---
description: Page 6 - See the list of the best Complaint Management Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 6 - Complaint Management Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) > [Page 6](https://www.capterra.com.au/directory/30674/complaint-management/software?page=6)

# Complaint Management Software

Canonical: https://www.capterra.com.au/directory/30674/complaint-management/software

Page: 6 / 6\
Prev: [Previous page](https://www.capterra.com.au/directory/30674/complaint-management/software?page=5)

> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

-----

## Products

1. [meddevo](https://www.capterra.com.au/software/1042586/meddevo) (0 reviews) — Designed with medical device manufacturers in mind, meddevo revolutionizes the way you manage regulatory compliance and techdocs.
2. [Polonious](https://www.capterra.com.au/software/1043040/polonious) (0 reviews) — Powerful process management software for all investigations. Take the headache out of compliance and improve productivity.
3. [CASER Legal Edition](https://www.capterra.com.au/software/1043293/caser-legal-edition) (0 reviews) — CASER seamlessly manages all incoming customer requests. It is the most user friendly case management application on the market.
4. [Platform One](https://www.capterra.com.au/software/1046246/platform-one) (0 reviews) — Platform One drives customer, employee, product and brand experience. Evolve from managing experiences to creating incredible ones.
5. [etrack1](https://www.capterra.com.au/software/1056309/etrack1) (0 reviews) — GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
6. [Eupry](https://www.capterra.com.au/software/1058390/eupry) (0 reviews) — If you work in Pharma, ditch manual temp checks. World \#1 monitoring system for pharma assets, smart audits, and fastest calibration.
7. [LazyMonkey](https://www.capterra.com.au/software/1063569/lazymonkey) (0 reviews) — Lazy Monkey offers a QR-based system to easily collect and manage feedback for healthcare services, public services, malls, customers.
8. [INFOMAN SERV - Customer Feedback Management](https://www.capterra.com.au/software/1064968/infoman-serv-customer-feedback-management) (0 reviews) — PSF is application that boosts customer service by managing complaints and feedback post service or post sales of automobile.
9. [Sunrise HRCM](https://www.capterra.com.au/software/1067716/HR-Case-Management) (0 reviews) — Sunrise HRCM software streamlines HR teams' management of employee queries and cases.
10. [Frontizo](https://www.capterra.com.au/software/1076948/Frontizo) (0 reviews) — Complaint management software that enables businesses to track and manage customer service requests, engineer activities, and more.
11. [Emojot CCM](https://www.capterra.com.au/software/1077730/Emojot-CCM) (0 reviews) — Complaints management tool that helps businesses capture, analyze, and resolve customer complaints via multiple communication channels.
12. [sterloCare](https://www.capterra.com.au/software/1078201/sterloCare) (0 reviews) — sterloCare is healthcare software that digitizes hospital operations, improves patient experience, and ensures regulatory compliance.
13. [mycomplaints.ai](https://www.capterra.com.au/software/1079001/mycomplaints-ai) (0 reviews) — mycomplaints.ai is complaint management software that integrates with CRM systems to streamline analysis and resolution processes.
14. [Complyr](https://www.capterra.com.au/software/1081339/Complyr) (0 reviews) — Complyr complaint management software helps regulated firms manage complaints fairly, consistently, and with clear oversight.
15. [Complaints Management](https://www.capterra.com.au/software/1081981/Complaints-Management) (0 reviews) — Complaints Management by CoreStream is a software that helps streamline complaint tracking and resolution processes for businesses.
16. [ResolveCX](https://www.capterra.com.au/software/1082089/ResolveCX) (0 reviews) — Complaint management solution that helps businesses with document intelligence, sentiment analysis, case categorization, and routing.

