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description: Page 3 - See the list of the best Customer Experience Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 3 - Customer Experience Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) > [Page 3](https://www.capterra.com.au/directory/30671/customer-experience/software?page=3)

# Customer Experience Software

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> Customer Experience software, also known as CX software, helps to collect, organise and track customer feedback. Customer Experience solutions include a variety of tools for collecting customer opinions and converting text-based feedback into numeric information for marketing purposes. 

Customer Experience software is related to Survey software, Customer Satisfaction software, and Customer Loyalty software. Find the best customer experience management platform for your organisation in Australia.

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## Products

1. [XM for Customer Experience](https://www.capterra.com.au/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
2. [RingCX](https://www.capterra.com.au/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
3. [Kangaroo](https://www.capterra.com.au/software/149363/kangaroo-rewards) — 4.9/5 (248 reviews) — All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo.
4. [Influitive](https://www.capterra.com.au/software/136258/advocatehub) — 4.7/5 (247 reviews) — Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
5. [SAP Customer Experience](https://www.capterra.com.au/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
6. [Grade.us](https://www.capterra.com.au/software/137378/grade-us) — 4.8/5 (244 reviews) — Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
7. [Pendo](https://www.capterra.com.au/software/151951/pendo-platform) — 4.5/5 (238 reviews) — Improve the customer experience with Pendo. Curate the perfect first impression with an intuitive, frustration-free experience.
8. [KnowledgeOwl](https://www.capterra.com.au/software/132902/knowledgeowl) — 4.8/5 (236 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
9. [Solutionreach](https://www.capterra.com.au/software/160916/solutionreach) — 3.8/5 (236 reviews) — We help practices save time, grow revenue, and run smoothly.
10. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (223 reviews) — JustCall is a modern communication platform with AI insights, call management, SMS, and CRM integrations to boost customer experience.
11. [NiceJob](https://www.capterra.com.au/software/142037/nicejob) — 4.9/5 (202 reviews) — The easiest way to use exceptional customer experiences to create advocates for your business. Like word of mouth only 1000x better.
12. [Wati](https://www.capterra.com.au/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
13. [Drift](https://www.capterra.com.au/software/150371/drift) — 4.5/5 (199 reviews) — Drift is a human-centric, AI-powered buyer engagement platform.
14. [Kommo](https://www.capterra.com.au/software/120048/amocrm) — 4.3/5 (195 reviews) — Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
15. [TapMango](https://www.capterra.com.au/software/148733/tapmango) — 4.8/5 (186 reviews) — Create and manage an effective customer experience and loyalty program
16. [Reputation](https://www.capterra.com.au/software/167624/reputation-com) — 4.4/5 (184 reviews) — Reputration management tool that helps teams convert customer feedback \& comments into actionable feedback to manage brand reputation.
17. [Vivantio](https://www.capterra.com.au/software/132880/vivantio) — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
18. [CustomerHero](https://www.capterra.com.au/software/153472/startquestion) — 4.9/5 (175 reviews) — CustomerHero is a Software with a Service for collecting, analyzing \& acting on feedback with AI, dashboards \& close-the-loop.
19. [Kayako](https://www.capterra.com.au/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
20. [ReviewTrackers](https://www.capterra.com.au/software/140801/reviewtrackers) — 4.7/5 (172 reviews) — Leverage the voice of the customer to improve customer experiences.
21. [Zoho Creator](https://www.capterra.com.au/software/211755/zoho-creator) — 4.3/5 (169 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
22. [Productboard](https://www.capterra.com.au/software/160651/productboard) — 4.7/5 (153 reviews) — Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster.
23. [Ignition](https://www.capterra.com.au/software/140861/practice-ignition) — 4.7/5 (151 reviews) — Automate your sales pipeline, proposals, contracts, billing and payment collection in a single platform.
24. [CheckMarket](https://www.capterra.com.au/software/134813/checkmarket) — 4.5/5 (149 reviews) — Customer Experience Survey Software. Conduct CX surveys for actionable feedback\! Close the loop with reports, dashboards \& alerts.
25. [GetMoreReviews](https://www.capterra.com.au/software/168691/getmorereviews) — 4.7/5 (148 reviews) — Reputation tool to optimize review management process with rating system, auto social posting \& negative feedback blocking capability.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.com.au/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.com.au/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.capterra.com.au/software/150371/drift","@type":"ListItem"},{"name":"Kommo","position":14,"description":"Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built Kommo to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. 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Our team onboards every customer, creates branded marketing templates and sets up the system, so you can focus on your business while generating new and engaging old customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/793a03b1-a068-45f8-bf9c-ef579762a940.jpeg","url":"https://www.capterra.com.au/software/148733/tapmango","@type":"ListItem"},{"name":"Reputation","position":16,"description":"Reputation is an online reputation management solution designed to monitor, manage, and enhance brand reputation across digital channels. It turns customer feedback into actionable insights for informed decision-making. By integrating data from review sites and social media, the platform offers real-time control and a comprehensive view of consumer sentiment.