---
description: Page 3 - See the list of the best Customer Satisfaction Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 3 - Customer Satisfaction Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) > [Page 3](https://www.capterra.com.au/directory/30541/customer-satisfaction/software?page=3)

# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [Custify](https://www.capterra.com.au/software/190125/custify) — 4.9/5 (122 reviews) — Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
2. [Feedier](https://www.capterra.com.au/software/173387/feedier) — 4.7/5 (121 reviews) — Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
3. [Contentsquare](https://www.capterra.com.au/software/161591/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is the \#1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more.
4. [SmartSurvey](https://www.capterra.com.au/software/57112/smartsurvey) — 4.6/5 (114 reviews) — Enhance employee experience with SmartSurvey—collect feedback, track eNPS, and drive engagement with secure, GDPR-compliant tools.
5. [Preferred Patron Loyalty](https://www.capterra.com.au/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
6. [Playvox](https://www.capterra.com.au/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction.
7. [Home Care Pulse | Experience Management](https://www.capterra.com.au/software/191386/home-care-satisfaction-management-software) — 4.9/5 (96 reviews) — Our Experience Management Software can help you improve customer and employee satisfaction and become an award-winning agency.
8. [Kenect](https://www.capterra.com.au/software/212906/kenect) — 4.6/5 (93 reviews) — Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
9. [Avaya UCaaS](https://www.capterra.com.au/software/1174/crm-central) — 4.4/5 (91 reviews) — Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels.
10. [Sprinklr](https://www.capterra.com.au/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
11. [Efficy CRM](https://www.capterra.com.au/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
12. [Groove](https://www.capterra.com.au/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
13. [QuickTapSurvey](https://www.capterra.com.au/software/128025/quicktapsurvey-offline-survey-app) — 4.6/5 (80 reviews) — QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee).
14. [Kustomer](https://www.capterra.com.au/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
15. [Centercode](https://www.capterra.com.au/software/187442/centercode) — 4.2/5 (77 reviews) — Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools.
16. [Canny](https://www.capterra.com.au/software/161103/canny) — 4.6/5 (76 reviews) — Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle.
17. [Userback](https://www.capterra.com.au/software/172431/userback) — 4.8/5 (71 reviews) — Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster.
18. [UserVoice](https://www.capterra.com.au/software/135908/uservoice) — 4.3/5 (70 reviews) — UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
19. [VideoAsk](https://www.capterra.com.au/software/1018272/videoask) — 4.8/5 (70 reviews) — Engage more customers the personal way with interactive videos.
20. [Zonka Feedback](https://www.capterra.com.au/software/137773/zonka-feedback) — 4.8/5 (68 reviews) — Measure \& improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS.
21. [Involve.me](https://www.capterra.com.au/software/168333/brandquiz) — 4.4/5 (67 reviews) — No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.
22. [SurveyLab](https://www.capterra.com.au/software/80891/mysurveylab-com) — 4.9/5 (62 reviews) — Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more\!
23. [pulseM](https://www.capterra.com.au/software/1017750/pulsem) — 4.6/5 (62 reviews) — pulseM empowers you to turn unhappy customers into satisfied ones, improve customer experience, and build a loyal customer base.
24. [Simplesat](https://www.capterra.com.au/software/177336/simplesat) — 4.8/5 (61 reviews) — Delightfully easy to use one-click satisfaction surveys for service minded professionals.
25. [Rate My Service](https://www.capterra.com.au/software/1030332/rate-my-service) — 4.9/5 (59 reviews) — RateMyService is a Customer Satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in staffs email signatures.

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## Related Categories

- [Survey Software](https://www.capterra.com.au/directory/30092/survey/software)
- [NPS Software](https://www.capterra.com.au/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software)
- [Employee Engagement Software](https://www.capterra.com.au/directory/30817/employee-engagement/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [All Categories](https://www.capterra.com.au/directory)

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With 60+ native integrations, including Make and Zapier, involve.me connects easily to most tools.\n\nFinally, built-in analytics and AI-powered reporting help track performance, understand user behavior, and optimize results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b624d84-f70f-499b-a45d-d12d595d10ff.png","url":"https://www.capterra.com.au/software/168333/brandquiz","@type":"ListItem"},{"name":"SurveyLab","position":22,"description":"SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation.\n\nSystem is a web application and no additional software except a web browser is needed to use it. 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Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot, or any other helpdesk. 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