---
description: Discover and compare ITSM Tools Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Windows - Price comparison & Reviews - Capterra Australia 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [N-central](https://www.capterra.com.au/software/13803/n-central) — 4.1/5 (195 reviews) — N-central is a remote monitoring and management platform that helps MSPs and IT teams manage, automate, and secure IT infrastructure.
2. [N-sight RMM](https://www.capterra.com.au/software/163344/n-sight) — 4.3/5 (194 reviews) — RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features.
3. [Vivantio](https://www.capterra.com.au/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
4. [Cherwell Service Management](https://www.capterra.com.au/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwell¿s comprehensive ITSM solution.
5. [LogMeIn Rescue](https://www.capterra.com.au/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
6. [TeamDynamix](https://www.capterra.com.au/software/121317/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
7. [Syncro](https://www.capterra.com.au/software/207618/syncro) — 4.6/5 (147 reviews) — Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
8. [xMatters](https://www.capterra.com.au/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
9. [BOSSDesk](https://www.capterra.com.au/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise.
10. [Web Help Desk](https://www.capterra.com.au/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
11. [TOPdesk](https://www.capterra.com.au/software/127562/topdesk) — 4.4/5 (110 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
12. [monday service](https://www.capterra.com.au/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
13. [Desk Manager](https://www.capterra.com.au/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
14. [Naverisk](https://www.capterra.com.au/software/171182/naverisk-rmm-psa) — 4.8/5 (97 reviews) — All-in-One IT Service Management software designed for managed service providers to manage IT services \& remote monitoring
15. [BlueFolder](https://www.capterra.com.au/software/109930/bluefolder) — 4.7/5 (92 reviews) — Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more.
16. [HappyFox Help Desk](https://www.capterra.com.au/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
17. [ManageEngine ADManager Plus](https://www.capterra.com.au/software/143496/admanager-plus) — 4.5/5 (84 reviews) — ADManager Plus is an IGA solution for managing Active Directory, Microsoft 365, Exchange, and Google Workspace environments.
18. [IBM Maximo Application Suite](https://www.capterra.com.au/software/85104/ibm-maximo) — 4.2/5 (83 reviews) — Maximo IT helps power up performance with integrated IT service management and IT asset management software.
19. [Track-It\!](https://www.capterra.com.au/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
20. [osTicket](https://www.capterra.com.au/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
21. [Lansweeper](https://www.capterra.com.au/software/126334/lansweeper) — 4.5/5 (75 reviews) — Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software.
22. [SapphireIMS](https://www.capterra.com.au/software/148203/sapphireims) — 4.4/5 (65 reviews) — Supercharge Your Employee Experience with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
23. [Alloy Navigator](https://www.capterra.com.au/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
24. [Panopta](https://www.capterra.com.au/software/1018183/panopta) — 4.5/5 (60 reviews) — Panopta offers a full-service monitoring solution that covers all your devices and doesnt compromise on security.
25. [Device42](https://www.capterra.com.au/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!

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## Related Categories

- [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30676/itsm/software)
- [All Categories](https://www.capterra.com.au/directory)

