---
description: Page 2 - See the list of the best Complaint Management Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 2 - Complaint Management Software - Comparison & Reviews - Capterra Australia 2026
---

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# Complaint Management Software

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> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

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## Products

1. [Vivantio](https://www.capterra.com.au/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times.
2. [Ideagen Quality Management](https://www.capterra.com.au/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) — Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
3. [Missive](https://www.capterra.com.au/software/152884/missive) — 4.9/5 (156 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
4. [GetMoreReviews](https://www.capterra.com.au/software/168691/getmorereviews) — 4.7/5 (148 reviews) — Reputation tool to optimize review management process with rating system, auto social posting \& negative feedback blocking capability.
5. [Hiver](https://www.capterra.com.au/software/142975/hiver) — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that helps teams manage all support channels from a single, intuitive interface.
6. [Gladly](https://www.capterra.com.au/software/156723/gladly) — 4.8/5 (139 reviews) — Gladly helps brands turn complaints into loyalty with fast, personalized support and AI-assisted resolution across every channel.
7. [Daruma](https://www.capterra.com.au/software/1024725/daruma) — 4.6/5 (137 reviews) — Daruma computerizes and automates quality management and improvement processes in companies according to the quality standards.
8. [Avochato](https://www.capterra.com.au/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
9. [Gorgias](https://www.capterra.com.au/software/155357/gorgias) — 4.6/5 (134 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
10. [QT9 QMS](https://www.capterra.com.au/software/97557/qt9-quality-management) — 4.8/5 (118 reviews) — Centralize \& resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files.
11. [Supportbench](https://www.capterra.com.au/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
12. [TOPdesk](https://www.capterra.com.au/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
13. [Preferred Patron Loyalty](https://www.capterra.com.au/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty with built-in Complaint Management—launch fast, capture issues, automate follow-up, and drive measurable recoveries.
14. [Cority](https://www.capterra.com.au/software/102848/ehs-management-software) — 4.4/5 (108 reviews) — Cority’s Complaint Management software streamlines complaints \& improves satisfaction with data-driven insights.
15. [Efficy CRM](https://www.capterra.com.au/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
16. [Dot Compliance](https://www.capterra.com.au/software/192574/dot-compliance) — 4.4/5 (84 reviews) — Dot Compliance is a cloud-based quality management tool that helps businesses manage compliance, documents, audits, and more.
17. [A1 Tracker](https://www.capterra.com.au/software/166909/a1-tracker) — 4.9/5 (79 reviews) — Enterprise Risk Management (ERM) combines CRM, claims, incidents, contracts, litigation, insurance, assets w/Analytics and Workflow.
18. [servis.ai](https://www.capterra.com.au/software/167757/freeagent-network) — 4.6/5 (71 reviews) — FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues.
19. [Qualityze Suite](https://www.capterra.com.au/software/153199/qualityze-eqms-suite) — 4.9/5 (65 reviews) — Qualityze delivers complaint management software to streamline investigations and ensure regulatory compliance.
20. [CivicPlus SeeClickFix 311 CRM](https://www.capterra.com.au/software/202342/seeclickfix) — 4.4/5 (46 reviews) — SeeClickFix 311 CRM streamlines resident-government communication, improving request management and engagement with reporting tools.
21. [SALUS](https://www.capterra.com.au/software/178999/salus-pro) — 4.6/5 (41 reviews) — SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app.
22. [Kapture CX](https://www.capterra.com.au/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
23. [NABD System](https://www.capterra.com.au/software/142595/nabd) — 4.6/5 (38 reviews) — A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
24. [UseResponse](https://www.capterra.com.au/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
25. [ReviewInc](https://www.capterra.com.au/software/141023/reviewinc) — 4.8/5 (35 reviews) — ReviewInc's online reputation management and customer experience software drives new online reviews and ratings.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

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- [All Categories](https://www.capterra.com.au/directory)

-----

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Additionally, it is built on the Salesforce platform to provide flexibility, scalability, data integrity, and security features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01680a7-0b59-483d-9565-3bac07dd130e.png","url":"https://www.capterra.com.au/software/192574/dot-compliance","@type":"ListItem"},{"name":"A1 Tracker","position":17,"description":"Integrated Enterprise Risk Management (ERM) software to define and manage Incidents, Contracts, Risks, Claims, Incidents, Litigation, Compliance, Insurance, and Asset Management.\n\nWeb-based and mobile portals with workflow, automation, audit logs, user access controls, document templates, and notifications. \n\nRisk and loss prevention with custom reporting empowers you to make data-driven decisions.\n\nCustomizable reporting features A1 Analytics, scheduled reporting, and calendars for users to forecast daily, weekly, and monthly workloads.\n\nFully hosted and self-hosted options available with private labeling, integrations multiple languages.\n\nA1 Tracker implementations serve company objectives, reporting needs, and reduce workloads across teams.\n\nWe offer out-of-the box (quick) implementations and more advanced / custom solutions for customers seeking a more robust solution.\n\nIntegrations with HR, Assets, CRM, and Accounting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/861f65a4-1a65-4cd4-92bd-dea7ba2e4fe0.jpeg","url":"https://www.capterra.com.au/software/166909/a1-tracker","@type":"ListItem"},{"name":"servis.ai","position":18,"description":"FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.  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Qualityze helps organizations meet ISO, FDA, and GxP requirements while improving product quality, customer satisfaction, and audit readiness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b096138-5c00-49f2-a3a2-8a5627dd9572.png","url":"https://www.capterra.com.au/software/153199/qualityze-eqms-suite","@type":"ListItem"},{"name":"CivicPlus SeeClickFix 311 CRM","position":20,"description":"The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.\n\nBy automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.\n\nActive communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. 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Users can sign and submit forms, track certificates, and manage subcontractors, worksites, and assets all from a mobile or web app. Save time and money when you simplify and centralize your safety with SALUS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a67847d-533b-484b-8d24-0fc3fa365001.jpeg","url":"https://www.capterra.com.au/software/178999/salus-pro","@type":"ListItem"},{"name":"Kapture CX","position":22,"description":"Kapture CX is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. 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