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Complaint Management Software
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly. These solutions are characterized by the ability to accurately capture, classify and route complaints, enabling communication across the team and insuring compliance. Complaint Management software is related to Customer Satisfaction software, Customer Service software and Help Desk software. Read more Read less
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Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
Learn more about Issuetrak
Be an industry leader in customer service with Issuetrak complaint management software. Designed for omnichannel complaint submission, Issuetrak software gives you instant visibility over the complaint cycle so you respond to feedback faster, better remedy problems, and let your customers feel heard.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
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The smart, secure & simple way to manage workplace issues.
Learn more about Rely
Rely helps you easily capture, manage and report on workplace issues, guiding your team through a fair and compliant process, eliminating the guesswork and saving time. Say goodbye to the mess of spreadsheets and hello to efficiency.
As a Certified B Corp, Rely has always put purpose, people and expertise at the heart of our company.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Zendesk Support is the leading complaint management software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
Learn more about Zendesk Suite
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Powerful process management software for all investigations. Take the headache out of compliance and improve productivity.
Learn more about Polonious
Powerful process management software for all investigations, including fraud, misconduct, and complaints. Take the headache out of compliance and improve productivity.
Implement a streamlined but rigorous process that ensures your stakeholders are updated as and when required and decisions are only made when all the prerequisites are satisfied - all while cutting paperwork for investigators.
Polonious scales with you - we're used everywhere from small PI firms to large, multinational banks.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Save time and reduce costs with innovations that reimagine your customer relationships.
Learn more about Salesforce Service Cloud
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
Learn more about Zoho Desk
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of omnichannel capabilities, advanced analytics functionalities, process automation, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free flexible trial plan helps you head start your customer's compliant management operations.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything.
Learn more about Everest
Everest complaint management is a proven leader with over 20 years on the market. Customize the configuration of Everest to your process and objectives. Track complaints, product defects, returns, repairs and more. Issue corrective actions internally and to suppliers. With Everest Hosted implementation is efficient and effective. In addition Everest Support is always there to assist you.
Improve customer service and quality while meeting and exceeding industry standards for compliance.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
See why companies like CultureAmp, Branch, and MNX use Front to lower support costs and increase customer satisfaction.
Learn more about Front
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready!
Learn more about Freshservice
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
Learn more about Freshservice
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability.
Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity
Learn more about IssuTrax
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Contracts, risks, insurance, claims, incidents, assets, workflow management software with integrations & dashboard reporting.
Learn more about A1 Tracker
Contract, risk, claims, incident, litigation, compliance, & insurance management software, Web-based with features for document management, approval workflow, log history, document templates, email notifications, contact notes, date and time stamps, customizable reporting, and document version control. Fully hosted or self-hosted options available with private labeling and integration to your web site. Multiple currencies and multiple languages.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Learn more about HappyFox Help Desk
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
Learn more about HappyFox Help Desk
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month!
Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service.
Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free.
Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard.
Callback - Simply enter your phone number and preferred call time, customer service will call you.
Co-browse - Allows agents and customers to collaboratively 'browse' a website.
Learn more about LiveCaller
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today!
Learn more about ComplianceQuest
End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.
With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations.
Learn more about ComplianceQuest
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
Learn more about InvGate Service Desk
InvGate Service Desk is an ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
Learn more about InvGate Service Desk
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel.
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with 10 agent seats, so you can get started right away and make your customers happy!
Learn more about Freshdesk
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an advanced omnichannel complaint management system designed to help companies keep track of issues and provide better customer experience. Our hybrid ticketing system gives you complete control over how your agents interact with your customers through multiple communication streams. Utilize the universal inbox to integrate all communication channels into one unified mailbox. How much does LiveAgent cost you ask? Only $15.99 per month! Try the first 30 days for free! No card needed!
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
Learn more about TeamSupport
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 12 million businesses worldwide.
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.
Learn more about Bitrix24
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
Learn more about NICE CXone
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Tidio is a complaint management platform that enables you to provide superb customer support and generate sales with live chat & bots.
Tidio is a powerful, complaint management platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management
Our complaint management software empowers medical device, pharmaceutical, and biologics companies to streamline FDA complaint tracking and resolution. With a focus on digital quality management and an eQMS approach, gain valuable insights from centralized, cloud-based data storage. Proactively monitor product quality, ensuring market success and regulatory compliance for your organization.
