---
description: Discover and compare ITSM Tools Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Windows - Price comparison & Reviews - Capterra Australia 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Deepser](https://www.capterra.com.au/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance.
2. [Proactivanet](https://www.capterra.com.au/software/1010807/proactivanet) — 4.8/5 (52 reviews) — Spanish-language ITAM\&ITSM tool that helps organizations save costs and secure their IT infrastructure.
3. [ChangeGear](https://www.capterra.com.au/software/146239/changegear-itsm) — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.
4. [Motadata ServiceOps](https://www.capterra.com.au/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
5. [Vision Helpdesk](https://www.capterra.com.au/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
6. [GLPI](https://www.capterra.com.au/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
7. [Wavity Help & Service Desk](https://www.capterra.com.au/software/1029460/wavity-help--service-desk) — 4.8/5 (39 reviews) — Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
8. [Deskpro](https://www.capterra.com.au/software/127288/deskpro) — 4.6/5 (38 reviews) — Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise.
9. [Agiloft](https://www.capterra.com.au/software/101273/agiloft) — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
10. [HaloPSA](https://www.capterra.com.au/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
11. [EcholoN](https://www.capterra.com.au/software/189744/echolon) — 4.7/5 (35 reviews) — EcholoN as IT Service Software covers all disciplines of ITIL-compliant IT service management. Customizable and expandable.
12. [iSupport](https://www.capterra.com.au/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
13. [FootPrints](https://www.capterra.com.au/software/100291/footprints) — 3.5/5 (34 reviews) — IT service management for mid-size organizations
14. [Milldesk](https://www.capterra.com.au/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
15. [Tempo Capacity Planner](https://www.capterra.com.au/software/190516/tempo-planner) — 4.1/5 (29 reviews) — Streamline ITSM with Capacity Planner by Tempo. Track incidents, automate workflows, and ensure efficient service delivery.
16. [Summit](https://www.capterra.com.au/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
17. [Xurrent](https://www.capterra.com.au/software/146207/itrp) — 4.7/5 (27 reviews) — Modern ITSM with AI included. Go live in weeks, unify teams, automate workflows, and cut MTTR with one secure, easy-to-use platform.
18. [XEOX](https://www.capterra.com.au/software/206486/xeox) — 4.5/5 (27 reviews) — Cloud-based IT management tool with integrated patch management, remote access, software distribution and IT asset management.
19. [Infraon IMS](https://www.capterra.com.au/software/187651/everest-ims) — 4.2/5 (25 reviews) — Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
20. [Electric AI](https://www.capterra.com.au/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
21. [Canfigure](https://www.capterra.com.au/software/184941/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
22. [Mint Service Desk](https://www.capterra.com.au/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
23. [AlertOps](https://www.capterra.com.au/software/160468/alertops) — 4.7/5 (21 reviews) — By allowing teams to choose the tools they use, AlertOps empowers organizations to drive creation of custom processes
24. [vScope](https://www.capterra.com.au/software/167864/vscope) — 4.7/5 (21 reviews) — Great Teams Have Great IT Visibility. vScope offers companies leading IT Inventory to help build a more productive organization.
25. [ky2help](https://www.capterra.com.au/software/196043/ky2help) — 4.3/5 (21 reviews) — ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique\!

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## Related Categories

- [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30676/itsm/software)
- [All Categories](https://www.capterra.com.au/directory)