-----

Page: 6 / 6\
Prev: [Previous page](https://www.capterra.com.au/directory/30674/complaint-management/software?page=5)

## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30674/complaint-management/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Capterra Australia","url":"https://www.capterra.com.au/","@type":"WebSite","@id":"https://www.capterra.com.au/#website","publisher":{"@id":"https://www.capterra.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Complaint Management Software","description":"Page 6 - See the list of the best Complaint Management Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.","url":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6","about":{"@id":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6#itemlist"},"breadcrumb":{"@id":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6#webpage","mainEntity":{"@id":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6#itemlist"},"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"https://www.capterra.com.au/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"Page 6","position":3,"item":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 6 - Complaint Management Software - Comparison &amp; Reviews - Capterra Australia 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"meddevo","position":1,"description":"Designed with medical device and IVD manufacturers in mind, meddevo revolutionizes the way you manage regulatory compliance. A true vertical solution, our eTD platform focuses on automating and digitizing your entire regulatory affairs process. From CAPAs to workflow management and real-time monitoring, meddevo ensures that your technical documentation is not only current, but future ready for international standards and legislations such as EU-MDR, EU-IVDR and ANVISA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1859ae42-3e39-46af-9047-f4c1012defdc.jpeg","url":"https://www.capterra.com.au/software/1042586/meddevo","@type":"ListItem"},{"name":"Polonious","position":2,"description":"Powerful process management software for all investigations, including fraud, misconduct, and complaints. Take the headache out of compliance and improve productivity.\n\nImplement a streamlined but rigorous process that ensures your stakeholders are updated as and when required and decisions are only made when all the prerequisites are satisfied - all while cutting paperwork for investigators.\n\nPolonious scales with you - we're used everywhere from small PI firms to large, multinational banks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99d2864a-1a70-4e09-ad3f-d1f7b35aca36.jpeg","url":"https://www.capterra.com.au/software/1043040/polonious","@type":"ListItem"},{"name":"CASER Legal Edition","position":3,"description":"CASER is a case management application that records, routes and handles all incoming customer questions in the form of a case or file. The software is completely customizable to fit various types of organisations.\n\nCASER Legal Edition is tailor made for large legal enterprises featuring everything you need for legal claims management. CASER is also available as Red Edition, tailor  made for large enterprises with separated front-and backoffices that need to work together seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/930af97a-9d8a-45a5-91b9-91026a399bdb.png","url":"https://www.capterra.com.au/software/1043293/caser-legal-edition","@type":"ListItem"},{"name":"Platform One","position":4,"description":"Platform One provides customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement.\n\nCapture feedback and drive loyalty at every customer touchpoint. Empower your team with the tools they need to quickly identify and resolve both individual case and systemic business issues. Go beyond your annual, static employee feedback survey and gather data in the moments that truly matter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edd69338-4764-4041-a54a-83feb2ce9d17.jpeg","url":"https://www.capterra.com.au/software/1046246/platform-one","@type":"ListItem"},{"name":"etrack1","position":5,"description":"etrack1 supports the entire journey\nThe 5 steps in the etrack1 offering:\n\nCustomer journey / Deflection / Collecting\nDistribution / Prioritisation\nProcessing / Automation\nArchiving / Transparency\nInsights / etrack1 Analytics\n\nA lack of focus on all 5 steps will result in poor service, manual work, frustrated employees and dissatisfied customers.\n\netrack1 is:\n\nDeveloped in Denmark\nImplemented from Denmark\nHosted in Denmark\nSupported from Denmark\nRegulated by Danish law and the standard data processor\nAgreement of the Danish Data Protection Agency\nIn other words – one supplier, one responsible person, one unique solution.