---
description: Discover and compare Customer Experience Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Experience Software for Windows - Price comparison & Reviews - Capterra Australia 2026
---

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# Customer Experience Software

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> Customer Experience software, also known as CX software, helps to collect, organise and track customer feedback. Customer Experience solutions include a variety of tools for collecting customer opinions and converting text-based feedback into numeric information for marketing purposes. 

Customer Experience software is related to Survey software, Customer Satisfaction software, and Customer Loyalty software. Find the best customer experience management platform for your organisation in Australia.

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## Products

1. [Zoho CRM Plus](https://www.capterra.com.au/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface.
2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
3. [SurveySparrow](https://www.capterra.com.au/software/168823/surveysparrow) — 4.4/5 (121 reviews) — Transform feedback into loyalty and growth with SurveySparrow’s CX suite, providing actionable insights and enhance customer experience
4. [livepro](https://www.capterra.com.au/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
5. [Pipedrive](https://www.capterra.com.au/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
6. [Jotform](https://www.capterra.com.au/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
7. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
8. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
9. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
10. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
11. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (848 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
12. [Sogolytics](https://www.capterra.com.au/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
13. [Weave](https://www.capterra.com.au/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
14. [Lime Connect](https://www.capterra.com.au/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
15. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
16. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
17. [Survio](https://www.capterra.com.au/software/150091/survio) — 4.5/5 (570 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
18. [Zoho Survey](https://www.capterra.com.au/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
19. [XM for Strategy & Research](https://www.capterra.com.au/software/72396/strategy-and-research) — 4.7/5 (424 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
20. [Yotpo](https://www.capterra.com.au/software/144389/yotpo) — 4.5/5 (375 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
21. [Swell](https://www.capterra.com.au/software/172802/swell) — 4.6/5 (355 reviews) — Swell helps you modernize your patient journey and harness patient feedback to grow your practice.
22. [Alchemer](https://www.capterra.com.au/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
23. [Front](https://www.capterra.com.au/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
24. [Calabrio ONE](https://www.capterra.com.au/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
25. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.com.au/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.com.au/directory)

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With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.com.au/software/62194/livechat","@type":"ListItem"},{"name":"Bitrix24","position":8,"description":"Bitrix24 is #1 free customer success and customer relationship management platform used by 15 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. 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Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\nEngage your customers in real-time via live chat and social media integrations.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.com.au/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":16,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.com.au/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Survio","position":17,"description":"Survio is a professional online survey platform trusted by over 5 million users worldwide. 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Empower your organisation with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b1899b-8bdb-4402-9e53-4af5fab86707.png","url":"https://www.capterra.com.au/software/72396/strategy-and-research","@type":"ListItem"},{"name":"Yotpo","position":20,"description":"Yotpo is a user-generated content platform that helps online brands leverage customer reviews, ratings, and photos to build trust and boost sales. It enables businesses to collect and strategically use content throughout the buyer journey. The platform features an in-mail review form with high response rates and AI-optimized requests to gather quality feedback.\n\nYotpo allows brands to showcase social proof at key conversion points to increase on-site conversions. Its SEO capabilities improve search visibility, drive traffic, and enhance click-through rates. Seamlessly integrating with ecommerce platforms, Yotpo simplifies incorporation into marketing stacks. It offers tools to collect, manage, and respond to user-generated content from one interface, strengthening brand presence and customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f7db1ba-1747-42d6-866f-9010d7519a17.png","url":"https://www.capterra.com.au/software/144389/yotpo","@type":"ListItem"},{"name":"Swell","position":21,"description":"Swell helps healthcare and dental providers modernize their patient experience and harness the testimonials of happy patients to fuel growth. It offers text message management for everything from personalized reminders to automated campaigns. It integrates with your PMS to simplify your patient feedback loop with automatic review and survey invite text messages. 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