Customer Satisfaction Software

"I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I..." Read the full review

Jamie

Head of Growth in UK

This information was sourced from Pipedrive

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Pipedrive

Pros:

Neatly organized and friendly application. The most liked feature is the chat support team. Read more

Cons:

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription. Read more

This information was sourced from Pipedrive

Who Uses Pipedrive?

Sales teams and small businesses looking for a simple yet powerful sales tool to help them stay organized.

Countries available

Algeria, American Samoa, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus , Belgium, Bolivia, Botswana, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Guam, Guatemala, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kiribati, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Marshall Islands, Mauritius, Mexico, Micronesia, Monaco, Morocco, Nauru, Netherlands, New Caledonia, New Zealand, Nigeria, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Tunisia, Tuvalu, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis & Futuna and 114 others

Languages

Czech, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian , Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian and 6 others

Survicate

4.6 (43)

This information was sourced from verified user reviews of Survicate

Ease of Use 4.5
Customer Service 4.7
Value for Money 4.2

Verified reviewers

"At our company, we use Survicate to collect feedback from our users across our different sites, in..." Read the full review

Damian

Digital marketing specialist in Spain

This information was sourced from Survicate

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Survicate

Pros:

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers). Read more

Cons:

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change. Read more

This information was sourced from Survicate

Who Uses Survicate?

Customer-centric businesses that value customer feedback and leverage it to drive growth.

Countries available

Argentina, Australia, Austria, Brazil, Canada, Chile, China, Czechia, Denmark, Ecuador , Estonia, Finland, France, Germany, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States, Uruguay and 31 others

Languages

English, Polish

Quality Driven Software

4.9 (24)

This information was sourced from verified user reviews of Quality Driven Software

Ease of Use 4.9
Customer Service 4.9
Value for Money 4.9

Verified reviewers

"This software has kept us informed of our quality on a daily basis and has proven to be a great..." Read the full review

Amy

Owner in US

This information was sourced from Quality Driven Software

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Quality Driven Software

Pros:

Easy integration with my scheduling software. Love that I'm able to send employee pictures with surveys. Read more

Cons:

I can't think of any negatives. It solved the problems we had with another program that was more expensive and very difficult and couldn't pull the reports we needed. Read more

This information was sourced from Quality Driven Software

Who Uses Quality Driven Software?

Maid Services, Lawn Care Companies, Window Cleaning Companies,Salons,Carpet Cleaning Servies

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

Zoho CRM Plus

4.4 (66)

This information was sourced from verified user reviews of Zoho CRM Plus

Ease of Use 4.2
Customer Service 4.1
Value for Money 4.4

Verified reviewers

"My overall experience with Zoho was very positive. As the Director of Customer Success (in..." Read the full review

Eric

Business Teacher in US

This information was sourced from Zoho CRM Plus

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Zoho CRM Plus

Pros:

Lot of features for tracking, collaboration, metrics, monitoring, help desk, support. Read more

Cons:

Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...). Read more

This information was sourced from Zoho CRM Plus

Who Uses Zoho CRM Plus?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.

Countries available

Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

Languages

Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese , Finnish, German, Greek, Haitian Creole, Irish, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Turkish, Ukrainian and 13 others

HelpDesk

4.6 (68)

This information was sourced from verified user reviews of HelpDesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.3

Verified reviewers

"Customer Support was hard to get a hold of through Shopify App and took over a week to get help and..." Read the full review

Wayne

President/CEO in US

This information was sourced from HelpDesk

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of HelpDesk

Pros:

What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. Read more

Cons:

The lack of features so far. We need to have more options on the contact form. Read more

This information was sourced from HelpDesk

Who Uses HelpDesk?

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

English

Zendesk Suite

4.4 (3,951)

This information was sourced from verified user reviews of Zendesk Suite

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"Fine , reliable and organized ticketing tool with sla management and to keep track of status and..." Read the full review

Asif

Technical Support Engineer in India

This information was sourced from Zendesk Suite

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Zendesk Suite

Pros:

Zendesk has solved so many issues in one program. Pricing is good and a fair price. Read more

Cons:

There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason. Read more

This information was sourced from Zendesk Suite

Who Uses Zendesk Suite?

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and...