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Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.com.au/software/121158/cherwell-software","@type":"ListItem"},{"name":"LogMeIn Rescue","position":5,"description":"LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.capterra.com.au/software/161344/logmein-rescue","@type":"ListItem"},{"name":"TeamDynamix","position":6,"description":"TeamDynamix offers a no-code ITSM/ESM platform with enterprise integration, automation, and AI.  Reduce time spent on manual tasks, expedite resolution, and integration with enterprise platforms.\n\nLooking for a top ITSM platform that will not drain IT resources and budgets?\n\nTeamDynamix is the trusted choice for organizations that want more than just a ticketing system. With a no-code platform, powerful integration and automation, fully integrated Project Portfolio Management, and advanced use of AI with automation, TeamDynamix helps IT teams reduce complexity, improve service delivery, and drive efficiency.\n\nWhy choose TeamDynamix?\n- Fast time to value on a no-code platform\n- Easy to expand to HR, Facilities & others\n- Offers enterprise integration & automation\n- Conversational AI \n\nIs TeamDynamix easy to administer?\nYes. Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.com.au/software/121317/teamdynamix","@type":"ListItem"},{"name":"Syncro","position":7,"description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30225f0c-f27d-42a1-bcec-c57fec02e61d.jpeg","url":"https://www.capterra.com.au/software/207618/syncro","@type":"ListItem"},{"name":"xMatters","position":8,"description":"xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.com.au/software/116750/xmatters","@type":"ListItem"},{"name":"BOSSDesk","position":9,"description":"BOSSDesk a fully integrated ITIL based ITSM / Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.com.au/software/144825/boss-solutions","@type":"ListItem"},{"name":"Web Help Desk","position":10,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.com.au/software/179421/web-help-desk","@type":"ListItem"},{"name":"TOPdesk","position":11,"description":"ITSM that make you smile\n\nGo from piles of requests to effortless IT services with TOPdesk’s ITSM software. Standardize how you solve problems and capture knowledge, so your agents can enjoy the work they do best.\n\nStay on top of everything in one place\n\nShare tasks with fellow agents. Keep end users in the loop. Work with other service departments. And even spot recurring problems with our ITSM tool. One ITSM software platform for all your requests, assets, and workflows makes your IT services consistently great.\n\nHelp end users by tailoring the experience\n\nOmnichannel support gives end users a consumer-level experience. With live chat solutions, AI chatbots, and the Self-Service Portal, requests are routed to the right team – and end users always know what’s up.\nHave you put the “wow” in your service? See whether you’ve delivered that laptop on time with SLAs. Receive a star-rating for each problem solved. And measure satisfaction with in-tool survey options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.com.au/software/127562/topdesk","@type":"ListItem"},{"name":"monday service","position":12,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.com.au/software/1069948/monday-service","@type":"ListItem"},{"name":"Desk Manager","position":13,"description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.capterra.com.au/software/173025/help-desk-software","@type":"ListItem"},{"name":"Naverisk","position":14,"description":"Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4067435-d3c9-428a-9029-b2e7933ec117.png","url":"https://www.capterra.com.au/software/171182/naverisk-rmm-psa","@type":"ListItem"},{"name":"BlueFolder","position":15,"description":"Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more. Easy creation and management of incidents and problems help accurately set customer and tech expectations. Customer Service Agreements track hours, retainers, and more. Get a demo to see BlueFolder in action and see how easy and powerful it is to use!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61cbe41f-ef4f-46cc-af62-f863d8e0698e.webp","url":"https://www.capterra.com.au/software/109930/bluefolder","@type":"ListItem"},{"name":"HappyFox Help Desk","position":16,"description":"🌟 [New: Unlimited Agents] Upgrade to HappyFox, the ultimate help desk & customer support software! Effortlessly manage inquiries from email, chat, social media, and phone on one cloud platform. Integrates with CRM, live chat, and more. Automate with smart rules for swift resolutions. Revolutionize your support system now!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.com.au/software/83211/happyfox","@type":"ListItem"},{"name":"ManageEngine ADManager Plus","position":17,"description":"ManageEngine ADManager Plus is an identity governance and administration (IGA) solution that helps manage user identities, enhance security, and meet IT compliance needs. It simplifies provisioning and deprovisioning in Active Directory, Microsoft 365, and other enterprise applications. This solution enables you to generate over 200 reports to gain valuable insights into identities and their access rights. It empowers you to improve the efficiency of your IGA operations with workflows, automations, and by delegating tasks to help desk technicians with granular role-based access. The solution helps you comply with IT regulations by providing schedulable reports, automating access certification campaigns, and pinpointing security gaps with identity risk assessment. ADManager Plus integrates with ITSM, HCM, and SIEM tools for centralized identity management. Its web-based console, and mobile apps for iOS and Android, enable secure identity management anytime, anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28958cda-088c-4757-b48b-8054d0ef96d9.png","url":"https://www.capterra.com.au/software/143496/admanager-plus","@type":"ListItem"},{"name":"IBM Maximo Application Suite","position":18,"description":"IBM Maximo® IT delivers integrated IT asset management (ITAM) and IT service management (ITSM) solution in a cloud-based platform, serving as the single point of user support, incident handling, IT and operational technology (OT) asset visibility, and IT change oversight—enhanced by software compliance, service insights, and automation for managing organization's IT/OT infrastructure and services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/813f67c4-48e1-4332-9dff-7b120aa45c2b.png","url":"https://www.capterra.com.au/software/85104/ibm-maximo","@type":"ListItem"},{"name":"Track-It!","position":19,"description":"Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0bf6b4e-e840-4d58-8c36-767144d97658.png","url":"https://www.capterra.com.au/software/67028/track-it","@type":"ListItem"},{"name":"osTicket","position":20,"description":"osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.capterra.com.au/software/125118/osticket","@type":"ListItem"},{"name":"Lansweeper","position":21,"description":"Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate across IT, OT, IoT, and Cloud. Lansweeper automatically discovers and inventories every asset: hardware, software, and user—then connects that data to insights about usage, lifecycle, risk - and much more. The result is Technology Asset Intelligence (TAI): a trusted foundation of knowledge that turns your raw inventory data into clear, actionable understanding.\n\n• With this intelligence, IT, Security, and Finance teams can:\n• Eliminate blind spots and security gaps.\n• Identify cost-saving and optimization opportunities.\n• Support audits, migrations, and strategic planning with confidence.\n• Align decisions across teams using one reliable source of truth.\n\nWhat began as a visibility tool has evolved into a decision-making platform—helping more than 20,000 organizations worldwide, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, to turn technology data into business","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.capterra.com.au/software/126334/lansweeper","@type":"ListItem"},{"name":"SapphireIMS","position":22,"description":"SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. \n\nSapphireIMS ITSM automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfilment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications.\n\nSapphireIMS ITSM removes operational bottlenecks and seamlessly connects fragmented processes, delivering a unified experience that empowers employees, delights customers, and drives tangible business outcomes.  \n\nWith hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83947e65-9db4-4823-b253-681d030e7b8c.png","url":"https://www.capterra.com.au/software/148203/sapphireims","@type":"ListItem"},{"name":"Alloy Navigator","position":23,"description":"ITIL aligned  IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.\n\nAchieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed Alloy Navigator's intuitive and collaborative ITSM capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.capterra.com.au/software/108129/alloy-navigator","@type":"ListItem"},{"name":"Panopta","position":24,"description":"A fully-featured monitoring platform for on-prem, cloud, & containerized deployments. With server and application performance, Panopta provides more than just basic monitoring. With the ability to perform checks from public and private spaces, you never need to trade security for robust monitoring.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8742ed71-2316-41c3-8ea6-fad7191d9915.png","url":"https://www.capterra.com.au/software/1018183/panopta","@type":"ListItem"},{"name":"Device42","position":25,"description":"Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.com.au/software/144214/device42","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30676/itsm/deployment-options/windows/software?page=2#itemlist","numberOfItems":25}
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