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Our Analytics engine gives you actionable metrics - in real time - as defined by you!\n\nOur radical pricing model is guaranteed to reduce your SaaS spend.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0d140dd-caab-46ca-87b8-a39d8a64be9b.jpeg","url":"https://www.capterra.com.au/software/1029460/wavity-help--service-desk","@type":"ListItem"},{"name":"Deskpro","position":8,"description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. 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Additional capabilities include project management from initiation to completion and time tracking for billing accuracy. The platform integrates with numerous business applications, allowing teams to consolidate workflows in a single environment. Powered by AI technology, HaloPSA delivers a complete solution with all features included as standard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e35c2221-8ee3-4e08-bbff-03e196fa99e7.webp","url":"https://www.capterra.com.au/software/20971/halopsa","@type":"ListItem"},{"name":"EcholoN","position":11,"description":"Made in Germany: our IT Service  Software. No matter if it is your internal IT or customers of your product or service. IT Service Management helps you to effectively manage your service processes and service activities, as well as to respond to requests in a personalized and professional manner. The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. 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Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.capterra.com.au/software/100291/footprints","@type":"ListItem"},{"name":"Milldesk","position":14,"description":"Technical support system aligned with ITIL best practices and created with an emphasis on the best usability concepts, it provides greater agility and organization in ticket management.\n\nA complete tool that has official integration with WhatsApp Business, functionalities such as Workflow, IT asset management, incident management, problem management, changes, service catalog, knowledge base, SLA management, it has an API that allows infinite possibilities of integration between other resources,","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f41cf522-461f-4cfe-b122-e4ec298f8ac2.jpeg","url":"https://www.capterra.com.au/software/177951/milldesk","@type":"ListItem"},{"name":"Tempo Capacity Planner","position":15,"description":"Enhance IT service management (ITSM) with Capacity Planner by Tempo, a robust solution for streamlined incident tracking, problem resolution, and service delivery in Jira. Seamlessly manage and track incidents, automate workflows, and ensure timely resolution. Gain real-time visibility into service performance and drive efficient ITSM with Capacity Planner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08118533-a391-4845-8a7a-230f8fd32c01.png","url":"https://www.capterra.com.au/software/190516/tempo-planner","@type":"ListItem"},{"name":"Summit","position":16,"description":"SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform.\nWe are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.","url":"https://www.capterra.com.au/software/146506/summit","@type":"ListItem"},{"name":"Xurrent","position":17,"description":"Xurrent ITSM is modern service management built for momentum. Unify ITSM, ESM and ITOM on one platform with embedded Sera AI and a native virtual agent included by default. 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Customers rate Xurrent highly for ease of use and time to value, and many go live in weeks, not quarters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b33163e-efd2-46a0-b5dd-1150bf7bb9ce.png","url":"https://www.capterra.com.au/software/146207/itrp","@type":"ListItem"},{"name":"XEOX","position":18,"description":"XEOX is a comprehensive, cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, seamless software deployment, IT asset management and more. It allows you to centrally manage the IT landscape of all computers and servers within your organization, and keeps track of inventory and software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61e88e3b-9de6-47ae-81ee-64c73a6f8aa3.png","url":"https://www.capterra.com.au/software/206486/xeox","@type":"ListItem"},{"name":"Infraon IMS","position":19,"description":"Infraon ITIM is your go-to tool for supercharging the availability and performance of your IT infrastructure. It covers everything from networks and servers to applications, CCTVs, Wi-Fi, and cloud systems. Integrated into the Infraon Suite, it offers a robust solution for seamless IT asset monitoring and management.\n\nExperience Infraon ITIM’s vendor-neutral support for diverse IT devices with real-time incident management, predictive analytics, and a centralized dashboard. Key features include cloud monitoring, network discovery, inventory management, and automated workflows to reduce downtime and enhance service. Advanced flow analytics provide crucial insights into network traffic, helping to pinpoint bottlenecks and optimize performance.\n\nOpting for Infraon ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance with global standards like GDPR and SOC-2.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/936248bc-7082-4366-a081-76b0672a56d7.png","url":"https://www.capterra.com.au/software/187651/everest-ims","@type":"ListItem"},{"name":"Electric AI","position":20,"description":"Electric makes it easy for SMBs to manage their IT. Providing real-time AI-powered IT support through our IT assistant, called Gigawatt. Electric has nearly 50,000 users and 1000 businesses. With Electric small and medium-sized companies save thousands annually on IT costs. Electric IT management software helps centralize IT management in one place and keeps compliance and security up-to-date across devices, apps, and networks, whether you're on-site or remote. \n\nTry Electric's IT management platform for free today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7ff74a2-312b-4322-b158-613c24e7deb1.png","url":"https://www.capterra.com.au/software/187542/electric-ai","@type":"ListItem"},{"name":"Canfigure","position":21,"description":"Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets.\n\nIn an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness.\n\nAny business workflow can be supported using Canfigure's powerful admin tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.capterra.com.au/software/184941/canfigure","@type":"ListItem"},{"name":"Mint Service Desk","position":22,"description":"Comprehensive IT Service Management Solution\n\nMint Service Desk is a robust IT service management tool designed to enhance helpdesk operations for businesses of all sizes. It combines a powerful ticketing system with asset management capabilities, ensuring seamless IT support and resource tracking.\n\nKey Features:\n\n- Advanced Ticketing System: Manage and prioritize support tickets with an intuitive interface and automated workflows.\n- Asset Management: Track all IT assets with detailed documentation and maintenance schedules.\n- Self-Service Portal: Empower users to find solutions and submit tickets independently, reducing helpdesk burden.\n- Customization and Scalability: Tailor fields, forms, and workflows to meet specific needs and scale with growth.\n- Integration Capabilities: Seamlessly integrate with other business tools for a cohesive IT ecosystem.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.capterra.com.au/software/187044/mint-service-desk","@type":"ListItem"},{"name":"AlertOps","position":23,"description":"When digital transformation progresses, organizations need to be able to pivot their processes to incorporate new tools or replace tools easily. AlertOps contains features to ensure that business processes don’t become completely obsolete during the processes of digital transformation.\nAlertOps open API allows it to bi-directionally integrate with virtually any tool that implements an API. The No-Code implementation of the API allows easily changing mapping criteria or replacing a tool within a","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45eea768-c926-4ebd-beea-287d659c78d3.png","url":"https://www.capterra.com.au/software/160468/alertops","@type":"ListItem"},{"name":"vScope","position":24,"description":"Unleash the full potential of your team with vScope, the leadomg IT Discovery software. Gain deep insights into your entire IT landscape, including software, hardware, cloud, on-premises assets, licenses, and network infrastructure.\n\nvScope's features encompass anything from robust Configuration Management Database (CMDB), powerful reporting tools, precise IT billing capabilities, and in-depth analysis and compliance. Get in touch to learn more!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f143e306-a5cc-4cd9-84d9-82c473b6d3d1.png","url":"https://www.capterra.com.au/software/167864/vscope","@type":"ListItem"},{"name":"ky2help","position":25,"description":"ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b3a562d-33fe-4b0a-84c5-41f0a6386cd3.png","url":"https://www.capterra.com.au/software/196043/ky2help","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30676/itsm/deployment-options/windows/software?page=3#itemlist","numberOfItems":25}
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