Predictive Dialer Software

Albania, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus , Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Hungary, Iceland, Ireland, Italy, Jamaica, Kazakhstan, Latvia, Lithuania, Malta, Martinique, Mexico, Moldova, Montenegro, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Panama, Poland, Portugal, Puerto Rico, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States and 70 others

Languages

English

Local product

contactSPACE

4.8 (11)

Local product

Visit Website

This information was sourced from verified user reviews of contactSPACE

Ease of Use 4.7
Customer Service 4.5
Value for Money 4.3

"Good experience thus far and would recommend ContactSPACE" Read the full review

Paul

Operations Manager (Contact Centres) in Australia

This information was sourced from contactSPACE

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of contactSPACE

Pros:

Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable. Read more

Cons:

There's nothing that sticks out about the software its self that I would say 'I don't like that. Read more

This information was sourced from contactSPACE

Who Uses contactSPACE?

Companies that want to run their customer service/support/inside sales operations with a level of ease previously reserved for large organisations...

Countries available

Australia, Hong Kong SAR China, Indonesia, Ireland, Malaysia, New Zealand, Philippines, Singapore, United Kingdom

Languages

English

JustCall

4.2 (209)

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This information was sourced from verified user reviews of JustCall

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.2

Verified reviewers

+

"Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and..." Read the full review

Matthew

Director in France

This information was sourced from JustCall

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of JustCall

Pros:

Easy to use, plenty of features, Setup was very straight forward. Read more

Cons:

At some point there were interruptions due to the network. Also sometimes cut the voice due to the connection. Read more

This information was sourced from JustCall

Who Uses JustCall?

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on...

Countries available

Australia, Brazil, Canada, India, Ireland, Japan, Singapore, United Kingdom, United States

Languages

English

Bitrix24

4.2 (862)

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This information was sourced from verified user reviews of Bitrix24

Ease of Use 3.9
Customer Service 4.0
Value for Money 4.2

Verified reviewers

+

"We have structured our company and all its departments specifically for our company and we are..." Read the full review

Şenol

Business Developer in Türkiye

This information was sourced from Bitrix24

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Bitrix24

Pros:

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. Read more

Cons:

Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Read more

This information was sourced from Bitrix24

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish , Thai, Traditional Chinese, Turkish, Vietnamese and 4 others

Talkdesk

4.5 (726)

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This information was sourced from verified user reviews of Talkdesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

+

"The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort..." Read the full review

Saskia

Senior Director Sales Marketing in US

This information was sourced from Talkdesk

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Talkdesk

Pros:

Simple to use and their support team is amazing. Read more

Cons:

Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time. Read more

This information was sourced from Talkdesk

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven...

Countries available

Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands , New Zealand, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

NICE CXone

4.2 (572)

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This information was sourced from verified user reviews of NICE CXone

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.0

Verified reviewers

+

"It's a one-stop shop for customer service needs, with support for phone calls, emails, instant..." Read the full review

Saskia

Senior Director Sales Marketing in US

This information was sourced from NICE CXone

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of NICE CXone

Pros:

It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations. Read more

Cons:

Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts. Read more

This information was sourced from NICE CXone

Who Uses NICE CXone?

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Countries available

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium , Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turks & Caicos Islands, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam and 99 others

Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German , Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese and 13 others

Dialpad

4.2 (530)

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This information was sourced from verified user reviews of Dialpad

Ease of Use 4.4
Customer Service 4.1
Value for Money 4.2

Verified reviewers

+

"Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every..." Read the full review

Jonatan

Supervisor in Colombia

This information was sourced from Dialpad

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Dialpad

Pros:

Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient. Read more

Cons:

This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Read more

This information was sourced from Dialpad

Who Uses Dialpad?