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China , India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and 15 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 16 others

SurveyLegend

4.6 (946)

This information was sourced from verified user reviews of SurveyLegend

Ease of Use 4.6
Customer Service 4.4
Value for Money 4.3

Verified reviewers

"We use survey legend to create a poll/survey to figure out what topics to present at four annual..." Read the full review

Camilla

Regulatory Affairs Associate in Denmark

This information was sourced from SurveyLegend

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of SurveyLegend

Pros:

It is also offered at a very competitive price and provides higher capabilities than what you would find at the same price at other platforms. Read more

Cons:

Was unaware I could not access my survey results without paying. Read more

This information was sourced from SurveyLegend

Who Uses SurveyLegend?

SurveyLegend can be used by companies of all sizes, including start-up organizations.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German , Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 18 others

SurveyMonkey

4.6 (10,011)

This information was sourced from verified user reviews of SurveyMonkey

Ease of Use 4.6
Customer Service 4.3
Value for Money 4.4

Verified reviewers

"We have been using software for the last 7 months. Due to the nature of our field of expertise,..." Read the full review

Ömer Faruk

Branch Manager in Türkiye

This information was sourced from SurveyMonkey

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of SurveyMonkey

Pros:

Great company great customer service, lots of features. Afton Tickets and MyAfton LiveStream use SurveyMonkey to send surveys to our attendees, clients, and to the artists that we book. Read more

Cons:

The theme can seem boring and not add enough challenge or versatility for some which can lead to them becoming bored and not completing the surveys. Read more

This information was sourced from SurveyMonkey

Who Uses SurveyMonkey?

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

Countries available

Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India , Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain, Sweden, Türkiye, United Kingdom, United States and 14 others

Languages

Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese , Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish and 7 others

Freshdesk

4.5 (3,315)

This information was sourced from verified user reviews of Freshdesk

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Freshdesk from our users is crucial as a consumer app. With Freshdesk, our customers can quickly..." Read the full review

Saskia

Senior Director Sales Marketing in US

This information was sourced from Freshdesk

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Freshdesk

Pros:

Freshdesk is beyond easy to use. I love how simple it is to assign tickets to the relevant team member and how ticket responses are so quick and easy. Read more

Cons:

Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow. Read more

This information was sourced from Freshdesk

Who Uses Freshdesk?

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Countries available

Albania, Algeria, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus , Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, China, Colombia, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Czechia, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, French Polynesia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Morocco, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Pakistan, Palestinian Territories, Papua New Guinea, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Tunisia, Türkiye, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam, Yemen, Zambia, Zimbabwe and 106 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 15 others

Jotform

4.7 (2,120)

This information was sourced from verified user reviews of Jotform

Ease of Use 4.6
Customer Service 4.4
Value for Money 4.5

Verified reviewers

"My overall experience has been good. Their live chat support is great, and they have a support..." Read the full review

will

CEO in US

This information was sourced from Jotform

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Jotform

Pros:

For surveys, reviews, or gathering any information from a group of people, JotForm is a simple solution. The program is incredibly simple to use and their customer support is very responsive. Read more

Cons:

Sometimes, there are delays on the sender’s end showing that the form has been completed. It’s usually not long - a few minutes, at most, but it can be annoying when we’re on the spot. Read more

This information was sourced from Jotform

Who Uses Jotform?

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments,...

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, New Zealand , United Kingdom, United States and 2 others

Languages

Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish , Portuguese, Spanish, Swedish, Turkish and 4 others

LiveAgent

4.7 (1,620)

This information was sourced from verified user reviews of LiveAgent

Ease of Use 4.6
Customer Service 4.7
Value for Money 4.7

Verified reviewers

"Amazing project information management, collaboration and file management using the tool is..." Read the full review

Anisha

Senior Estimator in Canada

This information was sourced from LiveAgent

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of LiveAgent

Pros:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents. Read more

Cons:

Nothing so far, still looking for something to complain about. Read more

This information was sourced from LiveAgent

Who Uses LiveAgent?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Countries available

Afghanistan, Albania, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba , Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Zambia, Zimbabwe, Åland Islands and 189 others

Languages

Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French , German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian and 18 others

Trustpilot

4.5 (1,166)

This information was sourced from verified user reviews of Trustpilot

Ease of Use 4.6
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with..." Read the full review

Michael

Director, International Operations in US

This information was sourced from Trustpilot

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Trustpilot

Pros:

Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. Read more

Cons:

Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing. Read more

This information was sourced from Trustpilot

Who Uses Trustpilot?

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance -...

