---
description: Discover and compare ITSM Tools Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Windows - Price comparison & Reviews - Capterra Australia 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Faddom](https://www.capterra.com.au/software/201265/faddom) — 4.8/5 (20 reviews) — Enhance ITSM workflows with live maps for faster triage, root cause analysis, and safer change execution.
2. [ServoDesk](https://www.capterra.com.au/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
3. [Virima](https://www.capterra.com.au/software/178220/virima) — 4.6/5 (15 reviews) — Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with VIRIMA ITSM.
4. [Ivanti Neurons for ITSM](https://www.capterra.com.au/software/193225/service-desk) — 3.9/5 (15 reviews) — Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
5. [Tiflux](https://www.capterra.com.au/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
6. [EV Service Manager](https://www.capterra.com.au/software/124331/easyvista) — 3.4/5 (14 reviews) — EV Service Manager is no code and highly configurable to support the most complex ITIL requirements with simplicity and agility.
7. [C2](https://www.capterra.com.au/software/135915/c2-atom) — 4.3/5 (14 reviews) — Transform your IT service management with a fully integrated ITSM platform that can be configured to your needs.
8. [ProProfs Help Desk](https://www.capterra.com.au/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
9. [CA Service Desk Manager](https://www.capterra.com.au/software/145590/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is an IT service management software that provides change management, automation, and practice content.
10. [everything HelpDesk](https://www.capterra.com.au/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
11. [i-doit](https://www.capterra.com.au/software/177054/i-doit-pro) — 4.7/5 (13 reviews) — i-doit pro is the all in one solution for all your documentation projects, CMDB and IT asset management.
12. [ConnectWise Cybersecurity Management](https://www.capterra.com.au/software/202174/continuum-fortify) — 4.5/5 (13 reviews) — ConnectWise delivers everything an MSP/TSP needs to build and launch a successful cybersecurity practice.
13. [iTOP](https://www.capterra.com.au/software/163429/itop) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices.
14. [OfficeAmp](https://www.capterra.com.au/software/176209/officeamp) — 4.2/5 (12 reviews) — Easily collect, manage, resolve issues related to office operations. Categorize \& assign tasks within Slack - where your team works\!
15. [DeskDirector](https://www.capterra.com.au/software/176872/deskdirector-portal) — 4.5/5 (12 reviews) — DeskDirector ITSM Software optimizes business outcomes with advanced automation, centralized operational workflows, custom forms \& more
16. [Total Network Inventory](https://www.capterra.com.au/software/133961/total-network-inventory) — 4.7/5 (11 reviews) — Maintain a clear and structured inventory of IT assets to support your IT service management processes.
17. [AntMyERP](https://www.capterra.com.au/software/199145/ant-my-erp) — 5.0/5 (11 reviews) — Manage all your Business Functions with just ONE SOFTWARE. Designed for B2B for Sale, Service, Rental,Repair, AMC of Equipments
18. [Sunrise ITSM](https://www.capterra.com.au/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
19. [NetZoom](https://www.capterra.com.au/software/186384/netzoom-enterprise) — 5.0/5 (10 reviews) — Model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure to increase server utilization and workflow.
20. [Network Detective Pro](https://www.capterra.com.au/software/194232/network-detective) — 4.5/5 (10 reviews) — Network Detective Pro®, the web-based IT assessment and reporting tool that captures network assets, users, configurations, and issues.
21. [Financial Manager for Timesheets](https://www.capterra.com.au/software/201515/cost-tracker) — 4.3/5 (10 reviews) — ITSM: Streamline Finances, Improve Performance, Foster Collaboration with Cost Tracker by Tempo.
22. [OMNITRACKER](https://www.capterra.com.au/software/124156/omnitracker) — 3.7/5 (9 reviews) — ITSM application that handles incident, problem, change, service asset \& configuration,release, identity \& access management processes.
23. [Rezolve AI](https://www.capterra.com.au/software/211890/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.AI is an Agentic AI platform for employee support and ITSM inside Teams and Slack
24. [IT Care Center](https://www.capterra.com.au/software/1055361/it-care-center) — 4.6/5 (9 reviews) — IT Care Center—ITCC is a simplified, intuitive IT Service Management platform that is fully scalable and ITIL-ready.
