Complaint Management Software
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly. These solutions are characterized by the ability to accurately capture, classify and route complaints, enabling communication across the team and insuring compliance. Complaint Management software is related to Customer Satisfaction software, Customer Service software and Help Desk software.
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- Cloud, SaaS, Web (49)
- Installed - Mac (8)
- Installed - Windows (21)
- Mobile - Android Native (17)
- Mobile - iOS Native (17)
- Case Management (33)
- Complaint Classification (37)
- Corrective Actions (CAPA) (25)
- Customer Complaint Tracking (41)
- Dashboard (29)
- Feedback Management (38)
- Issue Tracking (42)
- Quality Assurance Management (25)
- Routing (31)
- Self Service Portal (32)
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations. Learn more about Zoho Desk Handling customer complaints is easy when you have the right tools. Try Zoho Desk¿the industry's favourite complaint management system. Learn more about Zoho Desk
Everest is used by leading companies around the world to manage customer complaints and supplier corrective actions. Everest is customizable and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn more about Everest Manage customer complaints and supplier issues through a proactive and responsive customer service and quality initiative. Learn more about Everest
Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. Learn more about isoTracker Complaints Management Cost-effective, cloud-based Complaints Management system with full CAPA integration. Learn more about isoTracker Complaints Management
Improve your efficiency and boost customer and employee satisfaction. i-Sight enables you to quickly and accurately respond to complaints submitted through any channel. i-Sight is an integrated web based complaints management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and monitor your performance. Learn more about i-Sight Powerful complaint handling software that makes it easy for your organization to collaborate and share information. Learn more about i-Sight
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
Zendesk is the leading cloud-based help desk software built for better customer relationships. Improve your customer satisfaction. Support your customers on any channel: text SMS, web, mobile app, phone, email, social media. Equip your agents with AI powered workflows. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk
UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. Learn more about UsefulFeedback - Complaints Management Software User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management. Learn more about UsefulFeedback - Complaints Management Software
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24 Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 4 million businesses worldwide. Learn more about Bitrix24
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Learn more about Instabug A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well! Learn more about Instabug
With Freshdesk, you can get a grip on customer complaints coming in through phone, email, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and free for three agents so you can get started right away and make your customers happy! A web-based helpdesk and customer support software that to track and manage customer complaints from any channel.
TeamSupport helps you better manage customer complaints. We're not like the other guys, TeamSupport is designed for software & technology companies - we understand B2B customer support and help simplify communication & organize complaints by product, issue, or even department while still maintaining visibility of the customer company. Fully customizable & scalable with product & customer databases, integration with developer and CRM tools, multi-channel support, and advanced reporting. Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
Qualtrics Customer Experience (CX) is the the ultimate complaint management platform to follow-up on feedback at scale. With a closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the customer issue arose, helping you address that issue before it becomes a reoccurring problem. Understand the root cause and mitigate churn in a timely manner. Request a customized demo to see how Qualtrics can improve your customer feedback system. Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale.
Solve your complaint management issues with fully customized software and experts who will talk you through each step on the phone. We provide full support. Talk with an expert ready to help customize a software solution to manage complaints and improve customer and team member relationships. Issuetrak has provided complaint management solutions to thousands of companies for over 15 years. Your unique challenges are important. Speak with the people who can make a difference! Your favorite complaint management software comes with full support. Contact an expert at Issuetrak and configure a software solution.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has never been easier. Deep integrations with your team's existing issue tracking tools - Jira, Trello, GitHub, Asana, Gitlab and more - means you won't need to train and onboard your team to new tools and workflows. Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more
A powerful idea mangement solution. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily. A powerful help desk ticketing with idea management system. Pricing starts at $15/month.
Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users. And we give you all the context and root-cause diagnostics you need to fix them quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Help desk solution with service request management, knowledge base, task management, surveys.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations; provide trends through forward-looking analytics;and provide trusted experiences for your people. The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way.
Customer feedback system made easy. Easily keep track of customer feedback records and customer complaints with the web-based QT9 QMS. Accurately chart and trend feedback & complaints from your desktop, tablet or mobile device. Track customer feedback with email alerts, assign tasks and create workflows. The QT9 QMS scales with you. Whether you are a large corporation or a small start-up you can use as many modules as you want. Everything is included. Customer feedback system made easy. Easily keep track of customer feedback records and customer complaints with the QT9 QMS.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone. Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. Manage your Customer Experience with our Fully integrated ActionTracker.