Countries available

Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Ireland, Italy , Lithuania, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom, United States and 8 others

Languages

Danish, Dutch, English, French, German, Italian, Spanish, Swedish

Intercom

4.5 (1,066)

This information was sourced from verified user reviews of Intercom

Ease of Use 4.4
Customer Service 4.3
Value for Money 4.0

Verified reviewers

"INTERCOM IS EASY APP TO MAKE SURE THAT YOU STAY KEEP IN TOUCHWITH MY TEAMWORKER!" Read the full review

ginda

Teacher manager in Indonesia

This information was sourced from Intercom

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Intercom

Pros:

Combined with my WordPress website, it has revolutionized my customer service. It's very easy to use for both the end user and me as an admin, yet so powerful. Read more

Cons:

Customer service is terrible and they just don't give two hoots about their customers. Constantly introducing new features but not actually fixing the main feature that someone would need. Read more

This information was sourced from Intercom

Who Uses Intercom?

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient...

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan , United Kingdom, United States and 2 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish and 12 others

Nextiva

4.6 (897)

This information was sourced from verified user reviews of Nextiva

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.6

Verified reviewers

"We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has..." Read the full review

Joan

Partner in US

This information was sourced from Nextiva

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Nextiva

Pros:

I like how quick their service is when it comes to asking questions or needing to add a new line. Read more

Cons:

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market. Read more

This information was sourced from Nextiva

Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

Countries available

United States

Languages

English

Typeform

4.7 (867)

This information was sourced from verified user reviews of Typeform

Ease of Use 4.6
Customer Service 4.4
Value for Money 4.2

Verified reviewers

"Our team and clients love how easy and fun Typeform is to use! We get great feedback on the..." Read the full review

Ali

CEO in US

This information was sourced from Typeform

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Typeform

Pros:

The customer service team then re-assigns this Typeform to the other employee using our workflow tool. Typeform is like having a an offline conversation through an online form with fields. Read more

Cons:

It's expensive if you don't need make research every month. Also for some audiences could be a bit harsh to use. Read more

This information was sourced from Typeform

Who Uses Typeform?

Typeform is much more than a form builder. It adapts to every interaction you have with your audience, at any scale—from small business to the...

Countries available

Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados , Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Nauru, Netherlands, New Caledonia, New Zealand, Nicaragua, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Palau, Panama, Papua New Guinea, Poland, Portugal, Puerto Rico, Romania, Russia, Samoa, San Marino, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Vanuatu, Vatican City, Wallis & Futuna, Åland Islands and 97 others

Languages

English, Spanish

TeamSupport

4.5 (847)

This information was sourced from verified user reviews of TeamSupport

Ease of Use 4.4
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communicati..." Read the full review

Saskia

Senior Director Sales Marketing in US

This information was sourced from TeamSupport

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of TeamSupport

Pros:

Over the years we have taken advantage of more features and functions including asset management, automation and data management via API. Read more

Cons:

It is somewhat limited in its functionality and, options, and user features. Read more

This information was sourced from TeamSupport

Who Uses TeamSupport?

TeamSupport empowers customer-focused businesses of all sizes looking to consolidate support channels, shorten time to resolution, and garner...

Countries available

Australia, Canada, Germany, India, Mexico, United Kingdom, United States

Languages

English

Sogolytics

4.7 (725)

This information was sourced from verified user reviews of Sogolytics

Ease of Use 4.6
Customer Service 4.7
Value for Money 4.5

Verified reviewers

"In a short time I was able to be operating at full capacity thanks to the ease of use and intuitive..." Read the full review

Gilmer

Marketing Manager in Argentina

This information was sourced from Sogolytics

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Sogolytics

Pros:

Ease of use, designs possibilities, integration with other platforms. Read more

Cons:

The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time. Read more

This information was sourced from Sogolytics

Who Uses Sogolytics?

We cater to anyone from individuals to large enterprises and small businesses to sophisticated researchers and policy makers. The software is robust...

Countries available

Australia, Bahrain, Brazil, Canada, China, Germany, India, Japan, Mexico, New Zealand , Saudi Arabia, Singapore, South Korea, United Arab Emirates, United Kingdom, United States and 6 others

Languages

Arabic, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian , Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 12 others

Birdeye

4.7 (658)

This information was sourced from verified user reviews of Birdeye

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but..." Read the full review

Nick

CEO in Canada

This information was sourced from Birdeye

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Birdeye

Pros:

We chose Birdeye because of its ability to integrate with our clients dental softwares. Read more

Cons:

Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK. Read more

This information was sourced from Birdeye

Who Uses Birdeye?