25. [Starhive](https://www.capterra.com.au/software/1069460/Starhive) — 4.9/5 (9 reviews) — Starhive centralises asset data to enable smarter decision making, greater visibility, and AI analytics.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30676/itsm/software)
- [All Categories](https://www.capterra.com.au/directory)

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This is the \"loyal to IT\" software delivering top-notch service that's easy to work with and easy to use. EasyVista focuses on three areas: Avoiding productivity loss (by preventing future incidents from occurring), enabling business outcomes (by accelerating incident resolution), and cost efficiency (offering best-in-class TCO, improving sustainability in IT, and increasing tech pace of adoption).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.capterra.com.au/software/124331/easyvista","@type":"ListItem"},{"name":"C2","position":7,"description":"C2 ITSM is an integrated IT service management software designed for companies seeking to provide quality service delivery. It is also an ITIL certified service center designed to improve your operational efficiency and automate all your incident, problem and request management processes. 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Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.capterra.com.au/software/163429/itop","@type":"ListItem"},{"name":"OfficeAmp","position":14,"description":"Manage Employee Requests for IT, HR, Facilities and Office Manager. \nCollect, manage and resolve tickets in Slack in real-time. \n\nOfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions. \n\nNeed a snack in a pantry? Want to book a flight? Order some lunch? 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From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency.\n\nAs a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market.\n\nWe are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we’re creating service desk and IT service management solutions to support the people who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.capterra.com.au/software/148707/it-service-management","@type":"ListItem"},{"name":"NetZoom","position":19,"description":"NetZoom focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with Facility Infrastructure to create the source of truth with an emphasis on capacity analysis and optimizing power, space and cooling to achieve increased server utilization, virtualization and power density to attain desired power usage effectiveness (PUE) and other optimization goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58d8f100-0115-4d81-b8b6-72682f74ad5a.png","url":"https://www.capterra.com.au/software/186384/netzoom-enterprise","@type":"ListItem"},{"name":"Network Detective Pro","position":20,"description":"Network Detective Pro® is the #1 non-intrusive IT assessment and reporting tool. 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Group projects into strategic portfolios to effectively measure and manage financial performance based on aggregated budget, costs, revenue, and scope. Gain insights into high-level and detailed project metrics, tracking budgets, labor, expenses, billable/non-billable time, CAPEX vs. OPEX, and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09a70c0f-7a37-462d-b48b-9be3c07d9274.png","url":"https://www.capterra.com.au/software/201515/cost-tracker","@type":"ListItem"},{"name":"OMNITRACKER","position":22,"description":"ITSM application that handles incident, problem, change, service asset & configuration, release and identity & access management processes. 15 ITIL4 practices are certified, more are available in the ITSM suite. The application can be extended by other fully integrated applications, such as project management, contract management, risk management and more to serve as comprehensive Enterprise Service Management platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6e9bdba-46a2-4d11-901d-401010fcc170.png","url":"https://www.capterra.com.au/software/124156/omnitracker","@type":"ListItem"},{"name":"Rezolve AI","position":23,"description":"Rezolve.ai is an enterprise Agentic AI platform that transforms employee support and IT service delivery. It enables organizations to automate service workflows, reduce manual support tasks, and provide instant conversational assistance within Microsoft Teams, Slack, and enterprise systems.\n\nRezolve.ai’s Agentic SideKick 3.0 uses autonomous AI agents to understand requests, execute workflows, and resolve issues across IT, HR, and business functions. This improves service efficiency, reduces ticket volumes, and accelerates resolution times. Rezolve.ai’s SearchIQ enhances knowledge access with intelligent enterprise search, while Creator Studio enables no-code and low-code workflow automation.\n\nRezolve.ai integrates with existing ITSM platforms or can operate as a complete Agentic AI-powered service management solution, helping organizations improve operational efficiency, enhance employee experience, and scale support securely.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.capterra.com.au/software/211890/rezolve-ai","@type":"ListItem"},{"name":"IT Care Center","position":24,"description":"IT Care Center is both cloud-based and on-prem IT Service Management (ITSM) platform designed to streamline IT operations. Fully ITIL-ready, ITCC unifies IT processes like Asset Management, Incident Management, Service Catalog, and more in a single, scalable solution. With IT Care Center, you can:\nCentralize IT activities across your organization.\nAutomate workflows and manage complex processes effortlessly.\nGain real-time insights with built-in analytics and visual BOT flows, eliminating the need for third-party tools.\nITCC is trusted by businesses worldwide to simplify ITSM and scale their operations with speed and efficiency. Transform your IT processes today with IT Care Center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aae2b06c-312c-4f2c-a091-76171b29acc9.jpeg","url":"https://www.capterra.com.au/software/1055361/it-care-center","@type":"ListItem"},{"name":"Starhive","position":25,"description":"Starhive is an asset management solution that centralises data for every asset, so you can make accurate decisions that save money and reduce risk. \n\nAssets aren’t isolated; they have usage levels, owners, configuration settings, financial depreciation, risks, and much more. Through greater visibility into your asset data and the context around them, teams using Starhive can stop second-guessing and start making confident, AI-enabled decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9976c93b-0f4e-4d1f-906f-154e6787eb9b.png","url":"https://www.capterra.com.au/software/1069460/Starhive","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30676/itsm/deployment-options/windows/software?page=4#itemlist","numberOfItems":25}
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