\n\nWe usually say that the foundation of your eminent customer service starts with our extraordinary customer service – in other words: Only if we deliver can our customers deliver – so everything starts with us and ends with our customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.capterra.com.au/software/1056309/etrack1","@type":"ListItem"},{"name":"Eupry","position":6,"description":"World's #1 calibration process for the pharma industry, designed to automatically receive newly calibrated data loggers for precise temperature and humidity monitoring. This innovative system reduces risk and manual labor, enabling users to generate audit reports with just 3 clicks. Experience full pharma-grade compliance, patented technology, and the fastest calibration process on the market – ISO 17025-accredited of course. Try it for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edf21c02-b712-4ce7-848c-57d85edd82bd.jpeg","url":"https://www.capterra.com.au/software/1058390/eupry","@type":"ListItem"},{"name":"LazyMonkey","position":7,"description":"Lazy Monkey offers innovative QR-based feedback solutions to improve customer experience across industries. Our easy-to-use systems allow healthcare services, public service organizations, malls, businesses, universities and banks to seamlessly collect structured feedback.\n\nPatients, students, shoppers and clients simply scan a QR code to access a customized survey on their smartphone. Our intelligent surveys include category-specific questions and AI-powered sentiment analysis. All feedback is aggregated into user-friendly analytics dashboards and reports to identify areas of improvement.\n\nAs industry leaders in feedback technology, Lazy Monkey equips organizations with affordable tools to monitor KPIs, identify trends and quickly respond to stakeholder needs. With multi-channel collection including QR codes, text messages, on-site kiosks and web forms, we enable services to capture feedback across every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ffd71b-5c54-49c6-ac3a-d5d82b640887.jpeg","url":"https://www.capterra.com.au/software/1063569/lazymonkey","@type":"ListItem"},{"name":"INFOMAN SERV - Customer Feedback Management","position":8,"description":"INFOMAN SERV - Customer Feedback Management or PSF  is an advanced auto dealership software that boosts customer service by managing complaints, work plans, contracts, and billing with precision. It ensures swift resolution of customer issues, fostering satisfaction and loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/882098ad-f0b2-4e7d-95df-76ac5e275821.jpeg","url":"https://www.capterra.com.au/software/1064968/infoman-serv-customer-feedback-management","@type":"ListItem"},{"name":"Sunrise HRCM","position":9,"description":"Sunrise HRCM provides a centralized system for HR teams to efficiently track employee queries, cases, and requests. The software offers tools to optimise HR service delivery, including employee records management, provider/contract tracking, analytics reporting, and process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3178b551-fd02-4b75-84b0-232c1fd68bd5.jpeg","url":"https://www.capterra.com.au/software/1067716/HR-Case-Management","@type":"ListItem"},{"name":"Frontizo","position":10,"description":"Frontizo is a complaint management software that enables businesses to track and manage customer service requests, engineer activities, and machine installations. The system features service request management tools, engineer allocation capabilities, work update tracking, and automated report generation. \n\nFrontizo includes mobile applications for both engineers and customers, allowing for communication and updates throughout the service lifecycle. The software offers customizable dashboards, multilingual support, and analytics to help businesses improve operational efficiency. Additional features include spare parts inventory management, preventive maintenance scheduling, AMC management, and customer feedback collection. The platform supports multi-location operations and role-based access control for secure data management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fab3359-2c05-43f8-bf24-d26da696309f.png","url":"https://www.capterra.com.au/software/1076948/Frontizo","@type":"ListItem"},{"name":"Emojot CCM","position":11,"description":"Emojot CCM is a customer feedback management solution that transforms traditional complaint handling into a proactive process through AI technology. The system captures feedback across multiple channels including email, SMS, social media, and QR codes using emotion sensors and sentiment analysis.\n\nEmojot CCM features complaint logging, ticket management, real-time monitoring, smart escalations, and analytics that provide actionable insights to identify trends and root causes of customer dissatisfaction. The platform includes EmoSight, a predictive AI tool that monitors complaints to uncover drivers of dissatisfaction while integrating with existing CRM and ERP systems for a unified view of customer interactions.\n\nThe system prioritizes and routes complaints automatically using enterprise hierarchy and intelligent rules to reduce internal delays and accelerate response times with task distribution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cead32a1-bc46-4cc5-8d87-dd866b9fbd79.png","url":"https://www.capterra.com.au/software/1077730/Emojot-CCM","@type":"ListItem"},{"name":"sterloCare","position":12,"description":"sterloCare is a healthcare digitization software that enhances patient satisfaction while ensuring compliance with NABH standards. The platform features QR code-based patient support systems for service requests, complaint management, and feedback collection, along with digital token systems for tracking outpatient journeys and reducing wait times. SterloCare includes modules for patient experience management, quality control, and performance monitoring through customizable dashboards