Learn more about MasterControl Quality Excellence
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.
Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.
Learn more about Vtiger CRM
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
Boost productivity and reduce costs with the world's most advanced, AI-driven platform for complaint management. Customer Frontlines combines omnichannel analytics and powerful automations to uncover the root cause of customer friction across calls, emails, chat, & more and deliver personalized recommendations to your frontline teams. Automatically score every interaction and surface critical insights to help coach managers and agents.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
Learn more about SAP Customer Experience
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
RMM, remote support and access and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It combines game-changing remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more.
Learn more about GoTo Resolve
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times.
Complaint management in Vivantio empowers customer service teams to deliver unparalleled support.
Go beyond reactive workflows with predictive analysis, automated routing and escalation, and quick access to account details and history. Stay in control with code-free configurations, per-customer SLAs, a built-in knowledge base, and seamless integrations.
With Vivantio, you can ensure rapid issue resolution through custom workflows and branded online portals, driving customer loyalty.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
Ideagen Quality Management is a quality and compliance management system which helps organizations automate business processes, control documents and comply with industry specific standards and regulations. The solution provides a single source of truth for all relevant documentation and activities associated with the quality process.
Modules include: Documents, Audits, Issues, Risks, Training, Assets, Interested Parties, Law plus a specialized edition for Food and Beverage quality management.
Learn more about Ideagen Quality Management
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Hiver transforms Gmail into a communication & collaboration hub.
Engage effectively with customers, vendors, or employees from Gmail.
Hiver is the world’s first multi-channel collaboration platform built for businesses on Google Workspace. We help teams engage meaningfully with customers, employees, and vendors – right from Gmail.
With Hiver, you can address queries and complaints faster across email, live chat, WhatsApp, and voice, or enable self-service. Ensure that teams stay productive while providing accurate and personalized resolutions.
Hiver is loved by 2000+ companies including Flexport, Harvard, Vacasa, and more.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores.
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Daruma computerizes and automates quality management and improvement processes in companies according to the quality standards.
Daruma is a software that computerizes and automates quality management and continuous improvement processes. Based on the international standards like ISO 9001:2015 and others, Daruma has been designed to save time and optimize processes to implement an integrated management system. It also brings together and centralizes all the necessary documentation related to quality, structuring it to facilitate business decision-making.
Learn more about Daruma
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well!
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements.
The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.
Learn more about Instabug
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth!
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in email/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon, Walmart & Visa). Several interfaces to choose from, including Standalone, Cloud/Web, Kiosk, Mobile App plus Vend/LightSpeedX & Square POS integration.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Supportbench: Capterra's 2023 top-value AI-driven B2B customer support platform.
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Cloud-based complaint management software made easy. Connect complaints to the rest of your business in one central place. Free Trial.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a cloud-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
FreeAgent is a fully-featured CRM that helps your team get more done with a powerful, easy-to-use sales platform your team will love.
FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love.
Work smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication.
The HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external.
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communication. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
Speed up website testing: report straight into your Jira, Trello, Asana etc. with all technical information your devs need to fix them.
Collect website feedback from your team, clients, and users with the feedback widget. It automatically captures a screenshot that your reporter can annotate to get their point across.
All issues are sent into your favorite project management tool, with all the technical data needed by developers to understand and reproduce issues.
Thanks to our 2-way sync integrations, you can chat and notify status changes your clients without ever leav
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
SeeClickFix 311 CRM provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix 311 CRM is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app.
With the power of SALUS, you can manage safety compliance across your entire organization from a single place. Built with field workers in mind, SALUS is 100% dedicated to safety and mimics existing workflows to simplify use and accelerate adoption. Users can sign and submit forms, track certificates, and manage subcontractors, worksites, and assets all from a mobile or web app. Save time and money when you simplify and centralize your safety with SALUS.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services.
NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction.
NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
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Features
- Quality Assurance
- Corrective and Preventive Actions (CAPA)
- Issue Tracking
- Self Service Portal
- Feedback Management
- Support Ticket Management
- Email Management
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Live Chat