WowDesk is ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S. CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions.
Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. It guides staff through a best practice complaint handling process so every customer is handled in a consistent, fair manner. Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable. Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues.
Mit der Reklamationsmanagement Software ConSol CM/Complaint bearbeiten Sie Kundenreklamationen unternehmensweit. Workflow-gesteuert, strukturiert und effizient. berprfen Sie mit dem System Reklamationen & Garantieansprche, hinterlegen Sie die gesamte Kommunikation mit dem Kunden und steuern Sie bedarfsgerecht Retouren, Reparaturprozesse und Rcksendungen. ConSol CM/Complaint beinhaltet Austausch und Reparaturablufe, integrierte E-Mail-Kommunikation und Fehleranalysen fr Ihre QA. Die workflowgesteuerte Reklamations- und Beschwerdemanagement-Lösung CM/Complaint für effiziente Reklamationsbearbeitung und Auswertung
Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage. A unique online service that lets you capture and use customer feedback to improve business.
Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.
QADEX brings every aspect of food safety, quality management systems, compliance, customers and new product development together in one simple dashboard. Its unique user friendly, real time features allow technical managers to see at a glance how their operations are performing and, should a problem arise, identify corrective actions. Working in partnership with our customers and their global supply base we ensure that information required from suppliers is timely and accurate. Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management.
Customer Case Management System for Retailers with in-store or/and online sale. Features include history and tracking on all cases. Multiple Languages. You can share cases with your suppliers. Email service to your customers with case updates. Handle as many stores and cases as you like from one single platform. Case management for you and your customers. Increase productivity by 68%. Reduce processing time by 72% Customer Case Management System for customers in-store and online. Features include history and tracking on all cases.
SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data. SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.
Risk and compliance are issues that cant be ignored. However, it can be difficult and time- consuming to keep up with the ever-changing regulations that affect firms. However, Riliance has the solution. Weve developed purpose-built software, consultancy and training that take the time and trouble out of compliance. Riliance specialises in providing market-leading risk and compliance solutions, innovations and support to regulated sectors.
Surpass challenging market conditions and reduce the gap between your organizations strategy and actual customer experience with Respond. A complaints and case management software, Respond can be used to fully capture and recognize customer needs and demands across single or multiple touch points via a user friendly interface. With the capability to evolve as your company grows, expose developing issues and meet business needs, Respond gives your organization the insight and tools to advance Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience.
FCS Recovery is multi-language web-based glitch management system for guest and non-guest complaints and incidents, designed to replace the traditional log book for the hospitality industry. It tracks and records the status of complaints, accidents, injuries and emergency incidents at your hotel for in-house guests, non-in-house guests and even hotel employees if chosen to, along with resolution action items that are automatically assigned to the relevant personnel. Track and document guest complaints and incident recovery processes including escalation, compensation and follow up.
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge. Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
With Cention you can: handle all your channels in one system with pure OMNI-channel support get a full 360 view of all your customers communication, including complete history have chat bots working side by side with your agents with seamless transfers and full history route all errands to the right queue, right agents and right bots automatically get external and internal help with our Collaboration feature get full statistic coverage with our Reports module Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Designed to provide security governance, compliance and risk management all in one solution, Infopulse Standards Compliance Manager enables enterprises to get accurate real-time assessments of compliance status of their data, protection system, infrastructure and business operations. The tool streamlines implementation and management of all compliance-related processes in accord with your specific security or privacy requirements of any established standards, policies or procedures. Designed to provide security governance, compliance and risk management all in one solution, Infopulse Standards Compliance Manager
ConSense IMS ENTERPRISE is highly configurable process and quality management software solution for decentralized and complex management systems with distributed organizational structures - for companies from all industries, from SMEs to international corporate groups. Flexible and secure solution with which you fulfil the requirements of complex management systems while still having a system that is easy to use and maintain. Furthermore ConSense QMS is an integral component of ConSense IMS. User-friendly, modularly constructed, and scalable process management, quality management and integrated management system solution