---
description: Discover and compare IT Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IT Service Software for Windows - Price comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Service Software for Windows](https://www.capterra.com.au/directory/30672/it-service/software)

# IT Service Software

Canonical: https://www.capterra.com.au/directory/30672/it-service/software

Page: 1 / 5\
Next: [Next page](https://www.capterra.com.au/directory/30672/it-service/deployment-options/windows/software?page=2)

> IT Service software helps IT service providers to sell, implement, deliver and bill their services by automating field services and technician management.

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## Products

1. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
2. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI.
3. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews) — From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload.
4. [NinjaOne](https://www.capterra.com.au/software/165889/ninjaone) — 4.7/5 (282 reviews) — NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution.
5. [InvGate Service Management](https://www.capterra.com.au/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes.
6. [TeamViewer ONE](https://www.capterra.com.au/software/122252/teamviewer) — 4.6/5 (11620 reviews) — TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.
7. [Wrike](https://www.capterra.com.au/software/76113/wrike) — 4.4/5 (2887 reviews) — Wrike is an IT service management software with templates, Gantt charts, advanced security, automated approvals, and 400+ integrations.
8. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
9. [mHelpDesk](https://www.capterra.com.au/software/77264/mhelpdesk) — 4.3/5 (823 reviews) — The fastest, easiest, and highest value IT service software to automate everything from first customer contact to getting paid.
10. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
11. [Spiceworks Cloud Help Desk](https://www.capterra.com.au/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
12. [SolarWinds Service Desk](https://www.capterra.com.au/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
13. [SysAid](https://www.capterra.com.au/software/107225/sysaid) — 4.5/5 (511 reviews) — The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management
14. [LogMeIn Central](https://www.capterra.com.au/software/169259/logmein-central) — 4.5/5 (333 reviews) — Simplified endpoint management for desktops, servers, and mobile laptops.
15. [Pipefy](https://www.capterra.com.au/software/144848/pipefy) — 4.6/5 (319 reviews) — Pipefy is a no-code platform that gives business teams autonomy while providing IT with stronger control.
16. [Pulseway](https://www.capterra.com.au/software/141792/pulseway) — 4.7/5 (310 reviews) — Pulseway provides an IT solution combining remote monitoring, automation, customization, scalability, security, \& cost-effectiveness.
17. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
18. [WebTitan](https://www.capterra.com.au/software/146034/webtitan) — 4.5/5 (276 reviews) — DNS web content \& security filter for business that blocks malware, ransomware and phishing + provides advanced web content control.
19. [ConnectWise PSA](https://www.capterra.com.au/software/107931/connectwise-manage) — 4.1/5 (273 reviews) — ConnectWise helps you distinguish yourself from the competition by offering proactive, business-focused technology services.
20. [Splunk Enterprise](https://www.capterra.com.au/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
21. [MSP360 Backup](https://www.capterra.com.au/software/143536/msp360-managed-backup) — 4.7/5 (246 reviews) — Secure, scalable, cost-effective backup solution that eliminates vendor lock-in, reduces maintenance time, maximizes MSP profitability
22. [Dameware](https://www.capterra.com.au/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
23. [LogMeIn Resolve](https://www.capterra.com.au/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Cloud-based IT support software for SMBs with in-house and remote teams.
24. [Issuetrak](https://www.capterra.com.au/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your IT service desk needs to work smarter and happier. Backed by industry-leading, US-based 24/7 technical support.
25. [Vivantio](https://www.capterra.com.au/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.

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Next: [Next page](https://www.capterra.com.au/directory/30672/it-service/deployment-options/windows/software?page=2)

## Related Categories

- [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software)
- [MSP Software](https://www.capterra.com.au/directory/30921/msp/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30672/it-service/software)
- [All Categories](https://www.capterra.com.au/directory)

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Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"SysAid","position":13,"description":"SysAid delivers a robust IT Service platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps service teams stuck in reactive mode. 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Get out-of-the-box workflows, and powerful automation with auto-remediation technology and endless modules and features to take ownership of your IT environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.com.au/software/141792/pulseway","@type":"ListItem"},{"name":"Milvus","position":17,"description":"Milvus is the most comprehensive and intelligent customer service and support management solution. Our omnichannel platform optimizes your team management, which means increased efficiency and productivity. We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.com.au/software/202528/milvus","@type":"ListItem"},{"name":"WebTitan","position":18,"description":"WebTitan is a DNS Based Web content filter and Web security layer that blocks cyber attacks, malware, ransomware and malicious phishing as well as providing granular web content control.\n\nWebTitan DNS filtering filters over 2 billion DNS requests every day and identifies 300,000 malware iterations a day.\n\nOur intelligent AI driven real time content categorization engine combines industry leading anti-virus and cloud based architecture.\n\nTry a free Trial of WebTitan today, full support included.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec785bf4-940f-4c19-a58c-b7cfaaa1ae95.png","url":"https://www.capterra.com.au/software/146034/webtitan","@type":"ListItem"},{"name":"ConnectWise PSA","position":19,"description":"Made for companies that sell, service, and support technology, ConnectWise can help you standardise service workflows, automate communication with customers and even recurring tasks. 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Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.com.au/software/94317/splunk","@type":"ListItem"},{"name":"MSP360 Backup","position":21,"description":"MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c949986b-0a7b-4608-93cf-5d612835e1f9.png","url":"https://www.capterra.com.au/software/143536/msp360-managed-backup","@type":"ListItem"},{"name":"Dameware","position":22,"description":"Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/445eff17-8ecf-49b8-a33e-44412e7eedbd.png","url":"https://www.capterra.com.au/software/179422/dameware-remote-support","@type":"ListItem"},{"name":"LogMeIn Resolve","position":23,"description":"Get ahead of issues with LogMeIn Resolve – the first and only completely free RMM solution on the market. From performance lags to infrastructure snags – and any other IT management issue in between – get notified automatically when systems need attention. Stay informed when issues arise with LogMeIn Resolve’s desktop alerting software. Get notified when set thresholds are hit – so you can proactively address potentially bigger problems and identify trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.com.au/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Issuetrak","position":24,"description":"Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. Reduce distraction and manage it all with automated service desk software designed to receive and triage tickets in one centralized location. \nYou’ll quickly gain visibility into repetitive problem areas, SLAs, and more. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.\nSee why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.au/software/16499/issuetrak","@type":"ListItem"},{"name":"Vivantio","position":25,"description":"Vivantio empowers IT teams to deliver excellent service with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you adhere to ITSM best practices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.com.au/software/132880/vivantio","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30672/it-service/deployment-options/windows/software#itemlist","numberOfItems":25}
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