Birdeye is the leading AI-powered reputation and social media management platform for local brands.

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States

Languages

English

Userlike

4.6 (646)

This information was sourced from verified user reviews of Userlike

Ease of Use 4.5
Customer Service 4.6
Value for Money 4.3

Verified reviewers

"Overall, Userlike has helped us grow as a business by creating a customer relation with each and..." Read the full review

Coty

CEO in US

This information was sourced from Userlike

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Userlike

Pros:

Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum. Read more

Cons:

As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd. Read more

This information was sourced from Userlike

Who Uses Userlike?

Userlike works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian , Polish, Portuguese, Russian, Spanish, Swedish, Turkish and 6 others

Freshservice

4.5 (581)

This information was sourced from verified user reviews of Freshservice

Ease of Use 4.5
Customer Service 4.6
Value for Money 4.4

Verified reviewers

"This is probably the best I used for ticketing. The support is really good, the only bad thing is..." Read the full review

Erick

Client Technologies Manager in US

This information was sourced from Freshservice

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Freshservice

Pros:

It was easy to get started and allowed us to integrate into out ERP software to allow tickets from it. Read more

Cons:

I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. Read more

This information was sourced from Freshservice

Who Uses Freshservice?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Costa Rica, Czechia, Denmark , Finland, France, Germany, Greece, Hong Kong SAR China, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States and 35 others

Languages

Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish

NICE CXone

4.2 (572)

This information was sourced from verified user reviews of NICE CXone

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.0

Verified reviewers

"It's a one-stop shop for customer service needs, with support for phone calls, emails, instant..." Read the full review

Saskia

Senior Director Sales Marketing in US

This information was sourced from NICE CXone

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of NICE CXone

Pros:

It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations. Read more

Cons:

Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts. Read more

This information was sourced from NICE CXone

Who Uses NICE CXone?

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Countries available

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium , Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turks & Caicos Islands, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam and 99 others

Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German , Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese and 13 others

Weave

4.3 (556)

This information was sourced from verified user reviews of Weave

Ease of Use 4.4
Customer Service 3.8
Value for Money 4.1

Verified reviewers

"It has been an excellent experience. Really enjoy working with weave and they are receptive to new..." Read the full review

Duc

Dentist in US

This information was sourced from Weave

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Weave

Pros:

Easy to use, saved us a ton of money on credit card processing. Makes my job easier even when closed. Read more

Cons:

The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful. Read more

This information was sourced from Weave

Who Uses Weave?

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is...

Countries available

Canada, United States

Languages

English

Hotjar

4.7 (517)

This information was sourced from verified user reviews of Hotjar

Ease of Use 4.6
Customer Service 4.5
Value for Money 4.5

Verified reviewers

"Overall HotJar is a great platform and I am one of their biggest advocates. I would recommend..." Read the full review

Akande

Marketing Communications Specialist in US

This information was sourced from Hotjar

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Hotjar

Pros:

It helped us a lot in the development of our Shopify store. Easy to integrate into our store. Read more

Cons:

Nothing I can say, maybe one... they are costly when upgrade to the more premium plan. Read more

This information was sourced from Hotjar

Who Uses Hotjar?

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

Brazilian Portuguese, English, French, German, Spanish

Podium

4.3 (504)

This information was sourced from verified user reviews of Podium

Ease of Use 4.3
Customer Service 4.1
Value for Money 3.9

Verified reviewers

"Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued,..." Read the full review

Kevin

VP of Marketing in US

This information was sourced from Podium

SMS Messaging
Data Import/Export
Customer Experience Management
CRM
Complaint Monitoring
Visual Analytics
Customizable Templates
Reporting/Analytics
Trend Analysis
Customisable Forms

This information was sourced from verified user reviews of Podium

Pros:

I was very pleased with the results after the first couple months. It easily integrated with our point of sale system and ALL of our staff used the link to request feedback from our customers. Read more

Cons:

Inability to interface with Facebook for payments. Read more

This information was sourced from Podium

Who Uses Podium?

Not provided by vendor

Countries available

Australia, Canada, United States

Languages

English

Tidio

4.7 (455)

This information was sourced from verified user reviews of Tidio

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.5

Verified reviewers