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Countries available

Australia, Canada, Japan, New Zealand, United Kingdom, United States

Languages

English, Japanese

Five9

4.2 (465)

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This information was sourced from verified user reviews of Five9

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.1

Verified reviewers

+

"Overall a great experience, multiple critical call center functions bundled into one easy to use,..." Read the full review

Andrey

Software Engineering Director in US

This information was sourced from Five9

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Five9

Pros:

The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough. Read more

Cons:

There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol). Read more

This information was sourced from Five9

Who Uses Five9?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from...

Countries available

Brazil, United Kingdom, United States

Languages

English, French, German, Polish, Portuguese, Spanish

Ringover

4.6 (456)

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This information was sourced from verified user reviews of Ringover

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

+

"We have fully integrated Ringover with our automated outbound sales campaigning as well as inbound..." Read the full review

Ivo

Advisor in Czechia

This information was sourced from Ringover

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Ringover

Pros:

But the quality is much better. No complicated pricing plans or VOIP device requirement. Read more

Cons:

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later. Read more

This information was sourced from Ringover

Who Uses Ringover?

Small Businesses Mid-size Enterprises

Countries available

Belgium, Canada, France, Spain, United Kingdom, United States

Languages

English, French, Spanish

Convoso

4.5 (309)

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This information was sourced from verified user reviews of Convoso

Ease of Use 4.7
Customer Service 4.5
Value for Money 4.4

Verified reviewers

+

"Product has helped tremendously to increase productivity and help our campaign and business grow..." Read the full review

Yogan

Dialler Manager in South Africa

This information was sourced from Convoso

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Convoso

Pros:

Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile. Read more

Cons:

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult. Read more

This information was sourced from Convoso

Who Uses Convoso?

Convoso is designed for outbound call centers with 20+ seats, enabling higher productivity and sales. Customers using Convoso have experienced a...

Countries available

Canada, India, Pakistan, Philippines, United States

Languages

English

Outreach

4.4 (294)

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This information was sourced from verified user reviews of Outreach

Ease of Use 4.2
Customer Service 4.1
Value for Money 4.2

Verified reviewers

+

"In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the..." Read the full review

Christopher

Head of Global Revenue Development in US

This information was sourced from Outreach

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Outreach

Pros:

Ease of use and helps our reps send out templates and cadences at lightning speed. Read more

Cons:

I don't know if its Gmail's API or on Outreach's side, but it needed a work around and was very frustrating. Read more

This information was sourced from Outreach

Who Uses Outreach?

Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

Kixie PowerCall

4.7 (274)

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This information was sourced from verified user reviews of Kixie PowerCall

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

+

"The support is top notch along with the website." Read the full review

David

Founder CEO in US

This information was sourced from Kixie PowerCall

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Kixie PowerCall

Pros:

The ease for calling people consistently with simple navigation on the caller page. Read more

Cons:

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling. Read more

This information was sourced from Kixie PowerCall

Who Uses Kixie PowerCall?

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

English

CloudTalk

4.4 (263)

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This information was sourced from verified user reviews of CloudTalk

Ease of Use 4.5
Customer Service 4.3
Value for Money 4.2

Verified reviewers

+

"There are few companies that earn our respect in both terms of service and after-sales support and..." Read the full review

Eyituoyo

Linux System Admin in Nigeria

This information was sourced from CloudTalk

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of CloudTalk

Pros:

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Read more

Cons:

Inability to leave comments on a call for posterity. Read more

This information was sourced from CloudTalk

Who Uses CloudTalk?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer...

Countries available

Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus , Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Netherlands, Nicaragua, North Macedonia, Norway, Panama, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States, Vatican City, Åland Islands and 85 others

Languages

Czech, English

VICIdial

4.7 (261)

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This information was sourced from verified user reviews of VICIdial

Ease of Use 4.3
Customer Service 4.6
Value for Money 4.8

Verified reviewers

+

"It allowed to make my calls with a predictive dialer with all the features you can imagine, ..." Read the full review

John A

Director in US

This information was sourced from VICIdial

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of VICIdial

Pros:

It is very simple and easy to understand the interface without any technical knowledge. Read more

Cons:

Front end is in desperate need of coding updates. Read more

This information was sourced from VICIdial

Who Uses VICIdial?

