15 years helping Australian businesses
choose better software

Customer Experience Software

Customer Experience software, also known as CX software, helps to collect, organise and track customer feedback. Customer Experience solutions include a variety of tools for collecting customer opinions and converting text-based feedback into numeric information for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software, and Customer Loyalty software. Find the best customer experience management platform for your organisation in Australia.

Featured software

Most reviewed software

Explore the products reviewed the most by our users in the Customer Experience Software category

Local products for Australia

Australia Show local products
Customer experience management tool that helps business personalisation through daily support and analysis. Learn more about InMoment
InMoment is the world's most recommended customer experience (CX) platform. InMoment helps our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of insightful, actionable data, technology, and human expertise. Learn more about InMoment

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale. Learn more about Zendesk Suite
Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution. Learn more about Zendesk Suite

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. Learn more about Zoho CRM Plus

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Australia Local product
Call Journey deepens and enriches customer and employee insights. Learn more about Call Journey
Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success. Learn more about Call Journey

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Australia Local product
Insightech

Insightech

(0) Australia Local product
Aussie Enterprise & CX Web Analytics Software - Works in 5 mins - Funnel Analysis - Session Replay inc HTML & JavaScript & Data Layer Learn more about Insightech
Australian Enterprise CX & Web Analytics Software - Works in 5 mins - Funnel Analysis - Session Replay inc HTML & JavaScript & Data Layer - Advance Heat Mapping & Filtering - Full Data Capture & Query in Australia - User Journey Analysis - Advanced Anomaly Detection - CLIENTS inc: -Foxtel-, -Redballoon-, -Poncho Insurance- & more... Improve your CRO, Cart Abandonment and Users Journeys without the Headache - Used by all Digital Teams with Ease. Learn more about Insightech

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly. Learn more about Jotform
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required. Learn more about Jotform

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users with no code Learn more about HelpHero
HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users. HelpHero lets you create interactive and easy to follow product tours in minutes, helping users get started and adopt new features quicker than ever. Best of all, no coding or big budgets are required. Plus, all plans include advanced features including custom CSS, audience targeting, multi-page tours and more. Fast & easy set up. Visit https://helphero.co to try it for free. Learn more about HelpHero

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Effortlessly gather continuous customer insights to enhance experience, improve products, and boost advocacy. Learn more about Survicate
Survicate is an effortless survey software for enhancing customer experience. • Customize surveys for email, website, in-product, or apps • Connect native integrations • Team collaboration • Gather insights throughout the user journey • Automate feedback, track metrics • Act on feedback to reduce churn, improve products, and strategize marketing • Enhance customer experience by understanding and addressing customer needs Learn more about Survicate

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. Learn more about Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). Learn more about Usage Intelligence

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports. Learn more about Pointerpro
Pointerpro is a software platform to create online assessments that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. Book your demo today! Learn more about Pointerpro

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support Learn more about Freshworks Customer Service Suite

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Lokulus is a technology platform delivering business process automation tools to consumer-focused businesses Learn more about Lokulus
Lokulus is a technology business providing AI driven process automation to consumer-focused businesses. Our platform empowers organisations to intelligently manage and adapt automated workflows as the needs of their organisation develop and grow. We're a trusted independent advisor, partnering closely with clients to grasp their unique challenges. Our solutions are tailor-made, leveraging our expertise and technology, ensuring the perfect fit for your organisation. Learn more about Lokulus

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox. Boost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about FiveStars

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Reporting/Analytics
  • Dashboard
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization
  • Customizable Templates