\n\nAdvanced analytics reveal trends and enrich feedback analysis with detailed data. Intuitive workflow tools enable centralized management of customer feedback, ensuring a consistent brand voice. Competitive intelligence features analyze competitors' ratings and reviews to uncover opportunities.\n\nWith seamless integrations and customizable dashboards, the platform centralizes data from multiple sources, streamlining the reputation management process. It connects various data points to create a complete picture of online presence, enhancing efficiency in the digital landscape.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/812810e2-0ed9-4ec0-8527-ff2d0f8365a7.jpeg","url":"https://www.capterra.com.au/software/167624/reputation-com","@type":"ListItem"},{"name":"Vivantio","position":17,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.com.au/software/132880/vivantio","@type":"ListItem"},{"name":"CustomerHero","position":18,"description":"CustomerHero is a Software with a Service platform for Customer Experience (CX) management. \nCollect, analyze, and act on customer feedback from multiple channels, including web, email, and in-store interactions. \n\n- AI-powered analytics categorize responses by sentiment and topic, helping businesses uncover key insights. \n- Real-time dashboards provide actionable data for teams at every level. \n- Close-the-loop functionality ensures customer concerns are addressed instantly. \n- With custom branding and whitelabeling, companies can deliver a seamless experience. \n\nTrusted by 200+ businesses, CustomerHero helps improve CX, increase loyalty, and drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6baed50c-6556-40d2-8750-2c7a4187024c.png","url":"https://www.capterra.com.au/software/153472/startquestion","@type":"ListItem"},{"name":"Kayako","position":19,"description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.com.au/software/80775/kayako","@type":"ListItem"},{"name":"ReviewTrackers","position":20,"description":"ReviewTrackers makes it easy for companies to stay in touch with ever-changing customer needs to ensure long-term brand success. By monitoring and extracting trends from reviews, brands have the ability to get a better read on their customer experiences, ensuring they are creating and optimizing experiences that drive loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06df8c8-d8bf-4333-a4c3-8e0e46d0dc97.png","url":"https://www.capterra.com.au/software/140801/reviewtrackers","@type":"ListItem"},{"name":"Zoho Creator","position":21,"description":"Zoho Creator is a cloud-based, low-code platform that helps businesses build custom applications, automate workflows, and manage data efficiently. Its user-friendly interface enables app creation without extensive coding knowledge, making it ideal for business process management. The AI-based builder develops tailored applications, while integration capabilities ensure seamless data management across sources.\n\nWith scalable infrastructure, integrations, and APIs, it supports growth and connects apps to other tools. Security features and data privacy controls protect information, while hybrid deployment and mobile-friendly options offer flexibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.com.au/software/211755/zoho-creator","@type":"ListItem"},{"name":"Productboard","position":22,"description":"Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d793f79-0d7f-4e7e-a572-b442e283d3c6.png","url":"https://www.capterra.com.au/software/160651/productboard","@type":"ListItem"},{"name":"Ignition","position":23,"description":"From lead to cash, Ignition transforms your sales, billing and payments process with seamless automation. Over 8,500 service-based businesses, including accounting, agencies, consulting and financial services, trust Ignition to sell, bill and get paid.\n\n✓ Capture leads and manage your sales pipeline\n✓ Fast track revenue with branded online proposals\n✓ Get paid on time with automated invoicing and payments\n✓ Reduce business risk with templated contracts\n✓ Automate data collection with online forms\n✓ Centralize and manage client billing in one place\n✓ Keep track of projected revenue and cash flow\n✓ Seamlessly increase pricing and renew proposals in bulk \n✓ Connect apps to automate workflows","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ceb9a8df-897c-48e2-95a6-8430b1d3ddae.png","url":"https://www.capterra.com.au/software/140861/practice-ignition","@type":"ListItem"},{"name":"CheckMarket","position":24,"description":"Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5685c95c-7c8c-47be-8b4b-606fe81b50d7.png","url":"https://www.capterra.com.au/software/134813/checkmarket","@type":"ListItem"},{"name":"GetMoreReviews","position":25,"description":"Get More Reviews is an online reputation management solution that helps businesses generate authentic customer reviews. The system offers an automated approach to request, collect, and showcase feedback, integrating with CRMs, eCommerce platforms, and review sites.\n\nThe system provides analytics that deliver insights into review performance and trends, supporting data-driven decisions. Get More Reviews includes real-time monitoring and response capabilities for reviews, along with customizable widgets for website display. The system uses proprietary algorithms to focus on generating genuine reviews, which enhances trust and credibility.\n\nGet More Reviews serves as a tool for businesses looking to strengthen online presence and customer trust through authentic feedback management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e97aea71-1596-4eb9-b9cc-51f52ef8b1ad.png","url":"https://www.capterra.com.au/software/168691/getmorereviews","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30671/customer-experience/software?page=3#itemlist","numberOfItems":25}
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