Any company wanting a contact center solution without vendor lock-in.

Countries available

Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands , Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada, Guadeloupe, Guernsey, India, Ireland, Isle of Man, Jamaica, Japan, Jersey, Martinique, Mexico, Montserrat, Nicaragua, Panama, Puerto Rico, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, US Virgin Islands, United Kingdom, United States and 34 others

Languages

Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian , Spanish, Swedish, Traditional Chinese and 3 others

Genesys Cloud CX

4.4 (235)

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This information was sourced from verified user reviews of Genesys Cloud CX

Ease of Use 4.4
Customer Service 4.0
Value for Money 4.1

Verified reviewers

+

"We love Genesys Cloud and it's constantly improving." Read the full review

Glen

System Support Lead in New Zealand

This information was sourced from Genesys Cloud CX

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Genesys Cloud CX

Pros:

It provides an all-in-one solution and allows us to connect and communicate with clients and co-workers efficiently anywhere. Genesys Cloud is very dependable and the learning curve is a breeze. Read more

Cons:

Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs. Read more

This information was sourced from Genesys Cloud CX

Who Uses Genesys Cloud CX?

Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.

Countries available

Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica , Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana, Germany, Guyana, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Macao SAR China, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, St. Kitts & Nevis, Suriname, Sweden, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam and 46 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish , Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish and 6 others

RingCentral Contact Center

4.3 (197)

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This information was sourced from verified user reviews of RingCentral Contact Center

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.1

Verified reviewers

+

"We have a small office without a live receptionist yet we need to have different call routing for..." Read the full review

Katherine L.

Founding Lawyer in US

This information was sourced from RingCentral Contact Center

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of RingCentral Contact Center

Pros:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch. Read more

Cons:

Sometimes there is a small delay if you are working remotely. Read more

This information was sourced from RingCentral Contact Center

Who Uses RingCentral Contact Center?

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful...

Countries available

Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom , United States and 1 others

Languages

Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese

DialedIn CCaaS

4.8 (190)

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This information was sourced from verified user reviews of DialedIn CCaaS

Ease of Use 4.8
Customer Service 4.8
Value for Money 4.7

Verified reviewers

+

"ChaseData software allows my team to be extremely efficient. I love that we are able to customize..." Read the full review

Chelsea

Director of Business Development and Inside Sales in US

This information was sourced from DialedIn CCaaS

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of DialedIn CCaaS

Pros:

Chasedata dialer is a very well crafted solution. Read more

Cons:

There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes. Read more

This information was sourced from DialedIn CCaaS

Who Uses DialedIn CCaaS?

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call...

Countries available

Canada, United States

Languages

English

PhoneBurner

4.8 (173)

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This information was sourced from verified user reviews of PhoneBurner

Ease of Use 4.8
Customer Service 4.8
Value for Money 4.6

Verified reviewers

+

"Extremely happy with this company and their customer service. They did a great job of setting us up..." Read the full review

Tom

National Sales Manager in US

This information was sourced from PhoneBurner

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of PhoneBurner

Pros:

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. Read more

Cons:

There is a gap in where a call should go if it stalls or doesn't connect. There are not disposition buttons for stalled calls that don't go through. Read more

This information was sourced from PhoneBurner

Who Uses PhoneBurner?

Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live...

Countries available

Canada, United States

Languages

English

Close

4.7 (160)

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This information was sourced from verified user reviews of Close

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.4

Verified reviewers

+

"It is everything we need except dashboards. If your are an outbound or phone heavy sales ord" Read the full review

Kyle

Head of Sales in US

This information was sourced from Close

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Close

Pros:

Ability to set reminders and follow ups. Pipeline UI, similar to salesforce or hubspot. Read more

Cons:

Also, you cannot see which calls cost how much money, it is hard to track back your charges. Read more

This information was sourced from Close

Who Uses Close?

Startups and small to mid-sized businesses. Close is best for scaling sales teams conducting high volume outreach.