and reports that facilitate data-driven decision making. The software supports both cloud and on-premise deployment with multilingual capabilities, role-based workflows, and automated notifications via mobile and email. sterloCare integrates with existing hospital information systems to improve operational efficiency and provides customizable dashboards for monitoring key metrics across departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d9122d6a-628a-4d14-bbe3-ac88ea8ef75b.jpeg","url":"https://www.capterra.com.au/software/1078201/sterloCare","@type":"ListItem"},{"name":"mycomplaints.ai","position":13,"description":"mycomplaints.ai is an AI-powered complaint management software solution that enhances analysis, investigation, root cause identification, and resolution of customer complaints. The platform can be used standalone or integrated with existing CRM systems, including Salesforce, Zendesk, Microsoft Dynamics, and other customer service solutions to create a unified workflow. mycomplaints.ai features transparent AI functionality that requires human validation at every step, an integrated data warehouse for detailed reporting and regulatory compliance, and industry-specific templates for financial services, utilities, and public sector organisations. The system operates with enterprise-grade security on AWS infrastructure, offering data isolation and regional hosting options across the US, Europe, Australia, and the UK while maintaining strict data protection standards throughout the complaint handling process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2728dc0-da06-4bb9-b0b5-e52fbb96f193.png","url":"https://www.capterra.com.au/software/1079001/mycomplaints-ai","@type":"ListItem"},{"name":"Complyr","position":14,"description":"Complyr is complaint management software built for regulated businesses that need to handle complaints efficiently, consistently, and in line with FCA requirements such as DISP.\n\n\nDesigned for small to medium-sized firms, Complyr centralises complaint cases, communications, documents, and actions in one secure system. It helps teams manage complaint workflows, track progress, and maintain a clear audit trail without relying on spreadsheets, shared inboxes, or disconnected tools.\n\n\nConfigurable workflows and status tracking help teams follow internal processes, reduce delays, and identify operational bottlenecks earlier. \n\nA secure case portal enables customers and third parties to share messages and documents directly in a case, improving collaboration and reducing admin time.\n\n\nComplyr offers transparent pricing for growing regulated teams, with reporting that supports management information, regulatory reporting, and board oversight.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddb692e4-354e-4ef8-a313-c31f7ae0460a.jpeg","url":"https://www.capterra.com.au/software/1081339/Complyr","@type":"ListItem"},{"name":"Complaints Management","position":15,"description":"Complaints Management is a governance, risk, and compliance software solution that centralizes complaint tracking and resolution processes. The system features real-time collaboration tools, evidence collection capabilities, and customizable workflows that adapt to existing procedures. It provides managers with comprehensive visibility across departments through centralized reporting dashboards while offering trend analysis to identify recurring issues. \n\nThe software integrates with existing systems to create a single source of information for complaint data. The platform includes automated tracking, responsibility assignment features, and data privacy controls to maintain operational resilience. The solution helps organizations transform complaints into improvement opportunities by delivering insights into complaint nature and severity, enabling informed decision-making and strengthening risk management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fbee5a9b-dc35-4c42-af1d-eee848342b64.jpeg","url":"https://www.capterra.com.au/software/1081981/Complaints-Management","@type":"ListItem"},{"name":"ResolveCX","position":16,"description":"ResolveCX is an AI-driven case management platform that helps businesses resolve customer complaints and escalations. It transforms reactive support into proactive care using intelligent automation, real-time analytics, and streamlined  integrations.\n\nThe platform enables teams to automate tasks, such as case categorization, routing, and sentiment analysis, resolving cases automatically while maintaining a personal touch. With integrations to systems, including Cisco, Genesys, and Salesforce, businesses can deploy ResolveCX. Its real-time dashboards and AI insights prevent escalations and improve resolution rates, enhancing customer satisfaction.\n\nResolveCX offers flexible AI assistance modes to handle simple cases autonomously or assist with complex issues requiring human judgment. It includes sentiment analysis, adaptive responses, and enterprise-grade security, delivering a comprehensive solution for better customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af29039f-e4a3-42f8-8a0e-b6950a174169.jpeg","url":"https://www.capterra.com.au/software/1082089/ResolveCX","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30674/complaint-management/software?page=6#itemlist","numberOfItems":16}
</script>
