---
description: Discover and compare Complaint Management Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Complaint Management Software for Mac - Price comparison & Reviews - Capterra Australia 2026
---

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# Complaint Management Software

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> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

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## Products

1. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
2. [ComplianceQuest](https://www.capterra.com.au/software/136111/compliancequest) — 4.6/5 (110 reviews) — 100% cloud based end-to-end Complaints Management software - from intake to resolution \& continuous improvement. Get demo today\!
3. [HappyFox Help Desk](https://www.capterra.com.au/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
4. [InvGate Service Management](https://www.capterra.com.au/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
5. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide.
6. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
7. [Salesforce Service Cloud](https://www.capterra.com.au/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
8. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
9. [Apptivo](https://www.capterra.com.au/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
10. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options.
11. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
12. [Smartsupp](https://www.capterra.com.au/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
13. [Front](https://www.capterra.com.au/software/132901/front) — 4.5/5 (286 reviews) — Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale
14. [XM for Customer Experience](https://www.capterra.com.au/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
15. [SAP Customer Experience](https://www.capterra.com.au/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
16. [LogMeIn Resolve](https://www.capterra.com.au/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
17. [Issuetrak](https://www.capterra.com.au/software/16499/issuetrak) — 4.6/5 (205 reviews) — Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
18. [Vivantio](https://www.capterra.com.au/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times.
19. [Ideagen Quality Management](https://www.capterra.com.au/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) — Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
20. [Missive](https://www.capterra.com.au/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
21. [Daruma](https://www.capterra.com.au/software/1024725/daruma) — 4.6/5 (137 reviews) — Daruma computerizes and automates quality management and improvement processes in companies according to the quality standards.
22. [Avochato](https://www.capterra.com.au/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
23. [QT9 QMS](https://www.capterra.com.au/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) — Centralize \& resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files.
24. [Supportbench](https://www.capterra.com.au/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
25. [TOPdesk](https://www.capterra.com.au/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.

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## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.com.au/directory/32623/it-ticketing-systems-software/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30674/complaint-management/software)
- [All Categories](https://www.capterra.com.au/directory)

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Automatically score every interaction and surface critical insights to help coach managers and agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.capterra.com.au/software/152924/customer-frontlines","@type":"ListItem"},{"name":"SAP Customer Experience","position":15,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.com.au/software/77372/sap-crm","@type":"ListItem"},{"name":"LogMeIn Resolve","position":16,"description":"LogMeIn Resolve is an easy, all-in-one IT management and support solution helping IT teams do more with less. 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It also brings together and centralizes all the necessary documentation related to quality, structuring it to facilitate business decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/280a36f5-f170-40ed-bfe3-248bde62cc49.png","url":"https://www.capterra.com.au/software/1024725/daruma","@type":"ListItem"},{"name":"Avochato","position":22,"description":"SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers.  With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.\n\nAvochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.capterra.com.au/software/161117/avochato","@type":"ListItem"},{"name":"QT9 QMS","position":23,"description":"Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a cloud-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca5d6238-cd67-4e9f-9447-309f717882ce.png","url":"https://www.capterra.com.au/software/97557/qt9-quality-management","@type":"ListItem"},{"name":"Supportbench","position":24,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.com.au/software/155934/supportbench","@type":"ListItem"},{"name":"TOPdesk","position":25,"description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.com.au/software/127562/topdesk","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30674/complaint-management/deployment-options/mac/software#itemlist","numberOfItems":25}
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