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico , Portugal, Spain, United Kingdom, United States and 4 others

Languages

English

CallTools

4.8 (146)

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This information was sourced from verified user reviews of CallTools

Ease of Use 4.7
Customer Service 4.8
Value for Money 4.8

Verified reviewers

+

"This application is used a lot for 2 years for the impeccable attention of my clients regarding the..." Read the full review

Daniel Alejandro

Ingeniero senior de ventas Hidraulica y Neumatica in Colombia

This information was sourced from CallTools

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of CallTools

Pros:

Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Read more

Cons:

Some times get stuck when many lead are assigned. Read more

This information was sourced from CallTools

Who Uses CallTools?

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to...

Countries available

Canada, United States

Languages

English

XCALLY

4.8 (129)

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This information was sourced from verified user reviews of XCALLY

Ease of Use 4.8
Customer Service 4.8
Value for Money 4.7

Verified reviewers

+

"Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor." Read the full review

Numan

Senior Solutions Architect in United Arab Emirates

This information was sourced from XCALLY

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of XCALLY

Pros:

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps. Read more

Cons:

The tech support team is not available for help during emergency. Read more

This information was sourced from XCALLY

Who Uses XCALLY?

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Countries available

Afghanistan, Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan , Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland, France, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Libya, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Venezuela, Vietnam, Western Sahara, Yemen, Zimbabwe and 157 others

Languages

English, French, Italian, Korean, Spanish

CallTrackingMetrics

4.6 (128)

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This information was sourced from verified user reviews of CallTrackingMetrics

Ease of Use 4.4
Customer Service 4.5
Value for Money 4.5

Verified reviewers

+

"We are a marketing company and use it when placing ads via print, online, craigslist and so much..." Read the full review

Jennifer

Internet Manager in US

This information was sourced from CallTrackingMetrics

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of CallTrackingMetrics

Pros:

It was very easy to integrate with Google and Bing Ads. Read more

Cons:

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App. Read more

This information was sourced from CallTrackingMetrics

Who Uses CallTrackingMetrics?

Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across...

Countries available

Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados , Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Italy, Jamaica, Japan, Kazakhstan, Kenya, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Rwanda, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Türkiye, Uganda, Ukraine, United Kingdom, United States, Venezuela, Vietnam, Zambia, Zimbabwe and 133 others

Languages

English

CallHub

4.4 (127)

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This information was sourced from verified user reviews of CallHub

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.3

Verified reviewers

+

"CallHub has helped us solve a crucial need of being able to phone bank our members to inform them..." Read the full review

Merrill

Deputy Chair Information Technology in Austria

This information was sourced from CallHub

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of CallHub

Pros:

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot. Read more

Cons:

Vendor banned me from the site. The reason provided was that I ran for state office as a republican. Read more

This information was sourced from CallHub

Who Uses CallHub?

Designed for political campaigns, advocacies, unions, nonprofits, and businesses of all sizes. The only SOC2 and GDPR compliant platform in the...

Countries available

Australia, Canada, United Kingdom, United States

Languages

English, French, Spanish

Primo Dialler

4.8 (108)

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This information was sourced from verified user reviews of Primo Dialler

Ease of Use 4.8
Customer Service 4.9
Value for Money 4.8

Verified reviewers

+

"I am user to this product for over more than a year and I found it easy in customization and the..." Read the full review

Ausaf

IT Manager in India

This information was sourced from Primo Dialler

Call Transfer
Automatic Call Distribution
Call Recording
Call Center Management
Call Routing
Contact Management
Lead Management
Call Scheduling
Computer Telephony Integration
FTC Compliance
Real-Time Reporting
Call Monitoring

This information was sourced from verified user reviews of Primo Dialler

Pros:

Installed from contract and DD setup in one hour 👨🏻‍💻 in my eyes that rapid. Good clear calls problems very good customer care. Read more

Cons:

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures. Read more

This information was sourced from Primo Dialler