An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.

NewVoiceMedia is a leading global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. The only truly global platform that addresses requirements for both sales and service teams, the NewVoiceMedia Platform enables organizations to personalize every conversation. NewVoiceMedia is a global cloud communications platform with guaranteed 99.999 percent platform availability

Centercode brings the voice of your customers into agile product development. With smart issue prioritization and automated feedback scoring, you can easily collect and organize critical feedback and expedite the most impactful customer experience issues to the top.

Userbrain is an online tool, backed by thousands of testers, that will let you know what’s working for your product — and what’s not. With fast, simple, and affordable user tests, we empower designers, UX experts, founders, and marketers to build products people love to use.

SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations.

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

Whatfix is the most trusted Digital Adoption Platform globally, that helps Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the top Enterprises in the US was able to save $950,000 by creating customized end-user training 40% faster than developing the content in-house! We are rated 4.8 by Gartner Peer Insights. Reach out to us if you are looking for a digital transformation!

Userback is a customer feedback solution that lets you collect and manage visual feedback from websites and applications using video and annotated screenshots. Built for web agencies, software companies, designers and developers, Userback will save you time by managing feedback for all your projects in one place. Userback is loved by over 20,000 teams who use visual feedback to build better websites and applications, whilst ultimately improving experiences for their customers.

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies.

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API.

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics.

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.

A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With involve.me users can easily create and publish interactive funnels for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience.

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

The Mvix Digital Signage Software is a CMS that was one of the first in the industry. The Mvix software has over 150 data integrations and content apps. This software allows you to deploy, manage, and update your content completely remotely. The software comes for free with Mvix Digital Signage Players or can be used on third party players such as BrightSign, Mini PCs, Android, and more. Software options include either one-time or a monthly subscriptions.

Usersnap is a feedback platform that helps software companies collect customer feedback and measure user experience (CSAT, NPS, CES). Also, track issues visually for QA, UAT and beta testing, and connect your systems with +2k integrations (Jira, ServiceNow, Zendesk, Zapier, etc.). Get all metadata (screen size, browser, browser errors, etc), screenshots, and screen recordings with every feedback item. Some customers include Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart.

Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow.

Chekkit is an all-in-one customer experience software. The Chekkit platform makes it easy to get great reviews online, be the obvious choice, and conveniently interact through all local channels like SMS, Facebook Messenger, Google Business Messages, Website Leads, and more. Chekkit offers a white-label platform for agencies to sell under their own brand.

Send rewards and get results with Giftbit. Buy, send & track digital gift card rewards individually or in bulk through our easy-to-use web application or integrate via API. Giftbit is designed to make it easier to fulfill and manage reward and incentive programs. Using our web application, upload your reward recipients, customize your reward email and choose from over 50 merchant brands. Get stats on everything you need to monitor the success of your reward program.

UniFocus is a leader in workforce optimization, combining labor-management solutions and time and attendance systems with customer and employee engagement insights. UniFocus's tools leverage a deep well of industry expertise which make labor forecasting, budgeting, scheduling, and compliance a breeze. Our cloud-based tools allow our software to integrate with your existing systems and provide powerful business insights from any device at any time.

Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in-one platform. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions sold separately or as recommended bundles based upon your requirements.

With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other CX survey platforms.

Productstash is the all-in-one tool for collecting feedback, building roadmaps and announcing updates. Collect: Collect ideas and feedback from your public board and allow users to up-vote their favourite ideas. Plan: Build, customise, share and embed beautiful roadmaps through our intuitive drag and drop interface. Announce: Announce news and updates and notify users directly within your own app or send email notifications.

LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your customers prefer; SMS, WhatsApp, FB Messenger, Apple Business Chat, web, mobile apps, email, social media, and more. See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience.

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care.

It is a survey tool that helps businesses create custom employee satisfaction, patient engagement, product pricing, and more survey.

Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.quiq.com.

Feedbackly is a all-in-one feedback tool that turns feedback into sales and growth automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions.

Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, Instacart, and Allbirds drive business growth with actionable feedback. Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary. Sign up for a free trial to see how easy it is.

We know customer satisfaction is the #1-indicator of success for MSPs and helpdesks, and we're the experts in the space. SmileBack's CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.

Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use. We've created integrations with popular software so you don't have to worry about lost or duplicate efforts. Automate processes, communicate wherever your customers are, customize the experience, reporting on feedback and key metrics. We fit perfect for teams with 10-50 agents. Try for free today!

CallPage builds a suite of cloud phone products that helps generate more business, connect people around the world and get insights from sales calls. Its a better way to boost your performance through calls by having more revenue-generating conversations. Founded in 2015, today CallPage is a team of results-driven people who work to create the AI-based VOIP product for sales and marketing teams. Our solution not only initiates contact with a website visitor but also analyzes behavioral data.

This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement. We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights. We have a global footprint servicing amongst the Fortune 500.

The zenloop platform manages the entire feedback cycle and empowers companies to leverage the results of customer feedback. Our Net Promoter System® (NPS) software reveals scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. Send surveys to your customers at any touchpoint and investigate their shopping experience. This allows E-Commerce companies to address the voices of (un)happy customers, increase CLV and prevent churn.

Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers: website, web app and in-product (in-app) surveys, email and link surveys and mobile app surveys for Android and iOS. Survicate also offers two standalone products: Feedback Hub for managing customer feedback from multiple sources in one place and Feedback Button for collecting quick website feedback

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Sitecore Content Hub, built for enterprise content marketers and marketing operations teams can deliver campaigns, programs, and personalized experiences with ease and operational excellence.

Create engaging customer experiences. Snap Surveys offers a collaborative experience measurement platform of desktop and online survey software for survey design, data collection, feedback management, and analysis & reporting. Design your customer surveys in any mode of research - online, mobile, offline, and scannable paper surveys - in any language. The platform is used across all industries: healthcare, education, market research, human resources, travel, finance, government & more.

SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters.

We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.

GuideCX is a client onboarding and project management platform that makes it simple to invite, guide, and engage internal and customer teams. Task automation, transparent project views, and easy access to tasks and status updates through the portal, email, or mobile app keep your client at the center of every project.

Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets!

Trustmary helps you to 1. measure NPS and collect feedback, 2. convert feedback into authentic reviews and testimonials (including video), 3. show social proof on the website and measure how they improve your conversions. Fully automated. The primary value comes from a continuous flow of authentic and effective customer-generated content from the feedback stream and easy ways to show them on the website resulting higher conversion rates.

Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support.

The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices.

Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives.

The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.