your services, people, and assets to easily be consolidated and managed from one solution.
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. We pride ourselves in producing modern solutions; and were the first ITSM tool provider to receive Serview CERTIFIEDTOOL certification for all 19 ITIL4 practices and associated processes.
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ITSM Tools Buyers Guide
Table of Contents
Information technology service management (ITSM) software helps manage internal and external IT support. These ITSM tools aid both IT teams within organisations and managed service providers (MSPs), helping them plan, design, develop, monitor, and support continuous delivery of IT services. ITSM software covers almost all aspects of IT management, including software release and deployment management, incident management, bug tracking, ticketing, change management, and knowledge management.
The benefits of ITSM software
- Improved operational efficiency: One of ITSM software's major functions is the standardisation of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organisation. This safeguards organisation against both internal and external data threats and increases productivity via optimal digital resource utilisation.
- Improved customer service: Effective ITSM software utilisation reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them.
- Reduce downtime through incident prevention: Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organisations take the necessary actions to avoid or minimise any damage. Organisations can utilise ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall.
Typical features of ITSM tools
- Change management: Track, monitor, and manage all IT service changes/transitions.
- Incident management: Help support teams identify, resolve, and restore unplanned service disruptions.
- Problem management: Identify and solve the underlying cause of incidents, and prevent future incidents from occurring.
- Configuration management: Monitor and maintain configurations of IT components (e.g. servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings.
- Self-service portal : A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more.
- Contract/Licence management: Track and monitor contracts/licences assigned to product or service offerings to stay compliant.
Considerations when purchasing ITSM tools
- Integration with existing systems: ITSM software has to monitor all software solutions, networks, and equipment within an organisation, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data.
- Total cost of ownership: The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs.
Relevant ITSM software trends
- Chatbots will transform service management: Chatbots can swiftly respond to customer queries without human intervention. According to Capterra research, small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing.
- Predictive customer service: Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to Capterra research, more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity.